Sudden increased frequency of dropped calls

Anyone else experiencing a sudden increase in the number of dropped calls? I am in the Cleveland, Ohio area and over the last 3 weeks I have been dropping almost every call that lasts over a minute. Called AT&T, they said they are sending "engineers" to determine if there is a network problem. At the same time suggesting that the issue is with Apple. I have had my iphone for over a year and never had any trouble with dropped calls until recently.

I have had the same problem, a couple of weeks ago and then a few days ago again. Every 30 seconds or almost a minute the call will drop off. I called apple care and they said it might be something with the network, so i called AT&T and they have no idea what was happening. They told me it might be an issue with my cel. After call apple again, they ask me to do a complete restore of the device. I did it and after 2 hours of the restore process it went back to normal again. So far is working like new. So try to do that and hopefully it will work.

Similar Messages

Dramatic increase in # of dropped calls

iPhone 3GS, OS 3.1
Well, maybe not "dramatic" but there has been a noticable increase in the the proportion of dropped calls--not sure when it started, possibly with the update to 3.1
it is possible that this is something to do with AT&T's ability to keep up with the demand on their 3G network (I am in San Diego), but this is becoming untenable--if I go to a Genius at the Apple store to get them to have a look, are there any diagnostics they can use or will they just tell me it's AT&T's problem?
thanks

I'm a high volume user with O2 and experience on average 7-10 dropped calls/day. The problem coincided with 3.1 upgrade to 3GS and cannot be attributed to faulty sim card, network, poor atmospheric conditions or my odd socks.
Interestingly enough I noticed 3.1 was able to hold either a 2G, Edge or 3G signal better than 3.01 when surrounded by metal structures. Network service would be lost with 3.01 and yet with the cell in in the same position with 3.1 it can hold minimum Edge and generally 3G full signal.
3.1 appears to be slightly more effective & reliable with 'hopping' but its still not as seamless as BBold.
I'm an Apple supporter, however they have some significant challenges to correct fundamental functionality we expect from a cell.
I'm close to switching back to BBold as there are only so many times you can answer 'I don't know what happened to the connection' before appearing incompetent. I guess if I'd wanted an iPod I would have bought one.
Lets up hope Apple accept problems exist and resolve timely before the poor product quality seriously negatively impacts their reputation.

Dramatic increase in drop calls since update 2.2.1

Has anyone else seen a dramatic increase in dropped calls since they installed the latest software update. My phone is quickly becoming unusable. I would estimate every 2 of 3 calls are dropped.

I've had my iPhone for about 3 months and until now had no problems. I did the upgraded from 2.1 to 2.2 with no problems. Now I have upgraded from 2.2 to 2.2.1 which was a big mistake. My 3G data reception is much worse. Before 2.2.1 I could happily listen to NPR all day without a problem. Now it will either tell it can't access the network or die after 10 seconds. During which the phone displays 5 bars on 3G. The meter is a total lie. This problem is with any network application. Last night I ran the carrier update patch and that has not changed this problem.
My question is can I roll back to firmware 2.2? Will the iTunes restore process roll back the firmware? I had a blackberry 8830 before and could wipe the phone OS and roll it back. I haven't done any jail breaking processes.
It will be a cold day before I update my phone again. Any ideas how to roll back to an older version of the firmware or is there a fix out yet?
Thanks.

Suddenly dropping calls

How do I report trouble with dropped calls, spotty service?
Used to get perfect service here at home and suddenly in the last 1-2 weeks I cannot talk to anyone when I am at home, it braeks up and drops calls.
I have the old iphone 4. Had great service from November 2012 until just now. No case on the phone, has not been dropped or anything like that.
Is this a tower issue? If so, how do I contact someone about that? Or is it an issue with my phone.

Same thing happening with me over the last few weeks. I also cannot send texts with pictures. The same thing is also happening with one of my neighbors who has an iphone5. Is there any help with this. I tried *228 and that did not work. Is this a network overload issue?

Horrible reception & dropped calls all of a sudden...

