Subscription charge appears one year late

About a year ago, I signed up for a subscription. Being so long ago, I can't remember any details. It didn't seem to work because I never saw any minute balance nor even an indicator of an active subscription. Back in May (I think), I saw some strange charges from Skype on my card. They were not in the usual increments of $10 or $25 which is what I usually buy (credit). So I disputed the charge. Skype gets back to my cc company and we can tell that these charges are from the subscription long, long ago. I have no idea if I was ever given any minutes. I called up Skype Customer Service but the rep said he has no access to my purchase history and that he needs to take control of my PC so he can see my history. We try this but the session never starts. He then simply tells me that my credit card may have been compromised and that I should call my cc company. So I don't know if I ever got anything for my money. My account shows no active subscriptions. I immediately deleted my payment methods from Skype in case they felt like charging my account again. I let my cc company reinstate the charges because they were authorized by me... but long, lkng ago. I wish I could get a resolution to this. Needless to say I will never start a Skype subscription again.

Hi desertjedi9,I am sorry to hear about your troubles. we take security very seriously and your credit card details and other billing information are stored in compliance with the highest safety and security standards. If you notice any further unexpected charges, please contact Skype customer service.

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Help with plugins! (one year later)

Hi!
I've been reading the posts from Bob of August 2010 about the "pluggins" affair.
As ",mniasghjkhacbjkb" told, I am trying to open an indesign file that another designer worked on and i am having problems opening it in CS5 on a Mac as there are several plugin errors.
The InDesign file seems had been created in CS3 (or it says when I click "command+I" keys" over the file.
The plug ins required are:
FormField.InDesignPlugin
XML.InDesignPlugin
Generic Page Item.InDesignPlugin
Text.InDesignPlugin
Dynamic Documents.InDesignPlugin
Hyperlinks.InDesignPlugin
Document Framework.InDesignPlugin
Graphics.InDesignPlugin
It doesn't appear as "typically the error you see when trying to open a file saved in a newer version. That looks like the list from attmeting to open a CS5 document in CS4." As Peter Spier suggested. Unless the file had been created in CS6 (does this version exist?)
I cannot find in the installation disks of my CS5 those plug ins.
Could you help me? What can I do? Where can I get those plug ins?
Thank you very much,
Paco

PacoSuSUM wrote:
The InDesign file seems had been created in CS3 (or it says when I click "command+I" keys" over the file.
This would indicate to me that the latest version of InDesing that you have installed is Version 5 (AKA CS3) CS5 is version 7, and CS5.5 is version 7.5. Your OS cannot tell you that the file was created in a later version than the last one you installed.

One year later, I still have problems with the 975X PUE

A year ago, I bought the 975X PUE board and turned out to be one of the biggest mistakes I've ever made when purchasing something computer-related.
To start with, the board didn't recognize the OCZ memory that I had bought, so I had to change it for some gSkill memory. That, however, involved a trip to Argentina since at the time it was very hard to get DDR2 memory @ 800 Mhz here in Uruguay. I had also complained about how the temperature monitor was unreliable and problems booting the computer.
I still have those problems, but I learned to live with it since no major problems arised. Sure, I'd have to boot three to six times just to get it running, but hey, no big deal.
Later, I decided to go for RAID1 and surprisingly, it worked so I had no new complaints.
However, lately something new has been happening. The computer seems to reboot randomly and without warning. This had happened before when lightning struck nearby (I blamed it on electro magnetic something) but now it happens all the time and I can't find a solution. I leave the computer on during the night and in the mornings, I come to find that it has rebooted when I was sleeping.
Here's what I have:
MSI 975X PUE (7.1083006)
INTEL E6600
GSKILL 4 GB DDR2 800 Mhz RAM
WD 320 GB 7200 RPM
2x WD 500 GB 7200 RPM (RAID1)
NVIDIA 8800 GTS
Windows Vista 32 bit
PSU Biswal 780W 30A +12V
I've looked over the latest firmware thread that used to be a sticky on here and noticed that everything else seems to be beta. MSI never released something better for this board? Here's that thread: https://forum-en.msi.com/index.php?topic=99818.0
The only thing that I could think of for these random reboots is that maybe the unreliable temperature sensors fool the computer and make it seem like the CPU is a lot hotter than it actually is. I've fired up Everest and right now, with only Firefox and a couple of IM clients running, CPUs are at 50 and 54 degrees celcius. Taking into account that the case is open and I'm in an air conditioned room set to 24 degrees celcius and that there's a mini Typhoon on top of the E6600 as well as a couple of fans in the case, these CPU temperatures are nearly impossible.
What's going on with this? Can anyone help me out?

