Switching from SKy

Have just signed up to the EE £2.50 with £11 line rental deal.A few questions:Just how bad is the traffic management?I do not use P2P or Usenet but many people seem to say that basic web browsing is effected during peak times?? Never noticed a problem with SKY and am only 900 metres from my exchange. Have dealt with Orange support so know the difficulties but my line has been stable and good speed for years with SKY so shouldn't have a problem with EE? Not heard back from EE about how the swap will be handled, do I need a MAC code? Sky say no. Finally, what is the cooling off period and when does the order officially start? I know it says 7 days from when I receive the router but when can I cancel up until? Thanks

Copied from EE Website: Typically, our peak hours are weekdays between 4.30pm to 1am and at weekends between 1.30pm and 1am. During this time, you may find that we manage the following types of traffic:Peer 2 Peer (P2P) - slowed downNewsgroups - slowed downAudio streaming - slowed downVideo streaming - slowed downMusic downloads - slowed downVideo downloads - slowed downVOIP (voice over IP) - prioritisedGaming - prioritised As for the cooling off period, it starts from the point of sale, the contract doesnt actually start until you become completely active on both Landline and Broadband in which case you are liable for disconnection fees from there onwards.

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BEEN TRYING TO SWITCH FROM SKY UNLIMITED TO INFINI...

The grass is not always greener on the other side! Althought it certainly looked that way when I decided to switch provider to take advantage of the BT Sport package.
I ordered the full monty Infinity, Phone, Broadband and TV package and did so via a cashback website. Strangely the next day they created separate order for just a phone install and my cashback track "failed". (saving BT £120). Although I've waited so long now I launched an investigation using my own evidence to Quidco and it was granted again!
My Phone line was switched over pretty quickly (realised later that once your phone line has been switched to BT, to switch back to Sky and use their equipment at the exchange would cost a fee of £50! grrr). So I started to feel a little trapped. But tried to be positive.
Unfortunately nothing else happened. I called BT who initially denied there was any order for anything else. Luckily I keep screen shots/emails + original details of my order much to their embarassment. They apologised but insisted they should put order again immediately on phone. (which would have saved BT more cashback but I said no thanks I will do it online). I tried to cancel everything but here I was told I would have to pay £50 to switch phone line back. The cheek! Trapped.
I got a date 23rd of July for my switch over to Infinity, BT Vision Box arrived, engineer booked in on a 8am-1pm slot. Things were looking positive. Took day off and engineer was late but he did ring me to warn me in his defence. He seemed very competent and knowledgeable. After 5 hours though he said he had to leave and that he couldn't get it working although he thinks he cleared a fault on the line. I'm in IT and had a friend who used to be Openreach engineer. So we discussed in detail the situation.
Obviously I do not know for sure, but appears that my FTTC service was a no go because the local Cabinet had no spare ports only five broken ones (he tried about 3 of these). He said he was not sure when more would be provisioned. (I thought surely in advance they would reserve one or check this!). Imagine ordering a Tesco grocery delivery only for the driver to turn up saying unfortunately they didnt have anything for me.
But asI had been messed about for 6 weeks I thought BT will be straight back tomorrow to fix this. Engineer told me I would get a call next day. Heard nothing. I rang up 2 days later to be told the engineers were "deciding" what to do next. Never got a call back.
Unfortunately thats where I have been ever since. Only yesterday was I promised a new engineer on 14th of July after another two calls I made to India and 40 mins on phone talking to very nice but time consuming operators:
KULJEET FINGH (promised me a call back)
SWATI KUMARI - very helpful and believes she has fixed this.
I have had about 3 missed calls from scottish sounding customer service reps but they do not leave me a number to reach them. When I do call I get the India overflow or level 1 scripted service who don't know anything about the voicemails I received or my previous calls. Each calls takes ages to get through navigation then explain the situation.
So now I am thinking to myself, why oh why should I let them make me wait about another two weeks. I am struggling to find a reason to stick with BT.
Should I give up and give let Sky try and install Fibre?