Hi there,
I have had my Galaxy S4 since Oct 2012 and have never had any issues. All of a sudden, I now have no reception and I drop calls 10 times every 5 minutes. My phone NEVER had issues until about 2 weeks ago. Could it correspond with the recent software update? SO incredibly frustrated, I cant even use it to make calls and the MMS or group texts wont send. Is anyone else out there having this issue?!!
Thanks
Vanessa

kj0407,
Dropped calls are a serious no-no in our neck of the woods. And we want you to have service all of the time. May I ask if this is only indoors or if you're just referring to your home area? If it's only indoors, I do have to be honest in saying that no wireless provider can guarantee coverage indoors due to building material and other environmental factors. However, we do have indoor solutions to help http://bit.ly/AKkC
EvanO_VZW
Follow us on Twitter @VZWSupport

Increased in Dropped calls

I was recently May 2014 upgraded to Iphone5 by the insurance company, due to 4s issue. Since then I have experienced a large number of dropped calls. As recently as last week I had 8 dropped calls in one phone call. I've had more dropped calls in the last two months then I have had the entire 11 years that I have been with verizon. This issue is very irritating and I am truly considering finding another carrier. I have tired all the factory resets that have been suggested on line with no relief. Most of my dropped calls happen within my home, where the phone consistently bounces from the LTE to 1X network. I never has this issue within my home with the previous phones. I have lived in the same house for the last 4 yrs. Has there been a solution found for this issue?

I'm sorry to learn of the service issues you are having with your phone Nette2! You mentioned that you have done factory reset and the issues continue. Try resetting the connection to the network and test: power off>remove SIM card for one minute>insert SIM card>power on. If issues continue try replacing the SIM card at any Verizon Wireless store (free) http://bit.ly/3SdsA and test.
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

IPhone 5 drops calls as fast as my confidence in Verizon

I've been a happy Verizon wireless subscriber for roughly the past 7 years. I've always had LG flip phones, and in that time have had perhaps 2 dropped calls. In July 2013, I upgraded to an Apple iPhone 5 16GB in black. As each day passes, and my iPhone 5 drops more and more calls, my regret about the poor choice I made in accepting Verizon's offer to upgrade, exponentially increases.
I live in the same home as I did with all of my LG flip phones that performed flawlessly on the Verizon Network. Never was there a dropped phone call. I transmitted a great deal of data via text and picture messaging with out any significant or frequent slowdowns in speed. I never had problems in the timely receipt of my incoming texts. When I turn on either of my old LG phones and place them next to my Apple iPhone 5, they all match, showing 2 or 3 bars of service and LTE.
Conversely, my regrettable, disappointing, and obviously flawed Apple iPhone 5 does outperform all others when it comes to call dropping dependability. I can count on my iPhone to drop 100% of the incoming and outgoing calls, 100% of the time in my bedroom and in my home office. The rest of my home is about a 70/30 crap shoot in favor of it eventually dropping the call where none were ever dropped in the prior 7 years of my Verizon service using LG phones. People will send me text messages over the span of hours, or a day, and they appear to stack up somewhere until I receive an incoming phone call which pushes all of them through at the same moment as the phone begins to ring. Never had that problem before. People will phone me, and I never hear my phone ring or receive a missed call notification. Hours later my iPhone will suddenly go off with the voice mail notification, all the while between showing 2 or 3 bars of reception when I check the phone wondering why expected calls haven't called me, yet. Short of having to walk outside, trying to have a voice conversation on my iPhone 5 reminds me of the old days, and the family having to get into those awkward "TV viewing positions" and holding old style TV antennas and aluminum foil just to get a favorite station to come in better. Thanks to my Apple iPhone 5, I have to do the same "assume the position" when trying to send any picture or large data files.
No, I do not have a case on, or around my phone.
Yes, I keep my iPhone 5 in the same indoor locations that worked well for LG, and have looked for other "convenient" places to locate them for potentially better reception, with no luck.
I am located in zip code 98663.
The 4G coverage map indicates my location is deep within Verizon's "supposed" coverage area.
I've done the recent IOS 7.0.4 software upgrade, and I think it got worse afterwards, if possible.
All 3 roaming functions are enabled.
I've tested the device in multiple places in and out of the house. It does NOT drop calls outside and data is faster, HOWEVER the iPhone continues to register the same 2 or 3 bars of reception outside as it does inside, including LTE.
I do not power cycle daily, but I do power cycle often.
I have tried resetting the Network Settings in the past.
When others are in my home and are serviced by Sprint and AT&T and others, I can use their non-Apple, non-Verizon, phones, and have ZERO DROPPED CALLS indoors.
I've been told I need one of those $250 network extenders. HAHAHAHA!!! Never had one problem in 7 years in the same house on the Verizon wireless network prior to my poor decision to accept Verizon's upgrade offer. Why, exactly, is it my responsibility to pay $250 to fix a problem that has clearly resulted from either a phone that is lacking in quality that Verizon (ironically?) "upgraded" me to into, a wireless network that is inadequately designed in my area to be compatible with some of the products Verizon sells, or both.
This whole nightmare has severely diminished my confidence in Verizon's commitments to both quality and customer care. I sincerely hope that this plea for help from Verizon will bring an acceptable resolution and restoration of my confidence that Verizon is still willing to defend it's once good reputation, and is the wireless provider that I should be proud to be a member of, for the rest of my life. Hate to jump ship, but if there is no loyalty towards customers, why stay?
Thank you.

