System recovery fails after upgrade to Win 8.1 on Satellite L75D-A7283

My elderly uncle forgot the password to his Win 8 user account sometime after upgrading to Win 8.1. He was the administrator, we haven't been able to get Microsoft to reset the account, so I thought to roll back the computer to its factory installation of Win 8.
However, when I try to do that, I get as far as the Reset your PC screen and find that the only target OS is Win 8.1, not the original Win 8. Ok, I accept that. But after choosing to restore Win 8.1, it says "Unable to reset your PC. A required drive partition is missing."
I have examined the disk by removing it and attaching it to another computer and find that both the original Win 8 recovery partition and the new Win 8.1 GPT recovery partition are both there. They just don't seem to be accessible.
It seems that the Win 8.1 upgrade has made the original factory recovery partition inaccessible, which is not particularly helpful. We have no recovery disks to work from, so I think my only recourse is to try to get a Win 8 factory recovery disk from Toshiba, but I wondered if anyone else has a suggestion? Thanks.

Satellite L75D-A7283
It's my understanding the upgrade does not modify any other partitions while upgrading Windows itself. Seems likely something else is wrong.
If you did not create recovery media before and cannot do so now, then obtain it from Toshiba. Scroll down to Get Recovery Media here.
All the information in the section Recovering the Internal Storage Drive, which begins on p. 53 of the User's Guide, should still be applicable.
Satellite/Satellite Pro L40/L50/L70/S40/S50/S70 - A Series User’s Guide
-Jerry

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--- DefaultUser.java -------------------------------------------------
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1 2.3 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
BANK 0/DIMM0
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OS X 10.10 (14A389) - Uptime: 0:51:36
Disk Information: ℹ️
APPLE HDD HTS541010A9E662 disk0 : (1 TB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Main disk (disk0s2) / [Startup]: 837.97 GB (270.41 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
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Recovery HD (disk0s5) <not mounted> [Recovery]: 650 MB
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Apple, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Mitsumi Electric Hub in Apple Extended USB Keyboard
Fujitsu Takamisawa Component Apple Optical USB Mouse
Mitsumi Electric Apple Extended USB Keyboard
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Apple Inc. thunderbolt_bus
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Mac App Store and identified developers
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[failed] com.apple.CallHistoryPluginHelper.plist
[failed] com.apple.CallHistorySyncHelper.plist
[failed] com.apple.cmfsyncagent.plist
[failed] com.apple.coreservices.appleid.authentication.plist
[failed] com.apple.icloud.fmfd.plist
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[failed] com.apple.printtool.agent.plist
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[failed] com.apple.security.cloudkeychainproxy.plist
[failed] com.apple.spindump_agent.plist
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[failed] com.apple.ctkd.plist
[failed] com.apple.icloud.findmydeviced.plist
[failed] com.apple.iconservices.iconservicesagent.plist
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[failed] com.apple.wdhelper.plist
[failed] com.apple.xpc.smd.plist
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[running] com.Logitech.Control Center.Daemon.plist Support
[running] com.micromat.TechToolProAgent.plist Support
[running] com.sophos.uiserver.plist Support
[not loaded] com.teamviewer.teamviewer.plist Support
[not loaded] com.teamviewer.teamviewer_desktop.plist Support
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[loaded] com.adobe.fpsaud.plist Support
[running] com.micromat.TechToolProDaemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[running] com.sophos.common.servicemanager.plist Support
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[invalid?] com.adobe.ARM.[...].plist Support
[invalid?] com.google.GoogleContactSyncAgent.plist Support
[invalid?] com.google.keystone.agent.plist Support
[invalid?] com.spotify.webhelper.plist Support
[invalid?] jp.co.canon.Inkjet_Extended_Survey_Agent.plist Support
[invalid?] org.virtualbox.vboxwebsrv.plist Support
User Login Items: ℹ️
MyDriveConnect Application (/Applications/MyDriveConnect.app)
Microsoft Database Daemon UNKNOWN (missing value)
Dropbox ApplicationHidden (/Applications/Dropbox.app)
Canon IJ Network Scanner Selector EX ApplicationHidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)
Canon IJ Network Scanner Selector EX ApplicationHidden (/Applications/Canon Utilities/IJ Network Scanner Selector EX/Canon IJ Network Scanner Selector EX.app)
fuspredownloader ApplicationHidden (/Users/[redacted]/Library/Application Support/.FUS/fuspredownloader.app)
Internet Plug-ins: ℹ️
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
Default Browser: Version: 600 - SDK 10.10
Safari Extensions: ℹ️
RSS Menu
3rd Party Preference Panes: ℹ️
Flash Player Support
FUSE for OS X (OSXFUSE) Support
Logitech Control Center Support
Perian Support
TechTool Protection Support
Tuxera NTFS Support
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: NO - Auto backup turned off
Volumes being backed up:
Main disk: Disk size: 837.97 GB Disk used: 567.57 GB
Destinations:
MacOSX Backup [Local]
Total size: 999.83 GB
Total number of backups: 3
Oldest backup: 2014-10-26 13:35:42 +0000
Last backup: 2014-11-02 14:43:18 +0000
Size of backup disk: Too small
Backup size 999.83 GB < (Disk used 567.57 GB X 3)
Backup Eric Powermac [Network]
Total size: 1.07 TB
Total number of backups: 23
Oldest backup: 2014-02-21 07:56:49 +0000
Last backup: 2014-10-23 09:05:28 +0000
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Backup size 1.07 TB < (Disk used 567.57 GB X 3)
Top Processes by CPU: ℹ️
      6% WindowServer
      4% Safari
      3% Dropbox
      2% com.apple.WebKit.Networking
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107 MB Safari
73 MB com.apple.internetaccounts
64 MB InterCheck
64 MB cloudd
64 MB Spotlight
Virtual Memory Information: ℹ️
57 MB Free RAM
1.08 GB Active RAM
1.04 GB Inactive RAM
889 MB Wired RAM
7.71 GB Page-ins
247 MB Page-outs

