Switched from Sky to BT and speed dropped to 2meg

Hi
I was getting a speed of around 20 meg with Sky.
I switched to BT (Hub4) and received a speed of under 2meg.
Have now upgraded to Hub5 as recommended, and am receiving an equally pathetic speed of 2meg.
Can someone please explain why I am not receiving the speeds I had with Sky, when the same BT Openreach cables are being used?
Will be very disappointing to have to return to Sky if this is not resolved.

can you enter hub manager then go to troubleshooting then helpdesk and post stats 1-12
can you run btspeedtester and when first test completes then run diagnostic test and post results sound like you are on adslmax
btspeedtester
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
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Upgraded from HH3 to HH5 and Speed Dropped Straigh...

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2. Serial number:
xxxxxxxxxxxxxxxxxxxx
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I have an update........ after several calls to India I finally found a level 2 Tech that seemed to know what he was doing, very helpful well spoken guy called Sanjeev (pobably never get him again).
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turn all media off that was connecting to the wi fi, from mobiles to laptops and iPads and even the Youview box
unplug the Router then the HH3 and leave off
he then resent the line to clear as he said "static/cache on the line and anything holding memory"
a few minutes later he came back and said to start up the white Router untill the power and DSL lights were on and steady
turn the HH3 back on and wiait for the 3 blue lights
fire up my wireless laptop and go to Speedtest.net and check the speed and consistancey
The result.......... back up to 36meg wifi which is what it used to be in my conservatory and steady as a rock. I get steady 75meg wired and I expect about 50% loss for the distance away through wi fi.
I am now getting a £33 refund for my trouble and am now trying to arrange for the refund of my HH5 which I have told them is "Not fit for purpose" and asked for my contract to be reverted to before I upgraded. Watch this spce for update
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Post Moved No-phoneline-after-switching-from-Sky...

Moved http://community.bt.com/t5/Phones/No-phoneline-after-switching-from-Sky-to-BT/td-p/782646
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andyfbartyla wrote:
....................To make matters worse, the guy who fitted the broadband wore his dirty shoes on my cream carpet, and left me to clean it up! never again! once bitten, twice shy!
It would have been the same engineer if you had gone from BT to Sky. Openreach own and maintain the external cable network for all comms providers (unless you are in a cable TV area)
If you have had a problem with the engineer and his muddy boots you can contact Openreach HERE//.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
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Switched from Sky to BT and speed dropped to 2meg

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