Switch from trial to paid account

Dear all,
I run an IT company in Italy and need to edit images with Adobe Illustrator for a client of mine. So I asked a collaborator of mine to activate a trial account for Illustrator CC 17 and he started the work. At the end of the 30 days, we decided that it was worth using Illustrator and decided to buy a single app Creative Cloud account.
I created an account with my email and subscripted a 1 month plan for Illustrator, giving my credit card.
After that, I gave the account data to the guy in the company which has to do the actual job with Illustrator on his PC.
The problem is that even after uninstalling his trial and downloading from the CC website, with my account, the installed Illustrator program tells him that he has 0 days left for the trial.
I have two hypotheses:
1- since my credit card will not be billed until 30 days from the subscription, maybe it still is a trial version, and it is already expired on his PC?
2- or, maybe, even if he logs with the "paid" account on CC, his illustrator is somehow bound to his former personal account, in which the trial has expired
Either way, I have no idea on how to solve the problem. Any suggestions would be useful.
Thank you for reading. Best Regards,
Martin Bechtle

I am having a similar issue.
I had the trial version of Creative Cloud, but since updating to the paid version, when I try and open Photoshop CC it asks for a serial number. I have been searching the internet all afteroon but am yet to find a solution. Can anybody help?

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