Tcl & VXML disconnecting

Hello,
Here is my problem, Im using an hybrid application TCL/VXML, with some events I need to call VXML application to send messages to a HTTP server, the problem is that I need to send a message when the call is disconnected, the application doesnt have time to execute the VXML application, Is there a way to stop disconnecting the session after the application is finished ???
This is the debug:
Dec 30 12:02:07.236: //36547//TCL2:/tcl_legObjCmd: leg vxmldialog leg_incoming -u flash://datos_3.vxml -p mensaje3
Dec 30 12:02:07.236: //36547//TCL2:/tcl_vxmlDialogObjCmd: vxmldialog leg_incoming -u flash://datos_3.vxml -p mensaje3
Dec 30 12:02:07.236: //36547//TCL2:/vtd_lg_incoming: argc 6
Dec 30 12:02:07.236: //36547//TCL2:/vtd_lg_incoming: Legs [36547 ]
Dec 30 12:02:07.240: //36547//TCL2:/tcl_parseCallID_vartagObj: VARTAG Translation Leg Count=1
Dec 30 12:02:07.240: //-1//TCL2:/createAVArrayFromTclArray: DuLlama = 2
Dec 30 12:02:07.240: //-1//TCL2:/createAVArrayFromTclArray: DuEsta = 0
Dec 30 12:02:07.240: //-1//TCL2:/createAVArrayFromTclArray: IdLla = 0
Dec 30 12:02:07.240: //-1//TCL2:/createAVArrayFromTclArray: IdTarea = 365471202
Dec 30 12:02:07.240: //-1//TCL2:/createAVArrayFromTclArray: Mensaje = 3
Dec 30 12:02:07.240: //36547//TCL2:/TclInterpDriver: Tcl_Eval Failed in action=act_Cleanup code=1
code=ERROR
Dec 30 12:02:07.240: IVR TCL script failure
Result:
Command Error: vxmldialog incoming leg 36547 has command active
Dec 30 12:02:07.240: IVR TCL script failure errorInfo:
Command Error: vxmldialog incoming leg 36547 has command active
while executing
"leg vxmldialog leg_incoming -u flash://datos_3.vxml -p mensaje3"
(procedure "act_Cleanup" line 20)
invoked from within
"act_Cleanup"
Thx in advance for your help

Its me again,
Now I know that the problem is when I receive "ev_disconnect" the incoming leg just dissapair, so cant execute commands using that leg, is there a way to create a "virtual leg" to use for this ??? I only need VXML to send messages to an http server, no need to play audio or dtmf.
Thx again
Note:
I tried sendmsg but have the same problem, cant use vxml applications without a leg, and dont know how to create ine.

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    line vty 0 4
    login
    end
    Please help me out how o fix this issue/

    Thanks for the respose
    The microapp what I use is user.microapp.ToExtVXML[]
    This is the activity log in the CVP application. I dont see any error logs.
    192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.109,,start,newcall,
    192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.109,,start,ani,NA
    192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.109,,start,areacode,NA
    192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.109,,start,exchange,NA
    192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.109,,start,dnis,NA
    192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.109,,start,uui,NA
    192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.109,,start,iidigits,NA
    192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.125,CVP Subdialog Start_01,enter,
    192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.593,CVP Subdialog Start_01,exit,done
    192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.593,Greetings,enter,
    192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.597,Greetings,interaction,audio_group,initial_audio_group
    192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.703,Greetings,exit,done
    192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.703,Menu,enter,
    192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.707,Menu,interaction,audio_group,initial_audio_group
    192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.875,Menu,exit,
    192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.875,,end,how,hangup
    192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.875,,end,result,normal
    192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.875,,end,duration,1
    192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.531,,start,newcall,
    192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.531,,start,ani,NA
    192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.531,,start,areacode,NA
    192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.531,,start,exchange,NA
    192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.531,,start,dnis,NA
    192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.531,,start,uui,NA
    192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.531,,start,iidigits,NA
    192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.531,CVP Subdialog Start_01,enter,
    192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.921,CVP Subdialog Start_01,exit,done
    192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.921,Greetings,enter,
    192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.957,Greetings,interaction,audio_group,initial_audio_group
    192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:07.109,Greetings,exit,done
    192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:07.109,Menu,enter,
    192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:50:25.718,,end,how,app_session_complete
    192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:50:25.718,,end,result,timeout
    192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:50:25.718,,end,duration,1819
    192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.312,,start,newcall,
    192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.312,,start,ani,NA
    192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.312,,start,areacode,NA
    192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.312,,start,exchange,NA
    192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.312,,start,dnis,NA
    192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.312,,start,uui,NA
    192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.312,,start,iidigits,NA
    192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.312,CVP Subdialog Start_01,enter,
    192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.750,CVP Subdialog Start_01,exit,done
    192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.750,Greetings,enter,
    192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.782,Greetings,interaction,audio_group,initial_audio_group
    192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.937,Greetings,exit,done
    192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.937,Menu,enter,
    192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:53:25.718,,end,how,app_session_complete
    192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:53:25.718,,end,result,timeout
    192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:53:25.718,,end,duration,1829
    Thank you

