Tables for Service Desk Org Structure

Dear Colleagues,
Can anybody tell me what is the name of tables for Service Desk Org Stsructure
in ppoma_crm we define all the support teams/ org units. When defined it creates Id also like for example: I have defined MM Support Teams as Org Unit for this the ID is O 50000011.
I need the table name where these deta is saved
Regards
Praveen K
Edited by: PK on Apr 8, 2010 1:41 PM

Hi PK
The data was stored in tables HRP1000 and HRP1001.
Regards Andreas

Similar Messages

Table for service desk attachment

Hi Experts,
For some purpose i trying to find out the table where document attached in service desk incident saves so can any one help on this.
Thanks
Suveer

Hi,
maybe you can try with the steps below
1. Specify the program AI_SDK_FILL_FILE_TYPE_TABLE and run it.
2. Set the Update flag in the following dialog.
3. Run the program.
Schedule program as background job
4. Schedule the program as a background job.
Start time: Immediately.
Period: Quarterly (every three months)
Refer to the attached file in order to get there.
Please refer to the these notes as well
1080131 : Check on attachments and file types
569392 : SAP Support Desk: Sending attachments to SAP
You should run the program AI_SDK_FILL_FILE_TYPE_TABLE so that SAP can
read all the attachments which you send with your message . The program
updates the file type tables AISDK_FILETX and AISDK_FILETY. You can run
this program manually or schedule it as a periodic background job.
Cheers,
SH

Organisation Module for service desk

Dear Folks,
How can I use org structure for service desk?
What is the significance of it in service desk? Does it require for automatic determination of required partner function? Any clarification.
Please help.
Regards,
Nikhil

Hello Nikhil,
I read this thread in context to similar problem I am facing.
I have explained my problem in thread Multiple Message Processors in IB52 for partner determination rule 13200137
I need to define an access sequence which will determine my processor automatically.
So, I thought you will be of some help to me.
Is it possible for you to inform me which access seq you used to resolve your problem?
Because in the last part of the resolution of your thread, the statement " So you assign the partner det proc ...any partner this access seq...then whoever logs in his name will appear here.
If in the access seq you check the box for BP then this BP will appear here." may help me in resolving my issue.
Thanking you in advance for the extended help,
-Deepak Garde
9582533475

Create new components for service desk

Hi All,
For Service Desk, to use it for non-SAP components, we are planning to create new Z* components. Can some one tell me how to do it? From reading through the messages, I can see that adding entries to tables - dswp_csncomp and dswpcsncomptxt should be able to create the components. When I tried going to SM30 and provided these table names, its not letting me maintain the tables. When i click Maintain, it gives me the message - "The called function with the view/table DSWPCSNCOMPTXT needs a special maintenance dialog which, however, either does not exist at all, or does not exist completely" - Can some one tell me how this can be done - please ?
Thanks!

Hi Jim,
It is sap hierarchy you can't edit it and the thread you are referring to
it is a development they have talked about which i have told you earlier itself but that will create a problem during upgrades and you need to test it everytime after upgrade so you need to check before to go for that development.
Secondly you can go for service desk XT license there is small variation and separate license to be taken and then you can use service desk for NON SAP problem
like printer not working etc
Hope it helps.
Regards
Prakhar

New componant list for service desk in Solution manager.

Hello,
We wanted to customize new componants for service desk. Please let me know is it possible to define new componant list in the Solution manager.
Regards,
Bhavesh

Hello Waseem,
Actually I want to configure a list of Customise component in side solution manager for incident management.( service desk)
when we create ticket in service desk (in Solman) we have to select a component for the respective module( like BASIS, MM , Etc) those are the standard
Components that is given by SAP. I want to change that list and want to put my own list of component in the system.
is it possible to do it in Solution manager? If yes then what sort of configuration required. ?
Thanks in Advance
Regards,
Bhavesh

No users are shown for Service Desk functionality in SOLMAN 4.0

Hello!
I would like to set up the business partners for Service Desk in SAP Solution Manager.
If I choose the solution and execute "Edit --> Create Business partner" for the SAP R/3 4.7 then I get the warning no users are shown under the system.
For the SAP SRM 5.0 I get only one user (SOLMAN<SID><CLNT>), meanwhile I set the data selection to blank.
I also copied the user account of SOLMAN<SID><CLNT> to the user test with no success.
I have assigned the Object S_RFC_ and S_USER_GRP.
The users have also the profile SAP_ALL.
How can this problem be solved?
Thank you very much!
regards
Thom

