Suddenly dropping calls

How do I report trouble with dropped calls, spotty service?
Used to get perfect service here at home and suddenly in the last 1-2 weeks I cannot talk to anyone when I am at home, it braeks up and drops calls.
I have the old iphone 4. Had great service from November 2012 until just now. No case on the phone, has not been dropped or anything like that.
Is this a tower issue? If so, how do I contact someone about that? Or is it an issue with my phone.

Same thing happening with me over the last few weeks.  I also cannot send texts with pictures.   The same thing is also happening with one of my neighbors who has an iphone5.   Is there any help with this.  I tried *228 and that did not work.  Is this a network overload issue?

Similar Messages

  • Sudden increased frequency of dropped calls

    Anyone else experiencing a sudden increase in the number of dropped calls? I am in the Cleveland, Ohio area and over the last 3 weeks I have been dropping almost every call that lasts over a minute. Called AT&T, they said they are sending "engineers" to determine if there is a network problem. At the same time suggesting that the issue is with Apple. I have had my iphone for over a year and never had any trouble with dropped calls until recently.

    I have had the same problem, a couple of weeks ago and then a few days ago again. Every 30 seconds or almost a minute the call will drop off. I called apple care and they said it might be something with the network, so i called AT&T and they have no idea what was happening. They told me it might be an issue with my cel. After call apple again, they ask me to do a complete restore of the device. I did it and after 2 hours of the restore process it went back to normal again. So far is working like new. So try to do that and hopefully it will work.

  • Horrible reception & dropped calls all of a sudden...

    Hi there,
    I have had my Galaxy S4 since Oct 2012 and have never had any issues. All of a sudden, I now have no reception and I drop calls 10 times every 5 minutes. My phone NEVER had issues until about 2 weeks ago. Could it correspond with the recent software update? SO incredibly frustrated, I cant even use it to make calls and the MMS or group texts wont send. Is anyone else out there having this issue?!!
    Thanks
    Vanessa

        kj0407,
    Dropped calls are a serious no-no in our neck of the woods. And we want you to have service all of the time. May I ask if this is only indoors or if you're just referring to your home area? If it's only indoors, I do have to be honest in saying that no wireless provider can guarantee coverage indoors due to building material and other environmental factors. However, we do have indoor solutions to help http://bit.ly/AKkC
    EvanO_VZW
    Follow us on Twitter @VZWSupport

  • 4.3.2 iPhone upgrade and dropped calls.

    Since upgrading to the 4.3.2 OS three days ago, I've been experiencing numerous dropped calls on the order of one every minute.  Calls linger in limbo before connecting and then drop.  Antena signal reads 3 bars.  I'm missing calls too.  I live in the same area and have NEVER had a problem with dropped calls until this update and it is really causing problems.  Why?  Is the phone failing?  Is this an update problem?  Is this a network problem?  Is anyone else experiencing this?

    I am experiencing the same issue here in Germany, Network is T-Mobile.
    Since upgrade to 4.3.2 I have dropped calls regularly with my iPhone4!!
    This is getting more and more annoying.
    What happens is: I am starting a call or am receiving a call. The call stays up for 1-5 minutes. During that time (randomly differs from 30 seconds to 5 minutes) all of a sudden the person on the other side does not hear me anymore! I am still able to hear him/her! After around 5-10 seconds after that happening, the connection is lost/cancelled. This is happening independently of the amount of bars, meaning it does not matter whether I am having 5, 3 or just one bar.
    Please Apple solve this!! I cannot use my phone anymore the way it is supposed to work! Never had this issue before the upgrade in the same places - in fact, before the upgrade, I did not experience ANY dropped call whatsoever!!
    BTW: I tried reboot, reset of all settings, backup, etc. - no positive effect.

