Suspension of phone

My daughter is in School out of the USA and is home 2x a year for about a month at a time. is there a way we can keep her phone # active without paying monthly on our contract plan? she currently has a global phone that she is able to use in the UK on a UK plan. While she is in the UK, she switches her phone plan here to an old not so smart phone while she is gone then reactivates her smart phone when she comes home. is this the right way to do this?

You can suspend the line without billing for up to 180 days a year. But it will re-activate after 90 days. So you'd need to suspend it again if you want to continue past 90 days. Also you need to specify suspend WITHOUT billing. That might help. She can also do what she has been doing and possibly combine both methods.

Similar Messages

What are dreys if suspension of phone service?

If I suspended my sons line, does that just make it so he can't make calls? Does it still allow text? In wifi? What are complete details of suspended phone
Thank you

He has wifi access on the phone only. Which means using a text app, he could still message people.
He can't call, use text or mobile data.
You might want to take the phone away if the point is to cut off communication privileges.
FYI you can also just turn off data services to the phone. He would be able to call or text, but no mobile data. This was my first step when my kid went over his mobile data allotment.

Suspension - keep phone number?

I have suspended my service twice in the past 12 months. Therefore I am unable to continue suspending my account. However, I plan to use my phone again next spring. If I cancel my account & sign up again in May, is it possible to keep my same phone number?

See [Resolved!] Verizon Wireless -> Google Voice Number Porting

Problem in my phone suspension and billing

Dear Verizon Wireless,
Hi, I've been a loyal customer for Verizon, but I recently figured the website or the customer service are very hard to reach.
Since I had a problem with my billing, I was trying to contact Verizon Wireless via live chat to look for customer help but every time I visit the website, the live chat is not available even in its operation time.
So I looked for Verizon's customer service email to address my issue, but I couldn't find it through the website.
The website kept saying the web page is not currently available and asked me to try later, which never worked.
So here I am trying to post my problem in the discussion forum.
If it causes any problems, I am willing to put this post down but I really need to get in touch with the customer service.
My problem is that I have set my phone (iPhone 4s) on suspension.
The billing was supposed to stop but I've been getting bills constantly.
As the notice mentioned that I won't be charged for any fees for suspending my phone, I didn't care to regularly check my account, since I am outside of the States.
I have never used my phone or Verizon service (no roaming at all), but currently I am billed with more than $300 which I am not willing to pay for service that I never used.
Please take care of my situation.
If you need my information, please leave a note on this post, or email (removed)
Thank you.
Private info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator
Message was edited by: Admin Moderator

Hi Mc7jin,
We want reaching us to be easy! I apologize that this did not occur. We offer customer service via Live Chat, Twitter, Facebook, and Phone http://vz.to/19bXyZu. We can help here as well. If your phone line is on a voluntary suspend, you have the option to suspend services with or with our billing. Suspending services with billing means the contract will not be extended by the time frame the phone was suspended. If you suspend without billing the line contract will be extended by the time frame of the suspension to keep your 24 month agreement http://vz.to/SWW4kE . Did you suspend the line via MyVerizon or customer service?
Did you want to change the suspension to without billing and extend the contract?
Thanks,
PamelaF_VZW
Tweet us @vzwsupport

I was hotlined for no reason, it's been over 3 months, over 10 phone calls, and my account still has a "hotlined" indicator on it

