Tablet previously rejected for TradeIn Offer

Hi Best Buy CS Team,
on the previous TradeIn Program I was wrongfully denied at Bust Buy Store 808 because my Tablet was not in the Best Buy Database when the language of the offer clearly stated "any working tablet". I tried to do the trade in on the last day of the offer which was on an Sunday so I didn't have any corporate recourse.
Can you please inform the staff and Manager at
BOYNTON BEACH FL (Store 808)
550 N Congress Ave
Boynton Beach, FL 33426
of the proper policy regarding this new trade in as I don't want to have another wasted and frustrating drive to that store.
Just so you know: that previous fiasco prevented me from spending $$$ to purchase the Surface Pro and Best Buy is losing out on many sales if they continue to not honor the terms of the promotions.
Thank you in advance.

Hello sunray123,
From my understanding, our Galaxy Tab A trade-in promotion is very similar to the offers we’ve provided in the past in that a tablet outside of our trade-in system may still be accepted as a viable device with the condition that it meets all other terms and conditions stipulated in the offer. If this was the only reason you were denied, it’s regrettable to hear our store associates were unaware of this possibility, and I’m sorry for any frustration this reported denial may have caused you.
In order for me to assess the situation at hand, I do require some additional information about your past store experience.
1)      What tablet did you attempt to turn in under this trade in offer?
2)      Does this tablet have any accidental damage (i.e.: cracked screen, water damage)?
3)      Do you recall the name of the associate or manager who was helping you in the store?
Once I have this information, I’ll be happy to reach out to our Boynton Beach store to provide them some clarifying information surrounding this particular offer to ensure we aren’t incorrectly denying our customers the promotion, along with contact some of our internal contacts for further assistance.
I hope to hear from you soon,
Alex|Social Media Specialist | Best Buy® Corporate
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Re: Tablets rejected for Trade-in Offer

I had exactly the same experence with the same BB store (498-Bellevue, WA). On Monday 5/4/2015, I tried to trade in a fully working (no damage) Hisense Sero 7 LT tablet for the on-going Samsung Galaxy Tab A trade-in offer. Was refused for the reason "this tablet cannot be found in BestBuy's database". I pointed out the offer would apply to "any working tablet", but was given the answer "Not all products are eligible".
Time and efforts wasted, I was deeply frustrated with the situation (i.e. random interpretation of the confusing terms and conditions for the offer). Would you please kindly clarify whether working tablets NOT in BestBuy's database would qualify for this trade-in offer? If the answer is yes, would you please be so kind to contact the manager of Best Buy store #498 to rectify the situation, as obviously the store has been repeatedly rejecting eligible trade-in tablets on the basis of "not found in database". Thanks!

Hi there onlinekk,
Welcome to the forum! With such an exciting device being released, I can understand why you would want to participate in this trade-in offer. I'm sorry to hear you had a very similar experience as another customer here on the forum, even at the same store!
As it is my understanding that the Samsung Galaxy Tab A trade-in offer works similarly to our previous trade-in offers, we should have alternative methods of processing such a trade-in under this offer for tablets not found in our system. Please know that I've already reached out to the Bellevue, WA store regarding this offer to provide further clarification. I would encourage you return to the store with a qualifying tablet to participate in this offer, and request assistance from a manager. Please do not hesitate to reach out to us if you continue to have trouble!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Tablet not accepted for trade in surface pro 3 150 coupon

Hi I have a proscan tablet model plt4311. Is it applicable for trade in or not. The store at best buy waterfront Pittsburgh says they cannot accept it. As far as I know the best buy policy says any working tablet will work. Please reply

Hello Mohitpharma,
Thank you for reaching out to us regarding your trade-in! I'm sorry to hear you may have had trouble with trading in a Proscan tablet under our trade-in offer to trade up to the Surface Pro 3. Provided your tablet meets the working qualifications, it should have qualified for this promotion.
We trust that our stores are kept up-to-date and are knowledgeable in how to process qualifying tablets under such promotions. Sadly, it seems that this promotion ended yesterday, 4/18/15. With that said, as I see you were inquiring about combining three coupons in another post (Movers Coupon, College Student Deals coupon, and the $150 coupon from the Surface Pro 3 trade-in offer), which you will see I've merged with this post. Was this a proactive inquiry, or were you able to successfully trade in your Proscan tablet?
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I have 1 Iphone and an account with Apple. I have considered purchasing more software and hardware from you product range as I like what you offer. How ever since owning the Iphone and purchasing one software purchase as an experiment I do not feel like I would like to continue using your products. Why do I feel this way:
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As explained in the forum Terms of Use you agreed to, this is strictly a user-to-user iPhone tech support site and Apple doesn't participate here or read most of these posts. No one here can help you with your iTunes App store problems. See this support article:
http://support.apple.com/kb/HT1933
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Dear Rama Rao
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Tablet previously rejected for TradeIn Offer

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