  • IPhone 5 drops calls as fast as my confidence in Verizon

    I've been a happy Verizon wireless subscriber for roughly the past 7 years. I've always had LG flip phones, and in that time have had perhaps 2 dropped calls. In July 2013, I upgraded to an Apple iPhone 5 16GB in black. As each day passes, and my iPhone 5 drops more and more calls, my regret about the poor choice I made in accepting Verizon's offer to upgrade, exponentially increases.
    I live in the same home as I did with all of my LG flip phones that performed flawlessly on the Verizon Network. Never was there a dropped phone call. I transmitted a great deal of data via text and picture messaging with out any significant or frequent slowdowns in speed. I never had problems in the timely receipt of my incoming texts. When I turn on either of my old LG phones and place them next to my Apple iPhone 5, they all match, showing 2 or 3 bars of service and LTE.
    Conversely, my regrettable, disappointing, and obviously flawed Apple iPhone 5 does outperform all others when it comes to call dropping dependability. I can count on my iPhone to drop 100% of the incoming and outgoing calls, 100% of the time in my bedroom and in my home office. The rest of my home is about a 70/30 crap shoot in favor of it eventually dropping the call where none were ever dropped in the prior 7 years of my Verizon service using LG phones. People will send me text messages over the span of hours, or a day, and they appear to stack up somewhere until I receive an incoming phone call which pushes all of them through at the same moment as the phone begins to ring. Never had that problem before. People will phone me, and I never hear my phone ring or receive a missed call notification. Hours later my iPhone will suddenly go off with the voice mail notification, all the while between showing 2 or 3 bars of reception when I check the phone wondering why expected calls haven't called me, yet. Short of having to walk outside, trying to have a voice conversation on my iPhone 5 reminds me of the old days, and the family having to get into those awkward "TV viewing positions" and holding old style TV antennas and aluminum foil just to get a favorite station to come in better. Thanks to my Apple iPhone 5, I have to do the same "assume the position" when trying to send any picture or large data files.
    No, I do not have a case on, or around my phone.
    Yes, I keep my iPhone 5 in the same indoor locations that worked well for LG, and have looked for other "convenient" places to locate them for potentially better reception, with no luck.
    I am located in zip code 98663.
    The 4G coverage map indicates my location is deep within Verizon's  "supposed" coverage area.
    I've done the recent IOS 7.0.4 software upgrade, and I think it got worse afterwards, if possible.
    All 3 roaming functions are enabled.
    I've tested the device in multiple places in and out of the house. It does NOT drop calls outside and data is faster, HOWEVER the iPhone continues to register the same 2 or 3 bars of reception outside as it does inside, including LTE.
    I do not power cycle daily, but I do power cycle often.
    I have tried resetting the Network Settings in the past.
    When others are in my home and are serviced by Sprint and AT&T and others, I can use their non-Apple, non-Verizon, phones, and have ZERO DROPPED CALLS indoors.
    I've been told I need one of those $250 network extenders. HAHAHAHA!!! Never had one problem in 7 years in the same house on the Verizon wireless network prior to my poor decision to accept Verizon's upgrade offer. Why, exactly, is it my responsibility to pay $250 to fix a problem that has clearly resulted from either a phone that is lacking in quality that Verizon (ironically?) "upgraded" me to into, a wireless network that is inadequately designed in my area to be compatible with some of the products Verizon sells, or both. 
    This whole nightmare has severely diminished my confidence in Verizon's commitments to both quality and customer care. I sincerely hope that this plea for help from Verizon will bring an acceptable resolution and restoration of my confidence that Verizon is still willing to defend it's once good reputation, and is the wireless provider that I should be proud to be a member of, for the rest of my life. Hate to jump ship, but if there is no loyalty towards customers, why stay?
    Thank you.

