Synk problem

I keep getting the error message when it auto synks - The iPod "iPod Name" cannot be updated. The Required file cannot be found. - Does anybody kneo wy this happens?? I am not able to view pictures on my iPod which I am wondering if this has anything to do with it??
Thanks Matt

i think u r having sofware confusion.try 2 reset ur ipod and try the 5R's of ipod, which can be found at apple.com . at de left hand side of the page. this 5 steps helps cure all ipod ailments. if this dont work then try professional help by going 2 apple.com and havesend in 4 repairs. they will send u a box and u will send the ipod 2 dem, and they will replace it or service it depending on ur warranty.

Similar Messages

Problem when synchronize whit Outlook

Hello,
we make a CRM software that allow users to synchronize message with Outlook.
Usually it work fine but we have a Synk problem to a Customer :
message caming from CRM are not synchronized with Blackberry mod. 8110 (other models are working fine).
Any help ?
This are fields that we synchronize from CRM to Outlook :
We use OLEAutoObject ....
oItem := oCalender:Items:Add("IPM.APPOINTMENT.APPOINTMENT")
oItemubject := subject
oItem:Body    := mTesto
oItemtart   := start date
oItem:End   := end date
oItem:ReminderSet := TRUE
oItem:BillingInformation := our ID reference
oItem:save()
If you look is very simple code .
We make many attemps to understand difference between manual outlook message and CRM message.
Thanks a lot for help
Alessandro

Hello,
You can disable the add-ins via registry:
1. Click Start menu-> Run, type "regedit" (without the quotation marks) in the Open box and press Enter.
2. Expand the
registry tree on the left pane and locate the following two
registry keys:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins
HKEY_LOCAL_MACHINE\Software\Microsoft\Exchange\Client\Extensions (If it exists)
HKEY_CURRENT_USER\Software\Microsoft\Exchange\Client\Extensions (If it exists)
3. Right-click on this key and export them as a backup.
4. Right them and click Delete to delete those keys.
Seems the issue occurs when the add-ins requires permission to run.
Thanks,
Simon Wu
TechNet Community Support

Old MacBook Pro slow and hangs frequently, hard drive problems?

Hi,
I have an old Macbook Pro (one of the originals, from about 4 1/2 years ago). Recently I've been noticing that it runs really slow, especially when its been running for a while and there are multiple programs open. It will take a long time to switch between windows, opening a tab in Safari will usually cause a spinning beach ball for 10-15 seconds and Safari crashes frequently. Other programs have similar problems, but don't normally crash. It's running Snow Leopard and has 1GB of RAM. Obviously I expect it to be slower with lots of stuff open, but my usage patterns haven't changed and its performance certainly has. The harddrive always seems to be being accessed when I have these problems.
The hard drive S.M.A.R.T. status is "verified," and I ran the Apple Hardware Test and it came out fine. But I'm still really worried that something could be going wrong, especially with the hard drive and since I am going away in a few weeks to work on a project and will be away from my backup drive I really want to make sure any problem is taken care of beforehand.
Does anyone have any ideas as to what could be the the problem or about anything I should try?
Much Thanks.