Well I have an update. I decided to stay as I was so far down the road. They gave me an engineer appointment of 14 of August which was totally disgusting.
I rang up to complain and was promised a call back as they tried to expediate my request. Never happened.
Whilst on these calls I also questioned the validity of sending another engineer unless they first checked that my local cabinet hard an available fibre port. I was promised and promised that they would put the notes on the call and it would not be a wasted engineer visit.
Engineer came today. Wasted visit - no ports on the cabinet.
He was not even sure why he was sent there knowing there were no ports. Talk about the blind leading the blind.
The incompetency of this corporation is absolutely astounding even when their customers are telling them they are going to fail they lie to your face just to appease you on the phone and move you on.
So I ordered my switch from sky to BT on June 6th.. and so far all I have is a phone line.
On top of this I noticed that they have charged me a late payment fee by DD and full line rental for first month. BT were so slow at installing it all that my up front line rental apparently did not cover their initialy switch over. Despite telling me I would not be charged I have been charged.
Now as a web designer I am now tempted to create basic website and use my SEO skills to push it to top of google rankings sharing with everyone of my experience of BT.

Post Moved No-phoneline-after-switching-from-Sky...

Moved http://community.bt.com/t5/Phones/No-phoneline-after-switching-from-Sky-to-BT/td-p/782646
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andyfbartyla wrote:
....................To make matters worse, the guy who fitted the broadband wore his dirty shoes on my cream carpet, and left me to clean it up! never again! once bitten, twice shy!
It would have been the same engineer if you had gone from BT to Sky. Openreach own and maintain the external cable network for all comms providers (unless you are in a cable TV area)
If you have had a problem with the engineer and his muddy boots you can contact Openreach HERE//.
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Switch from Sky - totally dissapointment

Hi all.
It's my first post here but today I just been hit by BT brilliant customer care :-(
Quick story.
I had before Sky Fibre and all was OK and great over the year. few weeks ago my line started drop speed below 1MB (from 40). Line was fine. VDSL modem speed set was OK. Just my speed wasn't right. I deal with Sky over the week and at the end i decide switch to BT. I thought it cannot be worst than Sky at this moment (What a mistake on my side.)
I used online tool for that. All were great and i get all confirmation emails, etc.
My installation date was yesterday. Last week i get my BT HH5 via post. So far looks good.
Yesterday Sky disconnect my line (that's fine, it was expected), so I connected HH5 as described. All day nothing.
OK it is indicated that I have to wait till midnight (don't know why as most of engineers and sys admins work till 6pm), but OK. Waiting. Still nothing of course. Wake up today - guess, nothing ...
About 9am call from BT that my Infinity2 installation will be sooner that 15th of October?!?!?! Wait. My installation and activation should be yesterday!
After 2 minutes I've got mail "your new order is on the way and your activation date is 15/10". What?!?!
I managed login somehow to MyBt (don't have BT WiFi in my home) and I see that indeed, I have new order and my old one vanish and there is no sign about it.
Couple minutes ago I got a call from BT calling centre saying that engineer will be at 6/10? So I gently explain that it's some mistake and my installation should be done yesterday. I have equipment and my old broadband has been disconnected, etc.
Lady was in shock, she quick checked my account and she fund my original order. But as I expected from call centre she can't do anything except confirm my date at 6/10.
Of course I told her that is not accepted by me, and i'm disappointed (very gently world right now).
Once again she told me that there is no way for her to speed it up ?!?! Strange, no escalation points or something similar?
So I'm now without Internet, no BT WiFi coverage, can't connect any other way to Internet as my phone have at home GPRS connection speed.
BT made a huge mistake and they don't have any intention to fix it in good time manner. Even worst they rise another order on my behalf without consultation, and without my original price discount...
I can't work as usual and will have to travel 100 miles per day to office (don't want to work from local Costa :-( )
So great start with BT right now for me.
I'm writing all this story to ask if anybody know how I can solve this problem?
Waiting another 6 or more days for Internet connection which suppose to be yesterday isn't that what i expected from infinity2 broadband package. To be honest I feel cheated by BT right now.
There is any way to speed it up? Or at list make complain which will be visible.
Thanks a lot for read all that stuff above and sorry for my language.
Cheers
Arek

