Call gets disconnected after playing the menu from CVP

Hello,
When I make a call, the call is going to the ICM and then it is coming to the Call server then to the VXML gateway and then it goes to the VXML server and plays the promt.
The problem i am facing is that once the menu audio is played the call gets disconnected.  It doesnt let me choose any options. I feel it is not able to identify the my inputs
I have some debug outputs
Mar  1 01:09:03.095: //-1/C113522D805A/CCAPI/cc_api_display_ie_subfields:
   cc_api_call_setup_ind_common:
   cisco-username=1000
   ----- ccCallInfo IE subfields -----
   cisco-ani=sip:[email protected]:5060
   cisco-anitype=0
   cisco-aniplan=0
   cisco-anipi=0
   cisco-anisi=1
   dest=sip:[email protected];transport=udp
   cisco-desttype=0
   cisco-destplan=0
   cisco-rdie=FFFFFFFF
   cisco-rdn=
   cisco-rdntype=0
   cisco-rdnplan=0
   cisco-rdnpi=-1
   cisco-rdnsi=-1
   cisco-redirectreason=-1   fwd_final_type =0
   final_redirectNumber =
   hunt_group_timeout =0
*Mar  1 01:09:03.103: //-1/C113522D805A/CCAPI/cc_api_call_setup_ind_common:
   Interface=0x67213130, Call Info(
   Calling Number=sip:[email protected]:5060,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
   Called Number=sip:[email protected];transport=udp(TON=Unknown, NPI=Unknown),
   Calling Translated=FALSE, Subscriber Type Str=Un
R1#known, FinalDestinationFlag=TRUE,
   Incoming Dial-peer=811, Progress Indication=NULL(0), Calling IE Present=TRUE,
   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=65
*Mar  1 01:09:03.103: //-1/C113522D805A/CCAPI/ccCheckClipClir:
   In: Calling Number=sip:[email protected]:5060(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
*Mar  1 01:09:03.103: //-1/C113522D805A/CCAPI/ccCheckClipClir:
   Out: Calling Number=sip:[email protected]:5060(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed)
*Mar  1 01:09:03.103: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
*Mar  1 01:09:03.103: :cc_get_feature_vsa malloc success
*Mar  1 01:09:03.103: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
*Mar  1 01:09:03.103:  cc_get_feature_vsa count is 1
*Mar  1 01:09:03.103: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:
*Mar  1 01:09:03.103: :FEATURE_VSA attributes are: feature_name:0,feature_time:1732532552,feature_id:23
*Mar  1 01:09:03.103: //65/C113522D805A/CCAPI/cc_api_call_setup_ind_common:
   Set Up Event Sent;
   Call Info(Calling Number=(TON=Unknown, NPI=Unknown, Screening=User, Passed, Presentation=Allowed),
   Called Number=(TON=Unknown, NPI=Unknown))
*Mar  1 01:09:03.111: //65/C113522D805A/CCAPI/cc_process_call_setup_ind:
   Event=0x67452800
*Mar  1 01:09:03.119: //65/C113522D805A/CCAPI/ccCallSetContext:
   Context=0x65097114
*Mar  1 01:09:03.119: //65/C113522D805A/CCAPI/cc_process_call_setup_ind:
   >>>>CCAPI handed cid 65 with tag 811 to app "_ManagedAppProcess_bootstrap"
*Mar  1 01:09:03.143: //65/C113522D805A/CCAPI/ccCallProceeding:
   Progress Indication=NULL(0)
*Mar  1 01:09:03.147: //65/C113522D805A/CCAPI/ccCallConnect:
   Progress Indication=NULL(0), Data Bitmask=0x0
*Mar  1 01:09:03.151: //65/C113522D805A/CCAPI/ccCallConnect:
   Call Entry(Connected=TRUE, Responsed=TRUE)
*Mar  1 01:09:03.239: //65/C113522D805A/CCAPI/cc_api_event_indication:
   Event=141, Call Id=65
*Mar  1 01:09:03.243: //65/C113522D805A/CCAPI/cc_api_event_indication:
   Event Is Sent To Conferenced SPI(s) Directly
*Mar  1 01:09:03.243: //65/C113522D805A/CCAPI/cc_api_caps_ind:
   Destination Interface=0x0, Destination Call Id=-1, Source Call Id=65,
   Caps(Codec=0x0, Fax Rate=0x2, Vad=0x2,
   Modem=0x0, Codec Bytes=20, Signal Type=2)