Quote from: daiver on 04-January-08, 21:59:50
Ok, lets say my PSU is degraded. That solves my spontaneous rebooting issue. How about everything else?
I still have to boot my PC 3-6 times to get it to start. Temperature monitor still sucks as well.
Is 7.1 the latest official firmware for this high-priced mobo?
Daiver the biswall brand is a very cheap one, I think you should buy a trusted PSU. In Argentina you can find many brands, like Topower and Power Cooler, that are good PSUs and at a fair price.
The latest bios for this mother is 7.7, but some users find it not so good as 7.6. I use 7.6 and works perfect.

Xbench test one year later = Slower performace??

so I decided to run xbench on my 2.16 MBP this morning. My score was 92.93 compared to last February where I got a 104.15. Now both times I tried this multiple times, with no other programs running. And, I recently upgraded to 2GB ram, so it doesnt make sense. I looked into the details and it shows my Uncached write and read tests as half of what it used to be, 36 vs 65. So, my question is, is there something wrong with my drive? All the performance specs match except for the drive. I recently brought my MBP into apple store because my disk drive was making loud loading noises, but theys sent me away saying it was normal. I really could use some help on this.
thanks

Drive throughput may change over time for any number of logical reasons, the most likely being that the drive now has more data on it. Putting more RAM in your computer isn't likely to show any change in a benchmark test that only measures how fast the RAM is. That won't change no matter how much memory is installed.
Perform some basic maintenance and don't obsess over benchmarks.
Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.0 is now Intel Mac compatible. TechTool Pro provides additional repair options including file repair and recovery, system diagnostics, and disk defragmentation. TechTool Pro 4.6.1 is Leopard compatible; Drive Genius is similar to TechTool Pro in terms of the various repair services provided. The current version, 1.5.1, is Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep.
OS X automatically defrags files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems.
I would also recommend downloading the shareware utility TinkerTool System that you can use for periodic maintenance such as removing old logfiles and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the commandline. Note that presently AppleJack is not compatible with Leopard.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
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2. Synchronize! Pro X (Commercial)
3. Synk (Backup, Standard, or Pro)
4. Deja Vu (Shareware)
5. PsynchX 2.1.1 and RsyncX 2.1 (Freeware)
6. Carbon Copy Cloner (Freeware - 3.0 is a Universal Binary)
7. SuperDuper! (Commercial)
8. Data Backup (Commercial)
The following utilities can also be used for backup, but cannot create bootable clones:
1. Backup (requires a .Mac account with Apple both to get the software and to use it.)
2. Toast
3. Impression
4. arRSync
Apple's Backup is a full backup tool capable of also backing up across multiple media such as CD/DVD. However, it cannot create bootable backups. It is primarily an "archiving" utility as are the other two.
Impression and Toast are disk image based backups, only. Particularly useful if you need to backup to CD/DVD across multiple media.
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at www.versiontracker.com and www.macupdate.com.

CS6 CC & one year subscription

Evening All,
I've been using Illustrator and Photoshop since 1991 along with QuarkXPress. I've had Creative Suite since CS1 right through to CS6. 12 months ago I joined Creative Cloud which is good.
I've been paying £27 per month for the whole suite. This month the subscription has gone up to £46 per month.
2 questions.
1) I only use Photoshop, Illustrator, Acrobat and InDesign. Is Adobe going to come out with differing subscription models similar to Design Premium or Web Premium so subscribers don't have to pay such a large amount for programs they don't use?
2) I was not emailed that my new subscription for a one-year commitment has begun. I am unlikely to be able to afford to keep paying £46 per month so can I cancel at anytime this month or next month?
BarlingMan