Thank you very much!
The problem is solved!
Im my case was necessary to apply SAP Note 1055630.
I have assigned the role "SAP_SM_S_USER_GRP" to the user with RFC_READ connection, refreshed the last alert in DSWP and tha is.
regards!
Thom

No users are shown for Service Desk functionality in SOLMAN

Hello!
I would like to set up the business partners for Service Desk in SAP Solution Manager.
If I choose the solution and execute "Edit --> Create Business partner"
no users are shown under the system.
Especially for the SAP R/3 4.7 system it is the case.
If I change the data selection for an earlier time or leave blank, the situation does not change, meanwhile I have enough users in the satellitesystems.
How can this problem be solved? 
Thank you very much!
regards
Thom

Hi,
Answering your question!
Ans. 1. Either user should have SAP_ALL + S_RFC.. it is very important to have S_RFC object. SAP excluded S_RFC from SAP_ALL for the security reason.
or , any user should have authority to create and delete users + S_RFC, S_RFCACL & S_T-CODE.. I just did my setup, so I remember after searching for long long....
Ans. 2. you need the following RFC's for sattelite system;
>>> SM_<SID>CLNT(CLIENT#)_READ
>>> SM_<SID>CLNT(CLIENT#)_TRUSTED
>>> SM_<SID>CLNT(CLIENT#)_TMW
you should see them in solman sm59.... make sure you use proper user with proper OBJECT. other wise, u'll see bunch of dumps every hour.. Let me know if you need any other help!!
Thanks,
I hope this will fix your problem

No users are shown for Service Desk in SOLMAN for satellite systems

Hello!
I would like to set up the business partners for Service Desk in SAP Solution Manager.
If I choose the solution and execute "Edit --> Create Business partner" for the SAP R/3 4.7 then I get the warning no users are shown under the system.
If I log onto the satellite system and make some changes in su01 or pfcg the situation does not change.
How can this problem be solved?
Thank you very much!
regards
Thom

Thank you very much!
The problem is solved!
Im my case was necessary to apply SAP Note 1055630.
I have assigned the role "SAP_SM_S_USER_GRP" to the user with RFC_READ connection, refreshed the last alert in DSWP and tha is.
regards!
Thom

Table for service entry sheet quantity

Hello,
I know the table for service entry sheet detail is ESSR.
I want to find out the qunaity which i booked in service entry sheet from table.
I am not able to get it. I tried table ESLL. But still it does not show the quantity.
Please guide me to the table name in which when i put service entry sheet no , i will get the quantity
Thanks
Nilesh

hi,
FRom ESSR table for the corresponding po , find out package no .Then the pass the same package no in table ESLL table where you can get the desired service qty.
Regards,
velu

Number range for service desk

hello,
i have some questions regarding number ranges:
which are the default number ranges groups?
what number range should i use for service desk?
thx

Hi Galan,
I'd post the answer but the forum nanny is saying I have posted forbidden words and phrases. Even though it was just a frew quick sentences.
Forum Admins, can we get this thing removed? It's annoying and bever tells you what is flagged.
Jason

Reports For Service desk

Hi experts,
              I would like to know the different kind of report that i can use for service desk reporting .I have used service analysis report directly from the solution_manager transaction,
but was not able to execute it properly,
       regrads,
              Varghese

Hi Varghese,
At the moment, I am using only CRM_DNO_MONITOR.
However, I do hear abot BI reports being possible; I raised a query too, but didn't get a reply.
If you have the time you may like to explore the thread referred in my query [thread|BI Reports for Service Desk - any pointers, insights, experience please!;.
Regards,
Srini

Smart Form for Service Desk

Hey All
I have a pretty simple question to ask to anyone who has configured Service Desk. Actually i want to send the End User an email whenever the status of the message he created is changed to User Feedback. Am doing it currently with the help of an action. What I am not sure of is which Smart Form is best for this purpose. Currently I am using this :
Form Name: CRM_SLFN_ORDER_SERVICE_01
Processing Class: CL_DOC_PROCESSING_CRM_ORDER
Processing Method: CRM_SRVORDER_EXEC_SMART_FORM
The problem is that the form usually only contains the first description entered in the message. I want it to have complete correspondence ie all the descriptions, reply and solutions that are there in the message.
Regards
Bilal Nazir