This feedback includes more of my overall history, however I felt the need to share this recent experience of being hotlined, when it wasn't even my fault, the company admitted it, said they would take the "hotlined" indicator off of my account, and have failed to do so after several escalations:
I am sure my experience lately is nothing unlike anyone else’s experience. For the most part my experience with Verizon has been a bit of a roller coaster to say the least. When I first started my service almost five years ago, I ended up losing a phone number I’d had for about five years due to a technical mistake they made during the contract process and having to witch phones about four times. From there, I had billing trouble every month for the next 18 months. I had to call in for some kind of adjustment just about every month until I was due for an upgrade in December 2011. I upgraded to the Motorola Droid Razor, a choice I have regretted ever since.
So for the next 18 months I had well over 24 replacement phones for the Razor, until about August of 2013. I was offered by Verizon (via Motorola) to “upgrade” to the Razor M. It was a newer phone, only a bit smaller than the original Razor. I didn’t know it had 50% less internal memory than the original Razor, so I asked Verizon to send me the Razor in place of the Razor M, so that I could at least used the phone as I had intended. Not even a few days after I got the replacement Razor, it fell off my bed (less than 3 feet off the ground) and the screen shattered. Since I had not yet sent back the Razor M, I just re-activated it and called Verizon to let them know.
Okay, now let’s back track to October 2013. I had to replace another phone on my plan, a Motorola Droid Bionic, and we had ordered a new S.D. card for it. We got the replacement phone and S.D. card, I found out that the S.D. card was a kit that came with a card reader to plug into my computer, however it was also about $55. I sent the S.D. card back and the broken Bionic, and of course tracked both boxes. Verizon received both boxes within a few days, but only inventoried the phone. It took them almost 5 weeks to inventory the S.D. card. I had them charge the S.D. card to my bill, but since I had sent it back, I paid the bill less that amount, about $55.
So I had communicated with the financial services department about waiting for the $55 credit, in the event there was some kind of an issue. Even though I had talked to them right before the lines were all suspended, it was still suspended, and no one could explain why. I have called in since November 11, 2013 and I have talked to several people:
November 29, 2013 – Joanne
December 3rd 2013 – Ashley
December 4th 2013 – Melanie
December 6th 2013 – Maria
January 24th 2014 – Michael
February 7th 2014 – Elizabeth
February 8th 2014 – Amanda
Since then I have talked to another few more people, all of whom have submitted an escalation to a manager to approve the suspension to be removed from my account. We have all heard the term “hotlined”, which is like a big ugly mark on a customer’s credit and it takes 6 months of on time payments to get it removed. However in my case, it wasn’t even my fault, the company admitted that they messed up and interrupted my service and although they promised over 7 times to get the account fixed, they have still not done it. I still paid the November and December 2013 bill, and the January and February 2014 bill in good faith. Although I have had a number of bills roll over from one month to the next during my 5 year term with Verizon, I have never been in a position where the lines were interrupted due to an error of my own.My service does work, and was turned on right away when I called on November 11th to find out why it wasn't working, that is how I found out about the hotline, talked to a manager and they said that due to it being Verizon's mistake, the hotline indicator should be removed by December 1st, it was not and still is not.
I have never asked for the company to reverse the mark on my account until now. How is it that Verizon and other companies like them can hold the threat of an early termination fee over the customer’s head, so that if the customer makes a mistake they are in fear of doing it again for fear of being interrupted or disconnected? However the phone companies aren’t held to a similar standard? If the wireless phone companies (whether holding a contract with a customer or not) are not held to a level of responsibility when they make a mistake, then why should the customer?
So it has been over 3 months since my account was hotlined and the mistake was made. I have continued to make my payment and even kept my service with them, despite the fact that my contract is over. Because of the hotline I cannot use the edge program to get a new phone and I cannot bill anything to my account until the hotline is removed. As I understand all it takes is a manager to sign off on some document and the hotline indicator is removed. If that is the case, why has it taken over 3 months, and over 8 phone calls and nothing has happened? I just talked to a representative this last weekend in the loyalty department and I have given the company an ultimatum – either get the mark off by the next bill, coming out March 2nd 2014, or I am done with the service.
I would rather have to purchase a phone outright from another company, and get on a prepaid plan than to bend to accepting the responsibility of the hotline on my service when it wasn’t my fault. I also cannot stand having to switch companies, but in a case like this, I would be a hypocrite if I didn’t.

Well the term "hotlined" I have never heard before. In any case many states (like NY) just passed regulatory powers to the State Public Service Commission of which it may be called something different in your state. You could file a complaint with them. Or file a complaint with your state attorney generals office, they also take on wireless providers.
The problem here is the staff you speak to are poorly trained, in days gone by it took one call to them and they pulled up your account and see the error and had the authority to remove any errors. They did not remove legitimate account actions, but used their heads instead of putting a customer off or worse lying to the customer.
Its a shame you have to go through what you going through.
Good Luck

What does it take to cancel a phone line on a mobile plan?

