Switching from Virgin to BT. Never had a BT phone ...

Hi, I was just wondering what is involved in the switch over. We have phone sockets in the house, but as far as we know they have always been NTL/Virgin. We are worried that new wires would have to be run into the house, or is this all done on the outside?

you will need new external wiring and Openreach will fit a new master socket inside near were the wiring enters the house
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Switching from Virgin Media..

Hey, I'm switching from Virgin Media very soon because of their dreadful customer service and looking around BT Infinity is in my area so i thought why not. But the reason why im posting is that I've been on NTL/Virgin Media for about 8 Years, but before that i had a BT phoneline.
When i got in contact with somoneone at a BT Call centre they said I would have to pay a £130 fee to change my line BACK to BT, i told them i used to be a BT customer but they said I still have to pay the full amount. Seeing as I've been a BT customer in the past, does that make my line still BT? I really dont want to have to fork out £130 at this time of the year.
TL;DR - Been a former BT customer but currently on Virgin Media, switching back to BT for Infinity Broadband and not sure if i have to pay the BT Line installation fee.
Thanks alot in advance
- Cam

have you contacted the sales team, to find out if they can do you a special offer?
you will be safe and secure with Bt's call centre, as it is in India, and their dedicated staff are not permitted to deviate from their scripted diagnoses, so although slow, they will get to solve any problem when it arises.
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Iphone4sNewPhoneImlosted wrote:
I never had a i phone before. Im so lost. trying to get to make the apple account having problems. Then figuring out everything on the phone.
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Switching from Virgin Media to BT

Hello
I've been a BT landline customer for over 20 years but my internet providor has always been NTL and then Virgin through cable. I would have chose ADSL but for years when performing speed checks I was only able to reach 4-8MB, apparently due to poor telephone lines. I think BT said I would have to pay if I wanted new lines put in but I cannot remember.
I would like to switch from my 50MB (recently upgraded to 100MB) to BT Infinity2. When entering my phone number it says I can get 48.8MB. I would like to know more information about this.
1. Would BT install a fibre line for me without charge? Would/could they use the existing cable line in my house by NTL/Virgin?
2. I already have a landline tariff but when selecting a package for broadband it says I must pay an addition 12.50 for a telephone line.
3. If Infinity2 is not using telephone lines why would one need to buy a telephone line/pay for line rental anyway?
4. I am utterly annoyed with Virgin Media forcing us to use their Superhub routers - the coaxial cable plugs straight into the router and the routers firmware is appalling. I would prefer, although not necessary, to use my own router. Would this be possible? If so, what type of router would I be looking for? For virgin, it was a "cable modem router".
5. If BT install their own lines, would they still need the 'MAC address' from virgin? I saw this written in the "switching to" articles and I first assumed this meant that it was possible but to use existing virgin media lines for BT, until I realised that MAC addresses are needed to switch between providors on ADSL lines
6. What type of support does BT provide for its infinity2 customers? Are the call centres in the UK? Is the support line a chargable call?
7. I'm wondering out of curiousity, can consumers on infinity2 get rDNS or buy additional IP addresses?
Apologies for the mundane questions and many thanks in advance.
Solved!
Go to Solution.

iahmed wrote:
Hello
I've been a BT landline customer for over 20 years but my Internet provider has always been NTL and then Virgin through cable. I would have chose ADSL but for years when performing speed checks I was only able to reach 4-8MB, apparently due to poor telephone lines. I think BT said I would have to pay if I wanted new lines put in but I cannot remember.**If you already have a BT line, then that's all you will need**
I would like to switch from my 50MB (recently upgraded to 100MB) to BT Infinity. When entering my phone number it says I can get 48.8MB. I would like to know more information about this. ***The actual speed that you get with Infinity is dependant on a number of issues including distance to you local cabinet and line quality. The BT estimate is usually quite conservative***
1. Would BT install a fibre line for me without charge? Would/could they use the existing cable line in my house by NTL/Virgin? ***The NTL/Virgin coax cable would not be used, it would use the existing BT line that you've mentioned***
2. I already have a landline tariff but when selecting a package for broadband it says I must pay an addition 12.50 for a telephone line. ***If you've already got a BT line that you pay for then you should only be paying the rental once***
3. If Infinity2 is not using telephone lines why would one need to buy a telephone line/pay for line rental anyway? ***For BT Infinity a BT phone line is a mandatory part of the product offering***
4. I am utterly annoyed with Virgin Media forcing us to use their Superhub routers - the coaxial cable plugs straight into the router and the routers firmware is appalling. I would prefer, although not necessary, to use my own router. Would this be possible? If so, what type of router would I be looking for? For virgin, it was a "cable modem router". ***You can use any standard cable router that supports PPPoE, but BT do supply a wireless router called the Home Hub 3 which is fine for most people if perhaps not the most feature rich of devices***
5. If BT install their own lines, would they still need the 'MAC address' from virgin? I saw this written in the "switching to" articles and I first assumed this meant that it was possible but to use existing virgin media lines for BT, until I realised that MAC addresses are needed to switch between providers on ADSL lines ***I see no need for a MAC in your scenario**
6. What type of support does BT provide for its infinity2 customers? Are the call centres in the UK? Is the support line a chargeable call? ***BT use overseas call centres, which I would have to say are the weakest part of the offering***
7. I'm wondering out of curiosity, can consumers on infinity2 get rDNS or buy additional IP addresses?
***There is no static IP Address offering for infinity, but Dynamic DNS does work fine***
Apologies for the mundane questions and many thanks in advance.
See answers in line, and bear in mind the following...
There are two possible technology types for Infinity- Fibre to the Premises (FTTP) & Fibre to the Cabinet (FTTC) and it looks like your area uses the latter. in this case you are still using the existing BT copper telephone cable to your house, but new larger green cabinets will have been installed locally which your phone line will be connected to. These cabinets are then connected back to the exchange using fibre optic cable the fact that the distance to the cabinet is much shorter than the exchange means that much high speeds can be obtained in conjunction with the fact that the technology is VDSL rather than ADSL
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Switching from Virgin email to BT Yahoo email acco...

