Updates for previously paid for apps that address stability issues, bug fixes, other improvements that a customer is entitled to
Why is the policy of Apple to prohibit customers from downloading FREE updates for previously paid for apps that address stability issues, bug fixes and other improvements that a customer is entitled to because the customer does not currently have a credit card on file that they can verify has an available balance??? I can understand it even for free apps or apps on sale or because most of those apps depend on in-app purchases but COME ON. Where is the ethics in that policy? Where is the consumer protection? Especially considering the ONLY marketplace to receive these third party products is through apple. INSANE.
Wasted another 3 or 4 hours today trying to find a solution. I am unable to provide alternative payment method and money is tight for next 2 weeks but this is temporary. It's not as if I will never be purchasing more apps and apple products in the future. I have been a loyal apple customer since the days when Power!ac 9500 retailed for $8,000.00. Another words for a very long time.
Anyone else find this to be a legitimate issue?
I am all for any instance where I am asked to verify my account or Apple ID. The issue is that I am being denied delivery of a beneficial update of a premium, already paid for app... Because I am (at the moment) maxxed out with my credit card I have associated with my Apple ID.
There are four different (full version) paid for apps that just all released major updates. The third party developers offer the updates for free to customers who have purchased the full version of the app and the update includes stability improvements, iOS 7 comparability, bug fixes and expanded functionality.
These are not apps that, in total, cost over $100... And that I use every day.
Never had an issue with being required to verify my account or Apple ID.
Similar Messages
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Retrieve an App previously paid for
Hello,
I have 1 Iphone and an account with Apple. I have considered purchasing more software and hardware from you product range as I like what you offer. How ever since owning the Iphone and purchasing one software purchase as an experiment I do not feel like I would like to continue using your products. Why do I feel this way:
1) Today I rang your Australian office 133 622, to ask how I could retrieve the previous paid game (ATC 4). Whilst on the phone waiting in the que I was disconnected without warning. i rerang the number and went through the menu again and waited about a minute before being disconnected again. You may tell me that the system is disconnecting me due to an overload in your system but from my perspective its about customer service. I am sure you understand!
2) When I purchased the game (ATC 4) from apple store it functioned well and was enjoyable but unfortunately my iphone had to be reset due to some software update issues at the time (Which I also had to ring Apple about). After the iphone reset there was no facility that I was aware of at the time which allowed me to reinstall my paid version of the game. Today I see that there is a way to retrieve software from 18 months of purchase. My complaints also extend to the software being able to be retrieved at anytime during my account activation. I paid for it and it should be available otherwise why would I want to do it again?
The reason for my complaint today is to let you know the above but also to tell you that because of this lack of service, and lack of paid software previously paid for, it gives me no confidence to purchase more software ie TomTom apps etc for the Iphone or any other hardware and software using this surrent system because if I have a further reset of my iphone etc there is no guarantee I can recover what I paid for.
I would appreciate a reply when you are ready, thank you.As explained in the forum Terms of Use you agreed to, this is strictly a user-to-user iPhone tech support site and Apple doesn't participate here or read most of these posts. No one here can help you with your iTunes App store problems. See this support article:
http://support.apple.com/kb/HT1933
If you want to make suggestions to Apple, post it on the Feedback Page:
http://www.apple.com/feedback/iphone.html
Message was edited by: modular747 -
Yesterday Adobe Helpdesk gave me a link to manually update my monthly paid for Photoshop CC and now I am getting 00 day trial version expiration warnings, but I paid already for 5 months. How fix this today?
ps: on Thursday there was a automatic windows 8.1 update before shutting down the pc and in friday the photoshop CC monthly paid for since huly 19, did not download the available update. Via helpdesk I got a link to manually update the photoshop CC but today I get a warning that the photoshop CC has 00 days left in trail....whereas I have been paying and using it for 5 months already and helpdesk chat is closed today on saturday.
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4 days ago NBC announced that hackers can intercept email and other communications that are meant to be encrypted. What update fixes this issue?
First, I would avoid listening to NBC as a source for tech news. They've proven that they are not a responsible source for that kind of thing. See:
NBC severely overhypes Sochi hacking story
Second, the SSL issue is solved by upgrading to iOS 7.0.6, as Allan points out. Plug in your phone, open the Settings app and go to General, then Software Update. Download and install the update from there. You can also download it on your computer, in iTunes, and install through sync, but that download will be larger, since it's not specific to your device.