KinquanaH_VZw:
Thank you for the reply to my concerns.
I have not had a trouble ticket created over this problem. Since the iPhone 5 continuously drops calls, I have not tried to call *611 from it due to the long hold times. Early on, I made several attempts from my land line to call the 800-922-0204 number for customer service. After holding for up to 20 minutes on different days of the week and at different times of the day and never reaching an agent I became frustrated and chose to live with the problem, realizing that Verizon would be of no help to me. When I finally became disgusted with the call dropping, and related poor reception issues, I decided to research the problem, read what others had experienced, how they coped, what problems they specifically reported, how they communicated their problems, how they were treated by Verizon, and finally what solutions were offered by Verizon, and the ability of those solutions to improve the problem to the satisfaction of the complaining/unhappy customers.
From what I was able to dig up, it appeared that replacing the iPhone was successful in satisfying the customers issues with call dropping less than 10% of the time. Statistically speaking, I felt that replacing one iPhone for another would be a waste of my time. Besides, if I can't get through to customer service on the phone, requesting a replacement is the least of my concerns.
You mention some other things that can affect service:
-Location of tower - Lived in same home for almost 50 years. Unless you moved the tower the day I activated my iPhone and deactivated my LG Chocolate (which received flawless reception in my home). I doubt that is the problem.
-Building structure - Again lived here for almost 50 years. It has not changed since the LG had flawless reception and the iPhone has been less than satisfactory.
-Weather - In the 4 years with the LG Chocolate we had about every type of weather that is typical for this region, and never a problem. In the 6 months I've had the iPhone, the weather here has been pretty consistent and good and there is no noticeable difference to the constant call dropping.
-Tower congestion - Admittedly there were consistent blocks of time Monday-Friday that I did notice the LG slow a bit on data transmission, and attributed it to tower congestion. However, even at minimal usage times, such as 2, or 3, or 4 AM, the iPhone still is quite reliable in it's ability to drop calls and transmit data slowly.
In addition to the above things that can affect service, please keep this in mind, I have friends with smart phones on other networks, specifically Sprint and At&T. When they visit my home, I am quite envious of their reception, even when putting the phones side by side in worst spots in my home, theirs outperform mine in every test I have asked them humor me by doing. Other friends with Verizon smart phones that are not Apple products, receive better phone and data service/reception in my house than I do, but not as good as those with other providers.
From the data I was able to research, customer complaints and resolutions, and comparisons of reception in my home before and after the iPhone and with other providers, I concluded this:
Were I someday able to get through to customer service, I would be willing to jump through the hoops, as I am now, so that you can verify and collect what ever technical data you need regarding this problem.
Ultimately, I would be offered the same choice, or two, as all others having the same problem with their iPhone as I am. Exchange it for another iPhone, which is unsuccessful about 90% of the time, and/or I should purchase at my own expense a network extender. If I, and others, had always had poor reception/service in my home, I would have no problem paying for one. Since the case is the other way around, I decided to be proactive about my feelings on having to purchase one, resulting in my plea for help on the message board.
I do apologize for the length of my message, but I wanted to try to cover all of the potential questions that would be posed to me in an effort to look for causes that would eliminate the iPhone or the signal quality provided by Verizon of any blame.
Anyway, I am happy to have you open a trouble ticket and to answer any questions that anyone needs to ask, and do what needs to be done to find a solution. If you were unable to locate my account through my user name or email address I will provide that information below so that you can get started. If there is anything that involves asking a lot of questions, I suggest it be done via email, as over the phone will probably even frustrate the technician or CSR who has to call me back 20 times to complete the questions due to call dropping.
I sincerely hope that you are able to find a mutually beneficial solution to this problem.
Thank you,
>>Personal information removed to comply with the Verizon Wireless Terms of Service<<
Message was edited by: Verizon Moderator

4.3.2 iPhone upgrade and dropped calls.

Since upgrading to the 4.3.2 OS three days ago, I've been experiencing numerous dropped calls on the order of one every minute. Calls linger in limbo before connecting and then drop. Antena signal reads 3 bars. I'm missing calls too. I live in the same area and have NEVER had a problem with dropped calls until this update and it is really causing problems. Why? Is the phone failing? Is this an update problem? Is this a network problem? Is anyone else experiencing this?

