My IPod is not recognized by Windows or ITunes

I have followed most of the instructions on the website, need an IPod Guru for more assistance.
1. ITunes appears to freeze up when I dock my IPod.
2. After a few minutes, It will find my IPOD.
3. I have only one Summary Tabl. My IPOD name is missing as well as the software version and serial number.
4. Check for updates option is greyed out.
5. I clicked on Restore option and I receive the message: There was a problem downloading the ipod software for the ipod "ipod". The requested resource was not found.
6. Does #5 have something to do with being in Disk Mode? That was one of the instructions on the Apple site.
7. I've done the 5 R's.
8. Windows XP recognizes when I place the Ipod in the cradle.
9. I ran IPOD Diagnostics from the Help menu. The iPod Service is running vers 7.1.1.5
10. I've uninstalled itunes and reinstalled a new version from the Apple website.
Help,
I can't think of anything else to do.

I have followed most of the instructions on the
website, need an IPod Guru for more assistance.
1. ITunes appears to freeze up when I dock my IPod.
2. After a few minutes, It will find my IPOD.
3. I have only one Summary Tabl. My IPOD name is
missing as well as the software version and serial
number.
4. Check for updates option is greyed out.
5. I clicked on Restore option and I receive the
message: There was a problem downloading the ipod
software for the ipod "ipod". The requested resource
was not found.
6. Does #5 have something to do with being in Disk
Mode? That was one of the instructions on the Apple
site.
7. I've done the 5 R's.
8. Windows XP recognizes when I place the Ipod in
the cradle.
9. I ran IPOD Diagnostics from the Help menu. The
iPod Service is running vers 7.1.1.5
10. I've uninstalled itunes and reinstalled a new
version from the Apple website.
Help,
I can't think of anything else to do.
Here is the Diagnostic report from my first post
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
HP Pavilion 061 PP164AA-ABA a810n
iTunes 7.1.1.5
iPodService 7.1.1.5 is currently running.
iTunesHelper 7.1.1.5 is currently running.
Current user is an administrator.
Connected Storage Devices:
DiskDrive, photosmart printer card reader (HPH11), Bus Type USB
DiskDrive, ST3160021A, Bus Type ATA, Bus Address [0,0]
DiskDrive, Apple iPod USB Device, Bus Type USB
DiskDrive, Generic USB CF Reader USB Device, Bus Type USB
DiskDrive, Generic USB MS Reader USB Device, Bus Type USB
DiskDrive, Generic USB SD Reader USB Device, Bus Type USB
DiskDrive, Generic USB SM Reader USB Device, Bus Type USB
Universal Serial Bus Controllers:
SiS 7001 PCI to USB Open Host Controller. Device is working properly.
SiS PCI to USB Enhanced Host Controller. Device is working properly.
IEEE 1394 Host Controllers:
VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
The last connected iPod serial number: JQ452208PQ7.
To see more details, click Save and then open the saved file.

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