We have recently switched over to BT Total Vision - but we are still paying Virgin broadband subscription too. I use the Internet all day for my business using a Virgin email account but now I obviously need to switch to a BT Yahoo email.
My husband's name is on the bill and he has registered his own BT Yahoo account but can't find out how to add an email account for me. Does anyone know how I can add my email address ?
We have received some info from BT on True Switch about transferring emails - which seems to cost £19.95 but I daren't close down the virgin account until I've sorted out the emails.
I already have my own Yahoo email, just to complicate things.

your husband needs to sign in to his bt account and then manage account and then set up sub account. you will then get a btinternet.com address and your own password
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Switching from Virgin

I am very tempted to switch to BT Broadband but the one thing which has prevented me is having to change my @virgin.net email addresses. I have been informed by BT sales that it is possible to switch to BT Broadband and retain my @virgin.net email addresses. I have done some searching but can find nothing to confirm this. My question is two-fold:
1. Can I switch to BT Broadband and retain my @virgin.net email addresses?
2. If I can switch and retain my @virgin.net email addresses, how do I access my webmail?
Any informed advice would be greatly appreciated.
Thanks.
Solved!
Go to Solution.

wairds wrote:
I am very tempted to switch to BT Broadband but the one thing which has prevented me is having to change my @virgin.net email addresses. I have been informed by BT sales that it is possible to switch to BT Broadband and retain my @virgin.net email addresses. I have done some searching but can find nothing to confirm this. My question is two-fold:
1. Can I switch to BT Broadband and retain my @virgin.net email addresses?
2. If I can switch and retain my @virgin.net email addresses, how do I access my webmail?
Any informed advice would be greatly appreciated.
Thanks.
Your questions have been answered, but it might also be worth considering an email client to send, fetch and store messages on your computer; once set up, many find it more convenient than webmail. Thunderbird is a popular free program and is frequently recommended in these forums.
You can click the white star next to this message if you think it was helpful.

Switching from Virgin to BT

i have recently got infinity availiblity in my area, confirmed by a big sticker on the green box down the street.
I plan on upgrading to BT as i feel virgin simply do not offer what BT does.
So i rang BT and they said i need a MAC, i ring Virgin and they say it should come within 5 days (rang them on Saturday)
ive been reading online and people say that i shouldn't trust BT to completely switch me over, because the guy on the phone said once i have the mac code they'll take care of the rest. They say i should ring up Virgin and tell them im leaving them and confirm all that stuff before i call BT to switch as many people keep getting charged.
So how should i go about transferring once this MAC code arrives? and how long does the BT engineer take? the first guy said 11 days and the second said 3 weeks?.

two months of no internet is unnaceptable, i would curl up and die. Not to mention i would probably take a open reach engineer hostage and make him install it. JK JK JK
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Looking to switch from Virgin Media to BT but need...

My new built house has an XNTE situated at the front of the house so have no ideal where the "master socket" will go. In the house there are about 6 phone plugs each square and mirror finished. Currently the VM router is in first floor lounge to the front (large 3 story house) and this lounge is rarely used for tv, gaming etc...Ideally I would like the BT router in my rear ground floor extention where most of the BT tv will be watched and so my PS3, Wii U get direct etherent connection to the BT hub. Problem is if wired from the front XNTE, externally via the wall would need about 20-25 metres of cabling- not ideal is it?
I'm looking to get Bt infinity 2 with 76meg.
A compromise would be having the router same locale as the VM router on first floor lounge and have the BT vision box downstairs connected via powerline adaptors whilst also connected to the PS3, Wii U. Currently I get half the speeds via powerline adaptor to the actual full speed when connected directly, which is 30 and 60 meg. Would this setup give me sufficient speeds for online gaming, watching HD content via BT's broadband.
Could someone give me advice on which setup is best or if it doesn't matter(bear in mind I want the best speeds for Bt tv, Ps3) :-
-router first floor with downstairs, powerline plug connects BT Vision, PS3 and Wii U,
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Solved!
Go to Solution.