    KinquanaH_VZw:
    Thank you for the reply to my concerns.
    I have not had a trouble ticket created over this problem. Since the iPhone 5 continuously drops calls, I have not tried to call *611 from it due to the long hold times. Early on, I made several attempts from my land line to call the 800-922-0204 number for customer service. After holding for up to 20 minutes on different days of the week and at different times of the day and never reaching an agent I became frustrated and chose to live with the problem, realizing that Verizon would be of no help to me. When I finally became disgusted with the call dropping, and related poor reception issues, I decided to research the problem, read what others had experienced, how they coped, what  problems they specifically reported,  how they communicated their problems, how they were treated by Verizon, and finally what solutions were offered by Verizon, and the ability of those solutions to improve the problem to the satisfaction of the complaining/unhappy customers.
    From what I was able to dig up, it appeared that replacing the iPhone was successful in satisfying the customers issues with call dropping less than 10% of the time. Statistically speaking, I felt that replacing one iPhone for another would be a waste of my time. Besides, if I can't get through to customer service on the phone, requesting a replacement is the least of my concerns.
    You mention some other things that can affect service:
    -Location of tower - Lived in same home for almost 50 years. Unless you moved the tower the day I activated my iPhone and deactivated my LG Chocolate (which received flawless reception in my home). I doubt that is the problem.
    -Building structure - Again lived here for almost 50 years. It has not changed since the LG had flawless reception and the iPhone has been less than satisfactory.
    -Weather - In the 4 years with the LG Chocolate we had about every type of weather that is typical for this region, and never a problem. In the 6 months I've had the iPhone, the weather here has been pretty consistent and good and there is no noticeable difference to the constant call dropping.
    -Tower congestion - Admittedly there were consistent blocks of time Monday-Friday that I did notice the LG slow a bit on data transmission, and attributed it to tower congestion. However, even at minimal usage times, such as 2, or 3, or 4 AM, the iPhone still is quite reliable in it's ability to drop calls and transmit data slowly.
    In addition to the above things that can affect service, please keep this in mind, I have friends with smart phones on other networks, specifically Sprint and At&T. When they visit my home, I am quite envious of their reception, even when putting the phones side by side in worst spots in my home, theirs outperform mine in every test I have asked them humor me by doing. Other friends with Verizon smart phones that are not Apple products, receive better phone and data service/reception in my house than I do, but not as good as those with other providers.
    From the data I was able to research, customer complaints and resolutions, and comparisons of reception in my home before and after the iPhone and with other providers, I concluded this:
    Were I someday able to get through to customer service, I would be willing to jump through the hoops, as I am now, so that you can verify and collect what ever technical data you need regarding this problem.
    Ultimately, I would be offered the same choice, or two, as all others having the same problem with their iPhone as I am. Exchange it for another iPhone, which is unsuccessful about 90% of the time, and/or I should purchase at my own expense a network extender. If I, and others, had always had poor reception/service in my home, I would have no problem paying for one. Since the case is the other way around, I decided to be proactive about my feelings on having to purchase one, resulting in my plea for help on the message board.
    I do apologize for the length of my message, but I wanted to try to cover all of the potential questions that would be posed to me in an effort to look for causes that would eliminate the iPhone or the signal quality provided by Verizon of any blame.
    Anyway, I am happy to have you open a trouble ticket and to answer any questions that anyone needs to ask, and do what needs to be done to find a solution. If you were unable to locate my account through my user name or email address I will provide that information below so that you can get started. If there is anything that involves asking a lot of questions, I suggest it be done via email, as over the phone will probably even frustrate the technician or CSR who has to call me back 20 times to complete the questions due to call dropping.
    I sincerely hope that you are able to find a mutually beneficial solution to this problem.
    Thank you,
    >>Personal information removed to comply with the Verizon Wireless Terms of Service<<
    Message was edited by: Verizon Moderator

  • RAZR MAXX drops calls "on command" and randomly

    I have a RAZR MAXX (two months old). If I use my Plantronics Pro HD Bluetooth device, the phone will suddenly drops a phone call without any reason. If I don't use the BT device and use only the phone/speaker, everything is working fine. The same goes if I connect another BT device as well as a wired earpiece. It suddenly gives the loud beep in the ear and the call gets disconnected. This happens 2-3 times per day out of 40 phone calls.
    My boss has a RAZR MAXX as well, and he has the same identical problem... only today, he was able to "make" the phone drop the call by simply placing the phone back into the holster. He uses only a wired earpiece and the call would drop ONLY when the earpiece is connected. We tried a phone call by having the conversation on the speaker, and he was able to place the phone into the holster without any problem... the moment he connected the earpiece plug to the phone, I got the beep and the call got disconnected.
    Can ANYONE confirm or had any experience with this crap?

    You are absolutely correct. The person who deleted my posts AND his own post which made no sense whatsoever to the initial question I posted, is probably reading this post with interest, as I'm reporting this incident to Verizon's Admins.
    Here is what my boss discovered in the last few days since I posted the question:
    1. Him and I use a leather holster with a latching magnets to close the flap. When he placed his phone in the holster while on call, and closes the flap, the call gets disconnected... but ONLY if his $50 wired (forget Bluetooth for a moment) is connected to the phone. He now uses a piece of Velcro (ugly but works) to hold the phone in the holster. When the flap is open, he can use the phone WITH the wired earpiece without a problem. There is no question it is a design issue of the phone.
    2. In my case, the fist call of the day today, which I used the speaker option, not even my BT, the call was disconnected after 3 seconds... It is definitely the phone. This is without turning the BT ON...
    So far, the only way MY phone is working properly as a phone is when I bring it close to my head and talk... For free cancer catalyst I can go out to the desert and enjoy the sun... The phone is a pain AS A PHONE.
    3. I know for sure it is NOT Verizon. I'm with the company for year and used BlackBerries until the RAZR MAXX... Maybe I'll need a PHONE phone AND and RAZR MAXX as a data device... so why did I buy the tablet?....
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  • Post Moved Sudden-drop-in-Broadband-Infinity-spe...