*Mar  1 01:09:03.243: //65/C113522D805A/CCAPI/cc_api_caps_ind:
   Caps(Playout Mode=1, Playout Initial=60(ms), Playout Min=40(ms),
   Playout Max=250(ms), Fax Nom=300(ms))
*Mar  1 01:09:04.163: //65/C113522D805A/CCAPI/ccCallHandoff:
   Silent=FALSE, Application=0x6773AB4C, Conference Id=0xFFFFFFFF
*Mar  1 01:09:04.295: //65/C113522D805A/CCAPI/ccSetDigitTimeouts:
   Initial Digit Timeout=0(ms), Inter Digit Timeout=0(ms)
*Mar  1 01:09:04.295: //65/C113522D805A/CCAPI/ccSetDigitTimeouts:
   Call Entry(Inter Digit Timeout=0(ms), Initial Digit Timeout=0(ms))
*Mar  1 01:09:04.295: //65/xxxxxxxxxxxx/CCAPI/ccCallReportDigits:
   (callID=0x41, digit_event=0x1, enable=TRUE, consume=FALSE)
*Mar  1 01:09:04.299: //65/C113522D805A/CCAPI/ccCallReportDigits:
   Enabled=TRUE, Call Id=65
*Mar  1 01:09:04.303: //65/xxxxxxxxxxxx/CCAPI/cc_api_call_report_digits_done:
   (vdbPtr=0x67213130, callID=0x41, disp=-4, digit_event=0x1, enable=TRUE, consume=FALSE)
*Mar  1 01:09:04.307: //65/C113522D805A/CCAPI/cc_api_call_report_digits_done:
   Enabled=TRUE, Disposition=0xFFFFFFFC, Interface=0x67213130, Call Id=65
*Mar  1 01:09:04.311: //65/C113522D805A/CCAPI/cc_api_call_report_digits_done:
   Call Entry(Initial Digit Timeout=0(ms), Inter Digit Timeout=0(ms))
*Mar  1 01:09:05.291: //65/C113522D805A/CCAPI/ccAssociateStream:
   Coder=5, DTMF Relay=4, Vad=0,
   Record Function=0x0, Event Queue=0x66954714, Stream Context=678B0364,
   Record Context=0x0, Stream Call Id=66, Call Id=65
*Mar  1 01:09:05.295: //65/C113522D805A/CCAPI/ccAssociateStream:
   Call Entry(Stream Status=2, Digit Enable=TRUE)
*Mar  1 01:09:05.327: //65/C113522D805A/CCAPI/cc_api_call_associated:
   Interface=0x0, CallId=65, Disposition=0
   Play Function=0x62C2DFA8, Codec=0x5, Vad=0x0
   Media Type=0x3, SPI Context=0x678D2480, Stream CallId=66
   TX Dynamic Pt=0x0, RX Dynamic Pt=0x0
*Mar  1 01:09:05.531: //65/C113522D805A/CCAPI/ccSetDigitTimeouts:
   Initial Digit Timeout=5000(ms), Inter Digit Timeout=10000(ms)
*Mar  1 01:09:05.535: //65/C113522D805A/CCAPI/ccSetDigitTimeouts:
   Call Entry(Inter Digit Timeout=10000(ms), Initial Digit Timeout=5000(ms))
*Mar  1 01:09:05.535: //65/xxxxxxxxxxxx/CCAPI/ccCallReportDigits:
   (callID=0x41, digit_event=0x1, enable=TRUE, consume=FALSE)
*Mar  1 01:09:05.535: //65/C113522D805A/CCAPI/ccCallReportDigits:
   Enabled=TRUE, Call Id=65
*Mar  1 01:09:05.535: //65/xxxxxxxxxxxx/CCAPI/cc_api_call_report_digits_done:
   (vdbPtr=0x67213130, callID=0x41, disp=-4, digit_event=0x1, enable=TRUE, consume=FALSE)
*Mar  1 01:09:05.539: //65/C113522D805A/CCAPI/cc_api_call_report_digits_done:
   Enabled=TRUE, Disposition=0xFFFFFFFC, Interface=0x67213130, Call Id=65
*Mar  1 01:09:05.543: //65/C113522D805A/CCAPI/cc_api_call_report_digits_done:
   Call Entry(Initial Digit Timeout=5000(ms), Inter Digit Timeout=10000(ms))
*Mar  1 01:09:08.723: //65/C113522D805A/CCAPI/ccDisassociateStream:
   Record Context=0x0, Stream Call Id=66, Call Id=65
*Mar  1 01:09:08.723: //65/C113522D805A/CCAPI/ccDisassociateStream:
   Call Entry(Stream Status=1, Digit Enable=TRUE)
*Mar  1 01:09:08.735: //65/C113522D805A/CCAPI/ccAssociateStream:
   Coder=5, DTMF Relay=4, Vad=0,
   Record Function=0x0, Event Queue=0x66954714, Stream Context=678B0364,
   Record Context=0x0, Stream Call Id=66, Call Id=65
*Mar  1 01:09:08.739: //65/C113522D805A/CCAPI/ccAssociateStream:
   Call Entry(Stream Status=2, Digit Enable=TRUE)
*Mar  1 01:09:08.747: //65/C113522D805A/CCAPI/cc_api_call_associated:
   Interface=0x0, CallId=65, Disposition=0
   Play Function=0x62C2DFA8, Codec=0x5, Vad=0x0
   Media Type=0x3, SPI Context=0x678D2480, Stream CallId=66