With lots of concurrent processes and insufficient memory you will experience slow performance and beachballing. This is because the OS is forced to use the hard drive to replace the non-existent physical RAM. See the following:
About OS X Memory Management and Usage
Reading system memory usage in Activity Monitor
Memory Management in Mac OS X
Performance Guidelines- Memory Management in Mac OS X
A detailed look at memory usage in OS X
Understanding top output in the Terminal
The amount of available RAM for applications is the sum of Free RAM and Inactive RAM. This will change as applications are opened and closed or change from active to inactive status. The Swap figure represents an estimate of the total amount of swap space required for VM if used, but does not necessarily indicate the actual size of the existing swap file. If you are really in need of more RAM that would be indicated by how frequently the system uses VM. If you open the Terminal and run the top command at the prompt you will find information reported on Pageins () and Pageouts (). Pageouts () is the important figure. If the value in the parentheses is 0 (zero) then OS X is not making instantaneous use of VM which means you have adequate physical RAM for the system with the applications you have loaded. If the figure in parentheses is running positive and your hard drive is constantly being used (thrashing) then you need more physical RAM.
Also, a small hard drive with too little free space and a system lacking in any regular maintenance can also lead to slow performance. See the following:
Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible. TechTool Pro provides additional repair options including file repair and recovery, system diagnostics, and disk defragmentation. TechTool Pro 4.5.1 or higher are Intel Mac compatible; Drive Genius is similar to TechTool Pro in terms of the various repair services provided. Versions 1.5.1 or later are Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts had been significantly reduced in Tiger and Leopard. These utilities have limited or no functionality with Snow Leopard and should not be installed.
OS X automatically defrags files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems.
I would also recommend downloading the shareware utility TinkerTool System that you can use for periodic maintenance such as removing old logfiles and archives, clearing caches, etc. Other utilities are also available such as Onyx, Leopard Cache Cleaner, CockTail, and Xupport, for example.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the commandline. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
Backuplist
Carbon Copy Cloner
Data Backup
Deja Vu
iBackup
JaBack
Silver Keeper
MimMac
Retrospect
Super Flexible File Synchronizer
ynchronizer
SuperDuper!
Synchronize Pro! X
SyncTwoFolders
Synk Pro
Synk Standard
Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.
This should give you a few things to start sorting things out and getting better performance from your computer within its limitations.
If you have a Core Duo model then 2 GBs is the maximum RAM you can install. If you have a Core 2 Duo model then you can install up to 4 GBs but they system will only make use of 3 GBs. As for the hard drive it can be replaced. Notebook drives in the 250 to 500 GB - 7200 RPM range are relatively inexpensive. Visit OWC for pricing on drives and RAM. Visit Data Mem for pricing on RAM.

I bought my iMac about 2 1/2 years ago and now it's becoming increasingly slow. What can I do to fix this problem?

For the last couple of months I've noticed that my iMac has become really slow and sometimes freezes. I've always updated all my Programs and only use apple stuff. No shady software. I'm just trying to figure out if there's something that I can do as far as maintenance, etc to fix this

See the following:
Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible. TechTool Pro provides additional repair options including file repair and recovery, system diagnostics, and disk defragmentation. TechTool Pro 4.5.1 or higher are Intel Mac compatible; Drive Genius is similar to TechTool Pro in terms of the various repair services provided. Versions 1.5.1 or later are Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts had been significantly reduced in Tiger and Leopard. These utilities have limited or no functionality with Snow Leopard and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems.
I would also recommend downloading the shareware utility TinkerTool System that you can use for periodic maintenance such as removing old logfiles and archives, clearing caches, etc. Other utilities are also available such as Onyx, Leopard Cache Cleaner, CockTail, and Xupport, for example.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the commandline. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
Backuplist
Carbon Copy Cloner
Data Backup
Deja Vu
iBackup
JaBack
Silver Keeper
MimMac
Retrospect
Super Flexible File Synchronizer
SuperDuper!
Synchronize Pro! X
SyncTwoFolders
Synk Pro
Synk Standard
Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.

10.8.3 is said to fix the problems with SpectraView 2 !

A post from a NEC maven alerted me to the fact that 10.8.3 is out and that it fixes the long-standing inability of SpectraView 2 to comminicate with monitors.
I am downloading the upgrade now.
This is great news for those of us who depend on SpectraView 2 to maintain a color-calibrated workflow. Assuming it works, kudos to NEC and Apple for making this work again.
--Kirby.

Yes! At least so far â on my NEC multi synk PA271W.
It has been 108 days since I was able to calibrate the monitor. Have been forced to do color correct work on the Retnag display. That's much better than I thought it would be, but it's not as good. The problem has been acute for weeks. I'm using a program which, every time I launch it, knocks the screen colors way to the red.
It seems â this may just be trickery, anticipation â that the 10.8.3 update has also improved color/contrast on all monitors.
Will calibrate night NEC multisync 2490 WuXi2 later today. For now I am very happy to have a color correct workflow, with hardware that I can trust. Having to navigate locks and dams, and frothy spillways, has not been enjoyable.
--Kirby
(Sent from my mini magic glass.)

Another system migration problem...