  • CVP 7.0(2) not creating correct string to send to VXML Server

    Hello,
    When running CVP 7.0(2), has anyone run into an issue with CVP still attaching the [locale]/[app_media_lib] when setting app_media_lib = ".." in the ICM script?
    http://1.1.1.1:7000/CVP/en-us/../Server?application=HelloWorld resulted in a bad fetch.
    I was able to find a bug that says the workaround is to use "...", but that did not work.  Below are the bug details.  Any thoughts?
    How to configure app_media_lib for VXML Server apps in incorrect
    Symptom:
    Integrating a Call Studio script with Unified ICME scripts fails
    Conditions:
    Call returns the following error on the gateway
    Loading fail with url (http://{VXML-Server-IP}:7000/CVP/en-us/.../Server?callid={callid}&application={Application Name)
    Workaround:
    Make sure the app_media_lib ECC Variable is set to "..."
    Thanks,
    Nathan

    Can you verify from a browser that
    http://1.1.1.1:7000/CVP/Server?application=HelloWorld
    gets to the first VXML page of the app? does VXMLServer\admin\status.bat show 1 caller in there?
    use
    http://1.1.1.1:7000/CVP/Server?audium_action=hangup
    to disconnect.
    Is the ECC variable long enough?
    I've never heard of this three dots business.
    Regards,
    Geoff

  • Trying to configure survivability.tcl but no luck

    Hi,
    I'm trying to configure the survivability.tcl service but I can't seem to get it to work.  I've followed the instructions on the CVP config/admin guide but no luck.  Attached is the config from a 2811 I'm using on the LAB.
    My setup:
    ICM 8.5 server running Rogger, Logger, PG, CTIOS, HDS (x.x.x.82)
    CVP 8.0 server running CVP call server, vxml server, media server (x.x.x.83)
    UCM 8.6 call manager server (x.x.x.81)
    2811 running (C2800NM-IPVOICEK9-M) 12.4(24)T5 (x.x.x.254)
         4 FXO ports
    I would appreciated if someone could look at the config and tell me what's wrong or point me to documentation.
    The config is in the attached file.
    thanks

    It's a bug: CSCth50439    survivability tcl script takes 60 seconds to kick in
    I opened a TAC case and the engineer found it right away.
    Symptom:
    In a Cisco CVP solution installation it might be observed that the survivability tcl script takes 60 seconds to kick in on the gateway when the CVP server is down or unreachable.
    Conditions:
    When the CVP server is down or unreachable. So far seen in CVP versions 4.1 and 7.0.2.
    Workaround:
    comment out the following line in survivability.tcl:
    # set fsm(any_state,ev_proceeding)              "StopTimer same_state"
    and load the new file and service on the gateway, after that you can set the following under the survivability service to desired time in seconds to control the  time it takes to start the script.
        param setup-timeout 
    thanks again for all the help.