I'm curious about what would happen if I cancelled a phone service on my mobile account. What would it cost me? I have the line on suspension right now. I would like the details on completely canceling the line. Thank you. =)

Actually that depends on How long that phone has been under it's contract. You may incur an ETF=Early Termination Fee. If the line in question only has a month or 2 to go on it's contract I say wait it out then disconnect it. If they the person who has the line are willing to do so ask them if they would be willing to assume AOL=Assumption of Liability of thier line. Have their own plan and pay their own bill. If they are willing to port to another carrier and keep their number (still the same as AOL but with another company) you can set up a day to have the number taken down which would be the day the number is ported out.

Overbilled for a year and a half with no satisfaction, now charged new phones to charge account with the promise to switch it over immediately.

We started out as having a single plan and later changed to shared family. When we did this we ordered phones for each person; the single plan user and 3 more. When I received the phones, I couldn't get the phones set up. I called customer service and a nice guy spent over 2 hours getting everything worked out. However, they gave us 4 new phone numbers when I had told them I only needed three, the other would remain the same. So, this "nice guy" said he would change the extra phone number to a test device and I wouldn't be charged. Unfortunately I don't do the bills and only recently realized that I have been charged since day 1. That would be 20 months at 9.95! I have several times and was basically told two things, depending on the person. One person said that I needed to talk to such and such a person at a certain phone number. I got nowhere. The last time I called I received a very snide, sarcastic guy who actually laughed at me on the phone because I couldn't get anything done about the situation. He then just kept reading his script. I will be contacting the appropriate people on this fraudulent situation. I will not take this criminal bahavior anymore. On the bright side, the longer it takes them to refund my money, the better my compensation.
Now my latest ordeal with Verizon. I just ordered 4 new phones, crazy, I know! It took my two entire days trying to get these phones ordered. Finally, another nice guy helped me and after many attempts, he made the suggestion of trying a different card. I told him that my other card didn't have enough credit available for all the phones. So, he suggested we try ordering two and see if the problem was with my initial card. He told me that the card doesn't go through immediately and he could change it back to the first card right away. I asked him just before finishing the chat if I needed to take care of anything to change the charge and he said, "I told you I would take care of that". Guess what, the charge was never changed . I've made one call so far and have not gotten anywhere. Perhaps I'll just add it onto my first case and charge them for all of it at once.

<< Comment removed >> Yes, I educated myself on the cost of changing providers before I made the switch. Verizon bills all my bills one month in advance, not only on the first bill, and I was expecting the pro-rating, and agree that is not being overbilled. I know that applies to new lines as well, and am aware of the $35 data activation fee that is charged, again not overbilling. Your assumptions about my situation are incorrect. My overbilling was as follows:
1) VZ billed me for a suspension of service on a line when I exchanged a tablet I purchased from a VZ store. They even agreed that this was overbilling and refunded the charges (~$17).
2) VZ then set up a new line without my agreement for the new tablet instead of connecting it to the existing line. I was charged an additional activation fee ($35) for the second line. The tablet should have been connected to the existing line, which was unused, and for which I had already paid the $35 activation fee, this is duplicate (over) billing.
3) I contacted VZ before traveling to CAN and asked the agent to place me on a plan (prior to my trip) that would cover my phone and data usage. We agreed on the US/CAN coverage and the Global Data plan. The switch was not made correctly and I ended up only on the Global Data plan. I received a text message upon arriving in CAN, notifying me of additional charges that might apply to calls since I was out of my coverage area. I called VZ immediately and was again told that my plan was active, that the message was a mistake and that I should ignore it. The bill for that period had just under $250 of usage charges related exclusively to calls in CAN instead of the $19.95 increase to my monthly plan. Again, this is incorrect (over) billing.
4) As soon as I saw the bill referenced in #3, I called VZ and began working with (very nice) individuals in customer service. On three separate calls I was told that they could see the reference to changing my plan (in the notes) and would provide a refund within 48 hours. This never happened. On the third call I spoke with a supervisor who directed me to partially pay my bill based on a calculation of the refund he was submitting (again, to go through in 48 hours). I had the supervisor send me an email so I had evidence of his direction. After partially paying the bill, I was charged a late fee for not paying my bill in full ($5), received a message that my services might be terminated, and my next bill included ~$35 in usage fees for calls to CAN instead of $19.95 for the updated plan.
I called customer service yesterday, was again told that the refund was imminent, placed on hold so the individual could further review my bill, and after about 15 minutes the phone was picked up by a different person who had no background on my situation, which has happened on several of my calls to customer service. It was at that point that I told them I was done, leaving VZ, and was transferred to the Customer Retention specialist. After an hour and a half on the phone, I received a partial refund (just over $200), but am still owed about $70 before tax and other adjustments.
I can't imagine that any one could defend this as (1) proper billing, (2) decent customer service. I am totally happy paying my bills in full, paying the associated charges, etc., but I do not want to have to spend 4-6 hours per billing cycle on the phone with customer service trying to get my bills corrected. I also know it will probably cost me $1,500-2,000 to switch back to AT&T, plus the inconvenience. I am willing to make the switch if any further issues come up, as I simply can't spend time dealing with this every month.
Message was edited by: Verizon Moderator

