Switching platforms PC to Mac

We bought Adobe CS3 for PC for our business with two licenses. One we have already loaded onto a PC and the other license we need to install on a Mac which is not going to work unless I can get it switched. As I am reading the forums, it seems like the solution is to call customer service/technical support and get them to give me a new serial number so that I can load this onto a Mac?? Is there any way to get this done without having to call their customer service line because NO ONE ANSWERS! If I do have to call...when is the best time to get a person on the phone??
Any help is appreciated.
Thanks

RWRCamp wrote:
Is there any way to get this done without having to call their customer service line because NO ONE ANSWERS! If I do have to call...when is the best time to get a person on the phone?
No, only customer support can help.
Call early call often.

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All Photoshop versions through CS6 came with platform-specific licenses, either Windows or PC. You could get a cross-grade of platform swap at a nominal cost but not for older versions, only for whatever Photoshop versions was current at the time.
CS3 is totally out of the upgrade or cross-grade loop. You'd have to buy a new license for CS6 Mac or subscribe to Photoshop CC, as Trevor points out.
Curt Y is correct in that CS2 will not run on current Mac-Intel machines. You would need a used Mac G5 or G4 with a PowerPC (IBM) CPU, which have been obsolete since mid 2006.
Of course, you could run your Windows on your Mac if you installed and ran BootCamp or Parallells.

Switching from PC to Mac- question

I'm wanting to switch to mac from pc- I have the web design package for windows installed on my windows laptop.
Will my second installation be able to go on the mac and ran in windows- (or will I need to purchase the mac version of photoshop ect...)
I would convert the whole package over to mac if there was a program that adobe offered for this- but I'm not willing to spend another $1500 just to switch platforms. Any ideas? or how does PS run on the mac thru bootcamp/parrales ?
I ask this in the photoshop fourm since this is the software I use the most from the design package.
Thanks in advance
J

LilRyno
I have read your post and you complain about not having the serial number of an older software from Macromedia and I assume you did not register that software and that you have not registered your new version either or all the information would be part of your Adobe user account…quite frankly so far nothing that you write indicates you are wiling to accept any responsibility for screwing up. Which you clearly have done.
I have transfered licenses of mine to other user, that were Adobe products and then have had them cross upgrade without a hitch, I have also cross graded a product myself without a problem.
I think you should have registered and updated your registration info and kept records of your serial numbers and you did not so you have only yourself to blame. I say to bad for you but you should have taken the few minutes it takes to register and to write down the serial numbers.
Next time maybe you'll actually act the smart way instead of being smarter then you are.
Let's see how much you learn from this experience. Probably nothing you still probably have nothing registered or have the serial numbers written down.
I think everyone here who goes through the trouble to register and copy their product info down somewhere safe and keeps the records can be satisfied to know that it pays to do so, we can all feel good about our efforts and for LilRyno we can offer a big

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If you use the organizer, you need to buy the boxed version of PSE 12. You can usually find it at big box stores and online retailers for less than adobe's upgrade price, if you shop around. You need the boxed version because you get a serial number that works on both platforms, and you will need to install PSE 12 in windows first, upgrade your catalog, then make a full backup to a removable drive and restore from that to the mac, after installing PSE 12 there.
If you don't use organizer, it doesn't matter.

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Want to switch from PC to MAC but have a few questions first.

Hi
It's time for me to upgrade my old computer and I am seriously considering switching over to a Mac but I have a few compatibility concerns that I would like to address before making my final decision.
I use my PC for business and regularly use Excel, Word and CorelDraw. I have numerous documents that I have created using these programmes. I was wondering firstly if I will have any problems loading CorelDraw onto the Mac and then will I find that I cannot open some of my old documents?
I also have several other programmes that I have downloaded from the internet (for a fee) such as SiteStudio6 and I also have a webpage hosted by Windows Hosting. Will they by usable by the Mac or will I have to download them again for the Mac version (and presumably pay for them again)?
Many thanks
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So if I understand correctly, I can use my Windows CD to load Windows onto the Mac and continue using Corel Draw and Site Studio 6 that way.
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I won't have any difficulty with my Word and Excel documents - Mac should be able to open them using one of its programmes. But do I have to purchase the Mac equivalent of MS Office or is it pre-installed?
If you want Microsoft Office, you have to purchase it separately. There are different versions from the +Home and Student+ edition, to the business edition. iWork, which is Apple's office suite, can open typical office documents; you can download a trial version (it may be pre-installed) that is good for 30 days, so you can see if it will work for you. Even the built-in TextEdit app can open basic Word documents. iWork '09 is $79 retail (you can probably find it for less), which is less than any of the Office editions.
I currently use Outlook to receive mail from my Windows Live Mail account. Is the Mac equivalent of Outlook bundled with the machine and can I import Windows Live Mail into it?
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It's a big decision as I doubt I will be able to purchase another computer for at least another 5 years or so
You should probably buy AppleCare with the Mac. Then you are protected against failure due to manufacturing defects for a total of three years. You also get phone tech support from Apple for those three years. The standard warranty is for one year, with 90 days of free phone tech support.
And keep in mind that current Macs are Intel PCs. Some say Intel Macs run Windows better that most "real" Windows PCs. At worst, if you cannot find a Mac solution that is acceptable, you can keep using your current Windows solution. And since you seem to be a creative professional, your actual work will be on what is usually the platform of choice for the creative types.