I had posted this as a reply in a thread about problems with using Migration Assistant with a bootable external FireWire drive, but it wasn't getting any replies, so please forgive the double-post... I need to find an answer to these problems before I go nuts. The situation:
PBG4 w/broken screen, running an external (duh) Samsung monitor. This is my shop PB, it's currently masquerading as an immobile desktop.
Identical PBG4 with no problems. Mostly keep at home, but also on the road.
BOTH PBs have the same dual (Airport/Comcast cable modem for home, Ethernet/SBC DSL for the shop) network settings, user settings, etc., and BOTH receive mail from my Comcast AND SBC accounts.
LaCie 320GB external Firewire drive with OS X 10.4.9 installed.
I wanted a way to keep my work and home PBs synced -- especially Mail -- without dragging the home PBG4 back and forth. Yes, I KNOW it's a portable, but as I sometimes ride my bike to work, I'd rather risk the loss of a $240.00 FireWire drive than an I-don't-know-how-much PB -- plus, the FireWire drive is a much smaller package to carry.
I used Migration Assistant to copy the "home" PB's "Users, Applications, Network and Machine Settings, Files, and Volumes" (just like the Migration Assistant Intro says) to the FireWire drive (which already had OS X 10.4.9 installed), then selected the FireWire drive in System Preferences as the Startup Disk.
The FireWire drive booted up both the shop AND home PBs just fine, but I had the following problems:
1. The network and machine settings I had transferred from my "home" PB to the FireWire drive didn't "take" when I used the FireWire drive to boot up the shop PB. Neither my home Airport/Comcast cable nor shop Ethernet/SBC DSL settings were available as choices in the Network Preferences Pane. To use my shop (SBC DSL) connection while running off the System on the FireWire drive, I had to manually reconfigure the settings, always a RPITA.
2. I decided -- probably foolishly -- to try it the other way 'round: I booted up from the shop PB's internal HD, and used Migration Assistant to transfer the "shop" PBs settings, etc. to the FireWire drive. Are you dizzy yet? I must have been, because -- just as an experiment -- I tried booting the "home" PB from the FireWire drive. Once again, the PB booted up just fine; but once again, neither the home nor shop network settings were available as choices. As an added joy, I ended up with a ton of duplicate files and folders on the FireWire drive, labeled "(from old Mac)" including my ENTIRE 25+GB iTunes library. Thank God it was 320Gig!
3. I think that one of the problems MIGHT be this -- PLEASE correct me if I'm wrong:
When using Migration Assistant DURING a System install, IIRC there's no install-process or Migration-process question about the heinous "Short Name" (the existence/importance of which I was totally unaware, though I've been installing Mac operating systems since 1989). Using Migration Assistant OUTSIDE of the System install process allows you -- if I'm correct here -- to royally screw things up IF you've already used a "Short Name" during the install process on the Mac that you now want to Migrate TO that is different from the "Short Name" of the Mac you're Migrating FROM. I hope somebody else understands that last sentence, because I know it's logically and grammatically convoluted.
To me, the importance of the "Short Name" should be emphasized somewhere, either in the System install process, or in using Migration Assistant AFTER a System install is complete,or -- preferably -- BOTH. I had NO idea how important the "Short Name" is to the System, and while I'm not the sharpest crayon in the box, I'm probably not the dullest either.
Anyway, I'd really like to keep the two PBs synced as regards mail and new or updated files (and settings), but I seem to have over-thought (or UNDER-thought!) the means of doing so.
What am I doing wrong here, and what's the BEST way to keep my two PBs (AND the FireWire drive) all singing the same tune, especially as regards mail, settings, and docs?
Thanks!
Bart Brown
PBG4 Mac OS X (10.4.9)

Simple answer: Migration Assistant is not a backup nor a synchronization tool and should not be used for that purpose.
Instead use backup software:
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Retrospect Desktop (Commercial - not yet universal binary)
2. Synchronize! Pro X (Commercial)
3. Synk (Backup, Standard, or Pro)
4. Deja Vu (Shareware)
5. PsynchX 2.1.1 and RsyncX 2.1 (Freeware)
6. Carbon Copy Cloner (Freeware - 3.0 is a Universal Binary)
7. SuperDuper! (Commercial)
The following utilities can also be used for backup, but cannot create bootable clones:
1. Backup (requires a .Mac account with Apple both to get the software and to use it.)
2. Toast
3. Impression
4. arRSync
Apple's Backup is a full backup tool capable of also backing up across multiple media such as CD/DVD. However, it cannot create bootable backups. It is primarily an "archiving" utility as are the other two.
Impression and Toast are disk image based backups, only. Particularly useful if you need to backup to CD/DVD across multiple media.
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore. Also read How to Back Up and Restore Your Files.