Can a current Verison customer get into trouble for claiming false information regarding lost or stolen phones and their account, just to have them suspended?

I know of a family member that has filed (called) a false claim of 5 phones on their account being lost or stolen just to have them suspended, is there anything that can be reported or someone that can be notified to report this issue and/or can they get into trouble for filing or claiming false information?

Why claim lost or stolen? Why not just suspend the lines? In any case, the lines can be suspended, with or without payment, even without reporting them lost or stolen. The only point to reporting them that way is to prevent them from being used on another account.
If they were to try and replace them via insurance, there would be a deductible to pay. They may need to show proof if reported as stolen (police report).
I guess I'm puzzled as to the motive behind reporting them to be lost or stolen rather than a simple suspension.

Stop paying for service, reserve/keep phone number?

Can I stop using and paying for one phone's service, yet reserve/keep the same phone number for when I want service again?

Good morning wejones and thank you azsaluki for your feedback.
wejones, this is a very good question! I'm happy to help clarify this for you. You have the option to suspend your line for up to 90 days as Vacation Suspend. Each time you suspend there is a $15.00 fee, and you're allowed to suspend up to 2 times back-to-back, which is 180 days. If you suspend with billing, you will still be charged the monthly access fee for that line while suspended, and the contract end date will not change. If you suspend without billing, you will not be charged the access fee; however, your contract will be extended for the time the line was suspended. The line will be reinstated automatically after 90 days with either suspension option. After the 90 days, you will need to contact us, (Customer Service), if you want to continue to have the service suspended. If you disconnect the line altogether, you will not be able to get that mobile number back.
I trust this information is helpful.
Thank you,
VanessaS
Follow us on Twitter at www.twitter.com/vzwsupport

Sending photos from my I-phone 3g to my Macbook pro

Does anyone know a way to send photos from my I-phone 3g to my Macbook pro? My phone is on temporary suspension since I am out of the country. Thanks

If you want to send them over WiFi, take a look at my PhotoToMac iPhone app. Fits your needs perfectly.
Demo video

Disabled during suspension. Can anyone help me out????!!!!!!

The situation goes like this.
I got my phone on August 2008 with a 2-year contract.
On May 2009, I asked a store manager around my neighborhood for a 2-year suspension due to my military duty and he suspended my account.
Now, I've almost completed my duty and am getting ready to get back to the States.
And I tried to log on to verizon wireless recently, but I found out that my account has been disabled!!!!
So I sent an email to figure out what happened, and what a customer service employee told me was that my number has been reassigned to some other guy and cannot locate my account!
When I made my contract, I paid $400 deposit since I have no SSN. And I guess I'm just about to lose it.
Does anyone have any idea about how to solve this problem????quite desperate......

Have them pull up your old account using your name and the address that you were at when you set it up (or, if you have it, the account number). They will be able to see exactly what happened on the other account and why it got canceled.