Finally, note that you still cannot trust e-mail... anything you put in an e-mail might as well be put on a postcard. SSL encryption only protects the transmission of username and password, when it comes to e-mail... the contents of the messages sent and received are not encrypted, and can be read (or even modified) by anyone between you and the sender/recipient. The only way to protect your e-mail is through some kind of signing and encryption, such as S/MIME. -
HT1768 Updated to itunes 10.6.40 and notice stability issues in the mini player
Updated to itunes 10.6.40 and notice stability issues in the mini player, anyone have same issues ? can anyone help ?
Shipitbysea wrote:
... anyone have same issues ? can anyone help ?
Why don't you describe the issues so we know what you are talking about.
BTW: You posted in the iTunes for Mac forum. -
I have just upgraded from Windows XP to Windows 7 and then reinstalled CS4 (purchased a couple of years back and paid for) then input the unique code number. Now I get an error msg that says "Licencing has stopped working". What do I need to do?
Hello Carole,
Please try the steps mentioned in the link below:
Error "Licensing has stopped working" | Windows
Thanks
Alisha -
How we create Variable for Previous year for COPA reports
Hi Guruss,
I am making a COPA report for Current year comparison with previous year from KE31. For 1st column I have created the Variable for current year (which works perfectly) now in 2nd column i need the actual data pertaining to previous. So can any one please guide me how to create the variable for previous year.
ThanksThanks Jagannadha,
I have create the variable for current year on KE3E. but i am confuse how i create the variable for previous year on KE3E.
Waiting for reply. -
i just updated to Yosemite and now can't open mail or finder or other apps. Wheel just goes round and round
I just uninstalled it and am waiting for it to reinstall. I sincerely hope that I have not lost everything that I worked on so hard. Now that mobile me is gone, I have not been able to go between devices to transfer things. I was merely trying to take a document I had worked on and open it in pages, but it said my version was too old. When I updated, it wouldn't load. Now I cannot do anything. I hope that the reinstall fixes it without losing everything. Please advise!!! Yes, I am in panic mode.
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Hi everyone,
I've recently updated my iphone 4s with the ios7 update and there was a bug fix I also downloaded recently but I hadn't noticed anything wrong at the time. I know it's not happened that often today but does anyone have any problems with their 'slide to unlock' button and have to reload their iphone again? Do you think there'll be a bug fix for it? Just worried as it's not old and I have a feeling I shouldn't have bothered with the update at all.Why would you think it's a bug? If it were a bug EVERYONE would be having the same issue.
Basics from the user guide are restart, reset, restore from backup, restore as new. -
Ever since I downloaded FF 4, I try to play Text Twist on 3 different websites and nothing happens. It attempts to load the game and I get a blank screen. All of the other games that I habitually play seem to be working fine. What happened?
I got it working with the help of Live Chat tech support. There was some sort of error happening with my graphics driver... something that was not a problem with my previous version of Photoshop was now a problem with the new version. I updated the graphic card driver and software via the manufacturer's website and that helped me get through.
After updating the driver... at first it felt like I was going backward a bit... I got an expired trial period error again on opening Photoshop the first time, but then I tried again logging out and logging back in to CC as noted previously ( http://helpx.adobe.com/photoshop/kb/cc-applications-crash-immediately- launch.html ) ... and this time that helped fix the trial error and this time that was not followed by crashing (thanks to the graphics driver update).
I have an ATI Radeon HD 5670 graphics card. The previous version of the driver I was running did not work with Photoshop CC. I have now updated the driver to version 12.104.0.0 and everything is working now.
Thanks to the Live Chat technician who quickly identified my graphics card as the issue! -
basically yeah, I updated my software because it said that iOS 7.0.1 was out as a bug fixes update and now my phone constantly glitches the **** out, its super slow, and it pretty much created more bugs than it did fix them. So how can I go back to iOS 7? because 7.0.1 is an absolute nightmare.
Try updating to iOS 7.0.2.
Does your iPhone still have performance issues? Have you tried the basics? -
4S trouble with ringtones
Hi,
Thanks for your response. I did restore to new location, drive J, and chose "maintain folder structure". So, the catalog and a complete set of my photos was copied to the new external drive J. However, the catalog is still linked to the original set of my photos that are still on drive M. Any ideas?