TS1702 hi i just synked my ipod to my computer and wiped out my wifi conection i fix the wifi signal but now when i synked it brought me back to a earlier time period and now cant get apps to open help

****, i have a ipod touch i just synked it and lost my wifi signal but got it back. now i cant open apps for my games and it seems to broght me back to a period when i synked last. not sure how it happened and is it possible to go back or fix this thx

You can try taking it apart and looking for an antenna connection problem
Installing iPod Touch 4th Generation Wi-Fi Antenna - iFixit

My 13" Mac Pro behaves like everything is in slow motion. Takes forever to do anything, on or offline. Would this be a software conflict or a hardware problem?

My 13" Mac Pro behaves like everything is in slow motion. Takes forever to do anything. Wondering if this is a software issue or a hard drive problem?

Maybe some maintenance will help:
Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible. TechTool Pro provides additional repair options including file repair and recovery, system diagnostics, and disk defragmentation. TechTool Pro 4.5.1 or higher are Intel Mac compatible; Drive Genius is similar to TechTool Pro in terms of the various repair services provided. Versions 1.5.1 or later are Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts had been significantly reduced in Tiger and Leopard. These utilities have limited or no functionality with Snow Leopard and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems.
I would also recommend downloading the shareware utility TinkerTool System that you can use for periodic maintenance such as removing old logfiles and archives, clearing caches, etc. Other utilities are also available such as Onyx, Leopard Cache Cleaner, CockTail, and Xupport, for example.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the commandline. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
Backuplist
Carbon Copy Cloner
Data Backup
Deja Vu
iBackup
JaBack
Silver Keeper
MimMac
Retrospect
Super Flexible File Synchronizer
SuperDuper!
Synchronize Pro! X
SyncTwoFolders
Synk Pro
Synk Standard
Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.

HT202575 How do I overcome the spinning disc problem

I have a macbook air. Its been working great, but now all of a sudden it has developed the spinning wheel syndrome. Thats all I get from it when trying to use the www. Can anyone advise me on how to fix this pain for good. Please. Regards Alan

Things You Can Do To Resolve Slow Downs
If your computer seems to be running slower here are some things you can do:
Start with visits to:     OS X Maintenance - MacAttorney;
                                  The X Lab: The X-FAQs;
                                  The Safe Mac » Mac Performance Guide;
                                  The Safe Mac » The myth of the dirty Mac;
                                  Mac maintenance Quick Assist.
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
Repair the Hard Drive - Lion/Mountain Lion/Mavericks
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilites Menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD disk icon and click on the arrow button below.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Restart your computer normally and see if this has helped any. Next do some maintenance:
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
Note: Alsoft ships DW on a bootable DVD that will startup Macs running Snow Leopard or earlier. It cannot start Macs that came with Lion or later pre-installed, however, DW will work on those models.
Suggestions for OS X Maintenance
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or later and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive.
Under no circumstances should you install so-called maintenance software from MacPaw or ZeoBit (CleanMyMac/CleanMyDrive or Mac Keeper, respectively.) You do not need special software to maintain your computer.
Helpful Links Regarding Malware Protection
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide and AdwareMedic.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect everything targeting the Mac.
3. The very best way to prevent the most attacks is for you as the user to be aware that
     the most successful malware attacks rely on very sophisticated social engineering
     techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
    your computer is intended to entice you to install their malware thinking it is a
    protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
    from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
    you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.
Troubleshooting Applications
I recommend downloading a utility such as TinkerTool System, OnyX, Mavericks Cache Cleaner, or Cocktail that you can use for removing old log files and archives, clearing caches, etc. Corrupted cache, log, or temporary files can cause application or OS X crashes as well as kernel panics.
If you have Snow Leopard or Leopard, then for similar repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. Applejack does not work with Lion and later.
Basic Backup
For some people Time Machine will be more than adequate. Time Machine is part of OS X. There are two components:
1. A Time Machine preferences panel as part of System Preferences;
2. A Time Machine application located in the Applications folder. It is
    used to manage backups and to restore backups. Time Machine
    requires a backup drive that is at least twice the capacity of the
    drive being backed up.
Alternatively, get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Carbon Copy Cloner
2. Get Backup
3. Deja Vu
4. SuperDuper!
5. Synk Pro
6. Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files. For help with using Time Machine visit Pondini's Time Machine FAQ for help with all things Time Machine.
Referenced software can be found at MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Pre-Mavericks
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Mavericks and later
Open Activity Monitor in the Utilities folder. Select All Processes from the View menu. Click on the CPU tab in the toolbar. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time (>=70,) then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file.