    Moved TO Infinity board  http://community.bt.com/t5/BT-Infinity/Sudden-drop-in-Broadband-Infinity-speed/td-p/708604
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

    BT Got back 24hrs later and said there was a fault between exchange and our house which was now fixed, however, no explanation whether this was the cause of the previous problems. Also, yesterday evening HH4 rebooted and after checking the event logs a new PPoE session had started. Called them again and they told me BT would still be carrying out checks on the line - whether that was the case or not I'm not sure as that happened at the start of all this three weeks ago (a new PPoE session started during middle of night) prior to this everything was fine since installation on 31st July.
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  • Sudden Drop of Service..........................

    I'v Had my iPhone 4 now for about a month, and Iv always had 4-5 bars of service in my house. And all of a sudden the last couple of days iv only been getting 1 bar.
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    Resetting network settings or restoring your iPhone may or may not help. You may have tower outages in your area as they degrade overtime and brownout. You can report your outages by dialing 611 or look up the Carrier's number on the contact us page of your account management.

  • Over the last several weeks I have had TERRIBLE service.  Dropping calls, can't make calls, etc.  Been a verizon customer 10+ years.  I've never had such shotty service.  WHATS UP!?!?!

    Over the last several weeks I have had TERRIBLE service.  Dropping calls, can't make calls, etc.  Been a verizon customer 10+ years.  I've never had such shotty service.  WHATS UP!?!?!

    wutwut123 wrote:
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  • Dropping calls... not holding left handed.

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    The other caller suddenly can't hear me, but I can hear them fine. Most of the time they hang up before the call drops but other times the call drops out first.
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    Cases and bumpers only DIMINISH the problem. It DOES NOT go away.
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  • HTC Rhyme dropping calls!!!

    I have had this phone for just under a week. When I make phone calls and Im on the phone for a while, all the sudden it will hang up on people. Im not hitting any buttons. Im not happy with this phone and didnt know what my options were since I just upgraded or if this is a common problem with this phone. I do not want to me stuck with a phone for 2 years that is dropping calls. Thanks

        Hello there tinkntaz. I am happy to see that you upgraded your device and purchased a brand new HTC Rhyme. I'm not happy with how the phone is performing for you and I want to make sure that we get it up and running and fully functional. I can assure you that this is not a common issue? Does this happen on all calls or intermittanly?
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    NickB_VZW
    Follow us on Twitter @VZWSupport.

  • My phone started dropping calls in my house about a month ago. How can I fix this?

    My wife's 4 and my daughters 5C did the same. I called customer service and was essentially told "too bad, if it's in your house we can't really help that". My wife was able to call *228 and her phone now gets 3 bars which isn't good, but its better than not being able to use her phone. My daughter and I can't use *228. We have powered off and back on, removed SIM cards, what else can we do to actually get phone service on 2 of 3 phones in our own home? The phones also drop calls around the corner from our house so it's not just in our home. The phones all work well at school and our jobs.  We live in zip code 80525. Help please!

    I was not given a ticket number when I called customer service. I was only told the same thing you typed....  "We are unable to guarantee indoor service due to multiple factors that can impact wireless signals with structural interference ranking high on the list; However, other customers are taking advantage of Network Extenders to improve indoor service". I am starting to feel like this is a ploy to get your customers to spend more money. Most reliable network and we have no coverage in a suburban neighborhood??? Hmmmmmm.
    As I said in my original post it is not just dropping calls in our home. It is around the corner from our house and in several other areas of the neighborhood, almost clustered to the south end of our neighborhood with the worst being in our home. We have lived here almost a year and had no problems until a few weeks ago. None of our phones have difficulty with calls dropping anywhere else but our neighborhood. It also effects facetime and my wife being able to send picture messages on her iphone 4. 
    My brother in law has a Samsung Galaxy--on our plan--and came over last night. He said as soon as he gets in our neighborhood his phone varies greatly between 1x and 4G coverage and likes to drop calls.
    The only solution proposed by customer service was to shell out $200.00 for a network extender. Again this is not JUST in our home, though it is worst in our home. This is obviously a recent network problem and should not incur a cost on our part to fix it, if we can't make a call until we leave the entire subdivision.
    We will be asking people with other carriers to try their phones in our neighborhood. If they have better coverage, our family will be changing carriers. We have been loyal Verizon customers since 1999. Our loyalty ends when we shell out $300 + a month for phones we are unable to even use in our home or our neighborhood. Hoping for a real answer from customer service soon. This generic "we want you to be satisfied and have a great experience" response followed by "Spend more money with us to get coverage that you have had for a year but suddenly don't have" is unacceptable.