JRD -
HT6032 Purchase instruments again in GarageBand 2.0 when it was previously paid for?
It says here (http://support.apple.com/kb/HT6032) that if we purchased a previous version of GarageBand, we can restore the missing instrument. However, I tried tapping on the Already Purchased and logged in my credentials but still unable to get the full version of GarageBand on the iOS. I called the Apple Support and they told me I need to purchase AGAIN!?!? THis is contradicting what is mentioned in the article?
Come on Apple! This is not the way to make money. Why do I have to RE-pay for an app that I have already purchase before with full functionalities and then with one update, you took thme away and ask me to pay again. It is just not right.Apple Support doesn't support iTunes Store issues and often doesn't really know what they're talking about. The iTunes Store has no phone support. Presuming you downloaded the new version of GarageBand using the same iTunes Store ID and password you previously purchased the instruments under, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
If you used a different Apple ID, that's probably why it's not working. You'll need to either delete GarageBand and try to re-download it using the ID you purchased the instruments under, or repurchase the instruments.
Regards. -
Update the previous records for the same customer.
Hi All,
I want to update the columns when the status = 'Processed'. And for the last 4 months.
Create table
cust_loans
( cust_id number(12),
year_month varchar2(20),
status varchar2(20),
c_info varchar2(20)
address varchar2(20),
loan_type varchar2(20),
vin_num varchar2(20)
cust_id year_month Status c_info address loan_type vin_num
456789 201005 W
456789 201006 N
456789 201007 Y
456789 201008 Y
456789 201009 N
456789 201010 Processed Austin Auto ajkd3323
456789 201011 Processed Austin Auto ajkd3324
456789 201012 Processed Austin Auto ajkd3325
256712 201005 W
256712 201006 N
256712 201007 Y
256712 201008 Y
256712 201009 N
256712 201010 Y
256712 201011 Processed Minnesota Auto erer334
256712 201012 Processed Minnesota Auto erer335
Output Expected
456789 201005 W
456789 201006 N Austin Auto ajkd3323
456789 201007 Y Austin Auto ajkd3324
456789 201008 Y Austin Auto ajkd3325
456789 201009 N Austin Auto ajkd3326
456789 201010 Processed Auto ajkd3323
456789 201011 Processed Austin Auto ajkd3324
456789 201012 Processed Austin Auto ajkd3325
256712 201005 W
256712 201006 N
256712 201007 Y Minnesota Auto erer334
256712 201008 Y Minnesota Auto erer335
256712 201009 N Minnesota Auto erer336
256712 201010 Y Minnesota Auto erer337
256712 201011 Processed Minnesota Auto erer334
256712 201012 Processed Minnesota Auto erer335Thanks.
Edited by: AJR on Mar 26, 2011 12:03 PM
Edited by: AJR on Mar 26, 2011 12:03 PMHi Try this and see if you get your output,
UPDATE cust_loans cl1
SET vin_num = NVL ((SELECT vin_num FROM (SELECT * FROM (SELECT year_month,cust_id,vin_num
,MIN (year_month) OVER (PARTITION BY cust_id) ym
FROM cust_loans WHERE status = 'Processed')
WHERE year_month = ym) cl2
WHERE cl1.cust_id = cl2.cust_id AND cl1.c_info IN ('Y', 'N')
AND TO_DATE (cl1.year_month, 'YYYYMM') >= ADD_MONTHS (TO_DATE (cl2.year_month, 'YYYYMM'), -4)
AND TO_DATE (cl1.year_month, 'YYYYMM') < TO_DATE (cl2.year_month, 'YYYYMM')),cl1.vin_num)
WHERE cl1.year_month > (SELECT NVL (MAX (year_month), cl1.year_month)
FROM cust_loans cl3
WHERE NVL (c_info, 'W') = 'W' AND NVL (status, 'x') != 'Processed' AND cl1.cust_id = cl3.cust_id)
AND NVL (status, 'x') != 'Processed'G. -
I just e ordered the product and can't seem to get an answer. Please help!
Hello,
Export PDF is an online service and no installer is there to install it on the machine.
To use this service, you just need to go to following link: https://cloud.acrobat.com/
And Sign-In to Export PDF service.
Regards,
Anoop
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