Syncing two Macs: ChronoSync or Synk?

Hi,
I have a MacBook Pro and iMac i5, and need to sync their homefolders as easy, fast and overall reliable as possible.
I've stumbled across [ChronoSync|http://www.econtechnologies.com/pages/cs/chrono_overview.html] and [Sync|http://www.decimus.net> - but which one of these would be best to chose for my purpose?
Qualified experiences would be much appreciated.
Thank you kindly.

I have used Synk for this purpose with much success... however, note that you probably should not try to sync your entire home folder! These are two completely different machines with different hardware and potentially subtly different settings. Syncing everything from your ~/Library/ folder has the potential to cause problems. Only sync what actually needs to be synced.
Also, no matter what you use, you need to take appropriate care. If you use scheduled syncs, you must be cautious when you take the MBP out of the house... if you modified a file on the iMac and then take the MBP off the network before the sync has been done and make more modifications to that same file, you could end up with two versions that can be difficult to reconcile. If you sync manually, you don't have to worry about timing... but then you have to worry about not remembering!

TS1363 How can i resolve this problem i cant sign in to my account and keep getting an Error code (11556)

I'm Running a pc with windows 7 and have an ipad 2 plus a ipod tuch which are synked to my computer. I Have a problem i hope someone can help me since i updated my my itune my files have showing up with the wrong names and ive been unable to sighn in to my account and keep getting this error code (11556) i dont know what it means any help would be greatly appreciated and my Thanks in advance cheers

Hello louderthanhype,
Thanks for using Apple Support Communities.
For more information, take a look at:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
"Error 11556"
This alert occurs when iTunes is trying to do something not allowed by the iTunes Store in that country.
The most common example of this is trying to sign in while limited to iTunes U by Parental Controls.
For more information, see the steps from iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store.
Have a nice day,
Mario

Volume needs repair AND hard drive problem...

OK so I have an Intel Based iMac and its about 1 year old. Randomly I got a message saying that the hard drive disc space is almost full, which makes NO sense. I have a 250 hard drive and I use it mainly for video editing. Before I got this message, I had about 100 GB left on my hard drive. I have NO CLUE where 100 GB went to, and i know it was not from video. Also I went to the disk utility and it said "Volume needs repair" and it gave me an "The underlying task reported failure,". Im not sure what to do and I'm hoping you guys will.....if this has been asked before, I apologize.

Yes, you can delete it, but it indicates a bigger concern namely your maintenance scripts aren't running regularly to clean up the logs or you have a problem in the system or an application that is writing huge amounts of information constantly into the log file. You should check the log using the Console application (Utilities folder) and examine its content to see if this is the case.
You should also read the following for information on installing utilities that can assure the maintenance scripts are run as well as other information on system maintenance that can help keep your computer running better.
Kappy's Personal Suggestions for OS X Maintenance
For disk repairs use Disk Utility. For situations DU cannot handle the best third-party utilities are: Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.0 is now Intel Mac compatible. TechTool Pro provides additional repair options including file repair and recovery, system diagnostics, and disk defragmentation. TechTool Pro 4.6.1 is Leopard compatible; Drive Genius is similar to TechTool Pro in terms of the various repair services provided. The current version, 1.5.1, is Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep.
OS X automatically defrags files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems.
I would also recommend downloading the shareware utility TinkerTool System that you can use for periodic maintenance such as removing old logfiles and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the commandline. Note that presently AppleJack is not compatible with Leopard.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
1. Retrospect Desktop (Commercial - not yet universal binary)
2. Synchronize! Pro X (Commercial)
3. Synk (Backup, Standard, or Pro)
4. Deja Vu (Shareware)
5. PsynchX 2.1.1 and RsyncX 2.1 (Freeware)
6. Carbon Copy Cloner (Freeware - 3.0 is a Universal Binary)
7. SuperDuper! (Commercial)
8. Data Backup (Commercial)
The following utilities can also be used for backup, but cannot create bootable clones:
1. Backup (requires a .Mac account with Apple both to get the software and to use it.)
2. Toast
3. Impression
4. arRSync
Apple's Backup is a full backup tool capable of also backing up across multiple media such as CD/DVD. However, it cannot create bootable backups. It is primarily an "archiving" utility as are the other two.
Impression and Toast are disk image based backups, only. Particularly useful if you need to backup to CD/DVD across multiple media.
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac Maintenance Quick Assist.
Referenced software can be found at www.versiontracker.com and www.macupdate.com.