jase502 wrote:
Arek, I feel your pain. I’ve had a very similar experience other than I have now been without Broadband for 5 weeks. I have spent hour after hour on the phone, and had numerous appointments etc.
I now have to wait until 8:00pm tomorrow so they can confirm a phone fault has been fixed, even though they fixed it themselves and I told them it was fixed. The fact that the fault was caused by BT cancelling an installation and not telling me is neither here nor there apparently! I wish I had never swapped from Virgin. I certainly won’t recommend BT to family and friends.
The product may well be amazing, (I wouldn’t know as I am still waiting!!!) but the installation, and problem resolution process along with timescales offered by BT are abysmal.
I have asked mods to see if they can help you get conencted they will post a contact us link
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
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Switching from sky fibre

I am currently with sky fibre and just put an order in to switch to bt - does anybody know what is involved technically? do openreach actually have to change anything in the cabinets as it is actually the same product?
I also just noticed a fault on my system where the phoneline is very crackly when I pick it up and the Internet connection disconnects. When the phone is not active my broadband is very stable at 40meg. I had a fault fixed a couple of weeks ago but it is obviously not fixed fully, not sure whether to wait until I am back with bt in a fortnight to report it or do it while still with sky?

If your phone line is crackly you will not get the best connection with Infinity. If I were you I would have the phone fault fixed before doing anything.

Switched from Sky to BT and speed dropped to 2meg

Hi
I was getting a speed of around 20 meg with Sky.
I switched to BT (Hub4) and received a speed of under 2meg.
Have now upgraded to Hub5 as recommended, and am receiving an equally pathetic speed of 2meg.
Can someone please explain why I am not receiving the speeds I had with Sky, when the same BT Openreach cables are being used?
Will be very disappointing to have to return to Sky if this is not resolved.

can you enter hub manager then go to troubleshooting then helpdesk and post stats 1-12
can you run btspeedtester and when first test completes then run diagnostic test and post results sound like you are on adslmax
btspeedtester
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
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Thinking of switching from Sky

Hello, a simple question but can't really find a clear cut answer, I have BT Infinity & currently watch BT Sport through my Sky Box, I'm considering cancelling Sky & moving to BT TV I think I'm right in thinking that I'll have BT Sport for free in doing so, all I need to know is can I watch & record anything on BT sport via BTtv just as I am with Sky WITHOUT having to connect the box to the Internet? I'm hoping the answer is "yes it comes through your aerial & you can pause, rewind & record just like on Sky" I understand the BTtv boxes are not wifi but my television will be in a different room from my router so is pretty much a deal breaker for me, thanks in advance!

My box and and hub are in two different rooms and pla work just fine
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
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Moving from Sky Fibre to BT Infinity

If I switch from Sky fibre to BT Infinity will I need to have an engineer visit or will it work like with normal broadband, just get a router and plug it in on activation date?

john46 - would that it were as simple as you say (I agree it should be).
I ordered a migration from a Plusnet Fibre trial to Infinity2 on 10 June - as from 27 June I have had working BT services BUT neither the 2 engineers who have been to my house nor the half-dozen BT call centre staff to whom I have spoken, nor anyone at the Correspondence Centre, nor the mods on this forum have been able to get the broadband activation completed - I am being expected to wait until 10 July!
Needless to say, despite Plusnet acknowledging the transfer, they are still billing me for both telephone and broadband as if nothing has happened.
I will be escalating my complaint tomorrow with Ofcom and my MP.

Switching from TalkTalk LLU to Sky LLU

My contract with TalkTalk is almost up and I'm thinking of switching to Sky. How soon would the switch happen? Would I experience any downtime? Could I bring my phone number? Also, could you check ADSL2+ (24mbps) is available through Sky on my exchange (Science Park Cambridge), as previously TalkTalk were the only provider offering this (BT providing only ADSL Max at 8mbps). Finally, is there any way of avoiding the router delivery fee? I already have a perfectly good router configured how I like it, so the Sky one would just end up in a cupboard full of clutter (along with all the other routers I've been sent over the years).