  • VXML RINGTONE SERVICE Problem - Call is not routed to agents

    We got below mentioned error in CVP Call Server logs for our calls. Due to this calls are not routed to agents.
    Apart from our call flow, I need to know what is the cause and solution of this error.
    Aborting XFER and disconnecting the caller code 488. RINGTONE SERVICE is not answering within 5000 millisecs, or the caller did not receive or accept the reinvite for ringtone media setup.  
    1646: 172.20.242.103: May 14 2014 11:50:07.701 +0300: %CVP_9_0_ICM-7-CALL: {Thrd=pool-1-thread-69-ICM-561} CALLGUID = 28D1273EDA6511E3999FDDDE4246E36C, DLGID = 112 [IVR_LEG] - Processing ,, [MsgBus:CALL_STATE_EVENT], ssId=SYS_IVR1, eventId=DISCONNECT, causeCode=NORMAL_COMPLETION,, LEGID = , DNIS = 9555210577, ANI = sip:[email protected]:5060
    1647: 172.20.242.103: May 14 2014 11:50:07.701 +0300: %CVP_9_0_ICM-7-CALL: {Thrd=pool-1-thread-69-ICM-561} CALLGUID = 28D1273EDA6511E3999FDDDE4246E36C, DLGID = 112 [IVR_LEG] - Publishing ,, [ICM_EVENT_REPORT], dialogueId=112, sendSeqNo=2, eventId=DISCONNECT, causeCode=NORMAL_COMPLETION,, LEGID = , DNIS = 9555210577, ANI = sip:[email protected]:5060
    1648: 172.20.242.103: May 14 2014 11:50:07.701 +0300: %CVP_9_0_ICM-7-CALL: {Thrd=pool-1-thread-69-ICM-561} CALLGUID = 28D1273EDA6511E3999FDDDE4246E36C, DLGID = 112 [IVR_LEG] - Deleted dialogue. Duration: 0 hrs, 0 mins, 0 secs, 109 msecs
    2017: 172.20.242.103: May 14 2014 11:50:07.717 +0300: %CVP_9_0_SIP-7-CALL: {Thrd=DIALOG_CALLBACK.7} CALLGUID = 28D1273EDA6511E3999FDDDE4246E36C LEGID = 28D25F8E-DA6511E3-99A5DDDE-4246E36C - [INBOUND]: Reinvitation proceeding TRYING.
    2018: 172.20.242.103: May 14 2014 11:50:12.685 +0300: %CVP_9_0_SIP-7-CALL: {Thrd=pool-1-thread-66-SIP-7351} CALLGUID = 28D1273EDA6511E3999FDDDE4246E36C LEGID = 28D25F8E-DA6511E3-99A5DDDE-4246E36C - [INBOUND]: Called ring leg: CALLGUID = 28D1273EDA6511E3999FDDDE4246E36C LEGID = 28D1273EDA6511E3999FDDDE4246E36C-140005740768575 - [RING-OUT]: status code = 0: elapsed msecs = 5000
    2019: 172.20.242.103: May 14 2014 11:50:12.685 +0300: %CVP_9_0_SIP-3-SIP_CALL_ERROR: CALLGUID = 28D1273EDA6511E3999FDDDE4246E36C LEGID = 28D25F8E-DA6511E3-99A5DDDE-4246E36C - [INBOUND]: Aborting XFER and disconnecting the caller code 488. RINGTONE SERVICE is not answering within 5000 millisecs, or the caller did not receive or accept the reinvite for ringtone media setup. (current=1 max=226) [id:5004]
    2020: 172.20.242.103: May 14 2014 11:50:12.685 +0300: %CVP_9_0_SIP-7-CALL: {Thrd=pool-1-thread-74-SIP-7355} CALLGUID = 28D1273EDA6511E3999FDDDE4246E36C LEGID = 28D25F8E-DA6511E3-99A5DDDE-4246E36C - [INBOUND]: Waiting 2000 millisecs before terminating.
    69088: 172.20.242.103: May 14 2014 11:50:12.873 +0300: %CVP_9_0_RPT-7-handleFakeNewCall: {Thrd=Thread-58} create fake New Call for >>HEADERS: (JMSType)=MsgBus:VXML_SCRIPT_DETAIL (JMSDestination)=Topic(CVP.VXMLSERVER.REPORT) (JMSTimestamp)=1400057412857 (ServerID)=cvp9lab2.SYS_VXML1:VXML:VXML1:cvp9lab2.MsgBus001 >>BODY: elementName=start elementid=1001871400057412857 timezone=Asia/Riyadh callguid=2BEF7F5ADA6511E399B0DDDE4246E36C localOffset=180 sessionname=172.20.242.103.1400057412842.21144.outbound ani=sip:172.20.243.187 howEventExited=1 sessionvars= sessionid=1001881400057412857 eventExitState=next uui=NA appName=outbound callStartDatetime=Wed May 14 11:50:12 AST 2014 elementTypeID=0 isNewCall=true vxmldatetime=Wed May 14 11:50:12 AST 2014 version=CVP_9_0 calltypeid=6 category=0 iidigits=NA dnis=sip:[email protected]:5060 >>STATE: isTabular=false isWriteable=false cursor=-1
    69089: 172.20.242.103: May 14 2014 11:50:12.873 +0300: %CVP_9_0_RPT-7-handleFakeNewCall : {Thrd=Thread-58} 2BEF7F5ADA6511E399B0DDDE4246E36C onHold start time: Wed May 14 11:50:12 AST 2014

