T400s, 4th depot return, what's next?

Question

So, I have this T400s.... 2808-C5U WinXP Pro SP3
The Ericsson F3507g factory installed WWAN card has now "disappeared" from the system configuration yet again. After exhaustive work with the Lenovo Depot support folks, I'm returning the machine to them, for repairs, again.
If this were a car, California State Consumer Protection Law would allow me to return the unit and get a full refund via the LEMON LAW. I know the poor CSR's and Techs at the Lenovo can't really do anything but keep replacing the WWAN card, motherboard, and other components ad infinium, but I'd like to actually USE the laptop someday.
How do I get through to Lenovo? What's next? How do I escalate? I paid $1,400 about 6 months ago for this turd and its various extras (dock, AC/DC, extended warranty) and I'm just about done with it. I'll know more in 48hrs as the machine ships out today.
Any advice?

Answer 1

MrGoober, welcome to the forum,
sorry to hear about your experience so far, I can imagine how frustrating this must be. 
You can escalate by simply telling the service centre that you wish to escalate and create a complaint, the service agent should then be in a position to register your complaint and start the ball rolling. The process will take about three days resulting in you being contacted about your complaint. the key word is complaint.
I hope the above information helps you, but I would like to add the following in case this may be a factor;
I don't work for Lenovo, but I am a Thinkpad Reseller and recently experienced a case where one of my customers experienced similar problems as yourself, but not exactly the same. (Like I said; may be a factor). The sytem in question was an X200 tablet, WWAN worked and then stopped working.
The customer contacted support which resulted in his WWAN card being replaced, but alas this was not the solution. They then replaced the mainboard which again did not solve the problem. At this point the customer was to say the least a little angry, (I would have been too as the X200T isn't a cheap system). They contacted me with the intention of returning the system which they were well within their rights to do.
Fortunately for me, in this case at least, I have known the customer for several years and there were no personal bad feelings towards one another and they were happy for me to "play" with their notebook for a day.  Using spare hard drives I restored the system to factory, WWAN didn't work   I restored the system with another OS, WWAN didn't work It was not looking good, for me
Having thought about the problem for a little while I realised that there was one hardware component which had not been replaced, namely the SIM card. I tried a different SIM card and lo and behold everything worked I can only assume that somewhere along the line the customer's SIM card caught a cold, dunno.
I am not saying that this is the problem in your situation, but have you tried swapping out the SIM card? My customer revealed, when he collected his system, that they had tried two other SIM cards, but they were all the same age as the one in the system - over two years old.
This all happened three weeks ago and I haven't heard from the customer since - no news is good news as I always say
I sincerely hope you find your solution and that maybe the information I have provided helps you to that end. Please let us know
Regards
Andy  ______________________________________
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