I am experiencing the same issue here in Germany, Network is T-Mobile.
Since upgrade to 4.3.2 I have dropped calls regularly with my iPhone4!!
This is getting more and more annoying.
What happens is: I am starting a call or am receiving a call. The call stays up for 1-5 minutes. During that time (randomly differs from 30 seconds to 5 minutes) all of a sudden the person on the other side does not hear me anymore! I am still able to hear him/her! After around 5-10 seconds after that happening, the connection is lost/cancelled. This is happening independently of the amount of bars, meaning it does not matter whether I am having 5, 3 or just one bar.
Please Apple solve this!! I cannot use my phone anymore the way it is supposed to work! Never had this issue before the upgrade in the same places - in fact, before the upgrade, I did not experience ANY dropped call whatsoever!!
BTW: I tried reboot, reset of all settings, backup, etc. - no positive effect.

Sudden increase in buffer gets per executions in update statement

Hi,
Recently we have encountered one performance issue, which is most likely caused by a sudden increase in the buffer gets per execution.
The SQL is an update statement, updating a table using a primary key (we have checked to confirm the running execution plan is using the primary key), and one field being updated is a BLOB column.
As shown in the below statistics, there is no major change in the number of executions during the every 20 minutes monitoring interval. However, the buffer gets per executions has been more than double, and the CPU time is almost doubled, hence the exec_time (elapsed time) has been doubled.
The same SQL has been running for the past four years in multiple similar databases. The database is Oracle 9.2.0.4 running on Solaris 9. For the past 300 days, the average elapsed time per execution is about 0.0093s, while the average buffer gets per execution is about 670. The update statement has been executed about 9 times per second.
The question is why there is a sudden increase in the buffer gets? The sudden increase happened twice for the past two days.
<pre>
B_TIME E_TIME EXECUTIONS_DIFF EXEC_TIME CPU_TIME BUFFER_GETS EXEC_PER_DAY
2009-11-25-14:04 2009-11-25-14:23 8513 .0069 .0068 315.56 646329
2009-11-25-14:23 2009-11-25-14:43 10170 .007 .0068 312.28 726188
2009-11-25-14:43 2009-11-25-15:05 11873 .0072 .0069 320.17 787885
2009-11-25-15:05 2009-11-25-15:23 8633 .011 .0101 844.83 675014
2009-11-25-15:23 2009-11-25-15:44 9668 .0144 .0137 1448.51 680778
2009-11-25-15:44 2009-11-25-16:04 9671 .0163 .0156 1809.04 702163
2009-11-25-16:04 2009-11-25-16:25 10260 .0188 .0177 2107.67 711447
2009-11-25-16:25 2009-11-25-16:44 9827 .0157 .0151 1834.3 739593
2009-11-25-16:44 2009-11-25-17:05 10586 .0171 .0164 2008.25 714555
2009-11-26-08:04 2009-11-26-08:24 11028 .0182 .0172 1979.61 800688
2009-11-26-08:24 2009-11-26-08:44 10533 .0154 .0149 1734.62 750248
2009-11-26-08:44 2009-11-26-09:04 9367 .018 .0168 2043.95 685274
2009-11-26-09:04 2009-11-26-09:24 10307 .0214 .0201 2552.43 729938
2009-11-26-09:24 2009-11-26-09:45 10932 .0251 .0234 3111.48 762328
2009-11-26-09:45 2009-11-26-10:05 10992 .0278 .0254 3386.41 797404
2009-11-26-15:03 2009-11-26-15:16 7183 .0425 .0348 4615.42 746824
2009-11-26-15:16 2009-11-26-15:23 2921 .0417 .0373 4887.75 682092
2009-11-26-15:23 2009-11-26-15:43 9597 .0393 .0352 4603.62 679656
2009-11-26-15:43 2009-11-26-16:03 8797 .0411 .0362 4783.66 630755
2009-11-26-16:03 2009-11-26-16:23 9957 .0453 .0391 5168.28 718100
2009-11-26-16:23 2009-11-26-16:43 11209 .0436 .0369 4870.77 808395
2009-11-26-16:43 2009-11-26-17:03 10729 .0428 .0375 5119.56 766103
2009-11-26-17:03 2009-11-26-17:23 9116 .0409 .0363 4912.58 659098
</pre>
Yesterday I did a trace on one of the sessions running the update statement, and below is the tkprof output:
<pre>
call count cpu elapsed disk query current rows
Parse 76 0.03 0.00 0 0 0 0
Execute 76 4.58 5.14 0 567843 19034 76
Fetch 0 0.00 0.00 0 0 0 0
total 152 4.61 5.14 0 567843 19034 76
Misses in library cache during parse: 1
Optimizer goal: CHOOSE
Parsing user id: 88
Rows Row Source Operation
1 UPDATE (cr=30 r=0 w=0 time=6232 us)
1 INDEX UNIQUE SCAN <PK Index Name> (cr=3 r=0 w=0 time=58 us)(object id 81122)
Elapsed times include waiting on following events:
Event waited on Times Max. Wait Total Waited
Waited--------------------------------------------------------------------------------
SQL*Net message to client 152 0.00 0.00
SQL*Net message from client 152 0.00 0.22
SQL*Net more data from client 1894 0.00 0.03
SQL*Net break/reset to client 152 0.00 0.00
buffer busy waits 14 0.00 0.00
enqueue 1 0.61 0.61
</pre>
GaoYuan