Hi Bilal,
We copied the standard Form: CRM_SLFN_ORDER_SERVICE_01 and made some modifications to it to fit our needs. We wanted to display all text types in the description field and to display it in descending order by date and time.
Here's the code that we created:
Create Structure and Table type below:
1. Structure: ZTEXT_HEADER_01
Description: Text header for ZRMD_ORDER
Component Component Type Data type Length Decimal Short text
TDOBJECT TDOBJECT CHAR 10 0 Texts: application object
TDID TDID CHAR 4 0 Text ID
TDTEXT TDTEXT CHAR 30 0 Short text
TDLINE TDLINE CHAR 132 0 Text line
TDFDATE TDFDATE DATS 8 0 Date creat
TDFTIME TDFTIME TIMS 6 0 Time Created
2. Table Type: ZTEXT_HEADER_01_TAB
Short text : Table of Text header for ZRMD_ORDER
Line type: ZTEXT_HEADER_01.
At Global definition:
- Add Variables: (table below)
Variable name Type assignment Associated type Default value
ZGT_TEXT TYPE CRMT_TEXT_WRKT
ZGS_TEXT TYPE CRMT_TEXT_WRK
ZGT_TEXT_HEADER TYPE ZTEXT_HEADER_01_TAB
ZGS_TEXT_HEADER TYPE ZTEXT_HEADER_01
ZTDLINE TYPE TLINE
ZGV_DISABLE_TEXT TYPE C Y
- At the Initialization routine: Add the logics to get the long text right after saved the support message. Store long text into buffer (internal table - GT_TEXT_HEADER) and format it, sort the internal table descending by date and time.
Build the Long text for out put
 data: ZLT_ttxit TYPE TTXIT.
Spread out the text line for this
 refresh: ZGT_TEXT,
 ZGT_TEXT_HEADER.
 ZGT_TEXT[] = gt_text[].
 Delete ZGT_TEXT where ( STXH-TDID = 'SUZZ' OR STXH-TDID = 'ZZ'
 OR STXH-TDID = 'SUSD' OR STXH-TDID = 'SD').
Sort descending by date and time
sort ZGT_TEXT descending by STXH-TDFDATE
 STXH-TDFTIME.
Build the Text header table
loop at ZGT_TEXT into ZGS_TEXT.
 clear ZGS_TEXT_HEADER.
 Text ID
 ZGS_TEXT_HEADER-TDID = ZGS_TEXT-STXH-TDID.
 Text Title
 READ TABLE gt_textid INTO ZLT_ttxit
 WITH KEY TDID = ZGS_TEXT-STXH-TDID.
 IF SY-SUBRC = 0.
 ZGS_TEXT_HEADER-TDTEXT = ZLT_ttxit-TDTEXT.
 ENDIF.
 Time and date
 ZGS_TEXT_HEADER-TDFDATE = ZGS_TEXT-STXH-TDFDATE.
 ZGS_TEXT_HEADER-TDFTIME = ZGS_TEXT-STXH-TDFTIME.
 append ZGS_TEXT_HEADER to ZGT_TEXT_HEADER.
 clear ZGS_TEXT_HEADER.
 Detail:
 loop at ZGS_TEXT-LINES into ZTDLINE.
 ZGS_TEXT_HEADER-TDLINE = ZTDLINE-TDLINE.
 append ZGS_TEXT_HEADER TO ZGT_TEXT_HEADER.
 endloop.
 Make separated line
 clear ZGS_TEXT_HEADER.
 append ZGS_TEXT_HEADER to ZGT_TEXT_HEADER.
endloop.
1.Add component under Main Main Window named NEW_TEXT (New Text for Text Header) to display title: Long texts
2.Add under Main Main Window new loop named NEW_TEXT_HEADER_LOOP (Transaction Header Long Texts) to display long text details for each of difference text ID.
 This loop is using the internal table GT_TEXT_HEADER:
- Print out the Text ID, Date, time changed at the Text:
NEW_TEXT_HEADER_TEXTID_DESC
- Print out the Details of long text at text NEW_TEXT_HEADER_TEXTID_DATA.
3.Skip the old logics of printout of long text by set condition ZGV_DISABLE_TEXT <> Y. At the following component under Main Main Window :
- TEXT_HEADER_LOOP - Transaction Header Long Texts.
- GET_TEXTID_TEXT - Text ID Description.
- TEXT_HEADER_TEXTID_DESC - Text ID Description, Date.
- TEXT_HEADER_TEXTID_DATA - Long Text
- TEXT_HEADER_EMPTY_LINE - Blank Line.
The formatting didn't work properly for the tables in this reply section, it's removing the spaces.
Let me know if it was helpful.
Regards,
Salpi
Note: This documentation/code is delivered as is, and Bombardier Aerospace makes no warranty as to its accuracy or use. Any use of this documentation/code is at the risk of the user.