Can I get a phone removed from my plan and the remaining contract put on my contract-less phone?

I have 3 phones currently on my verizon plan, one for myself and one for each of two friends. We all paid together to keep costs low, but one just disappeared from the grid and now I have 3 phones, two of which I have to pay for, and I never got the third phone from him. I've just been keeping it in suspension for about a year now, and my contract finally ended. Is it possible to have that part of the plan removed, and have my personal phone take on the remainder of the contract time, thus removing my having to cover for his phone this whole time. I want to keep my own personal number and not have to take his old one.

Stephan.Meno, we want to help you keep costs low. When upgrading to a new device with promotional pricing, you are commiting to a two year agreement for that line. As a result, you're unable to transfer the remainder of that contract to another line as each line as it's own contract end date. However, perhaps a calling plan change will help lower your bill. Have you seen our new Share Everything plans? http://bit.ly/xdDajD
Do you know of anyone that would be willing to transfer that line into their name? http://vz.to/187wQRK
LasinaH_VZW
Follow us on Twitter @VZWSupport

I'm now outside the country (since January 1). I try to register, and it says it will text me the pin. This doesn't happen. I need to check my service suspension request. I spoke with a rep before leaving. She told me to suspend the services on the day I

I'm now outside the country (since January 1). I try to register, and it
says it will text me the pin. This doesn't happen. I need to check my
service suspension request. I spoke with a rep before leaving. She told me
to suspend the services on the day I left the country, but there was no rep
to help me with that when I called on January 1. I tried to do it with the
mechanized options. I think it told me only three months was granted, but I
want to suspend for six months (until June 29). CAN YOU PLEASE TELL ME HOW
TO PROCEED SINCE I CAN'T ACCESS MY VERIZON ACCOUNT. I'm in Morocco.

well, you know how it is - glitches that usually resolve with a hard reset etc
then a restore. then a factory restore....then ..... nothing fixes so I try the next step with apple online - fill out my serial number and find it is a couple of weeks out of date - and then with the holidays who has time to get to the apple store? this is my second 4s handset as it is - first one the glass cracked from L to R without any impact/damage etc - they changed it out automatically because it's a 'known fault' apparently - so technically, this handset is only 6 months old - but warranty is from original purchase date -
never imagined it would turn out to be a warranty issue with the phone - and hey maybe when I get a chance to go to the apple store they'll be sympathetic, but I won't be able to get there till at least Jan 4th as it is. On the other hand, another iOS update might resolve the issue - but how long till that release? at the moment I'm having to use my old 3gs for wifi and 4s for phone!!!

Why was I charged a Cellular Service - Suspension fee of $15 for upgrading?

Long story short, I've been with Verizon Wireless for over 10 years. Sure there's hiccups here and there, but this is kind of ridiculous. I upgraded from a Galaxy S3 --> S5 a few weeks and had a few problems while upgrading. Received a new sim card (bought the phone off Amazon) and it had some trouble activating. Called customer service, who were able to get it upgraded, and it seems that I was charged a Cell Service Suspension of $15 dollars for absolutely no reason. I'm aware of the upgrade fee and took that into account. Is there any way to get this dropped?
If a verizon rep stops by, this is regarding the xxx-7048 line.

Hi bmat8,
I'd appreciate you being with us for over ten years! I'd like to help you with your concern over the suspension fee. How many other people are on your account as account managers that might've requested a service suspension? Normally if a suspension fee is charged, this is done over the phone with the fee disclosed. Please give me details.
EdW_VZW
Follow us on twitter @VZWSupport

5 devices on account. upgrade for 1 is july 2013. want to drop data and phone,

i have 2 wireless internet modems and access and 3 phones all on 1 account. I suspended deadbeats internet and phone in Feb.2013. I want to drop it. how?

If up for an UPGRADE in July, then you still have 9 months left on the contract. It is 9 months because of the suspension. The two months that have been part of the suspension are still there. So if the phone was reactivated today, the upgrade date would be September now with a contract end date of Jan 2014

Suspension of phone

Similar Messages

Maybe you are looking for