T61 - warranty status of the machine got accidentally changed to expired and cannot be reactivated

Hello,
two years ago, I bought a lenovo T61 with three years of warranty *home service*. Soon after, I needed a service repair of my notebook. At this time it was no problem to register my machine at lenovo and to get the service repair.
Unfortunately, two month ago, there was again the same problem with my machine. When I then tried to call in the service, the lenovo warranty system claimed that my warranty had already expired the exact day I actually had bought the machine. I looked into the lenovo forum and found out that others had similar problems. So I followed the adwise in this forum to adress to [email protected], but lenovo kept on telling me that there had never been a warranty on my notebook. I sent lenovo the original bill, on which is written *bought with three years of warranty, home repair service*, I sent them the invoice tracking number of the first service repair, I even contacted my licenced lenovo dealer to confirm that the machine was not accidentally sold as a broker machine *lenovo suggested this*, but still the company refuses to accept my warranty. So, in compliance with my lenovo dealer and after two months of many, many e-mails with lenovo, I now try to find help in this forum. I would be happy if somebody has an idea what to do with my warranty problem.

Hi there,
I'm sorry to hear about your situation.
I would like try to help and I've sent a private message for additional details.
Please let me know.
thanks!
lak_sg
WW Social Media
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