   TX Dynamic Pt=0x0, RX Dynamic Pt=0x0
R1#
R1#
*Mar  1 01:09:16.143: //65/C113522D805A/CCAPI/ccDisassociateStream:
   Record Context=0x0, Stream Call Id=66, Call Id=65
*Mar  1 01:09:16.143: //65/C113522D805A/CCAPI/ccDisassociateStream:
   Call Entry(Stream Status=1, Digit Enable=TRUE)
*Mar  1 01:09:16.175: //65/C113522D805A/CCAPI/ccCallDisconnect:
   Cause Value=16, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)
*Mar  1 01:09:16.179: //65/C113522D805A/CCAPI/ccCallDisconnect:
   Cause Value=16, Call Entry(Responsed=TRUE, Cause Value=16)
*Mar  1 01:09:16.227: //65/C113522D805A/CCAPI/cc_api_call_disconnect_done:
R1#Disposition=0, Interface=0x67213130, Tag=0x0, Call Id=65,
   Call Entry(Disconnect Cause=16, Voice Class Cause Code=0, Retry Count=0)
*Mar  1 01:09:16.235: //65/C113522D805A/CCAPI/cc_api_call_disconnect_done:
   Call Disconnect Event Sent
*Mar  1 01:09:16.235: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
*Mar  1 01:09:16.235: :cc_free_feature_vsa freeing 67445940
*Mar  1 01:09:16.235: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:
*Mar  1 01:09:16.235:  vsacount in free is 0
I have some  basic VXML gateway configuration
R1#show run
Building configuration...
Current configuration : 2588 bytes
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
hostname R1
boot-start-marker
boot-end-marker
no aaa new-model
memory-size iomem 5
ip cef
no ip domain lookup
ip domain name lab.local
ip auth-proxy max-nodata-conns 3
ip admission max-nodata-conns 3
multilink bundle-name authenticated
voice service voip
sip
  header-passing
application
  service cvperror flash:cvperror.tcl
  paramspace english index 0
  paramspace english language en
  paramspace english location flash
  paramspace english prefix en
  service new-call flash:bootstrap.vxml
  paramspace english index 0
  paramspace english language en
  paramspace english location flash
  paramspace english prefix en
  service ringtone flash:ringtone.tcl
  paramspace english language en
  paramspace english index 0
  paramspace english location flash
  paramspace english prefix en
  service ringback flash:ringtone.tcl
  service handoff flash:handoff.tcl
  paramspace english index 0
  paramspace english language en
  paramspace english location flash
  paramspace english prefix en
  service bootstrap flash:bootstrap.tcl
  paramspace english index 0
  paramspace english language en
  paramspace english location flash
  paramspace english prefix en
archive
log config
  hidekeys
interface FastEthernet0/0
ip address 192.168.1.253 255.255.255.0
duplex auto
speed auto
interface FastEthernet0/1
no ip address
shutdown
duplex auto
speed auto
ip forward-protocol nd
no ip http server
no ip http secure-server
control-plane
dial-peer voice 9191 voip
service ringtone
session protocol sipv2
incoming called-number 91919191
codec g711ulaw
no vad
dial-peer voice 9292 voip
service cvperror
session protocol sipv2
incoming called-number 92929292
codec g711ulaw
no vad
dial-peer voice 1503 voip
destination-pattern 1503
session protocol sipv2
session target ipv4:192.168.1.57
dtmf-relay rtp-nte h245-alphanumeric h245-signal
codec g711ulaw
ip qos dscp cs3 signaling
no vad
dial-peer voice 100 voip
destination-pattern 10..
session target ipv4:192.168.1.100
dial-peer voice 811 voip
service bootstrap
session protocol sipv2
session target sip-server
incoming called-number 81T
codec g711ulaw
no vad
line con 0
exec-timeout 0 0
privilege level 15
logging synchronous
line aux 0
exec-timeout 0 0
privilege level 15
logging synchronous
line vty 0 4
login
end
Please help me out how o fix this issue/