Organization model for service desk

Hello,
I hve configured service desk in solman sps17, and its working fine.
I have one query. in organization model.
i have assigned different teams. but my manager who has been assigned at the top of all team is not able to see any of the tickets raised.
eg . of org model
Company (Org unit)
          Account Manager (Position)
                User
          Support Team (Organizational unit)
                 Lead (Position)
                       User
                 L1 Support team (Org unit)
                       Message Processor (Position)
                                User1
                                User2
                 L2 Support Team (Org Unit)
                      Messg Processor (Posistion)
                                  user1
                                  user2
here every support team member is able to see the ticket assignedx to their team. But SUpport team lead or Account manager is not able to see any tickets.
Is this org structure correct ?
Any suggestions....
Regards,
Shyam.

Hi,
SUpport team lead or Account manager is not able to see any tickets
Is the report CRM_DNO_MONITOR showing blank ALWAYS for their logins?
What were the inputs In CRM_DNO_MONITOR?
Is the User Name filled in the Identification Tab of Employee Role of BP?
Regards,
Rajesh Kumar
Edited by: R Rajesh Kumar on Aug 26, 2009 5:59 PM

Meta Table for service operations, services, service opration handlers

Hello All,
I need to know the metatables for service operations, services, service opration handlers
like we have PSPNLDEFN for pages.
Please help me.
Thank you.