    Hi,
    //After that the agent goes to Reserved state but the call doesn't come through.//
     I don't have experience on PCCE , but UCCE perspective this looks to me more like ATR(Agent Targeting rule) or Device Target Issue. Ringtone service should not cause Calls to fail.
    Can you please post log from CVP, for Particular call that faced this issue?
    Regards
    Chintan

  • FXO not disconnecting after AA picksup

    hi all,
    I have a CCME10 with ISR2911.
    Incoming calls to AA keeps ringing even when caller hangs up the call. I have no issue if it is a direct incoming call to extension(connection plar opx).
    Is there any way i can get the call to disconnect correctly with AA?
    I tired using "supervisory disconnect anytone" on the voice-port 0/0/0 solved my problem, BUT it messed up my outgoing call. Outgoing call only rang once, then it gets cut off
    voice-port 0/0/0
    supervisory disconnect dualtone mid-call
    supervisory custom-cptone DST
    caller-id enable
    application
    service aa flash:app-b-acd-aa-3.0.0.2.tcl
      paramspace english index 1
      param number-of-hunt-grps 2
      param handoff-string aa
      param dial-by-extension-option 1
      paramspace english language en
      param aa-pilot 6000
      paramspace english location flash:
      param second-greeting-time 60
      param welcome-prompt _bacd_welcome.au
      param call-retry-timer 15
      param voice-mail 6000
      param max-time-call-retry 700
      param service-name queue
    service queue flash:app-b-acd-3.0.0.2.tcl
      param queue-len 10
      param aa-hunt3 3333
      param number-of-hunt-grps 1
      param aa-hunt2 2222
      param queue-manager-debugs 1
    dial-peer voice 3000 pots
    service aa
    incoming called-number 6000
    port 0/0/0
    forward-digits all

    This looks like FXO disconnect problem to me:
    http://ciscoflair.blogspot.com/2009/05/cisco-fxo-disconnect-issue.html
    If you successfully find your disconnect tones for your country I think that your AA is going to work fine also...
    HTH,
    Dragan

  • Call drop when VXML server goes down

    Can somebody tell me what should ideally happen in the below given scenario?
    We have two media/vxml servers. We have a ACE load balancer which sends calls to these two servers. When the customer call is sent to CVP for self service (VXML application) , if the VXML server is shut down (via the CVP OAMP) , should the call drop ? or survivability kicks in the gateway ?
    What we saw is the call is dropped after 2-3 seconds of silence.
    We see in the CVP PIM logs that " called party disconnect" event and ends the call. Similarly in the gateway we see the transport down message and discnnects the call. is this correct?
    Is there any way to preserve this call and treat it?

    Hi Shravan,
    If you had configured survivability then ideally that call should hit the survivabilty. Normally on the VXML Gateways survivability is not auto configured, we would need to configure accordingly depending on the requirement. If survivability is not configured then the call would disconnect
    Additionally, could you please let us know the call flow for the self service in your setup
    Thanks,
    Dass
    Please rate useful posts

  • Basic tcl and wav files required in VG for a stanalone cvp architecture

    hy all
    I am very new to this field and still learning can someone help me gain knowledge on this subject my question is
    What are the files needed in VG for supporting a standalone CVP architecture  ?   (in specific the VXML,tcl and wav files ??
    What are the use of the following services run in an ICM router ?
      rtsvr, dbagent, testsync, router, ccagent, mdsproc
    What are the use of the following services run in an ICM logger ?
      configlogger, csfs, listlogger, recovery, replication

    A stand-alone CVP VXML solution does not need ICM at all. You simply set up the services on the gateway
    service CVPSelfService flash:CVPSelfServiceBootstrap.vxml
    service helloworld flash:CVPSelfService.tcl
      param CVPSelfService-port 7000
      param CVPSelfService-app HelloWorld             <<<<<<<< whatever the VXML app is called
      paramspace english location flash
      param CVPPrimaryVXMLServer 164.103.128.20 <<<<<<<< primary VXML server
      param CVPBackupVXMLServer 172.20.142.20   <<<<<<<< backup VXML server
    I usually also install
      service cvperror flash:cvperror.tcl
      service ringtone flash:ringtone.tcl
    as well.
    Regards,
    Geoff