Hi,
I've reformatted your output for better understanding (with {noformat}...{noformat}):
B_TIME           E_TIME           EXECUTIONS_DIFF EXEC_TIME   CPU_TIME BUFFER_GETS EXEC_PER_DAY
2009-11-25-14:04 2009-11-25-14:23            8513      .0069      .0068      315.56       646329
2009-11-25-14:23 2009-11-25-14:43           10170       .007      .0068      312.28       726188
2009-11-25-14:43 2009-11-25-15:05           11873      .0072      .0069      320.17       787885
2009-11-25-15:05 2009-11-25-15:23            8633       .011      .0101      844.83       675014
2009-11-25-15:23 2009-11-25-15:44            9668      .0144      .0137     1448.51       680778
2009-11-25-15:44 2009-11-25-16:04            9671      .0163      .0156     1809.04       702163
2009-11-25-16:04 2009-11-25-16:25           10260      .0188      .0177     2107.67       711447
2009-11-25-16:25 2009-11-25-16:44            9827      .0157      .0151      1834.3       739593
2009-11-25-16:44 2009-11-25-17:05           10586      .0171      .0164     2008.25       714555
2009-11-26-08:04 2009-11-26-08:24           11028      .0182      .0172     1979.61       800688
2009-11-26-08:24 2009-11-26-08:44           10533      .0154      .0149     1734.62       750248
2009-11-26-08:44 2009-11-26-09:04            9367       .018      .0168     2043.95       685274
2009-11-26-09:04 2009-11-26-09:24           10307      .0214      .0201     2552.43       729938
2009-11-26-09:24 2009-11-26-09:45           10932      .0251      .0234     3111.48       762328
2009-11-26-09:45 2009-11-26-10:05           10992      .0278      .0254     3386.41       797404
2009-11-26-15:03 2009-11-26-15:16            7183      .0425      .0348     4615.42       746824
2009-11-26-15:16 2009-11-26-15:23            2921      .0417      .0373     4887.75       682092
2009-11-26-15:23 2009-11-26-15:43            9597      .0393      .0352     4603.62       679656
2009-11-26-15:43 2009-11-26-16:03            8797      .0411      .0362     4783.66       630755
2009-11-26-16:03 2009-11-26-16:23            9957      .0453      .0391     5168.28       718100
2009-11-26-16:23 2009-11-26-16:43           11209      .0436      .0369     4870.77       808395
2009-11-26-16:43 2009-11-26-17:03           10729      .0428      .0375     5119.56       766103
2009-11-26-17:03 2009-11-26-17:23            9116      .0409      .0363     4912.58       659098
call     count       cpu    elapsed       disk      query    current        rows
Parse       76      0.03       0.00          0          0          0           0
Execute     76      4.58       5.14          0     567843      19034          76
Fetch        0      0.00       0.00          0          0          0           0
total      152      4.61       5.14          0     567843      19034          76
Misses in library cache during parse: 1
Optimizer goal: CHOOSE
Parsing user id: 88
Rows     Row Source Operation
      1 UPDATE (cr=30 r=0 w=0 time=6232 us)
      1   INDEX UNIQUE SCAN <PK Index Name(cr=3 r=0 w=0 time=58 us)(object id 81122)
Elapsed times include waiting on following events:
Event waited on                             Times   Max. Wait Total Waited
SQL*Net message to client                     152        0.00          0.00
SQL*Net message from client                   152        0.00          0.22
SQL*Net more data from client                1894        0.00          0.03
SQL*Net break/reset to client                 152        0.00          0.00
buffer busy waits                              14        0.00          0.00
enqueue                                         1        0.61          0.61
********************************************************************************Can you please provide a DDL for the table, indexes, type of the tablespace(s) they reside in (ASSM/MSSM, extents sizes), the UPDATE statement, how many sessions on average/peaks are doing the same thing concurrently, how many sessions are working this table concurrently and how do they use it?

