Support getting even worse than before

3 days, and support haven't even acknowledged my SR. Does anyone else feel that its getting even worse than it already was?

"Sorry but the analyst is in the US and won't be available for another 6 hours".
Not good enough, I asked for it to be treated by someone in Europe.
Why not propose that someone in Europe looks at it instead of saying that the analyst isn't available? Plus, she said that she'd look and see if they had enough resources to deal with the SR. Sorry but this bs didn't happen 3 or 4 years ago. I can't say to MY clients that Oracle haven't got the resources to fix a problem.
Good product, bad support.
Matt

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IPhone 3GS with fw 3.1 – battery life gets even worse

I've made the so long attended upgrade to iPhone OS 3.1 and strangely battery life has got even worse than before. The phone is using 10-12% of the battery every hour of standby; usage counter grows by 35-40 minutes for every hour of standby. This happens with a clean install and just email setup (mobileme with push), with restore or partial restore. Turning push off only makes it slightly better.
I was wondring if I were the only one experiencing this...

This is not even funny Jason... Really.
I now have a completely clean phone, installed anew through DFU. Now backups restored. Just setup my mobileme email on it and installed 2 (two) applications. iSip and DevInfo. Having push notifications and push email enabled, I'm loosing power at a rate of *8%/hour while in standby*.
Restoring my backup (which, by the way, is not an "option" but a rather important continuity pre-requisite) lets me have the same horrible battery performance. Turning push notifications and mail push off and booting the phone after that makes battery drain disappear (~1% every 1.5 hours).
Apple declares that using "Push" drains the battery 20% more. Even if this is an approximation, we're not even close to approximately 20% or 30% or even 40% increase. We're talking about battery drain growing 12-fold!
So pray try to help us – poor users – instead of repeating the link we've all seen thousands of times and that, frankly, has very little to do with how our iPhones perform in real life.
Thank you.

Upgraded to ADSL2 now get slower speeds than befor...

Hello
Well last Tuesday my line was upgraded to the 20mb ADSL2 and I was looking forward to some increase in bandwidth (even though before the upgrade my line was pumping 7mb most of the time which I was happy with)
Now for some reason I am getting slower speeds than before I upgraded. Something tells me I should not have bothered with the amount of effort it took to get the upgrade.
I cant understand why my DL is saying 3000+ and before upgrade it was reading 7500+
I have not reset my hub manually all disconnections have been done automatic.
Here are my router stats and I have been reading a few posts and I am hoping someone can shine some light on this for me:
BT Home Hub - DSL Connection
DSL Connection
Link Information
Uptime:
2 days, 0:36:48
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
687 / 3,347
Data Transferred (Sent/Received) [MB/GB]:
177.59 / 3.69
Output Power (Up/Down) [dBm]:
9.5 / 0.0
Line Attenuation (Up/Down) [dB]:
14.5 / 28.0
SN Margin (Up/Down) [dB]:
12.5 / 19.0
Vendor ID (Local/Remote):
TMMB / IFTN
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
2 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
17 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 97
HEC Errors (Up/Down):
0 / 96
Line Profile:
Fast
Software version: 6.2.6.H
Solved!
Go to Solution.