Hi Beverley,
Thanks once again for the prompt reply.
I have gone to the link and clicked on 'Cancel this plan'. My new 1-year plan started on 10th May 2013 but the following has come-up saying that I will be billed 50% of the cost... my understanding is that if I cancel before June 10th I will be out of contact and get a full refund?
If you cancel your plan, you will lose access to certain features of your Creative Cloud membership, including certain applications, a higher level of services, and additional cloud storage. At the end of your current paid month, June 10, 2013, your membership will revert to a free membership, and you'll be billed 50% of your remaining contract obligation, as outlined in our billing terms. Memberships canceled within the first 30 days after purchase will be fully refunded by contacting Customer Support.
With regard loading CS6 and providing me a link. My product/suite is Design and Web premium upgrade from CS 5.5.
BM

IPad 1 Safari crashes frequently. I went to many Apple stores in different countries and each Apple staff member had their own different opinions with no help. I had upgraded my iOS to 5.1.1 and the Safari crashing started about one year

IPad 1 Safari crashes frequently. I went to many Apple stores in different countries and each Apple staff member had their own different opinions with no help. I had upgraded my iOS to 5.1.1 and the Safari crashing started about one year after the upgrade and some Apple staff blame this- but this started one year later after the iOS upgrade. Recently at the Apple Store in Vancouver an Apple staff reset my computer (erased everything and sent to iCloud to reset the iPad) and I hoped this would fix the problem. IPad Safari still crashes. Short of booking an appointment for taking it for repair to Apple technicians which will cost me money can anyone help me to fix this Safari crashing.

Hi,
You might have a 3rd party plugin that isn't compatible with Safari 4.0.4. Go here for help...
Safari add-ons can cause performance issues or other situations
If you are using a USB hub, try disconnecting and restarting with just your keyboard and mouse connected.
From the Safari Menu Bar, click Safari / Empty Cache. When you are done with that...
from the Safari Menu Bar, click Safari / Reset Safari. Select the top 5 buttons and click Reset.
Mac OS: Web Browser Quits Unexpectedly or Stops Responding
Also, you could download and install the 10.5.8 combo update (PowerPC) available here.
http://support.apple.com/downloads/MacOS_X_10_5_8_ComboUpdate
It contains fixes that might help. Then repair disk permissions.
Quit any open applications/programs. Launch Disk Utility. (Applications/Utilities) Select MacintoshHD in the panel on the left, select the FirstAid tab. Click: Repair Disk Permissions. When it's finished from the Menu Bar, Quit Disk Utility and restart your Mac. If you see a long list of "messages" in the permissions window, it's ok. That can be ignored. As long as you see, "Permissions Repair Complete" when it's finished... you're done. Quit Disk Utility and restart your Mac.
Carolyn

Add one year to date/time field

Hi All.
In my form I have date/time field DATE with format MM/DD/YYYY. Add I would like when user selected according date in that field, the other field should display date on one year late then user selected in field DATE. I mean. If user install 8/27/2010 on DATE field in other field will display date 8/27/2011.
Thanks.

Hi Paul,
Thanks for replay. In your example you used CLICK event. Is it possible to get date on other field without click button? For instance, if user just press TAB key on keyboard.
Thanks.

I refuse to pay for a one year automatic subscription for Cosumer report that was charged to my account today without me noticing. How can I cancel that and get reimbursed now?

I refuse to pay for a one year automatic subscription for Cosumer report that was charged to my account today without me noticing. How can I cancel that and get reimbursed now?
Patrick

First turn off auto-renewing subscriptions:
iTunes Store: Purchasing and managing auto-renewing subscriptions
Getting a refund won't be as simple. For that you will have to contact iTunes Store Support.

HT204088 I was charged for a one year subscription just seconds after i agreed to purchase a 6 month subscription to Grindr and you can see they overlap please cancel the order for the one year subscription.

Tony I was charged twice for a product. I authorized one purchase for a 6 month subscription to Grindr and then I was also charged for a 1 year subscription please remove the one year subscription and refund my card... My bank said to go through apple to get the refund or it would be fraud and we would have to go through a long process. please help me out over 60$ is a lot of money for anyone ...
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Anthony MAxcy
<Email Edited by Host>

We are fellow users here on these forums, you're not talking to iTunes Support - I've asked the hosts to remove your email address from your post's title (it's not a good idea to post personal info).
You can try the 'report a problem' page to contact iTunes Support (I'm not sure if app subscriptions show on there): http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I cancelled my one year subscription on 18th march 2015 but was charged Rs.1600 for this month. your customer care told me in a chat that it will be refunded. may i know when is it going to reflect in my account

i cancelled my one year subscription on 18th march 2015 but was charged Rs.1600 for this month. your customer care told me in a chat that it will be refunded. may i know when is it going to reflect in my account

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

HT4623 iPad Mini - one year old. Plugged it in to charge and now it will not power on at all. I have tried different cables to ensure it was not a faulty cable. What else can I do?