According to Samknow's exchange checker the following are LLU'd at your exchange TalkTalk, C&W, Redcentric and Sky.
What speed are you getting with TalkTalk(as Sky should be able to offer the same)?
You should be able to bring your number but Sky offer no guarentee as to this,downtime will happen as your switched over to Sky's equipment at the exchange and it usually takes around 10 working days from the date of order(byt can be longer if Openreach are busy in your area).
Regarding the router i don't think there is any option to not receive one or for Sky to waive the delivery fee.

Switching from BT Infinity 2 Unlimited. Worth it? Is Sky Fibre Pro still available?

Hi all I'm currently on BT Infinity 2 Ulimited, but I've become less than satisfied with the speed on my line. I know the line is capable of around 60MB/s as that is what the tests were indicating when the engineer was round to install the service. However it has slowly deteriorated over time and now sits at just over 40MB/s. BT are beyond useless and will not accept that this is an issue, let alone try and fix it. Has anybody recently switched from BT Infinity to Sky Fibre? How is the upgrade process? And has this generally improved or worsened your speeds? Lastly, I can't for the life of me find this Sky Fibre Pro (up to 80MB/s) service on the Sky website anyway. Google results seem to take me to 404 pages. Is Pro still available, and if so where do I order it? If all Sky offer is an "up to" 38MB/s service, then I won't be switching. I have no desire to make my speeds worse still. Thanks a lot.Ryan

First thing to remember is that Sky Fibre will still use the same cabinets and cables to get to your house, so changing provider will not necessarily make any difference, although the physical moving of the cables may make things better, but may also make things worse.
Deterioration is an unfortunate side effect of more and more people using fibre and the crosstalk between cables.
Sky Fibre Pro is still available but you can't sign up online, only by calling Sky.

My iMac and Netgear Router from Sky Broadband are having problems

Hi, I've got a fair amount of knowledge in these area's. I not long switched to Sky Broadband a couple of weeks ago. The problem lies with the connection to the router that they supply for their service, a Netgear DG834GT. The problem is that my connection to the 802.11g network is extremely slow.
My iMac, even tested in the same room shows 20-30% signal. This compared 2 a Windows Vista laptop at 5bars and top speed downstairs, and two PC's (XP) either end of the house with the same normal signal quality.
Contacting Sky Broadband, they assume that the fault is with the iMac and are state that they can't really help because I am not using a wireless adapter supplied by them (If it's even compatible).
Does anyone know the solution to this? I've heard of many other users with similar problems on different Mac's but no-one seems to have a fix.
Also running bootcamp, ive found my signal strenth to me maximum, but my speed to still remain at 22Mb/s peak, and roughly 1-2Mb/s when browsing the internet.
Lastly I have WPA-PSK enabled, and i've tried adjusting wireless channels without having any luck improving the signal. I would be gratefull if anyone knew any ways to fix this problem, thanks
IMAC INTEL CORE 2 DUO Mac OS X (10.4.8) 1GB RAM, 256 RADEON X1600

Buy the Wireless N adapter from Apple and install it. Even though the only specified effect is adding the N router capability, it fixes the problem you mentioned (worked like a charm for my friend).
Chuck
eMac Mac OS X (10.4.8) 1.42Ghz PPC G4

Lost my phone number when switching to Sky BUT can...

Lost my phone number when switching to Sky BUT can I get it back if I switch to BT line rental?
Hi, my elderly parents switched to Sky FROM TalkTalk for their phone & BB several months ago and between TT not wanting to release the number ( I believe) and Sky wanting the money the switch went ahead even tho` Sky assured that if there were any probs the trans` would be halted.. Yeah pigs fly..
I know that this prob is between the evil twins but I have read that if the line was transfered to BT then the number could be recovered?
I have been told by TT that the number has been given back to Openreach and it is now not possible for them to re-activate it so Sky could then transfer it to them.
I have spent several months (on & off) many phone calls and emails/letters to try and resolve this..
Is this possible or have I been fed another load of untruths?
Could my father wait until he is out of contract with Sky and switch to BT if BT can recover his number?
I know that a diff number seems trivial but they are both getting on and keep forgeting they have a new number ( they had the number for 30+ years)
Any advice MUCH appreciated.. I had hair before all this happened

Its one of the risks you take, when you change service providers. Its a common problem which has been mentioned a number of times on this forum.
Service Providers like to keep you as a customer, and can make it very difficult for you, even though they are not supposed to.
Sometimes there are technical reasons why a number cannot be retained, especially if its a provider with their own exchange equipment and core network.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

I think I have made a big mistake moving from Sky.