Please see the list of meta tables below...
ACCESS GROUPS
ACCESS_GRP_TBL
ACTIVITIES
PSACTIVITYDEFN
PSACTIVITYLANG
PSACTIVIMG
PSACTIVIMGLANG
PSSTEPDEFN
PSEVENTDEFN
PSEVENTROUTE
PSMSGAGTDEFN
PSMAPEXPR
PSMAPFIELD
PSMAPLEVEL
PSMAPRECFIELD
PSMAPROLEBIND
PSMAPROLENAME
PSWORKLIST
ANALYSIS MODELS
ANALYSIS_MODEL
ANL_MOD_DAT_SRC
ANL_MOD_DIM
ANL_MOD_DIM_FLD
APP ENGINE PROGRAMS
PSAEAPPLDEFN
PSAEAPPLLANG
PSAEAPPLSTATE
PSAEAPPLTEMPTBL
APP ENGINE SECTIONS
PSAESECTDEFN
PSAESECTDTLDEFN
PSAESTEPDEFN
PSAESTEPMSGDEFN
PSAESTMTDEFN
PS_AEINSTANCENBR
PS_AELOCKMGR
APP MESSAGING
PSAPMSGARCHPC
PSAPMSGARCHPD
PSAPMSGARCHPH
PSAPMSGARCHSC
PSAPMSGARCHTMP
PSAPMSGPUBATTR
PSAPMSGPUBCERR
PSAPMSGPUBCERRP
PSAPMSGPUBCLOCK
PSAPMSGPUBCON
PSAPMSGPUBCSYNC
PSAPMSGPUBDATA
PSAPMSGPUBERR
PSAPMSGPUBERRP
PSAPMSGPUBHDR
PSAPMSGPUBINST
PSAPMSGPUBLOCK
PSAPMSGPUBSYNC
PSAPMSGSUBCERR
PSAPMSGSUBCERRP
PSAPMSGSUBCLOCK
PSAPMSGSUBCON
PSAPMSGSUBCSYNC
PSAPMSGSUBPRCID
PSAPMSGXTB
APPLICATION PACKAGES
PSPACKAGEDEFN
PSPACKAGELANG
PSAPPCLASSDEFN
APPROVAL RULE SETS
APPR_HDR_LNG
APPR_RULE_AMT
APPR_RULE_DETL
APPR_RULE_FIELD
APPR_RULE_HDR
APPR_RULE_LN
APPR_RULE_QTY
APPR_RULE_ROLE
PSVAITEM
PSVAITEMIMG
PSVAITEMLANG
ARCHIVE TEMPLATES
PS_ARCH_PROJ
PS_ARCH_TBL
PS_ARCH_CTRL
PS_ARCH_OTH_CTRL
PS_ARCH_SQL_LNG
BUSINESS COMPONENTS
PSBCDEFN
PSBCDEFNLANG
PSBCITEM
PSBCITEMLANG
BUSINESS INTERLINKS
PSIODEFN
PSIODEFNLANG
PSIOINPUTS
PSIOOUTPUTS
PSIOSETTINGS
BUSINESS PROCESSES
PSBUSPROCDEFN
PSBUSPROCITEM
PSBUSPROCLANG
PSBUSPROCSEC
PSBUSPRIMG
PSBUSPITEMLANG
PSBUSPRIMGLANG
CHANGE CONTROL
PSCHGCTLHIST
PSCHGCTLLOCK
COLORS
PSCOLORDEFN
CONNECT STRINGS
PSCONN
PSCONNLANG
PSCONNPROP
PSCONNPROPLANG
CUBE TEMPLATES
ANALYSIS_DB
ANALYSIS_DB_DIM
ANL_DB_LANG
ANL_DB_QRY_ESS
CUBE_AGG_DEF
CUBE_AGG_DIM
CUBE_FILTER_ITM
DEFINITION SECURITY
PSOBJGROUP
PSOPROBJ
DELETE USER BYPASS TABLE
PS_BYPASS_TABLE
DICTIONARY
PSSCDICTDEFN
DIMENSIONS
DIMENSION
DIMENSION_LANG
DIM_CTRL_TBL
DIM_DATA_SRC
DIM_INPUT_FLD
DIM_ROLLUP
DIM_ROLLUP_LVL
DIRECTORY
PSDSDIR
PSDSSRVR
DSCONNECTID
PSDSEXT_INSTALL
PSDSSECMAPMAIN
PSDSSECMAPSRVR
DSUSRPRFLMAP
PSDSUSERPRFL
PSDSSECROLERULE
DSSRCH_SBR
DSSRCHATTR
DSSECFILTER
PT_WF_NOT_DSCFG
EDI OBJECTS
PS_ECACTIONCDS
PS_ECACTIONS
PS_ECCVTPROFILE
PS_ECENTITYCDS
PS_ECEXTPARTNER
PS_ECEXTTPLINK
PS_ECGENERAL
PS_ECINMAPFILE
PS_ECINMAPFLD
PS_ECINMAPFLDCVT
PS_ECINMAPREC
PS_ECINMAPRECFLD
PS_ECINTLINK
PS_ECINTPARTNER
PS_ECMAPDEFN
PS_ECMAPPROFILE
PS_ECNAMES
PS_ECOUTMAPCVT
PS_ECOUTMAPFLD
PS_ECOUTMAPREC
PS_ECOUTMAP
PS_ECPRIEVENTCDS
PS_ECPRODFLTS
PS_ECPROMAP
PS_ECPROTRANS
PS_ECSECEVENTCDS
PS_ECTPALIAS
PS_ECTPCVT
PS_ECTPCVT_HDR
PS_ECTPCVT_LN
PS_ECTPPROFILE
PS_ECTRANS
PS_ECTRANSOPTION
PS_ECTRANSOPVAL
EVALUATED NODE TRANSACTION
PSNODETRX
PSNODTRXCONPROP
EVALUATED RELATIONSHIP TRANSACTION
PSRELATIONTRX
FIELD FORMATS
PSFMTDEFN
PSFMTITEM
FIELDS
PSDBFIELD
PSDBFIELDLANG
PSDBFLDLABL
PSDBFLDLABLLANG
FILE LAYOUT DEFINITIONS
PSFLDDEFN
PSFLDFIELDDEFN
PSFLDSEGDEFN
FORGOT EMAIL TEXT
PSPSWDEMAIL
PSPSWDEMAILLANG
FORMAT DEFINITIONS
PSCIREF
PSCIREFLANG