Dropped Calls in close proximity to tower

Hi.
I posted this as a response to a similar post, but I'm not sure who may see it, so I'm reposting here. Sorry for the duplication.
I have been having dropped calls in my home chronically since moving to my new house four years ago. Zip code 37917. Close to downtown Knoxville, TN. Here's a brief summary of what's happened so far. The reason for this post is I recently came across an ad for repeaters and outdoor and indoor antennas linked to the repeater, and I'm wondering if they really work - especially when they cost $500 plus.
Brief history of my actions and suggestions from Verizon techs.
1. Initially bought and installed Samsung Range Extender in Aug 2008. Been using it ever since. Yes, I do have it set up correctly and have rebooted it multiple times over the years.
2. Changed phones frequently - even paid full price for a couple of phones. Here's a list of the phones that I have tried - may not be a comprehensive list - but even friends of mine on Verizon have issues connecting and dropping calls in and around my neighorhood and in my home.
Blackberry Pearl and Blackberry Curve
Storm
HTC Incredible
Motorola Razr Maxx
(There's probably others I can't remember)
3. Contacted Tech Support so many times that I have been offered (before I purchased the Razr Maxx this past spring) that since I am in a "known trouble area" that I can opt out of my contract with no penalty.
4. I also have been told to contact Verizon Corporate in Atlanta to see if they can "specifically let me know when these issues are going to be addressed in my area".
I even have a Tier III+ trouble ticket and received from Corporate their generic response of "you can sign up at the link below for the newest products and services".
5. I am, as the crow flies, less than two miles from the nearest Verizon cell tower. I have been told that I am "too close" to the tower to receive consistent service. Been told that the signal spreads out and I am actually underneath the signal.
I have seriously considered leaving Verizon for another service (AT&T), but I have so much money invested in my phones, extender, accessories, etc., that I'm not sure it's worth switching, especially since I travel to rural areas and do get better service in those areas with Verizon than other carriers.
So back to my reason for posting this rant. Do outside antennas that link to an inside antenna and then to a repeater work? And would it work in conjuction with my Samsung Range Extender?
(I will also include a summary of the explanation I provided to corporate last spring or summer and a summary of their response).
Thanks!!
Jeff
RE: Report Service Issue (WFM90584784)
Primary Subject: Network and Coverage
Secondary Subject: Report Service Issue
Message Body: TIER III+ Problem. KNOWN TROUBLE AREA
Told by tech support that this email needs to be forwarded to CORPORATE.
Have had longstanding dropped call/service issue in our neighborhood and
have been told its a known trouble spot, even though we are very close to
Verizon cell towers.
I have talked to numerous upper tier tech support/engineers over the last
three years with nothing resolved yet about dropped calls in my area, including
my home. I do have NETWORK EXTENDER.
I have been told I can get out of my service contract with no fee. I want to
avoid that, if possible, unless I can be reimbursed for all my equipment:
Network Extender, four smartphones including Samsung Charge that I paid full
price for, MiFI 4G LTE broadband, etc. unless they would all work with a
different network.
I have been Verizon customer since mid 1990s.
What I need to know is SPECIFICALLY what is being done to fix this issue in
my area, if anything, and what TIME FRAME am I looking at to have the issue
resolved. Otherwise, I will have to switch carriers.
Everything is logged on my Tech Support Screen log. Please review that and
respond to this.
Thank you.
THEIR RESPONSE IN PART:
Thank you for contacting our Verizon Wireless Technical Support Website. We
apologize for the inconvenience with network access while using your Verizon
Wireless products and services. We are happy to assist you with your questions.
We apologize for the delayed response to your email and for any
inconvenience this may have caused. Verizon Wireless has a strong customer
commitment to delivering the best from our service and staff. We are
disappointed to hear the service you received did not reflect this commitment.
We'd appreciate the opportunity to restore your confidence in us and prove we
are worthy of your continued business. We would hate to lose a valued customer.
Thank you for providing details regarding your trouble and concerns. For
assistance with contacting our corporate office, please see the address below.
Verizon Wireless
PO Box
GA 303
Additional information regarding your concern can be found below.
Verizon Wireless radio frequency (RF) engineers and system performance
engineers regularly evaluate network coverage and performance to identify
locations that may require additional coverage. Based on their analyses and
recommendations cell site construction or other improvements are then planned
and budgeted accordingly. Currently we are not aware of network changes within
the area specified. We truly apologize we are unable to provide specifics
regarding our network.
If you would like to receive e-mail updates regarding new products and services,
please click on the "Sign Up" link located at the bottom of our
website below:
http://www.verizonwireless.com.....
We hope you find this information helpful. Other network tips and helpful
product information can be found at the link below:
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Thanks for replying, Brian.
A - Yes, it is a Verizon tower about 1 1/2 miles as the crow flies. I've been told there are other Verizon towers close by.
B - Housing is historic wood frame out (circ. 1890) that's been refurbished with blown foam insulation on exterior walls, dirt to highest point in the attic.
C - RF interference, I've had the problem ever since I moved here and have had different electronic devices in the home and have not explored that possibility completely. But, I do get the Extender confirmation beep, and also have added another 4 hub router, with my main router being Apple Extreme with an additional Airport Express within the last year.
D - I also drop calls sitting on my front and back porch outside. I am right next to Interstate 40, but actually below grade level of the traffic, so that's why I was wondering if I had a little more height if it would help. Interestingly, when I am on I-40 right next to my house, the signal is strong and I don't drop calls - at least that I remember.
Thanks again,
Jeff