  • Record time duration for fax in vxml

    I am going to get the time duration used for fax sending in vxml:
    <transfer name="mycall" destexpr="'fax://' + phone_num" bridge="false" connecttimeout="120s" maxtime="180s" cisco-longpound="true" cisco-mailtoaddress="'xxxx'" >
    <catch event="telephone.disconnect.transfer">
    <assign name="mydur" expr="mycall$.duration"/>
    <goto next="#timeCount"/>
    </catch>
    </transfer>
    <var name="startTime" expr="new Date();"/>
    <var name="endTime"/>
    <form id="timeCount">
    <block>
    <assign name="document.startTime" expr="startTime.getTime();"/>
    <assign name="document.startTime" expr="Number(startTime);"/>
    <assign name="document.endTime" expr="new Date();"/>
    <assign name="document.endTime" expr="endTime.getTime();"/>
    <assign name="document.endTime" expr="Number(endTime);"/>
    <assign name="mydur" expr="document.endTime - document.startTime;"/>
    </block>
    </form>
    But mycall$.duration is 0 after transferring fax.
    And even if I use codes to count time duration, the duration, mydur, is about the same regardless of the number of pages sent.
    Is it possible to use vxml to record time duration of fax?
    Thank you!

    Paste the following Config:
    sh ver
    sh run
    debug of one call demonstrating the problem :
    debug voip ivr all
    debug vxml all

  • FXO disconnect Issue

    I have a problem regarding the termination of FXO ports.
    We have a call manager with IP Phones connected and a Cisco 2821
    gateway with FXO ports.Now the issue is that when somebody calls
    from PSTN to the IP Phone and disconnects the call before the IP PHone
    user pick up the phone ,the IP PHone keeps ringing and the FXO port remains
    up though the PSTN user has already disconnected the call.
    I have read many documents regarding this issue on Cisco Web site.We successfully
    resolved the issue but another problem arised after that.
    NOw here are the 3 steps we did.
    1)INitially we did not apply any configuration to the FXO ports .So we
    were having the same problem as described above.
    2)We applied the following configuration on the FXO Ports,
    voice class custom-cptone 1
    dualtone busy
    dualtone ringback
    dualtone reorder
    dualtone out-of-service
    dualtone number-unobtainable
    dualtone disconnect
    frequency 425 425
    cadence 200 200 200 200
    voice-port 0/1/0
    supervisory disconnect anytone
    supervisory custom-cptone 1
    input gain -6
    output attenuation 6
    echo-cancel coverage 24
    cptone SA
    caller-id enable
    The problem resolved succesfully .The FXO port goes on hook when the
    PSTN user disconnects the call.
    3)After applying the above config,we used a tcl script to provide
    basic auto-attendant feature on the router.We started having the same FXO issue
    again.Now based upon the above information ,how do u think we should
    resolve the problem.

    This URL should help you:
    http://www.cisco.com/en/US/tech/tk652/tk653/technologies_tech_note09186a00800ae2d1.shtml

  • VXML Problem

    Hi All,
    I have a problem with my vxml inside my TCL script. By the way i'm using the TCL2.0 script. The problem is vxml process change my output to another value. Example :
    .Jan 17 13:15:25.185: <var>: namep=aniNo1 expr=0122222222
    .Jan 17 13:15:25.185: //-1//VXML:/vxml_expr_eval: expr=var aniNo1=0122222222
    .Jan 17 13:15:25.185: <var>: namep=aniNo2 expr=0192505246
    .Jan 17 13:15:25.185: //-1//VXML:/vxml_expr_eval: expr=var aniNo2=0192505246
    .Jan 17 13:15:25.189: <var>: namep=aniNo3 expr=0361565224
    .Jan 17 13:15:25.189: //-1//VXML:/vxml_expr_eval: expr=var aniNo3=0361565224
    .Jan 17 13:15:25.189: vxml_counter_reset:
    .Jan 17 13:15:25.189: //-1//VXML:/vxml_formitem_select: Status=VXML_STATUS_OK,
    .Jan 17 13:15:25.189: //-1//VXML:/vxml_formitem_select: AsyncStatus=VXML_STATUS_OK
    .Jan 17 13:15:25.189: //-1//VXML:/vxml_expr_eval: expr=_in76='defined'
    .Jan 17 13:15:25.189: //-1//VXML:/vxml_block_proc:
    .Jan 17 13:15:25.189: <block>:
    .Jan 17 13:15:25.189: //-1//VXML:/vxml_item_attrs_proc: name=_in76
    .Jan 17 13:15:25.189: //-1//VXML:/vxml_exit_proc:
    .Jan 17 13:15:25.189: <exit>:
    .Jan 17 13:15:25.189: //-1//VXML:/vxml_nmtokens_proc: name=aniNo1 name=aniNo2 name=aniNo3
    .Jan 17 13:15:25.189: //-1//VXML:/vxml_leave_scope: scope=8
    .Jan 17 13:15:25.189: //-1//VXML:/vxml_vapp_terminate: vapp_status=0 ref_count 0
    .Jan 17 13:15:25.189: //-1//VXML:/vxml_vapp_terminate: exitstr=aniNo1=21570706,aniNo2=192505246,aniNo3=63367828
    .Jan 17 13:15:25.189: //-1//VAPP:/vapp_terminate:
    .Jan 17 13:15:25.189: //-1//VAPP:/vapp_session_exit_event_name: Exit Event vxml.session.complete
    the number suppose to be 0122222222 but change to 21570706. Can anybody help me? i'm using the vxml code just like in the documentation. Please2 help me? is there any new version of tcl ivr?