PSCIREFPROPERTY
PSCIREFENUM
PSCISYNCDEFN
HOLIDAY DEFINITIONS
PSHOLIDAYDEFN
-- ICE 569507001
PS_XMLSERVICEINFO
IMAGE AND HTMLCATALOG-- CONTENT
PSCONTDEFN
PSCONTDEFNLANG
LANGUAGES
PSLANGUAGES
PS_STRINGS_LNG_TBL
MAINTENANCE LOG
PS_MAINTENANCE_LOG
MENUS
PSMENUDEFN
PSMENUDEFNLANG
PSMENUITEM
PSMENUITEMLANG
PSXFERITEM
MESSAGE CHANNELS
PSCHNLDEFN
PSCHNLDEFNLANG
PSCHNLNODE
PSSUBCHNL
MESSAGE DEFINITIONS
PSMSGDEFN
PSMSGDEFNLANG
PSMSGFLDOVR
PSMSGREC
PSMSGVER
MESSAGE NODES
PSMSGNODEDEFN
PSNODEDEFNLANG
PSCONNECTSTRING
PSNODEURITEXT
PSNODECONPROP
PSNODCONPRPLANG
PSNODEPROPLANG
PSNODESDOWN
PSTRUSTNODES
MESSAGES
PSMSGSETDEFN
PSMSGSETLANG
PSMSGCATDEFN
PSMSGCATLANG
MOBILE PAGE
PSMPDEFN
PSMPDEFNLANG
PSMPDEFNDEV
PSMPDEFNDEVLANG
PSMPCONTDEV
PSMPCONTDEVLANG
PSSYSTEMID
PSAUTHMP
OBJECT CHANGE (RENAMES)
PSOBJCHNG
PAGES
PSPNLDEFN
PSPNLFIELD
PSPNLTREECTRL
PSPNLHTMLAREA
PSPNLCNTRLDATA
PSPNLBTNDATA
PSPNLDEFNLANG
PSPNLFIELDLANG
PSPNLHTMLLANG
PSPNLBTNLANG
PANEL GROUPS
PSPNLGRPDEFN
PSPNLGDEFNLANG
PSPNLGROUP
PSPNLGROUPLANG
PASSWORD HINTS
PSPSWDHINT
PSPSWDHINT_LANG
PEOPLECODE
PSPCMPROG
PSPCMNAME
PEOPLETOOLS PROJECTS
PSPROJECTDEFN
PSPROJECTITEM
PSPROJDEFNLANG
PSPROJECTDEP
PSPROJECTINC
PSPROJECTMSG
PSPROJECTSEC
PEOPLETOOLS SYSTEM DATA
PSCERTDB
PSKEYDB
PSCHARSETS
PS_OLAP_ATTRIB_NAM
PS_VERTICAL_MARKET
PS_APP_DES_OBJECTS
PS_APP_DES_OBJ_PAR
PSPGEACCESSDESC
PSOBJSECDESC
PSOPTPARMTYPE
PSLOCALEDEFN
PSLOCALELANG
PSLOCALEOPTNDFN
PSCOLLATIONS
PS_CDM_FILE_EXT
PS_AEONLINEINST
PS_WL_TEMPLATE_GEN
PS_WL_TEMPL_GEN_TK
PSGATEWAY
PS_INSTALLATION_IB
PSRF_FLIST_TBL
PSRF_FLIST_LANG
PSRF_FVIEW_TBL
PSRF_FVIEW_LANG
PS_DECIMAL_POS_TBL
PS_WL_TEMPL_GNTKLN
PSACTIVEXLIC
PS_APPDES_OBJ_PERM
PSXMLSIGNINST
PS_TS_REC_KEYFLDS
PS_TS_REC_TXTFLDS
PS_TS_RECORDS
PS_MCF_INSTALL
PS_MCFIMNETWORKS
PSMCFRENPERMS
PSMCFSYSTEM
PS_MCFUQTASKCFG
PS_PINGOPTIONS
PSVERITYLOCALE
PS_PTP_TABLE1
PS_PTP_TABLE2
PSOPRALIASTYPE
PSOPRALIASFIELD
PS_PT_CTI_SWITCH
PS_WF_INSTSTATUS
PERMISSION LISTS
PSCLASSDEFN
PSAUTHBUSCOMP
PSAUTHCHNLMON
PSAUTHCUBE
PSAUTHITEM
PSAUTHOPTN
PSAUTHPRCS
PSAUTHSIGNON
PSPRCSPRFL
PS_MC_OPR_SECURITY
PS_MC_OPRID
PS_SCRTY_ACC_GRP
PS_SCRTY_QUERY
PERSONALIZATIONS
PSUSEROPTNDEFN
PSUSEROPTNLANG
PSOPTNCATGRPLNG
PSOPTNCATGRPTBL
PSOPTNCATTBL
PSOPTNCATLANG
PORTAL
PSPRSMDEFN
PSPRSMDEFNLANG
PSPRSMATTR
PSPRSMATTRLANG
PSPRSMATTRVAL
PSPRSMATTRVALNG
PSPRSMPERM
PSPRSMSYSATTR
PSPRSMSYSATTRVL
PSPRSMHPASGPGLT
PSPRSMSYNC
PSPRDMDEFN
PSPRDMDEFNLANG
PSPRDMCNTPRV
PORTAL REGISTRY USER FAVORITES
PSPRUFDEFN
PORTAL USER REGISTRY HOMEPAGE
PSPRUHDEFN
PSPRUHTAB
PSPRUHTABPGLT
PROBLEM DEFINITIONS
PSOPTPRBTYPE
PSOPTPRBTYPELNG
PSOPTTRN
PSOPTTRNLNG
PSOPTTRNCTLG
PSOPTREC
PSOPTRECLNG
PSOPTFIELD
PROCESS CONTROL
PS_SCHDLDEFN
PS_SCHDLDEFNLANG
PS_SCHDLITEM
PS_SCHDLMESSAGE
PS_SCHDLNODEPARM
PS_SCHDLNOTIFY
PS_SCHDLRPTDIST
PS_SCHDLTEXT
PROCESS DEFINITIONS
PRCSDEFN
PRCSDEFNLANG
PRCSDEFNGRP
PRCSDEFNLANG
PRCSDEFNPNL
PRCSDEFNXFER
PRCSDEFNNOTIFY
PRCSDEFNCNTDIST
PRCSDEFNMESSAGE
PRCSDEFNMETA
PROCESS JOBS
PRCSJOBDEFN
PRCSJOBDEFNLANG
PRCSJOBGRP
PRCSJOBITEM