Sudden Increase in Missing Codecs

I have been working on a documentary shot on different media and have never once had a missing codec error. This past week, after assembling a rough cut of the trailer from all the assorted sequences the 'codec could not be found' error message starts cropping up and is rapidly spreading and I can't determine why or how to fix it. I have not introduced any new sort of footage the sequences hadn't already had - and what gets me is that previously fine sequences, when I go back to tweak the colour in FCP for example, then have codec errors too.
Most of the footage was shot on DV cameras, but it seems to be dogging the clips that are either 720 or 1080p. I reemphasise these clips have rendered dozens of times before. I'm drawing a blank on this one. All suggestions welcome, please, it keeps crashing!

We are having the same issue with dropped calls. I have an IPhone 4S and my husband has an IPhone 4. This has become increasingly worse. We never had these problems in the past. We have updated our software and towers but nothing helps. Something is going on with the signals!

Dropped Calls/Low/Weak 4G signal

Both my wife and I have the Samsung S5 and in the past two weeks or so, the amount of dropped calls as increased. We live in the 21117 area code and have tried calls is several locations and the call either drops or we have connectivity issues. I have also tried the sim card fix to no avail. Any help on this matter would be greatly appreciated.

Did you recently get the update or enable Advanced Calling 1.0? If you are on a VoLTE call with another Verizon customer, and the 4G/LTE signal is weak or changes to 3G - the call will be dropped. VoLTE is relatively new, not a lot of phones have it, and it has been inconsistent in my experience.
For more info on Advanced Calling 1.0, see Advanced Calling FAQs | Verizon Wireless
Calls won't switch between 3G and 4G LTE networks. If your call starts on the 3G network and you move to a 4G LTE coverage area, your call will continue as a 3G/CDMA call. However, if your call starts on the 4G LTE network and you move to a non-4G coverage area, your call will drop.
If you did not recently update to this, then we can explore further.

Why am I dropping calls and only get 3G?

I switched to Verizon because my previous provider stopped covering my area. Now I'm having problems with Verizon dropping calls and not having internet at home. Any idea why the service has gotten worse?
galaxy s3
66072

@local101,
Thanks for the additional details! I show you're in an extended area and may see the service fluctuate between 3G and 4G. Verizon Wireless radio frequency (RF) engineers and system performance engineers regularly evaluate network coverage and performance to identify locations that may require additional coverage. Based on their analyses and recommendations cell site construction or other improvements are then planned and budgeted accordingly.
Try removing the sim card for a minute or two. Insert and retest. This should help refresh the connection.
JohnB_VZW
Follow us on Twitter @VZWSupport

