Sup Wermonitor is broken - Lenovo Please Answer and FIx
I have had an X230 for 18 months. I am on the third build using your recovery DVD's.
Sup Wermonitor is broken. It "stopped working" after Settings Dependency updated itself to V2.2.0.28.
Three of these errors yesterday in the space of 30 minutes (yes I restarted) and more before yesterday.
I want Sup Wermonitor:
Fixed if you are able to or
Uninstalled if you are not able to.
This is Lenovo software. I have asked this question before and it has fallen on deaf ears.
The overall reliability of Windows 8 on this machine over an 18 month period is 1 out of 10. This compares to Windows 7 on a Lenovo machine of 9.5 or better out of 10.
Thank you.
Description
"Faulting Application Path: C:\Program Files (x86)\Common Files\Lenovo\SUP\sup_wermonitor.exe"
"Problem signature"
"Problem Event Name: BEX"
"Application Name: sup_wermonitor.exe"
"Application Version: 1.2.7.0"
"Application Timestamp: 5383f119"
"Fault Module Name: sup_wermonitor.exe"
"Fault Module Version: 1.2.7.0"
"Fault Module Timestamp: 5383f119"
"Exception Offset: 0000870e"
"Exception Code: c0000005"
"Exception Data: 00000008"
"OS Version: 6.3.9600.2.0.0.256.48"
"Locale ID: 1033"
"Additional Information 1: 5861"
"Additional Information 2: 5861822e1919d7c014bbb064c64908b2"
"Additional Information 3: d1d9"
"Additional Information 4: d1d94a13d3609d6b740644c12508f581"
"Extra information about the problem"
"Bucket ID: 3a92745e440e36696d32597307a1b4d7 (81682896399)"
I called Lenovo tech support today about the same issue (which started about a week ago, each time I start the machine, which was purchased 2 months ago.
I have Windows 7 on a Lenovo ThinkCentre M93p SFF Pro Desktop - Intel Core i7-4770, 8GB, 1TB 7200 SATA, NVIDIA Geforce GT 620 Graphics.
Upon starting my machine (purchase a few months ago) sup_wermonitor.exe crashes, and VS 2013 offer to debug the problem indicating it is a FileNotFoundException issue. Here is a link to the image of the dialog:
http://screencast.com/t/tRsyEzqe
The tech support lady claimed they've never seen any tech support issues related to that file and that she has no way to check if it's a Lenovo file.
She tried to use another Lenovo utility on my machine called System Update and that utility also crashed.
She claimed she can't research the issue to find a solution and suggested I go back to a previous restore point or re-image my machine. I think that's a rather blunt approach (does not find the real problem, does not solve the issue, but allows Lenovo to quickly claim the issue was closed).
In any case, can the Original Poster share with us:
1. How did you get rid of the error?
2. Is System Update utility working for you?
And if someone within Lenovo is listening:
1. Is sup_wermonitor.exe a Lenovo file?
2. Does it play a role in the Lenovo's System Update utility?
3. what can explain/fix the error message?
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