Thanks for the respose
The microapp what I use is user.microapp.ToExtVXML[]
This is the activity log in the CVP application. I dont see any error logs.
192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.109,,start,newcall,
192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.109,,start,ani,NA
192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.109,,start,areacode,NA
192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.109,,start,exchange,NA
192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.109,,start,dnis,NA
192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.109,,start,uui,NA
192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.109,,start,iidigits,NA
192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.125,CVP Subdialog Start_01,enter,
192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.593,CVP Subdialog Start_01,exit,done
192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.593,Greetings,enter,
192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.597,Greetings,interaction,audio_group,initial_audio_group
192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.703,Greetings,exit,done
192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.703,Menu,enter,
192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.707,Menu,interaction,audio_group,initial_audio_group
192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.875,Menu,exit,
192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.875,,end,how,hangup
192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.875,,end,result,normal
192.168.1.57.1368611401109.0.ImationIVR,05/15/2013 15:20:01.875,,end,duration,1
192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.531,,start,newcall,
192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.531,,start,ani,NA
192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.531,,start,areacode,NA
192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.531,,start,exchange,NA
192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.531,,start,dnis,NA
192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.531,,start,uui,NA
192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.531,,start,iidigits,NA
192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.531,CVP Subdialog Start_01,enter,
192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.921,CVP Subdialog Start_01,exit,done
192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.921,Greetings,enter,
192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:06.957,Greetings,interaction,audio_group,initial_audio_group
192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:07.109,Greetings,exit,done
192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:20:07.109,Menu,enter,
192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:50:25.718,,end,how,app_session_complete
192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:50:25.718,,end,result,timeout
192.168.1.57.1368611406531.1.ImationIVR,05/15/2013 15:50:25.718,,end,duration,1819
192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.312,,start,newcall,
192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.312,,start,ani,NA
192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.312,,start,areacode,NA
192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.312,,start,exchange,NA
192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.312,,start,dnis,NA
192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.312,,start,uui,NA
192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.312,,start,iidigits,NA
192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.312,CVP Subdialog Start_01,enter,
192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.750,CVP Subdialog Start_01,exit,done
192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.750,Greetings,enter,
192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.782,Greetings,interaction,audio_group,initial_audio_group
192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.937,Greetings,exit,done
192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:22:56.937,Menu,enter,
192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:53:25.718,,end,how,app_session_complete
192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:53:25.718,,end,result,timeout
192.168.1.57.1368611576312.2.ImationIVR,05/15/2013 15:53:25.718,,end,duration,1829
Thank you

