Support desk configuration from portal

Hi all
is anybody configured sending message from support desk in portal to solution manager ?
i followed this link
http://help.sap.com/saphelp_nw04s/helpdata/en/84/91bfddb6c33246a6eae4d483749635/frameset.htm
i am getting 102 jco exeption error but i havent created any jco connection between potal and solution manager .
anybody knows here how the data was transmitted from portal to solution manager.
if possible can somebody points me to some configuration document to do so
Regards,
Vijay.
ps: i had successfully configured support desk scenerio for all the satellite system with abap stacks.

HI
thanks for your reply
i had already done that correction specified by you
The actual problem is with the firewall and after unblocking the firewall now i could able to test my system succesfully in portal landscape but still i could not able to send message from portal to solution manager as it is taking too long time and hanging at the end of transaction.
what could be the reason
any idea?
regards,
Vijay.
ps: i could able to send the message from portal to solution manager .i have still some issues with BP configuration.
Edited by: vijayakumar kanniah mohan on Oct 16, 2008 1:27 PM

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Hi Experts,
I am working in SP20 EHP1 of Sol Man.
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Hi Naveen,
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Hi ,
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_ For each user when he logs into the portal, he can view the messages pending with him, and he can act on it.
- For each such action , RFC's will be called to update the solution manager database.
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thanks
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How about the BSP page? Transaction 'NOTIF_CREATE_BSP'.

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Hi all
Iu2019m configuring Service Desk for internal use in my solution manager 7 ehp1.
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Best regards
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Hello giovanni,
There are three main things that you have to do here:
1. Define support teams like BC team
2. Make changes to SPRO for SLFN0001 partner determintaion
3. To determine the support team, you must define corresponding organizational units and assign business partners in the organizational model.
Have u done this?
Also have u generated the business partners before that?
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Hi All
I have few queries on solution manager support desk functionality.
1.Is this the only way to create support desk message HELP-CREATE support desk Message from each individual system??
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3.We have a requirement where the message has lot of status and fields and depending on the message processor I would like to control which status or field user should be able to view and work on...how to achieve this??
4.Need the way to send a message to the processor,as soon as his name appear as message processor.
5.I want to track all the persons involved in the message processing,how can I do this??
6.I want to use a different transaction type not the standard SLFN,so what configurations are needed??When I create a message it should automatically take properties of transaction type of newly created one??

Hello Dolores,
first of all thanks for that answer. I read it in the germany documentation help.
Here an extract:
+Anlegen von Support-Meldungen über NOTIF_CREATE
Mit der Transaktion NOTIF_CREATE können Benutzer, die in Satellitensystemen arbeiten, Meldungen anlegen und an den SAP Solution Manager versenden.
Vorgehensweise
Starten Sie Transaktion NOTIF_CREATE.
Geben Sie folgende Werte im Dialogfenster Anlegen einer Support Meldung ein:
Priorität
System/IBase-Komponente
Kurz- und Langtext
Um Anlagen anzuhängen, wählen Sie Registerkarte Anlagen.
Sichern Sie Ihre Eingaben.
Ergebnis
Sie haben eine Support-Meldung angelegt.+
Yesterday I search the internet for a note, but I didn't find one. So I'am happy now.
But now the next problem occurs. My next issue is about the SLD. The system cannot get the data from the satellites. I'am not sure, but I think our SLD isn't perfectly configuried. Do you have an "How To" or something like that?
regards
marc

Set sap Component mandatory while creating the support desk message

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Regards
charan

Dear Charan,
The logic of setting the SAP Component mandatory is explained in the note 640532.
Kindly use the note to resolve the purpose.
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Amit