PRCSJOBPNL
PS_PRCSJOBNOTIFY
PS_PRCSJOBCNTDIST
PS_PRCSJOBMESSAGE
PS_PRCSSEQUENCE
PS_PRCSOUTPUTLIST
PS_PRCSOUTDESTTYPE
PS_PRCSSYSTEM
PS_PRCSPURGELIST
PROCESS RECURRENCE
PRCSRECUR
PRCSRECURLANG
PRCSRECURDATE
PRCSRECUREXEMPT
PROCESS SERVERS
PS_SERVERCLASS
PS_SERVERDEFN
PS_SERVERNOTIFY
PS_SERVERMESSAGE
PS_SERVEROPRTN
PROCESS TYPES
PS_PRCSTYPEDEFN
PS_PRCSTYPEDEFNLNG
PS_PRCSTYPEMETA
QUERIES
PSQRYDEFN
PSQRYDEFNLANG
PSQRYBIND
PSQRYBINDLANG
PSQRYCRITERIA
PSQRYEXPR
PSQRYFIELD
PSQRYFIELDLANG
PSQRYLINK
PSQRYRECORD
PSQRYSELECT
RECORD GROUP
PS_REC_GROUP_REC
PS_REC_GROUP_TBL
RECORDS AND INDEXES
PSRECDEFN
PSRECDEFNLANG
PSRECFIELD
PSINDEXDEFN
PSKEYDEFN
PSDDLMODEL
PSDDLDEFPARMS
PSSPCDDLPARM
PSRECDDLPARM
PSIDXDDLPARM
PSRECFIELDDB
PSRECTBLSPC
RELATIONSHIPS
PSRELATCONTACT
PSRELATIONLANG
PSRELATIONPROP
PSRELATIONSHIP
PSRELATIONTRX
PSRELPROPLANG
ROLES
PSROLEDEFN
PSROLEDEFNLANG
PSROLECANGRANT
PSROLECLASS
SDK DATA
PS_SDK_AMORT_PREF
PS_SDK_BUS_EXP_DTL
PS_SDK_BUS_EXP_PER
PS_SDK_COMPANY_TBL
PS_SDK_COUNTRY_TBL
PS_SDK_CURR_CD_TBL
PS_SDK_DEPT_TBL
PS_SDK_EM_MAILLST
PS_SDK_EM_RCVMSGS
PS_SDK_EM_SNDEMAIL
PS_SDK_FILEUTL_AET
PS_SDK_INSTALL
PS_SDK_INTL_FLG_CD
PS_SDK_JOB
PS_SDK_LOCH_TBL
PS_SDK_PERS_DATA
PS_SDK_POS_DATA
PS_SDK_PSTREENODE
PS_SDK_RP_INPUT
PS_SDK_RP_PO
PS_SDK_RP_POLINE
PS_SDK_RP_QUERYWRK
PS_SDK_RP_RESULT
PS_SDK_RP_SALORDER
PS_SDK_RP_SITE
PS_SDK_RP_SOQRY1
PS_SDK_RP_SOQRY2
PS_SDK_RT_TYPE_TBL
PS_SDK_RUNCNTL
PS_SDK_SCRTY_DEPT
PS_SDK_SM
PS_SDK_SM_CONCATE
PS_SDK_SRCHSPREF
PS_SDK_SRCH_SAVE
PS_SDK_STOCK
PS_SDK_STOCKXCHG
PS_SDK_STOCK_PRF
PS_SDK_UPS_COST
PS_SDK_UPS_CST_RES
PS_SDK_UPS_TIME
SECURITY
PSACCESSPRFL
PSOPRDEFN
PSSTATUS
SECURITY LINKS
PSUSEROTHER
PSUSERSELFOTHER
PSROLEOTHER
PSPERMLISTOTHER
SECURITY OPTIONS
PSSECOPTIONS
SIGNON PEOPLECODE
PSSIGNONPPC
SQL
PSSQLDEFN
PSSQLDESCR
PSSQLLANG
PSSQLTEXTDEFN
STYLE SHEETS
PSSTYLECLASS
PSSTYLECLASSFNT
PSSTYLSHEETDEFN
PSSTYLEDEFNLANG
PSSTYLECLSLANG
PSSTYLEFNTLANG
STYLES
PSSTYLEDEFN
PSSTYLEDEFNLANG
SUBSCRIPTIONS
PSSUBDEFN
SYSTEM
PSOPTIONS
SYSTEM PAUSE TIME
PSSPTDEFN
PSSPTIMES
TOOLBARS
PSTOOLBARDEFN
PSTOOLBARITEM
TRANSLATES
PSXLATDEFN
PSXLATITEM
PSXLATITEMLANG
TREE STRUCTURES
PSTREESTRCT
PSTREESTRCTLANG
TREES
PSTREEDEFN
PSTREEDEFNLANG
PSTREEBRANCH
PSTREELEAF
PSTREELEVEL
PSTREENODE
PSTREEPROMPT
PSTREESELCTL
PSTREESELNUM
PSTREESELECT01
PSTREESELECT02
PSTREESELECT03
PSTREESELECT04
PSTREESELECT05
PSTREESELECT06
PSTREESELECT07
PSTREESELECT08
PSTREESELECT09
PSTREESELECT10
PSTREESELECT11
PSTREESELECT12
PSTREESELECT13
PSTREESELECT14
PSTREESELECT15
PSTREESELECT16
PSTREESELECT17
PSTREESELECT18
PSTREESELECT19
PSTREESELECT20
PSTREESELECT21
PSTREESELECT22
PSTREESELECT23
PSTREESELECT24
PSTREESELECT25
PSTREESELECT26
PSTREESELECT27
PSTREESELECT28
PSTREESELECT29
PSTREESELECT30
PSTREESELNUM
URL DEFINITIONS
PSURLDEFN
PSURLDEFNLANG
USER ID TYPES
PSOPRALIASTYPE
PSOPRALIASFIELD
USERS
Note: PSOPRDEFN exported seperately, see top of script
PSOPRALIAS
PSROLEUSER
PSUSERATTR
PSUSEREMAIL
PSUSERPRSNLOPTN
PS_ROLEXLATOPR
PS_RTE_CNTL_RUSER