That's good to hear
Enjoy the speed
-+-No longer a forum member-+-

10.5.3: Server Mail gets even worse, kills incoming SMTP

I did an update to 10.5.3 using the stand-alone installer and, after the delay and restarts Apple warned about, I was presented with the Blue Screen Of Death (BSOD). After an hour and confirmation of no hard drive head movement for at least two minutes, I forced a shut down with the power button. Restarted fine and web back on line. Not a confidence-inspiring update. Actually, it's the first time I've seen Server updates do this.
Then there's Mail. It's now even worse than in 10.5.2. It did not work in 10.5.0, or 10.5.1, or 10.5.2. I was so hoping that Apple would finally make this service work. No such luck. 'Upgrading' turned off SMTP incoming, and there's no way to get it on. Every time I click the button and Save, the button simply unchecks itself.
In my 26 years as an exclusively Apple user (bigot, actually), I've NEVER seen Apple release software as insanely, woefully buggy as Leopard Server. I've seen a few iffy Apple software products, but never anything even approaching this. I'm told that Tiger Server is way better, but my licence is for Leopard.
The upgrade notes do not speak of ANY of the bugs I've reported in Mail since 10.5.0, and there's (naturally) no indication the the upgrade may kill Mail, which it does in my case.
Where does one go to get one's money back, and where does one send the invoice for all the time Apple has wasted by non-consensually making me a beta (alpha) tester of the (ahem) 'bullet-proof, enterprise-level' product? Does Apple not understand that our businesses are at stake, because we base our businesses on reliable, enterprise capable software? Given my experiences with Leopard Server, I just don't see how Apple can claim Server is remotely suitable for enterprise use.
Grrrr.

davidh wrote:
If you make manual edits, then it's key to back them up prior to an update.
It turns out that this is not the problem with either of the issues I encountered.
It's also advisable, to test any update in advance using a non-production server/box
prior to installing it on a production server.
Good advice, but in the two problems I identified in master.cf, a backup would not have helped.
One claim is that the 10.5.3 update makes a change to /etc/services - however:
Not from me. 10.5.3 does cause a situation, however, where on needs to adjust that file to remove error messages in the log.
having a brief look at the contents of the Combo updater (which should include all updated items in/of any 10.5.x update thus far), I don't see anything that changes /etc/services.
This file did not change on my box. It was still dated in Sept., 2007, but the entry for port 465 had to be changed from urb to smtps to make the errors go away.
Maybe it's incredibly well-hidden or I've looked right past it many times, but it doesn't show itself.
Given that services did not change, and master.cf works (after a fashion) in 10.5.3, it seems that the change was made elsewhere during the update. There have been hints by some that they know what the problem is, but they have yet to 'share.'
but again, I'm looking at the comb updater right now.
Which is what I used, all 633 MB of it.

Firmware Upgrade WAG54GP2v2 worse than before

My WAG54GP2v2 suddenly played up after being powered up.
It would kind of boot up then lock up with a solid power red light.
I went online help at linksys and they said to reflash the frimware.
I did this using TFTP and I was only able to connect a few seconds after booting the router before it locked up.
It went well and I got the green sign from the tftp software, went and rebooted the router and now its worse than before cant even ping it or anything, now it just has a flashing green power light.

Try to reset your gateway, remember that this will erase the entire configuration of the device. Press and hold the reset button for about 10 secs then powercycle it. If same problem, re-do the firmware update.

USELESS ONLINE HELP FACILITIES For all the amazing productivity aids that APPLE offers the world I have to report that their online support service is worse than useless and has recently been the source of immense time wasting and irritation.

USELESS ONLINE HELP FACILITIES
For all the amazing productivity aids that APPLE offers the world I have to report that their online support service is worse than useless and has recently been the source of immense time wasting and irritation.
Incident 1. Since many months attempts to download new and updated APPs produced a response – Apple ID Disabled. I had no time to consult an APPLE Store due to work in distant lands. When I finally visited yesterday I was told that as my IPAD has been reported as stolen, and APPLE in its wisdom had blocked its usage! I am not sure how they became so misinformed and nobody every advised me while with a few swift moves APPLE could have located me by email address or SKYPE.
Incident 2. Once the above anomaly had been fixed I tried to down load a newspaper and diligently input my address, credit card number and personal data. Repeatedly I was advised that my Credit Card was invalid and my postal code was incorrect! Really!
I was left to guess that having moved from UK to the US I should have advised APPLE! Not being told of this requirement brought about a second visit to APPLE Store in the same day to waste both mine and their time with a routine anomaly. How parochial in the context of a globalized world!
In each case I tried to resolve the issues using online access to a help line and by calling by phone at the numbers on the APPLE Website. In each of four separate occasions I diligently went through the routine and ended up with a message that thanked me for contacting Apple followed by a polite ‘Good Bye’!
In desperation I went to an Apple Store for the second time in a day as it is close to where I live when I am not working. On both occasions I was courteously attended to by Apple Staff.
However, my work is usually far away from the US and it is generally many thousands of miles to the nearest Apple Store therefore online help is viewed as imperative if one is to resolve issues away from home.
Why can Apple not provide a clearly marked EMAIL address and Telephone number at a Help Desk with real people to respond to requests for help? It would cost nothing in relative terms and might restore my high level of anti-APPLE sentiment that these two recent events have provoked.
Peter Hanney
Miami, Fl.