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Note : with the following function module we already tried , it is not changing msg processor in solution manager Sup dsk.
crm_order_maintain
crm_order_save
bapi_transaction_commit
Please refer the following code.
FUNCTION zchange_msgpart.
""Local interface:
*" IMPORTING
*"     VALUE(OBJECT_ID) TYPE CRMT_OBJECT_ID OPTIONAL
*"     VALUE(IT_LINES) TYPE COMT_TEXT_LINES_T OPTIONAL
*"     VALUE(I_STATUS) TYPE CRM_J_STATUS OPTIONAL
*"     VALUE(REF_PARTNER_NO) TYPE COMT_PARTNER_NUMBER OPTIONAL
*"     VALUE(PARTNER_NO) TYPE CRMT_PARTNER_NO OPTIONAL
*" EXPORTING
*"     VALUE(ET_EXCEPTION) TYPE CRMT_EXCEPTION_T
*" TABLES
*"      RETURN_N STRUCTURE BAPIRET2 OPTIONAL
Import Parameters for CRM_ORDER_MAINTAIN
DATA : lt_status TYPE crmt_status_comt,
          lt_text    TYPE crmt_text_comt,
          lt_partner TYPE crmt_partner_comt,
          lt_billing TYPE crmt_billing_comt.
changing Parameters for CRM_ORDER_MAINTAIN
Local fields for CRM_ORDER_MAINTAIN
DATA: lv_guid TYPE crmt_object_guid,
lt_object_to_save TYPE crmt_object_guid_tab,
ls_input_fields TYPE crmt_input_field,
ls_status TYPE crmt_status_com,
ls_field_names TYPE crmt_input_field_names,
lt_field_names TYPE crmt_input_field_names_tab,
it_partner TYPE crmt_partner_comt,
ls_partner TYPE crmt_partner_com,
lt_input_fields TYPE crmt_input_field_tab,
l_logkey TYPE crmt_logical_key,
ls_temp_input_fields TYPE crmt_input_field_tab,
ls_billing TYPE crmt_billing_com,
lt_saved_object TYPE crmt_return_objects,
ls_text TYPE crmt_text_com.
Get the GUID for the Transanction no
SELECT SINGLE guid
                INTO lv_guid
                FROM crmd_orderadm_h
                WHERE object_id = object_id.
CHECK sy-subrc EQ 0.
ls_text-ref_guid = lv_guid.
ls_text-ref_kind = 'A'.
ls_text-tdid     = 'SU01'.
ls_text-tdspras = sy-langu.
ls_text-tdstyle = 'SYSTEM'.
ls_text-tdform   = 'SYSTEM'.
ls_text-mode     = 'A'.
APPEND LINES OF it_lines TO ls_text-lines.
APPEND ls_text TO lt_text.
APPEND lv_guid TO lt_object_to_save.
ls_status-ref_guid = lv_guid.
ls_status-ref_kind = 'A'.
ls_status-status = i_status.
ls_status-user_stat_proc = 'ZENT0001'.   "MODIFIED BY SRINIVASULU
ls_status-activate = 'X'.
APPEND ls_status TO lt_status.
ls_input_fields-ref_guid = lv_guid.
ls_input_fields-ref_kind = 'A'.
ls_input_fields-objectname = 'STATUS'.
CONCATENATE ls_status-status ls_status-user_stat_proc INTO l_logkey.
DATA: lf_guidset TYPE crmt_object_guid.
DATA: lf_par_guid TYPE comt_partner_guid.
SELECT SINGLE guid_set FROM crmd_link INTO lf_guidset WHERE guid_hi = lv_guid AND objtype_set = '07'.
SELECT SINGLE partner_guid FROM crmd_partner INTO lf_par_guid WHERE guid = lf_guidset.
for message processor
ls_partner-ref_guid           = lv_guid.
ls_partner-ref_partner_no     = ref_partner_no.
ls_partner-ref_partner_fct    = 'SDSM0004'.
ls_partner-ref_no_type        = 'BP'.
ls_partner-ref_display_type   = 'BP'.
ls_partner-partner_guid       = lf_par_guid.
ls_partner-ref_kind           = 'A'.
ls_partner-ref_partner_handle = '0000'.
ls_partner-kind_of_entry      = 'C'.
ls_partner-partner_fct        = 'SDSM0004' .
ls_partner-partner_no         = partner_no.
ls_partner-display_type       = 'BP'.
ls_partner-no_type            = 'BP'.
ls_partner-mainpartner        = 'X'.
APPEND ls_partner TO it_partner.
ls_input_fields-ref_guid = lv_guid.
ls_input_fields-ref_kind = 'A'.
ls_input_fields-objectname = 'PARTNER'.
CONCATENATE ls_partner-ref_partner_handle ls_partner-ref_partner_fct ls_partner-ref_partner_no
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ls_field_names-fieldname = 'DISPLAY_TYPE'.
APPEND ls_field_names TO lt_field_names.
ls_field_names-fieldname = 'NO_TYPE'.
APPEND ls_field_names TO lt_field_names.
ls_field_names-fieldname = 'PARTNER_NO'.
APPEND ls_field_names TO lt_field_names.
APPEND LINES OF lt_field_names TO ls_input_fields-field_names.
APPEND ls_input_fields TO lt_input_fields.
CLEAR : ls_input_fields,lt_field_names[].
MOVE l_logkey TO ls_input_fields-logical_key.
ls_field_names-fieldname = 'ACTIVATE'.
CLEAR : ls_field_names,
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      it_text                       = lt_text
IT_SCHEDLIN_I                 =
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      it_status                     = lt_status
      it_billing                    = lt_billing
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      ct_input_fields               = lt_input_fields
   EXCEPTIONS
     error_occurred                = 1
     document_locked               = 2
     no_change_allowed             = 3
     no_authority                  = 4
     OTHERS                        = 5
IF sy-subrc <> 0.
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           WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
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EXPORTING
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   IV_SAVE_FRAME_LOG          = TRUE
   IV_NO_BDOC_SEND            = TRUE
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ET_OBJECTS_NOT_SAVED       =
CHANGING
CV_LOG_HANDLE              =
EXCEPTIONS
   DOCUMENT_NOT_SAVED         = 1
   OTHERS                     = 2
IF sy-subrc <> 0.
MESSAGE ID SY-MSGID TYPE SY-MSGTY NUMBER SY-MSGNO
        WITH SY-MSGV1 SY-MSGV2 SY-MSGV3 SY-MSGV4.
ENDIF.
CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'.
ENDFUNCTION.
prakash