Painless switch from PC to MAC

As many people do so, i will be making the switch from PC to MAC in 2009.
Since i want to do this as painless as possible, i want to be prepared as good as possible. I already found some information about licensing but i'm also much concerned about the technical issues.
- Creative Suite CS2 / Photoshop CS3 : can i take all my actions, custom settings, brushes etc to the other side? All compatible. Concerning third-party plugins i know i will have to contact them seperately
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- color consistency / calibration. I know the colors displayed on my current monitor are correct. Can I expect differences when displaying my photos on a mac?
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Mr. Isaacs,
Please note this definition of the word misinformation:
"False or inaccurate information, esp. that which is deliberately intended to deceive..."
I am not a lawyer, and you might not be either: but when I am repeatedly given misinformation by representatives of a corporation, I must consider the possibility of fraudulent behavior. Whether or not the persons giving out the misinformation are employees or outsourced contractors is immaterial to me; the ultimate responsibility lies with Adobe's management.
Here's another example for you of misinformation. I discovered yesterday (after quite a bit of searching) that Adobe Acrobat Pro for Mac does not include the application LiveCycle Designer. However, when I looked at the product description on the Store page, I saw no mention that this is a Windows-only feature:
From http://www.adobe.com/products/acrobatpro/features/:
"Create dynamic forms
Use Adobe LiveCycle Designer, a professional form design tool included with Acrobat 9 Pro, to further customize and automate dynamic XML forms."
I have several forms that I have created for clients using LiveCycle Designer. However, now that I have a Mac, I will be unable to edit those forms in Acrobat Pro, which I purchased as part of Creative Suite. From Help files http://help.adobe.com/en_US/Acrobat/8.0/Professional/help.html?content=WS58a04a822e3e50102 bd615109794195ff-7dfd.html:
In Windows, you can use LiveCycle Designer to edit forms that were created in Acrobat, but Acrobat can’t edit form fields that have been opened and saved in LiveCycle Designer.
So now I will need to purchase a full copy of Acrobat Pro for Windows ($449.00 USD) in order to continue to use the forms that I have created for my paying clients.
Just out of curiosity, I decided to ask a sales representative about whether or not LiveCycle Designer is included in the Mac version. I clicked the Chat button on the Acrobat Pro product page, and initiated a chat with "Randy." Here's the important bit of our conversation:
"Adrienne: Just to clarify, the Mac version of Acrobat Pro 9 does have LiveCycle designer included?
Randy: Yes."
"Randy" was only too eager to take my money then and there. Of course, if I had purchased Acrobat Pro 9, and once I opened, installed, and ran the software, I would have discovered that I did not in fact have LiveCycle Designer. I could then initiate a return, which would hopefully be completed within the three-week time frame specified.
I repeatedly requested that I be given an ID for the chat, either the representative's ID or a reference number for the chat. "Randy" told me he couldn't give me any "personal information," (I did not ask for his last name, just a way to identify him) but said I could email myself a copy of the chat. I entered my email address as instructed but never received a transcript of the chat.
I can only conclude two things from this experience:
One: Adobe's management of its Customer Service and Sales departments is incompetent;
OR
Two: Adobe is deliberately trying to deceive me, the customer, with "bait and switch" tactics.
If it's the first case, then I am only too eager to stop buying products from a company that cannot manage its Support and Sales teams. If it's the second case, I must consider filing a complaint with the FTC.
Mr. Isaacs, if you were in my position, what do you think you would do?

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