End User Role for Service Desk in Solution Manager

Hey,
I am launching the Service Desk functionality for my End Users. One thing that i want to know of is the role that I should assign my user in Solution Manager to access his message. E.g.
I have a user 'A' who creates a message from any system in my landscape:Test, QA, Dev or Production. Now this message reaches in Solution Manager and is assigned to a certain Support Team according to the rules I defined. Now the personnel of Support Team needs some feedback from the end user who created the message. For that the user 'A' has to log into Solution Manager, access his message and enter the details which the Support Team requested.
I want to know that what Role should i give to this user 'A' so that he is able to access ONLY the messages that he created i.e. "Reported by" field showing user 'A'; and is able to view and edit them.
If I give him the role SAP_SUPPDESK_CREATE and SAP_SUPPDESK_DISPLAY, he is just able to see the messages, all of them, but is not authorized to edit any. Please help me out in this matter as i need a solution asap.
Regards,
Bilal Nazir

Hi Nazir,
Create a role and add this t-code manually.
CRM_DNO_MONITOR - Transaction Monitor
This is will definitely solve your problem.
Feel free to revert back.
Thanks and Regards,
Ragu
ERP,
Suzlon Energy Limted, Pune
Extn: 2638
+919370675797
I have no limits for others sky is only a reason

Tables for Service Desk Org Structure

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