I have an iPad mini that is exactly one year old. I plugged it in to charge it. The next morning it ws completely dead. I can't get it to come on no matter what I try. I have tried a different cable to see if my cable was faulty, but that id not resolve the issue. No matter what I try, I can not get it to power on. I cannot get iTunes, nor my computer to recognize it when it is plugged in.
Has anyone else had this issue? What can I do? Any help would be appreciated!

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
Frozen or unresponsive iPad
Resolve these most common issues:
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http://www.apple.com/support/ipad/assistant/ipad/
iPad Frozen, not responding, how to fix
http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/
iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
Black or Blank Screen on iPad or iPhone
http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/
What to Do When Your iPad Won't Turn On
http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
 Cheers, Tom

Email received: Your Captivate Subscription Edition (one-year) subscription will expire in 7 days

Hi,
I receivedan email with the abovementioned subject.
I am on a one year subscription.
I have logged on to my account and checked billing info etc. I can see no reason for the warning as the billing info is unchanged and appears to have been processed without issue previously.
I am unable to see the status of a payment/invoice, only that the invoice has been issued and can't find an email address or someone in the accounts department to send this through to.
Can you point me in the right direction?
thanks!

Hello,
Welcome to adobe Forums!
For account related queries I would recommend you to reach out support directly at 800 833 6687(IVR options 2>2>3>6>3) or email to support with your account details at [email protected] .
Thanks

Credit card number change, your company can not charge , so , what can I do ?because I buy one year plan , but the plan stop already ,I can not change the credit card details.So, I need to buy one more year or can continous the paln with changing the cre

credit card number change, your company can not charge , so , what can I do ?because I buy one year plan ,
but the plan stop already ,I can not change the credit card details.
So, I need to buy one more year or can continous the paln with changing the credit number?

Hello pen pang,
if your Photoshop is a part of Creative Cloud you can use "Manage your membership and payments|Creative Cloud" at
http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html >>>
Payment & credit card >>> Help changing the credit card on your account >>> from there see what hints are listed.
On the other hand I'm sure that you can use the recommended procedure with a "normal" PS too.
If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use the chat, I had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.
If you need these explanations in another language, please use "Change" at the end/bottom of the website from above
Good luck!
Hans-Günter

I'm being asked to renew my product when my one year subscription has not expired and won't expire for another 6 months?

I've got a student version of the creative cloud through my college, which for the life of me, i cannot understand why all my friends never have issues but I always do.
So I renewed my one year subscription that my college pays for in november. It's april and last week it told me i needed to renew but let me use the products anyway. Today I open it and it says you need to renew. I go to check my dates and that and see if i can get another subscription but adobe tells me I still have a subscription that hasn't expired yet and I can't get a new one until it does. I tried to take the redemption code and use it again but it won't let me because it's already been used.
It's not my college's problem because they don't deal with anything other than paying the subscription every year, just like a customer. They don't have access to my records or any of that, and therefore can't help me. So what the hell Adobe? Why can't I use my product that hasn't expired?
I'm using a PC with Windows btw.

Hi there,
Your subscription was started on Mar 27, 2014 and ended on Mar 27, 2015. Since then no new renewal has happened.
If you have received a new code from your college then please visit https://creative.adobe.com/redeem to start your membership again.
^Ani

One-year free subscription to Adobe Creative Cloud Photography

Hey! I want to buy a Canon Pixma Pro-1 printer and it says there that Adobe and Canon has an offer on a one-year free subscription to Adobe Creative Cloud Photography. My question is: I already have a subscription, how will I be able to use the offer?

Hello Johan!
I have received a reply to my question on twitter from Adobe Customer Care and writes:
"HI, were you able to connect to a chat agent? We can cancel your current subscription so you can claim the free year. ^SV
You can follow us & send us a DM of your Adobe ID to have us cancel this for you. Did you get a redeem code for the offer?^SV"
Regards
Marek

Subscription charge appears one year late

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