Why can Apple not provide a clearly marked EMAIL address and Telephone number at a Help Desk with real people to respond to requests for help?
If that is your question, the answer is at the bottom right of this web page. It is clearly marked "Contact Us" and is the best way, really the only way, to contact Apple.
If there were a publicly posted email address for concerns such as yours, it would be quickly filled with spam in about three minutes, thereby becoming instantly useless to you and everyone else. Apple would need to change it hourly, if not more often. That is also the reason you ought not to post your name, location, and what appears to be your iPad's serial number on this publicly viewable website.
Apple does not respond here and I can find no other questions for your fellow Apple users to answer.

New Channel Guide is Even Smaller Than Before

We have two TVs connected to Verizon FiOS. One TV is on a DVR and the other is simply on a set-top box. The TV on the set-top box has a channel guide that shows seven channels over 2 1/2 hours in full HD (9x16) format. It has always been superior and doesn't seem to have changed with the Feb. 4 update. The channel guide on the TV with the DVR used to show only six channels over 1/12 hours in old 3x4 format. The Feb. 4 upgrade made it even worse, now it only shows five channels over 1/12 hours in 3x4 format. All we want is for the channel guide at the DVR to be as good as the one with the set-top box. I tried and tried to change settings on the TV and DVR but cannot fix it. I phoned Verizon technical support and was told that our Motorola DVR simply cannot accommodate the guide that our Motorola set-top box does. He added that the service in our area cannot change to Cisco or other DVRs that might support better guides. We should not pay the premium for a DVR when it has a poorer channel guide than a set-top box. It is hard to understand why Motorola would produce a better set-top box than DVR, if the set-top box and DVR are really the culprits.
We like to view at least six channels at a time so we can see all the broadcast channels in our area at a time; we like to view more than 1 1/2 hours at a time so we can see later times without shifting so much; and we prefer to have a full 9x16 HD guide when we are paying for HD service.
We were told that our Motorola DVR cannot support a channel guide that shows seven channels over 2 1/2 hours in full HD format, like our Motorola set-top box does. Is this correct? What can we do about it?
Do other regions have better guides with their DVRs? Why?
If you can provide us with an effective solution, we would be appreciative. If not, then please submit this as a complaint to your closed-loop corrective and preventive action system and notify us accordingly by email.
Thanks, Tom {edited for privacy}

So I just checked my STBs.
I have a 7100P2 HD STB and a 7232 HD DVR.
Both show 7X2.5 hours.
What model DVR do you have.
The 6416 does not support a HD guide and will show less channels that a 72XX series DVR.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

HP8500 is unreliable! Tech Support is even worse!