IPod wont synk properly - nessesary desk is not available

My ipod nano from 2006, wont synk properly. It returns the error message "ipod xxx cant syncronize, because the nessary desk is not found" (Translated from my language). I have tried to restore ipod, but it return med errormessage" Unexpected error nr. 1418". I also tried to erase/format my ipod but it does not show up in My Computer. Next i tried to v-mark use as desk, but that did not help eighter.
Before the first error message show up (some years ago) some folders in podcast was created. These folders are properly updated. But no new folders can be syncornized.
Update with the latest software dont fix the problem.
Please help. I have spend many hours/days with this annoying problem

Hello dedk,
And welcome to Apple Discussions!
Try these To resolve the issue in Windows, follow these steps:
1. Run “c:\WINDOWS\system32\devmgmt.msc” (i.e. Device Manager), and leave it open for now for later use
2. Start up iTunes
3. Next, connect your iPod.
4. Go to your iPod Settings and select the “Enable disk use” option from under the Summary tab.
5. A dialog box will pop up reminding you that you’ll need to manually eject. Go ahead and hit OK
6. Hit Apply to save changes to the iPod
7. Quickly switch to the Device Manager window and right-click on any item within the window and select “Scan for hardware changes”
8. Finally, switch back to iTunes, and try re-syncing your iPod to see if it helped.
B-rock

3 yr old macbook pro boot up problems

Hi, I bought a 13” macbook pro 3 yrs ago.. Its running the latest version of Lion.
I have a boot up problem.
Initially the boot up sound will go off and get stuck on a white screen.
I’ve left it on for 30mins….it took me to a disk disk utility screen…
I’ve clicked on repair disk….after about 15mins
Its saids
Checking Journaled HFS Plus volume
Invalid B-tree node size
The volume could not be verified completely
Then I restart….now… not only does it get suck on the white screen, but the boot up sound keeps repeating
Im currently living in Hong Kong, what should I do now, and if it requires repairs…how much would It cost.
Thanks,
WB

I don't know what happened. It is not a common occurrence. It can be caused by power outages, abnormal shutdowns, software glitches, etc.
I would think seriously about a backup strategy for the future:
Basic Backup
Get an external drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
Carbon Copy Cloner
Data Backup
Deja Vu
SuperDuper!
Synk Pro
Tri-Backup
Visit The XLab FAQs and read the FAQ on backup and restore. Also read How to Back Up and Restore Your Files.
Although you can buy a complete external drive system, you can also put one together if you are so inclined. It's relatively easy and only requires a Phillips head screwdriver (typically.) You can purchase hard drives separately. This gives you an opportunity to shop for the best prices on a hard drive of your choice. Reliable brands include Seagate, Hitachi, Western Digital, Toshiba, and Fujitsu. You can find reviews and benchmarks on many drives at Storage Review.
Enclosures for FireWire and USB are readily available. You can find only FireWire enclosures, only USB enclosures, and enclosures that feature multiple ports. I would stress getting enclosures that use the Oxford chipsets especially for Firewire drives (911, 921, 922, for example.) You can find enclosures at places such as;
Cool Drives
OWC
WiebeTech
Firewire Direct
California Drives
NewEgg
All you need do is remove a case cover, mount the hard drive in the enclosure and connect the cables, then re-attach the case cover. Usually the only tool required is a small or medium Phillips screwdriver.

BToes USB problem

Hi,
I have purchased the MSI BToes Bluetooth Dongle and tried to install.
But the device doesn't work. It works only few seconds (if transmitting data or using it actively) and then stops. I think, that the problem is USB, I have same problem when transferring data from my Minolta Dimage Xt camera. Maybe these devices are too new for my old computer. But my ASUS MyPal A600 works good.
AMD Duron 750 (I know, crap)
VIA KT7 mainboard
VIA 3038 Universal Host Controller (USB 1.1)
Windows Millenium Edition
Any idea to solve this problem?
Thanks

Well, I think i´ve solved the problem. To get the com-ports to work I installed the software. Then I had a problem to get the phone to communicate with Sony Ericssons synk-software and outlook, but suddenly it worked and has worked since then. I have no idea what the problem was but now it works and I´m satisfied.
/Peter

Synk problem

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