  • Rezound Dropping Calls

    Okay, I've had the HTC Rezound for about 10 months now and have had pretty smooth sailing with it.  However, lately there's been a huge problems.  Sporadically over the past few months my phone has been dropping calls.  I'll be chatting with someone for about 20-30 minutes and all of a sudden, without me moving, the person will start to break up and then BEEP the call is dropped.  Previously, a battery/sim pull would improve things, however today it has not.  I've tried switching it from 3G/4G to just 3G, I've reseated the battery and SIM, no good.  I really am trying to avoid a reset, just tried calling Tech Support but they are in the middle of a computer update and can't help me right now.  My phone shows 3G and full bars and is having no problem with data connectivity.  Also I live in the middle of town so I'm not in a weak signal area at all.  Anyone have any thoughts?
    Thank you!
    Casey

    Yes, this has been a recent problem for me as well here in Los Angeles. I have had my Rezound for 4 months and upgraded to ICS in August.
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  • Dropped calls and no service in my house...why am I even paying a phone bill?

    I've been a Verizon customer for probably around 6 or 7 years now. I've had plenty of different devices and was always happy with my phone. A few years ago, service started to get horrible in my house. I would barely get service and my phone would drop calls. I have spent hours over the past 2 years on the phone with reps. Some were very helpful, and some were very frustrating. I have put in service tickets and even changed out my phone to try to get better service. Let me also note that AT&T customers get perfect service inside of my house. I don't even want to hear the excuse that Verizon doesn't guarantee service inside of a building due to building materials. The last time I checked, I didn't rebuild my house in the past few years with new materials. I use my cell phone for business when I'm at home, so it is extremely important that it works inside my house. I put my most recent service ticket in almost 2 weeks ago and there is STILL no resolution. I also won't accept if the only resolution is me buying a network extender.. I'd rather pay an early termination fee and leave before I'd ever spend money on another Verizon device. I have had 2 reps in the past week tell me that they would call me back and I never hear anything. I also have been told that they would resolve it by a certain date, only to find out that now they are saying it's going to stay open until they can figure it out. I rely on my phone for work now more than ever since I recently starting working from home, so how can I accept the fact that I am waiting around and paying for a phone that doesn't work when I need it the most? For all of my trouble, they offered me a $20 credit on my account. I shouldn't even use the word "offered" because I was the one who mentioned that I should be reimbursed for my time. I'm so sick of wasting my time on the phone and I am truly disgusted with Verizon. As a long time customer who has spent thousands of dollars over the year paying for Verizon service, I would expect to be treated much better than this.

    I am not in the same boat, Verizon works absolutely everywhere I go and I am super happy with the service. If the service started not working however, and I got no resolve, I would just cancel it and switch providers. No point in paying for service you can't use, especially where you live.

  • IPhone 4: Blank text messages, dropped calls, slow Internet connection

    I thought I was going to be so happy with the iPhone 4 but I am very dissatisfied... Every time I am on the phone the call drops, called AT&T and they can't help and transfer me to apple, still no answer from both parties. I could not believe that they said to use DUCKTAPE.... Are they being serious??????
    Also, when I send a text message, most of the time the person receiving the text says it is blank. Has anyone else experiencing this problem?

    I just bought a couple of iphone 4's last week (one for my wife and one for me). After two days of using it, my wife commented that her sister (who lives in Los Angeles, we live in Seattle) was receiving "some" messages blank. Originally I thought it was related to my sister in law being on a T-mobile network or just because she was using a different phone.
    However, last night, a friend mentioned exactly the same thing. Out of three text messages I've sent, two came in blank, no text.
    My theory: We both text in English and Spanish, therefore we have two keyboards loaded on the iphone, so we can switch easily. I have a feeling the special characters in the spanish language is what deters people with other phones/different network to receive them properly. I will switch my keyboard back to English only and post my results.

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