IMac freezing with increasing frequency

For the last couple of months my iMac has been crashing with increasing frequency.
The crashes manifest as freezes and seem to random. Sometimes they happen when I'm doing Finder operations, sometimes in Safari, sometimes Mail, sometimes iTunes, sometimes any of a dozen other apps I run regularly. These freezes never seem to leave behind a crash report. Also, after I do a hard boot, sometimes the first one or two attempts to restart also result in a freeze during the startup sequence. Sometimes I only get to the startup gear, sometimes I get to the blue-screen right before the login, sometimes I get as far as half of my stickies popping up and then I freeze again. I've tried Disk Utility -> Repair Disk many, many times (normal SOP for me following a hard boot) and there are never any errors reported. Disk Permissions will occasionally find a file or two that needs to be repaired, but that never seems to make a difference. I've also run the hardware check dozens of times; no errors. I've even fsck'ed a few times to see if that reported any problems that Disk Utility didn't - all to no avail.
I've tried killing all non-essential processes and turning off all of my Login Items, but this didn't help either.
Sometimes I'll restart and everything will be just fine for days, maybe even a week or two, then all of a sudden, freeze after freeze after freeze.
Today has been particularly bad. I haven't been able to keep things going for more than about half an hour. That is, until I restarted in safe mode. In anticipation of possibly having to take my machine into the local Genius Bar (or maybe having to try a clean install), I decided to clean up my desktop and backup a bunch of critical files, etc.. Also, I'm drafting this message in safe mode, since the last two times I tried to do it from a regular boot, Safari froze the machine.
So far, no freezes in safe mode. However, no sound and other restrictions, so this is obviously not a particularly useful mode to operate in...
Before I go any further I should mention that there is another symptom that may or may not be related, but I suspect that it is. Sometimes windows get blocky noise in them. Lots of little rectangles which seem to be copied from elsewhere on the screen. If I force the window to refresh, everything will look OK again, but it might happen again immediately or it might take a while to happen again.
My initial gut reaction was that there was a memory problem in the display RAM, but as I said, the hardware check has not found anything and I tried it again, and again.
So far I have not associated these blocky windows directly with a freeze. In other words, the two events seem to be independent, though they could very well have the same root cause.
Well, that's all I can remember off the top of my head.
Frankly, I getting to be pretty sure that the problem was with the hardware until I booted in safe mode and am not seeing the problem.
I would appreciate any diagnostic advice that anyone would care to offer.

Unfortunately I have had this very experience with freezing/crashing iMacs at TWO different jobs and TWO different computers. In each case the Macs where brand new, out of the box. The first time in 2006, I had started a new job and convinced my boss (a die hard PC fan) that macs where the way to go in the art department. Reluctantly he plunked down for a 24" iMac. Within a couple of days, the crashing and freezing started, randomly at first. Then every few hours-regardless of the application load. Finally, it would run for three or four minutes, than Kaput. Applecare sent a tech who said it was a processor problem. With the processors swapped, the freezing stopped for a few days, then returned with a vengeance. Not only was it a nightmare- seeing as I had sworn up and down to the Admins that Macs where great, but our workflow in the department virtually stopped at this point. Within a week they had me back on a wonky PC. Suffice it to say, my tenure at that company was a short one. The next time about a year later was at a print shop. We had migrated our software and files from our Macbook Pro, Mac mini and g5 (which strangely enough was really slow) to a brand new 24" iMac and within three days, the whole gamut of crashing to complete freeze. It cost the company roughly
$50 000 in lost file processing that week. In both cases we had tried everything from moving the computers to a cooler room, fresh install (Tiger in the first case, Leopard in the second), you name it.
At this point I decided that I should find some work in Graphic Design that just doesn't depend on Macs. I also know a slew of people (industry & personal) with a frightening number of horror stories about their iMacs. All with the same symptoms. This has REALLY shaken my faith in Apple. And even tho I'm a fan and love the OS, I honestly don't think I'd invest in one without a serious overhaul of the line.

Over the last several weeks I have had TERRIBLE service. Dropping calls, can't make calls, etc. Been a verizon customer 10+ years. I've never had such shotty service. WHATS UP!?!?!

Over the last several weeks I have had TERRIBLE service. Dropping calls, can't make calls, etc. Been a verizon customer 10+ years. I've never had such shotty service. WHATS UP!?!?!

wutwut123 wrote:
We live in a rural area and are still not offered anything better, so we have used dial up internet for several years. Quality has always been just fine, getting connections of 28.8-40k or higher, which is perfectly normal for dial up. However lately we have seen a rapid decline in the quality and speed of connections. While still useable, it has been annoying. This last month however I can only rarely connect at a speed higher than 9.6kbps. Sometimes it is even lower at 7.2k or even 4.8k. I know verizon is only obligated to provide high enough speeds for phone calls, but these low speeds are simply unacceptable for dial up internet use. Many programs wont even connect at all at speeds lower than 14.4k. Atm my dial up account that i'm paying monthly for is basically not useable at all.
How can I actually get verizon to do something about this. I don't want to be given the runaround by someone over the phone telling me they don't have to give use any higher speed connections. This is a complaint about suddenly dropping use to such terrible service compared to what we used to have for several years. Shouldn't this be addressed so that I can actually use my dial up account without so many problems?
I feel like our line has somehow been limited to only connect at these low speeds. Is something like that possible? How can we get verizon to stop doing that and actually connect our calls at decent speeds? I just want a return to the good service we used to receive if they aren't going to bring dsl/fios out here.
Did you try calling oyur ISP to see if it's something on their end? I know when I was on dial up years ago I had to change to a different number once in my area as something was wrong with the one I had always used to dial into AOL, maybe that's it. Mary

Sudden increased frequency of dropped calls

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