    Hi,
    //After that the agent goes to Reserved state but the call doesn't come through.//
     I don't have experience on PCCE , but UCCE perspective this looks to me more like ATR(Agent Targeting rule) or Device Target Issue. Ringtone service should not cause Calls to fail.
    Can you please post log from CVP, for Particular call that faced this issue?
    Regards
    Chintan

  • %IVR-3-APP_ERR: TCL CVP:

                     I have a setup where a call comes into our inbound gateway ISDN and then gets routed SIP to CVP and then CVP does a SIP Refer to another number which is handled via a dialpeer on that same gateway.  The call completes successfully, but in the inbound gateway I am seeing this error show up for each call:
    %IVR-3-APP_ERR: TCL CVP: ******* survivability.tcl: Service 030BB139.243E11D8.84040022.91580338 did not register successfully ******* CallID = 030BB139.243E11D8.84040022.91580338
    Any ideas on what is causing this error message?

    Can anyone help?
    I took a look at debugs voice application all. And it is indeed the gateway A survivability tcl disconnecting the call.
    TCL CVP: ******* Procedure SetupTimerExpired  ******* CallID = D286E3AA.A2A211E4.B5A7A44C.11F01A00
    and
    TCL CVP: ******* Call setup aborted due to setup timer expiration  ******* CallID = D286E3AA.A2A211E4.B5A7A44C.11F01A00
    I tried increasing the param setup-timeout 10 as well as param alert-timeout. But same thing happens. I see the call go out tried it to several destinations. Rings once then disconnects.

  • TCL Application for IVR

    I have a query regarding the Cisco IVR Project especially with the TCL Scripts. I use the ?show call application voice summary? (please see figure 1.0).
    Questions:
    1. Do I need to download the TCL Application in cisco.com and load it to the TFTP Server?
    2. Are the TCL Scripts indicated below is built in on the Router? Or it only shows the supported applications that are compatible with the Router?
    3. If any case that these TCL are installed on the Router, could it be possible to download it from the router instead of downloading it in cisco.com?
    4. Can you help me about TCL Scripts? Though I read some documents there was still some lose ends and loop wholes that I need to clarify with you. Is there any programming (e.g. VXML) in using this? I?m really confused right now.
    Figure 1.0
    Internap-Philippines# show call application voice summary
    name description
    CTAPP Call Treatment Action Application
    session Basic app to do DID, or supply dialtone.
    fax_hop_on Script to talk to a fax redialer
    clid_authen Authenticate with (ani, dnis)
    clid_authen_collect Authenticate with (ani, dnis), collect if that fails
    clid_authen_npw Authenticate with (ani, NULL)
    clid_authen_col_npw Authenticate with (ani, NULL), collect if that fails
    clid_col_npw_3 Authenticate with (ani, NULL), and 3 tries collecting
    clid_col_npw_npw Authenticate with (ani, NULL) and 3 tries without pw
    DEFAULT Default system session application
    lib_off_app Libretto Offramp
    Call Treatment Action Application - Version 1.0.
    TCL Script Version 2.0 supported.
    TCL Script Version 1.1 supported.
    Voice Browser Version 2.0 for VoiceXML 1.0 & 2.0 supported.

    Hi,
    I began working on the B-ACD script and I can now obtain a return status on failure of transfer to an extension.
    However, B-ACD uses a different technique for this, rather than setting up a new call leg, and conferencing, it simply hand-offs to the "default" application.
    So, changes made to B-ACD may not be good for H.450, and viceversa.
    Anyway, once I'm done with the mods, will post the script.
    Hope this helps, if so please rate post!

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