Hi Jijo,
a better solution may be to create a custom partner function called Main Message Processor and assign it to SLFN. I'm not sure how to flag one as the main any other way.
regards,
Jason

Integrate SolMan Support Desk in Portal

Hello everybody,
is it possible to integrate the SolMan's Support Desk into the Netweaver Portal?
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PT 8.53.10/CS9.0 & HR 9.1, PORTAL 9.1 - Mozilla Firefox 37.0.1 & 37.0.2 are not supported ? I am not getting the log in page & If i access from portal i am not able to get the CS or HR pages in portal !

Hello
We are getting following error in Mozilla Firefox 37.0.1 & 37.0.2 versions, when we tried to access HR PIA or CS PIA, But we are able to get the PORTAL PIA login and able to log in to Portal PIA and If we access CS or HR pages from Portal we are getting the same error below, It was working fine with until Mozilla Firefox 36.0.4 version.
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Hi,
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Please reward points if it helps.
Message was edited by:
Prakhar Saxena

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Revert for ny clarifications and plz do forget to reward if this post was usefull..

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/people/kamran.ellahi2/blog/2006/01/13/setting-up-sap-service-desk-123-and-go
https://websmp201.sap-ag.de/~sapidb/011000358700001197002005E/Addtional_Information.pdf
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Hello Jaya,
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http://help.sap.com/saphelp_nw70ehp2/helpdata/en/45/a8029ecf140039e10000000a11466f/frameset.htm
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