The Openreach engineer may/will just bypass the xNTE and fit a new master socket. He should fit this where you want. It may be possible to turn one of your phone sockets into the new master socket. Obviously you will need to discuss the best options with the engineer.
If the modem can not be installed in the extension room and you are prepared to run Ethernet cable outside using CAT6 you will not get any drop in speed up to 100 meters so you could have your Homehub router in your ground floor extension. This would be a better option than powerline adaptors, which as you have found do loose speed.
If you have to use Powerline adaptors then make sure they are at least the 500Mbps ones and preferably 1Gbps one.

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29/11/2014 20:18:01.561 com.apple.xpc.launchd[1]: (jp.buffalo.NASPower)
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29/11/2014 20:19:01.662 com.apple.xpc.launchd[1]: (jp.buffalo.NASPower)
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(com.apple.imfoundation.IMRemoteURLConnectionAgent) The
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29/11/2014 20:19:59.123 com.apple.xpc.launchd[1]:
(com.apple.PubSub.Agent[725]) Endpoint has been activated through legacy
launch(3) APIs. Please switch to XPC or bootstrap_check_in():
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29/11/2014 20:19:59.123 com.apple.xpc.launchd[1]:
(com.apple.PubSub.Agent[725]) Endpoint has been activated through legacy
launch(3) APIs. Please switch to XPC or bootstrap_check_in():
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29/11/2014 20:20:01.138 com.apple.xpc.launchd[1]: (jp.buffalo.NASPower)
Service only ran for 10 seconds. Pushing respawn out by 50 seconds.
29/11/2014 20:21:01.484 com.apple.xpc.launchd[1]: (jp.buffalo.NASPower)
Service only ran for 10 seconds. Pushing respawn out by 50 seconds.
29/11/2014 20:21:13.430 com.apple.backupd[616]: Found 4529 files (1.1 GB)
needing backup
29/11/2014 20:21:18.786 com.apple.backupd[616]: 2.82 GB required (including
padding), 1.24 TB available
29/11/2014 20:21:31.775 Console[734]: Failed to connect (_consoleX) outlet
from (NSApplication) to (ConsoleX): missing setter or instance variable
29/11/2014 20:21:34.230 WindowServer[162]: disable_update_timeout: UI
updates were forcibly disabled by application "Console" for over 1.00
seconds. Server has re-enabled them.
29/11/2014 20:21:36.898 WindowServer[162]: common_reenable_update: UI
updates were finally reenabled by application "Console" after 3.67 seconds
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29/11/2014 20:21:36.971 coreservicesd[83]: SFLEntryBase::ListHasChanged
mach_msg returned 10000004d
29/11/2014 20:22:01.817 com.apple.xpc.launchd[1]: (jp.buffalo.NASPower)
Service only ran for 10 seconds. Pushing respawn out by 50 seconds.
29/11/2014 20:23:02.170 com.apple.xpc.launchd[1]: (jp.buffalo.NASPower)
Service only ran for 10 seconds. Pushing respawn out by 50 seconds.
29/11/2014 20:24:02.547 com.apple.xpc.launchd[1]: (jp.buffalo.NASPower)
Service only ran for 10 seconds. Pushing respawn out by 50 seconds.
29/11/2014 20:25:02.168 CalendarAgent[218]:
[Refusing to parse response
to PROPPATCH because of content-type: .]
29/11/2014 20:25:02.233 CalendarAgent[218]:
[Refusing to parse response
to PROPPATCH because of content-type: .]
29/11/2014 20:25:02.236 CalendarAgent[218]:
[Refusing to parse response
to PROPPATCH because of content-type: .]
29/11/2014 20:25:02.284 CalendarAgent[218]:
[Refusing to parse response
to PROPPATCH because of content-type: .]
29/11/2014 20:25:03.059 com.apple.xpc.launchd[1]: (jp.buffalo.NASPower)
Service only ran for 10 seconds. Pushing respawn out by 50 seconds.
29/11/2014 20:25:12.674 com.apple.xpc.launchd[1]:
(com.apple.imfoundation.IMRemoteURLConnectionAgent) The
_DirtyJetsamMemoryLimit key is not available on this platform.
29/11/2014 20:26:03.464 com.apple.xpc.launchd[1]: (jp.buffalo.NASPower)
Service only ran for 10 seconds. Pushing respawn out by 50 seconds.
29/11/2014 20:27:03.841 com.apple.xpc.launchd[1]: (jp.buffalo.NASPower)
Service only ran for 10 seconds. Pushing respawn out by 50 seconds.
On 29 November 2014 at 19:29, Apple Support Communities Updates <

Switching from Virgin to BT. Never had a BT phone ...

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