Similar Messages

  • The Subsequent Requirm not getting deleted after deleting the Item from P.O

    Hi all
    The Subsequent Requirment for the Material is not getting  cancelled even after deleting the Item from the Purchase Order  and we have even deleted the Requirment for the Top level material . If we click on the Pegging requirment for the Subsequent requirment the system is telling that no Pegging Requirment exists but it is not getting deleted. Waiting for the feed backs

    Kumar,
    Run MRP for the Materials involed and let us know if there are any exception messages.
    Regards,
    Prasobh

  • Services in JCo RFC not getting started after Changing the client from 001

    Hi SAP Stars,
                               I have recently Installed Quality and Production servers with PI 7.1 on windows 2003, Sqlserver 2005, when I'm doing Post Activities(http://host:port/nwa) in which I try to change the client from 001 to 300(newly created) in  JCo RFC(4 services) and start the service it is throwing error when I again change it to 001 client and start the service it is getting started, Could anyone help me in solving this issue same issue I facing in PI 7.1 Quality and Production
    Thanks In Advance
    Anil Kumar

    Hi Anil,
    All these JCo RFCs are client specific RFCs.
    Please logon your PI NWA
    Choose Configuration Management - Infrastructure- JCo RFC Provider
    Then, Select the RFC
    Under Details -> Choose Repository Configuraton
    Change the client name to 300 (your new client)
    Save
    And repeat the same for all JCo RFC that you want to work for your newly created client.
    Please ensure that you are using SAPJSF user & correct password for all these RFCs.
    Ideally, these rfcs shuould work now if now please restart your PI  (mostly Java alone also do)
    I hope this helps you.
    Regards
    Sekhar
    Edited by: sekhar on Dec 17, 2009 11:39 AM

  • My incoming calls on my iphone 5C get disconnected after the first ring. Please help!

    My incoming calls on my iphone 5C get disconnected after the first ring. Please help!

    I had this problem too with my newly bought iPhone 4s.I went to a technician shop to ask what the problem is and they said they could fix it however they would charge £35 and I believed this was too much. I was playing around with my iPhone to see if I could fix this problem I went on setting the clicked on the music section at the music section there is the button called sound check which was off so I decided to turn it on . After I turned it on my sound came back I was ecstatic I saved myself £35 and having to return the phone.

  • Call is getting disconnect after 3 min when the caller is in queue

    Hi,
    I am using icm 7.0 with ip ivr 7.0. when all the agents are busy and caller is in queue,call is automatically getting disconnected after 3 min with the message " We are experiancing system problem and unable to process the call. please try again later" .
    Icm and ivr script are attached
    Regards,
    Dinesh Joshi

    Hi Chrish,
    you are right. the timer was for 180 sec only. now things are working fine after increasing the timer.
    Thanks a lot for your reply.
    Regards,
    Dinesh Joshi

  • HT1711 When I am in the iTunes store site and listening to samples of music the songs stop playing after 12 seconds. Does anyone know a way to get it to play the full one and one half minutes?

    When I am in the iTunes store site and listening to samples of music the songs stop playing after 12 seconds. Does anyone know a way to get it to play the full one and one half minutes?

    I have a similar problem with at least two songs that I know of, one is an iTunes download (encrypted) the other was imported from a CD using iTunes (no encryption). Both songs play 2-3 seconds then immediately go to the next song. The "weird" thing -- I plugged my iPod into my new MacBook which has no songs other than what are on my iPod (i.e., not playing the song from another source) and both songs play fine. Unplug the iPod from the computer, plug in headphones and the songs skip again.
    I've gone through the 5 R's as well, with no luck.

  • I bought a movie on iTunes and it plays half the movie and stops. I can not get it to play after it stops. What can I do to get it to play the rest of the movie?

    I bought a movie on iTunes and it plays half the movie and stops. I can not get it to play after it stops. What can I do to get it to play the rest of the movie?

    Hi, Jjenjen30. 
    Thanks for the question and I believe we have a solution.  The best option would be to delete the movie that is giving you an issue and redownload it via the iTunes store past purchase option.  I have included a couple articles that will show you how to process these steps.
    Deleting files from the iTunes library and your computer
    http://support.apple.com/kb/ht3842
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    http://support.apple.com/kb/ht2519
    If this does not resolve the issue, then iTunes might need to be notified to let them know there is a problem with the content.  I have included the steps on how to let them know.
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933
    Cheers,
    Jason H.

  • IMovie has frozen up on me. I've tried rebooting and reinstalling the apps- no help. I can play some of the files- but I can't get into the libraries.Even when I can get something to play the whole system crashes after a few minutes. What can I do?