I have just joined BT Infinity 38mb service from Sky on 17/12/14 and I have had nothing but trouble with wireless speed issues since. In the 18 months I was with Sky I never had to phone them once about my service. I always had good connection and good wireless speeds between 23mb to 35mb.
Now BT is another story my wireless speeds fluctuate between 0.1 to 35mb something that never happened before.
I phoned customer care on many occasions and most of the time I think they are just reading off a monitor for replies and solutions. Most of the people seem to have very poor expertise in the subject. I have been asked to do the same tests time and time again to no avail. They played about with the settings on many occasions and only made it worse.
Our house uses mainly Apple devices and a Macbook pro computer. I think there might be a problem with the router set up and ability for through put for Apple products which I have mentioned many times to see if they could configure the router for this but know one seems to understand. All I get is the easy get out that there is wireless interference and that's it. I point out to them that I never suffered interference with the Sky router placed in the same position and the problems only started when I switched to the Homehub 5.
If it's not the setup then maybe the router might be faulty which know one want's to accept or this router must be one of the worst on the market which would contradict BT's marketing claims.
I have posted this as to try and get some help as the last customer agent told me to buy another router. Shows what she thinks of the Homehub 5.
Any suggestions would be very much appreciated.
horas

Because Customer Services have changed settings in the Homehub I would start again by doing ONE factory reset of the homehub by pressing a pin into the recess button on the rear for about 20 seconds.
I would then switch off "Smart Set Up". See link how to do that.
http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
I would also give the 2.4Ghz and 5Ghz frequencies different SSids. Just add a 5 to the end of the 5Ghz SSid so you know which is which. Check the 5 GHz Sync with 2.4 GHz: is set to NO.
Once you have done that "forget" the Homehub connections on all your devices and then re-start them. Log onto the 2.4ghz frequency first and see how it performs. If it is OK then log onto the 5Ghz frequency to see how it performs.If they both perform OK you should then log all devices onto them.
If you have a problem with one or other of the frequencies you know that is where your problem lies.
See this link
http://bt.custhelp.com/app/answers/detail/a_id/44798/~/i-have-problems-connecting-5ghz-and-dual-band...
As you have a wireless analyser yu should also set the Homehub to the least congested channel on the 2.4Ghz frequency. I find that channel 13 is usually the best despite overlapping with channel 11.
You can usually leave the 5Ghz frequency on "smart wireless" as it is a lot less congested.

Changed from sky to bt infinity now connection slo...

I have just changed from sky broadband to bt infinity. I've managed to connect my daughters ps4 to the internet but the connection is really slow and keeps dropping so she can't play online even when no one else is using the Internet. If someone else wants to use the Internet she can't play at all! Do I have to adjust the settings on the ps4 or the home hub 5, when setting up the ps4 I used auto settings.
Please could someone let me know what to do
Thanks in advance

turn off smat setup http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
are you connecting wired or wireless?
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From Sky ADSL to BT Infinity2 - effect on Free eve...

Currently have our phone with BT and we have free evening and weekend calls. We pay monthly via direct debit.
If switching our broadband from sky adsl to bt infinity 2, will we still get free evening calls?
We would like the £50 Sainsburys voucher and to pay for line rental upfront for 12 months so how would this effect the current direct debit? Perhaps pay for everything online then phone to cancel the direct debit? But would this also cancel the free evening calls? I understand this is £2pm so can this just be re-bolted on?

If you contact the BT Options Team 0800.800.030 they should be able to advise you.
If you qualify for the Sainsbury vouchers make sure that you order online as you will not get the Sainsbury Vouchers if you order by phone.

Switching from SKy

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