UNRELIABLE! I've spent months trouble shooting error messages and trying to resolve printer problems. This model is just a bad design AND the replacement printer was even worse. I'm trying to get a SECOND replacement printer and Tech Support is just a waste of time with nothing but false promises!
Cut your losses--return the printer if you can. Don't buy any more ink or waste your valuable time trouble shooting problems. Even when the printer works, it doesn't work well or as advertised. These problems never go away they just waste your time and make you crazy.
The most horrible experience I've had with any hardware and any printer! WASTE OF TIME and MONEY! I'm constantly replacing cartridges, cleaning the print head, checking for updates for the driver, updating the firmware, and searching the HP web site for resolutions. And Tech Support is just a total waste of time!
Whenever I click on PRINT, I pray the job starts and finishes. And if it does start, then I sit by the printer babysitting the paper feed and hoping my paper doesn't get stuck, mangled or smudged.
Examples:
"Paper tray is empty" - there's paper in the tray so you have to constantly stop and reload the tray (15 times for a 15 page print job) OR you manually feed paper and the printer mangles your expensive paper.
"Missing or damaged ink cartridge" - all new ink cartridges are installed. The HP website doesn't even list this error. "Missing or damaged print head", so you clean the print head and the problem is still not resolved.
"Cartridge is empty" -- but you just installed a new cartridge (and spent $100 on new cartridges)
Automatic duplex printing doesn't print the back page correctly--the page doesn't print as previewed. The margins are off.
Scanning documents to the computer just stops working (wireless laptop or hard-wired desktop). Error message says to review the documentation. You end up scanning to a USB flash drive and then uploading your images to the hard drive.
And a lot of other bogus error messages....
And in between the error messages, the printer is re-aligning and checking status and telling you to wait while it creaks and chugs and sounds like it's going to fall apart, while you wait and pray it will print your job.
Don't try to print for a deadline, the printer will surely fail. It's faster to route or take your print job to Kinkos!

8500 Officejet Pro AiO Wireless. Still under warranty, in the last week and a half I have spent over 9 hours with 7 different people in tech support. I contacted them initially because when you scanned a document to file it was huge, its output size was gigantic, and the resize output option tab was always gray and never available. Every single person I talked to continuously thanked me for my patience and had me do the same exact thing - diagnostics, remove everything HP from my computer, reinstall everything.
Problem was, from the very first uninstall and reinstall, they created a different problem. All of my scan to destinations disappeared. You would go to scan, scan to and in the destinations file NOTHING. So we uninstalled and reinstalled 7 times, with everyone I spoke with extremely difficult to understand, and having to repeat myself constantly. It was very clear they all sat in a class somewhere and were taught the same basic crap information with no real knowledge of how anything works. And constantly thanking me for my patience and repeating the same bs out of each and every mouth.
I gave one of the tech's, and I use that term loosely, remote access to my computer. He spent 2 1/2 hours uninstalling and reinstalling with complete access to my computer. Same result. He gave me a ticket # and said I would get a call back from the "next level of support". No call-back. I call them. Give them the ticket number. They tell me that request has been closed. I said I have not been given a solution. He said the tech I spoke with for 2 1/2 hours and gave full access to my system noted that I had called with a question, and that was all he said in his notes. He didn't say he had full access to my system, or that he and uninstalled and reinstalled everything HP, or that he had promised me a person with further knowledge would call me with the solution. Now I am wondering if this person is going to commit identity theft against me because he had access to my system, and nowhere in the HP mess does it state that he accessed my system. Total lack of accountability on HP's part and obviously not monitored by anyone. They put me at great personal risk by allowing this very dangerous practice.
Today's latest person told me he was going to send me a new printer and that a supervisor would call me back to confirm this. That was 10 hours ago. Still can't scan, still have the problem HP created on my machine, still have no solution.
Myy initial problem is well documented on the internet by hundreds of other users of this same machine, and none of the sites nor HP has a solution, nor does HP seem in any danger of caring to find a solution. Stay tuned

3.x query performance on upgraded BI 7.0 - worse than before upgrade?