    I desperately need your help. I was working on iMovie last night when the thing froze up on me. I've tried rebooting. I've tried reinstalling the apps. No change. I can play some of the files- although I can't tell which ones will play until they magically appear. I can't get into the project library or the event library. The bar that lets me scroll through the clips is gone. Even when I can get something to play the whole system crashes after a couple of minutes and generates a "problem report" that says "iMovie Quit Unexpectedly". This all started when I was adding cutaways- and one clip just would not load. After I tried several times everything froze up. Have you ever heard of something like this? Maybe I pushed a button or somehow changed a setting? Maybe some of the video is corrupt? What do you recommend?
    Thanks for any advice you can offer!

    I have tried all the above and nothing seems to work. Any other suggestions?

  • I downloaded a movie from iTunes.  I wanted to burn a DVD so I dragged the movie onto a blank DVD and it appeared to burn it correctly.  When I try to play the movie from this DVD  I get an error message referencing "you can't open the application mediaio

    I downloaded a movie from iTunes.  I wanted to burn a DVD of the movie which I could play on my home entertainment system.  After I had burned the DVD I tried to play the movie from it on the computer and got the message " You can't open the application mediaioserver because it may be damaged or incomplete".  What is this all about?  Are there settings I need to change?  PS: I tried to play the DVD on my home DVD player and it also doesn't work.  Help!

    Klaus:  Does this mean that I can only watch this movie on my computer and ipad not on my home big screen system?

  • Why can't I open and retrieve my files from iPhoto and my address book after importing the files from my Power mac G5 to my new Mac Pro? I get a warning that says the new OS on my Pro doesn't open files from a Power Mac. Any idea how I can fix this?

    Why can't I open and retrieve my files from iPhoto and my Address Book after importing the files from my Power Mac G5 to my new Mac Pro? I get a warning that says the new OS on my Pro doesn't open files from a Power Mac. Any idea how I can fix this?

    For your addressbook, export the files to vCard on the PowerMac, then bring them over to your Mac Pro. For your iPhoto, copy the Users -> yourname -> Pictures folder to your Desktop on the Mac Pro, and open iPhoto on the Mac Pro holding the command and option keys.  Select the library file from that Pictures folder and open it.  It should import all the pictures into iPhoto as part of the rebuild process.  Other PowerPC to Intel migration issues are covered here: https://discussions.apple.com/docs/DOC-2295

  • Play a song from itunes? it will show the art work then skip three or four songs and start playing! How can I get it to play the songs I touch? This is a new phone but has been restored from backup. Not even all my icloud music is showing

    play a song from itunes? it will show the art work then skip three or four songs and start playing! How can I get it to play the songs I touch? This is a new phone but has been restored from backup. Not even all my icloud music is showing

    Hi amorg1876,
    If your iPhone is skipping over certain songs, you may want to check out this article:
    Troubleshooting songs that skip
    http://support.apple.com/kb/TS3217
    Cheers!
    - Ari

  • Concerning Epson Printer 4880: after changing the Ink from Photo Black to Matte Black I'm not getting the Epson Software in Photoshop and Lightroom. I can not select the paper medium, I don't see my profiles. What is wrong?

    Concerning Epson Printer 4880: after changing the Ink from Photo Black to Matte Black I'm not getting the Epson Software in Photoshop and Lightroom. I can not select the paper medium, I don't see my profiles. What is wrong?

    That is priceless!!!  Thanks!  I sure needed a good laugh after spending/wasting hours & days trying to either get my c6280 to give up on its Ink System Failure fixation, or find a decent replacement.  Unfortunately I need the Smart Web Printing feature that I guess only HP has, or I'd try a different brand. And now even HP has very few models with that available.
     My error msg is a little different from those previously stated, but close:  0xc18a0201.  Even tho there were frustrations with my c6280, I did like several of its unique features which are hard to find now under $100.  I hate how HP (& I suppose other brands also) are CONSTANTLY changing models & then of course ink cartridges.
    Oh heavens, I've had the c6280 a whopping 2 1/2 years!   I'm sure they want us poor slobs to have to buy a new one every year & a day!  To say nothing of the exorbitant prices for ink.  And now if this one is really dead in the water, I have SIX unused #02 ink cartridges which I cannot return---I got them in a combo pack, & for some reason have wound up with THREE lite pink & THREE lite blue cartridges, while having to buy extras of the other colors, that ran out before the others!!!   Yeah, & what's with that not being able to print in BLACK if a color runs out????
    Anyway I really loved your essay!   It's a classic!  And says it all!  I hate that we have to be 'slaves' to the electronic 'wonders'!!!