Off hand it looks like a botched upgrade. I suggest a reinstall from scratch:
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Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
      left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
        the Security button and set the Zero Data option to one-pass. Click on
      the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall Yosemite: Select Reinstall OS X and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
            because it is three times faster than wireless.

HP 2000 notebook Recovery fails after complete install

I purchased the recovery disks for 64 bit Win 8 From HP and after loading the three recovery disks (100%) it asks for the forth disk then says recovery has failed. I have teh .CAB file saved but dont know how to submit this to HP support. The error log saves to the window file structure. The details:Detect some error during PININST_BBV.Check c:\system.sav\logs\burnbootwarn.logor, check c:\system.sav\logs\burnbootmerge.log How can I get HP support to help me resolve this?

I spent 2.5 hours on the phone with HP tech support last . Starting with changing the Bios date to 6/1/2006 and then started the recovery (3rd) time. All look great unitl midnight when i went to bed . It had loaded and ejected all 4 disks. THE software installation was running. This mornig I had a Recovery failed message. Waiting fo rTech support to call me back (They are late). I can't do a refresh of windows 8 because the recovery has formatted the hard drive and you cannot get to an options screen. We havent reloaded any BIOS settings yet. I am still waiting for tech support to call Case # 3017584806

System recovery failed new hard drive

I have an HP Pavilion g-6 1d26dx laptop. I just replaced the hard drive with one ordered directly from HP. When I went through the System Recovery, using the disks from HP, I got the following message:
There might be unexpected reboot during specialize to BBV1
The process will cause CTO panic because the image might not be normal
I got this message after trying the system recovery with and without the supplement disc for Application and Driver Recovery DVD that came with my other disks.
I have no idea what that message means, but I would appreciate any help getting this resolved. I was operating on Windows 7.
Thank you!

Hi:
I hate recovery disks. Too many times they don't work and you are left high and dry.
It has happened to me twice on different PC's.
Try the cyberlink patch for the recovery disks you purchased which may fix the issue.
Description
CyberLink Recovery Discs utility resolves an issue where Recovery Discs sent from HP do not work on a new hard drive.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-80183-1&cc=us&dlc=en&lc=en
If that fails to work, then the only other suggestion I have for you to get the operating system installed is the following and it is only good if you can still read all 25 characters of the W7 product key on the bottom of your notebook.
If you can read the 25 character Microsoft Windows 7 product key and can live with the bare operating system and software/drivers found on your PC's support page, you can make a plain W7 installation media by reading the info below.
Use the Windows 7 USB/DVD installation tool to compile the ISO file you download from Digital River. Link below. You need a DVD or a 4 GB flash drive to use the USB method of compilation.
Use the 25 character windows 7 product key to activate your installation.
http://download.cnet.com/Windows-7-USB-DVD-Download-Tool/3000-18513_4-10972600.html
Then go to the PC's support and driver page to install the drivers you need.
Link to the W7 ISO file downloads is below. Download the applicable version of Windows 7 that is on your product key (Home Premium, Pro, or Ultimate).
http://forums.mydigitallife.info/threads/14709-Windows-7-Digital-River-direct-links-Multiple-Languag...

System recovery fails after upgrade to Win 8.1 on Satellite L75D-A7283

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