Switched computers due to a crash. I authorised the new one. It won't let me play songs in my library that were purchased from I-tunes
Switched computers due to a crash. I authorised the new one. It won't let me play songs in my library that were purchased from I-tunes. Please help.
All content that you download from iTunes is tied to the account that downloaded it, and it can't be transferred to or merged with another account - so you will need to authorise that old account on that computer if you want to use its content.
If you still have access to the email accoun then you can try getting the password reset via this page : http://appleid.apple.com, then 'reset your password
If you don't have access to the email account then you could try contacting iTunes support and see if they can help you get access to the account : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
Similar Messages
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Hey there,
I got a new computer a while back and finally got around to trying to set it all up on the new computer, so I deauthorised the old, authorised the new but my iPhone won't sync properly. It allows me to backup and update the phone but no media functionality? Can anyone help?Might be help here for you > About iTunes Store authorization and deauthorization
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Outlook now makes me sign out and sign back in to each of my email accounts. When I try to sign back in, it defaults to the main account and won't let me type in the other email addresses. This only happens in Firefox, both Google and IE leave the email address blank and let me type in the one I want to access. I'd rather use Firefox, but it doesn't let me type in a different email address. Can I fix this?
This can be caused by corrupted cookies or cookies that are blocked (check the permissions on the about:permissions page).
*https://support.mozilla.org/kb/fix-login-issues-on-websites-require-passwords
Clear the cache and the cookies from websites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
If clearing cookies doesn't work then it is possible that the <i>cookies.sqlite</i> file that stores the cookies is corrupted.
Rename (or delete) <b>cookies.sqlite</b> (cookies.sqlite.old) and delete other present cookie files like <b>cookies.sqlite-journal</b> in the Firefox profile folder in case the file cookies.sqlite got corrupted.
*http://kb.mozillazine.org/Cookies
*https://support.mozilla.org/kb/Deleting+cookies -
Deauthorise just one computer for iTunes not all of them
You need to go to that computer, either physically or through Virtual Network Computing, before you can individually deauthorize it.
(111153) -
When I switched computers my songs now cut off and don't play out. How can I get my songs back to play fully that I purchased from ITunes over the past years?
Other people have been having similar problems with songs over the last few days, I assume that there has been a problem with Apple's servers.
Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting those tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link. -
Recently I have switched out computers and had copied/ transferred my I ITunes library to the new computer and encountered problem. Many of the songs in the library were purchased from my old email address of that I no longer use nor did I remember the old password in order to authorize playing from the new computer. Request advice/assistance to where I am able to play songs acquired through lost password?
This is a user to user tech support forum. Posting questions and getting responses here is the extent of the support.
If you want phone support, call Apple and pay for it.
Posting your phone number of a public forum is not smart, I have asked the moderators to remove it. -
I have swopped computers, authorised my new one and can see old purchases on history but i cannot view them in the library.
Anyone have any ideas or information to help with this? Any help and consideration is MUCH appreciated.
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I've recently lost lots of data and purchases due to Iphone 4 crashing... Surely there is a way to recover "lost" music, apps, and audiobooks which I PURCHASED from ITunes in the last 1.5 months...? Greatly appreciate any suggestions or direction in this matter!
Note: Previously purchased music is only available through iTunes in the Cloud in Australia, Canada, Cypress, France, Ireland, Luxembourg, Malta, Mexico, New Zealand, Spain, the United Kingdom, and the United States."
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
My original hard drive was replaced due tom multiple errors. Before it crashed completely, I installed a new hard drive and slaved the old one to allow me to access the data and transfer it to the new one. I did not backup the bookmarks. How can I pull the old bookmarks from the old drive to the new installation drive???
Since you said you were able to transfer the data from your old drive to the new one, you probably still have the old Firefox Profile. Please read this article to see if it helps:
http://support.mozilla.com/en-US/kb/Profiles -
when i try to sync my iphone 5 with my new computer a message comes up warning me it will erase all my stuff on the phone and replace it with whats on the computer telling me i am synced with another itunes library ? i have authorised this computer and de authorised the old one !
how can i sync my phone without erasing it ?See Recover your iTunes library from your iPod or iOS device.
tt2 -
I recently had to get a new windows computer, old one crashed. My tech guy got all my itunes library over to the new one, and all my songs are there. However, some won't play and ask me for the password for the apple id they were purchased under. 2 of these ids are obsolete and I have no access to those accts. The songs all played on my old computer without prompting me for a password.
Any ideas how I can get around this hassle and get them all to play? We're talking about 800 songs that are being obstinate. The new computer is authorized under my "new" Apple id, which I have used for years.Downloading past purchases from the App Store, iBookstore, and iTunes Store - http://support.apple.com/kb/ht2519 - enabled with iTunes 10.3 and newer; not available in all countries; apps, books (not audiobooks), music, t.v. shows, and movies (some - not all studios have permitted this). Movies currently available in the USA only. Downloading previously purchased movies and TV shows requires iTunes 10.6 or later. Discontinued items not available. For items not included in the iCloud list, or locations or computer systems where iCloud is not (yet?) available, you only get one download per fee paid. Apple notes it is your responsibility to back up your purchases.
Select the store on the left side of iTunes.
Click on Purchased on the right side under Quick Links.
You can re-download your available previous purchases. -
About a month ago my wifi switch greyed out. I went through all the trouble shooting and ended up going to the Genius Bar and got a new iPhone 4S. Now the switch greyed out on the new one.. help!
I've had my new one for less than 3 weeks. What gives? I'm loosing faith in appleno body?
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I switched from an iPhone to an LG g2, but now all my iMessages keep going to my old iPhone rather than the new one. I know the resolution to the problem is to turn off my iMessage, but I no longer have the iPhone because I sold it to the phone carrier. Question is how do I turn my iMessage off through a computer that is not a mac.
http://support.apple.com/kb/TS5185
last paragrapgh of Resolution -
My HP computer's hard drive crashed. I have replaced the hard drive and reinstalled all of the software. I have copied my I tunes library from my backup hard drive to the new one. How do I restore the permissions? This is the 3 rd time I have had to do this. THe share screen says you are limited to 5 ??
No backup is not good.
You can transfer itunes purchases from an ipod. File>Transfer Purchases -
i have a new computer from my father that already has his iphone content on it. what do i need to do to switch my phone over from my old computer to the new one and have the new computer sync MY contacts and content to the new computer without erasing my contact lists and purchased apps?
okay from reading posts it seems if I transfer my backed up info from my old comp to the new one and erase my dad's phone's back up i could reset my phone and it would transfer all my old data back onto the phone, be linked to the new computer and i could proceed. Where do i find the backed up info from my phone?
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