Dear Sirs,
upgraded a BI system this weekend from 3.x to 7.0. Purely technical upgrade so no upgrade to 7.0 queries yet.
What we have seen is that queries with "loose"/lagre selection ? (e.g all plant .. all months) etc have worse performance than before upgrade.
One example: a query went from 26second to 60 seconds to run.
Small selection (e.g one specific plant and date) is same run time.
Has anyone had similar experience?
Is BI 7.0 optimized for 7.0 queries, or are there any performance parameteres I could look at.
Best regards,
Jørgen

Check this thread:
Performance problems on NW04S/BI 7.0 after the upgrade
Additional:
[Improving Query Performance by Effective and Efficient Maintenance of Aggregates|https://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/906de68a-0a28-2c10-398b-ef0e11ef2022]
BI Performance Improvements in 7.0
BI Performance Improvements in 7.0
Hope this helps.
Regards
Andreas

OS X 10.7.3 WiFi - worse than before?

Ever since first buying this iMac (2011, i5, 69701GB, 8GB, 1TB) it did not find my wireless network when waking from sleep. Sometimes I had to turn the WiFi off and on to get it to work.
Subsequent updates and upgrading to Lion helped - a bit. Now I only have to refresh the list of available networks and my connection resumes automatically. A pain but I can live with it.
The latest update which claims to fix WiFi has actually made it worse though! Now my WiFi show zero signal when resuming from sleep and does not reconnect to my home wireless network. I have to manually select it and then it reconnects.
Any ideas?

To answer my own question it seems a workaround is to wake the iMac up using the power button rather than the keyboard. The WiFi reconnects this way.

Aperture book quality - worse than before?

Hello everyone,
My photo studio has been using Aperture for 8 months now and we are very happy with it. We love the organization, web output, etc. We also LOVE the book design layouts, but the quality of the book printing has been degrading over that past few months.
The first books we printed with Apple (around Nov/Dec 2006) were great, then about 3 months ago, we noticed the labels on the hardcover books went down in qulaity (almost like they were just using a color laser printer), and today we received five books in the mail and the quality is terrible. Also, two of the books have the "Made on a Mac" page in the back (like iPhoto).
It seemed to me (since I have had books printed by both Aperture & iPhoto) that the older Aperture books were of higher quality than the iPhoto books. Now, it seems as though they are one-in-the-same and our studio cannot have this lower quality book - it is not up to our standards.
I would gladly use another manufacturer, but every other design software out there for each respective company is terrible and takes three times as long for us to design a single book. I LOVE the integration of the books in Aperture and it makes our timeline two weeks shorter with our clients and that is what sets us apart from other studios in this town.
Has anyone else had these problems or noticed the change/degridation in the quality of the books?
Thanks!

C'mon Apple,
There is no way you don't know that the quality of your "sticker" covers is horrible. Maybe when you first launched your book service, but it has now been years. I just received three books, and all three have tacky, peeling front stickers.
Please give us an alternative, even if it costs more, that allows us to show our work with pride. After spending thousands and thousands on computers, software, cameras, lenses, etc., the cover of the books drags that first impression into the ground.
Thanks!

New itunes & Firmware - Outlook calendar sync is now worse than before!

I have tried everything in the latest help file. Uninstalled and reinstalled new itunes and firmware. Reset sync history. Turned off all other add-ins except Apple, etc., etc.
At least before, a Cal sync would at least get the holidays from Outlook 2007. Now the iPhone calendar is COMPLETELY blank.
What is going on with this. Does anyone have their calendar synching? Is this a problem for all users on XP or just some?
I cannot believe Apple would let this go soooo long without a proper fix.
DD