  • After recharging shuffle(second gen 2 gb) it played the song from the start

    after recharging shuffle(second gen 2 gb) it played the song from the start instead or continuing from the last song played. I put 500 song on the shuffle, then I listen to 200 roughly on and off for 3 days (1 hour here, 1 hour there etc.).But now I have to recharge it then when I turn it on, it start at number 1 song and not 201. Even though with 500 song itunes says play time roughtly 1.4 day, so roughly 30 hours, and the charge last roughly 12 hour (give or take a few, depending on volume, skip etc...) maybe I would have been better with a 1 gb. so i don't have to skip to the last song I played before I recharge it.
    Beside that, so far I love my shuffle, I have been going thru different mp3 players, this one is great except for that little problem.
    any idea or suggestion would be appreciate to help maximize my ipod experience
    Thank you

    Hi Jello2208,
    unfortunately it's normal behaviour for the iPod shuffle to reset the playback position to the first song whenever it is synced.
    A safe way to avoid this is using the USB power adapter for charging instead of connecting the iPod to your computer.
    If you don't have a power adapter, try this: In the iPod settings in iTunes, deselect the option to open iTunes automatically when the iPod is connected. Now whenever you connect your iPod to your computer just to charge it, make sure that iTunes isn't running, and don't start it while the iPod is connected. This way no sync will happen and hopefully the playback position will survive.

  • When I try to print an address from Address Book on an envelope, the printer menu shows the menu from IPhoto.  All other print requests show the normal pinter menu. How do get the normal menu?

    When I try to print an address from Address Book on an envelope, the printer menu shows the menu from IPhoto.  All other print requests show the normal pinter menu. How do get the normal print menu?

    Mike,
    Are any of your other applications going wonky, or is it just Logic?
    I'm afraid I've never heard of this particular problem before, but if it were happening to me the first thing I would do is delete my "com.apple.logic.express.plist" file in Library>Preferences, then repair permissions in Disc Utility, and finally restart my computer.  Then I would launch Logic and see if the problem has been corrected.  It's amazing how much these two steps can accomplish.
    If that doesn't resolve the issue I would launch Logic and go to Preferences>Audio Units Manager to see if all my plug-ins are properly validated.

  • TS1398 After the recent update of iOS 7.0.6 my phone is having issues with wifi connectivity. It gets disconnected most of the time. It is very toublesome while watching videos, sending pics, chatting and so on. Please advise. Thank you.

    After the recent update of iOS 7.0.6 my phone is having issues with wifi connectivity. It gets disconnected most of the time. I went through support page and done with "Reset Network settings" too but it doesn't help. It is very toublesome while watching videos, sending pics, chatting and so on. Please advise.
    It works fine in LTE network. The problem is with WIFI only.
    Thank you.

    Hey Siddh.s!
    Here is an article that will help you troubleshoot this issue with your Wi-Fi connections:
    iOS: Troubleshooting Wi-Fi networks and connections
    http://support.apple.com/kb/ts1398
    Thanks for using the Apple Support Communities. Have a good one!
    -Braden

Maybe you are looking for

  • My iphone wont connect to itunes after ios 7.0 update. Help!

    I can not set up any of my apps after the new update. It keeps telling me to connect to itunes to enable push notifications. The message keeps popping up so I can not even use the app without having the push notifications enabled. I also am unable to

  • TDS : on Downpayment

    Hello Experts, TDS on Invoice has been configured & calculated correct, thanx to all your help & guidance. The vendor on which i m trying has already crossed limits & surcharge is now applicable to him. but now when i m trying to post a downpayment,

  • Auto-clear previous script output on running next command

    Hi Is there a way to auto-clear the previous script output when i run the next sql? Thanks Rgds Ung

  • Hosted APEX: Thesaurus needed

    Hello. I am a happy user of the hosted APEX service, who has successfully experimented with searching using Oracle Text (thanks to other posts here such as those from Denes.) I would like to now use a thesaurus but I cannot use the ctx_thes package t

  • Apache as reverse proxy - 400 Bad request

    Hi all, I'm configured apache as reverse proxy according to this blog: The Reverse Proxy Series -- Part 3: Apache as a reverse-proxy When I try to navigate http://testcomp/irj I get "400 - Bad request" See exception; <i>Message : User Guest, IP addre