Hey PTBoater,
Well, I finally got the Calendar in Outlook 2007 to sync properly!
I have Win XP with Office 2007.
It seems there must have been something corrupt within the Calendar, in the .pst file. Not sure what but the more I thought about that .pst file, I have been using it for many years and continually moving it to my next system or software version.
Despite the fact that I deleted just about all of the entries in the Calendar and just kept the ones from the last month. Still did not work.
Plan A
Go into Outlook and print out your calendar, as far as necessary. Unfortunately, you will have to rebuild your calendar manually. The calendar printout will assist in recalling the date, time and purpose, etc. When I did mine, I simply worried about upcoming appointments and therefore, it was not a big issue. I later added holidays in Outlook, using the holiday add function and that worked fine and sync’d ok.
Go to your .pst file. If it is in its default location it will be C:\Documents and Settings\User Name\Local Settings\Application Data\Microsoft\Outlook.
I copied the original .pst file and made a duplicate copy and left them in their original directory. Then I renamed both files, to oldoutlook.ddd and oldoutlook1.ddd so Outlook could not find them any longer.
I then opened Outlook 2007 and of course it gave me an error about not being able to find the .pst file and it suggested a new .pst file, etc. I accepted the new file.
Then, I went back to the original .pst file and renamed it back to what it was normally, I believe was outlook.pst
I then opened Outlook (which opened the new file, not any of the old files) and used the File>Import, to selectively import all of the items, except the calendar.
Unfortunately, this made the process a little long but I was able to finish it in about 30 minutes.
How-To
In Outlook 2007, Choose File>Import & Export. Choose "Import from another program or file." Click Next. When you get to the “Import a File” dialog box, choose “Personal Folder Files (.pst)”. Click Next.
Then Browse to the location of your .pst file. If it is in its default location it will be C:\Documents and Settings\User Name\Local Settings\Application Data\Microsoft\Outlook.
Once you get to the Outlook structure, you will notice many folders, as part of your .pst file. DO NOT choose the first listing, which will import everything within your .pst file. Rather, go down the list and selectively import one item at a time, being careful to NOT import the Calendar.
Once you have completed this, you can begin re-building your calendar. A lengthy work-around but it is nice the sync is finally working.
Hope this helps!
DD

I am still having problems with my music videos freezing (all purchased from iTunes) since the update. Have restarted, rebooted etc. and it is worse than before. Help! Spent a lot of money on these and they won't play properly.

I am still having problems with my music videos freezing (all purchased on iTunes) since the update. The first day of the update, no problems...played 6 hours of music videos and no freezing. Today...every single video froze!!! So frustrating! I rebooted, restarted, powered down and no help. I would appreciate any suggestions. Thanks.

I don't know how to do this without using a mouse point.
This may help, http://www.computerhope.com/issues/ch000542.htm
As for question #2, you call tell how iTunes is sorting songs by the up or down arrow next to a header name.
Even the original order that the songs were entered or date added or last played can be sorted.
Much easier with a mouse or touch pad.

ICloud. Even worse than MobileMe.

Picked up a new iPhone 4S and moved my MobileMe account to iCloud. Push email notifications no longer work. All attempts to configure my desktop email client to connect over IMAP fail with username/password error messages. Trying to view iCloud in a browser the site just sits there, perpetually loading with the same old familiar spinner.
Apple, I thought iCloud was supposed to *fix* the problems with MobileMe, not add to them.

"Sorry but the analyst is in the US and won't be available for another 6 hours".
Not good enough, I asked for it to be treated by someone in Europe.
Why not propose that someone in Europe looks at it instead of saying that the analyst isn't available? Plus, she said that she'd look and see if they had enough resources to deal with the SR. Sorry but this bs didn't happen 3 or 4 years ago. I can't say to MY clients that Oracle haven't got the resources to fix a problem.
Good product, bad support.
Matt

MOVED: New card returned from RMA process, even worse than the first

This topic has been moved to MSI Video Cards.
https://forum-en.msi.com/index.php?topic=160823.0

that looks like neerly every faulty GTX 570 ive ever seen, looks like you have got a faulty unit all together! its not limited to MSI its with all 570 units.
seems like Nvidia have made some very defective gpu's in the gtx 570 series of graphics cards that fail very easily! i would rma the card again as that looks so bad!
i know you PSU is perfectly good as its a TX750m and that has more then enougth!
you have been very unlucky with the graphics card. if the next rma comes back as just as bad i would get another gpu thats not a GTX 570

Support getting even worse than before

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