Technician times being changed without notice

Has anyone else had a 4-7pm appointment with a technician being changed that is also having the night time slow download speed? My appointment was suppose to be 4-7 on friday and the only reason I found out was because we were having the same slow speed again last night and the supervisor said we will need to wait until the technician gets out there friday i see he is scheduled from 10-2... when the problem isn't happening. just curious if this is also an ongoing issue where they shuffle technicians to only make visits when the infrastructure can handle the speed test.

Unless you urge the technician to come 7-10pm, there's no guarantee you'll encounter the download speed drop. Let's say your appointment is set from 4-7. Even if they didn't move your appointment, the technician could just come in at 4pm and based on my experience the slow down doesn't start until 5:30pm-ish.
Oh, and you have to give'em a high five for coming early and on time. Bonus.
I've no idea how we can get this thing resolved.

Similar Messages

Payment due date was changed without notice

I received a text message on 7/9/15 advising me my bill would be due on 7/23/15 rather than 8/1/15. A text message is really not an appropriate form of notification first of all. If I'm 2 days late you charge me a late fee, yet my billing cycle can be changed without notice? I called on 7/9/15 regarding this along with many other issues I have been having with AT&T. I was told this was corrected and my bill would be due on 8/1/15. Today I recieve an email stating my bill is due on 7/23/15. I again contacted AT&T and I was told this change was never made by the agent I spoke to. I was apparently lied to.I was then told it would take up to 2 billing cycles to change it back to 8/1/15. So in short, AT&T can change my billing cycle without notice yet it takes 2 months to change it back? At the very least I would call this practice. I have been with AT&T for many years and will likely cancel once my contract is up in December.

My billing cycle had always run from teh 20th of the month to the 19th of the following month, with the bill due around the 17th. Several months back, AT&T notified me that my bill due date would be changed by up to one week. I got serveral weeks notice, and when my due date changed, my bill is now due on the 14th of the month. The billing cycle did not change, it is still the 20th to the 19th, but the due date move up by 3 days. Since my billing cycle ends on the 20th, and it had always taken 3-4 days before the bill was generated, the new due date now means it's due 3 weeks after the bill is generated.
If you look back at the details of the bill you have received (either paper or electronic) you will probably find a small section in there telling you that this change was coming. So many people don't look at their bill each month, they just look at the total and say, "yeah, that looks about right" and they pay it without looking at the details of what they are paying for. If there is an error in your bill, you only have 90 days to bring it to AT&T's attention, so it is in your best interest to look at it each month.

Skype ToGo Number changed without notice? Did Sky...

This morning, I recieved an email stating that since I'd registered my cell-phone number (which I did a long time ago), I had been given a Skype ToGo number, which was listed in the email.
However, I already have a SkypeToGo number and it is a different number from the one listed in the email!
Which number should I use? I tried calling the original number I've always used and it appears to be still connected.
I sure hope Skype isn't changing the number on me without any advance warning or consultation... (?!)
Thanks,
-David.

Hello David,
The e-mail was sent from Skype to our users who have a verified phone number and who are eligible to use the Skype To Go service.
If you received the email, it means you have been enabled with a Skype To Go access number to make international calls, at normal SkypeOut rates, directly from your mobile phone.
There is no cost for your Skype To Go access number but you can disable it in your Skype account if you wish.
We apologize for any confusion.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Hotsync User ID being changed without input from me!

As far as I know -- with evidence in my data directories -- when I got my Tungsten I set it up with the user name "Wendy". A couple of days ago, when I got a handheld software registration code based on giving that to the software vendor as my user name, it would not work. When I investigated I found that the Hotsync User ID in my desktop software was "2008". Today, New Year's day, when I went to open another desktop component, SplashID, I found that all the data was gone. Lo and behold, when I went to do a restore, I found data folders for Wendy, 2008, and 2009! I then looked at the Palm desktop app and found that the Hotsync User ID there is now "2009"! Why is this happening and what can I do to nail down the user ID that I want?
Please note that I have also been suffering from periodic loss of my non-recurring calendar data. It seems to occur whenever an overnight Windows update takes place that causes my computer to reboot. Using the advice given in the posts responding to my previous message in these help forums, I have -- so far -- always been able to restore the data. I do not recall whether this and the change of hotsync user name started at the same time.
Post relates to: Tungsten E2

Look on your handheld in hotsync and verify the hotsync name in the upper right corner. This is the name hotsync and Palm desktop usues to ID the handheld for sync'ing.
At this point, I am not sure what is causing the username to change.
Are you using Palm desktop 6.2? If you are then you need to close Palm desktop if you are not using it. If you leave it open during a system, virus, or any other type of update, it can cause loss of data. This usually occurs with Palm desktop 6.2.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/SRVS/NUA/launchTab.asp?t=home&fn=tungsten&mn=e2&cn=unlocked
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.
Post relates to: Palm i705

TS2776 I have my iphone 5 for 7 months now and from time to time, my contacts, without notice, get scrambled, i.e., multiple contacts go into one, or I lose contacts....How does this happen and why? And is there a quick fix to reset the contacts as they

I have my iphone 5 for 7 months now and from time to time, and without warning, my contacts get scambled, i.e., multiple contacts become one. I am losing my patience. Help.

I couldn't find the edit button on my original post so I am posting an update here.
I have gone through more apps and have had good luck on all but one more. And it's not that the app doesn't work, I am talking about the Yahoo Weather app, It works fine, but when you swipe between cities the screen lags a bit and it sometimes doesn't move between pages the way it should. On iOS 7.1.2 it was smooth as butter but on iOS 8.0, not so much. I will post a note in the app store to let them know. I really like the Yahoo app better than the new stock app.
I have been going through my games and they all work fine. Angry Birds (Original and Stella), Canabalt, Minecraft, Bejeweled 2, Silly Walks, PopWords, Doodle Jump, Deep Green all seem to work just fine.
Starbucks app works as it should.
I will stop back again next week after I have had the weekend to play with it in detail and post my thoughts again.

Starting over after Hotsync User ID being changed without input from me!

I posted the following message in the Hotsynch section of these forums on Jan 1 and have not yet had an answer; since then the situation has changed, but I want to provide the original circumstances as background:
As far as I know -- with evidence in my data directories -- when I got my Tungsten I set it up with the user name "Wendy". A couple of days ago, when I got a handheld software registration code based on giving that to the software vendor as my user name, it would not work. When I investigated I found that the Hotsync User ID in my desktop software was "2008". Today, New Year's day, when I went to open another desktop component, SplashID, I found that all the data was gone. Lo and behold, when I went to do a restore, I found data folders for Wendy, 2008, and 2009! I then looked at the Palm desktop app and found that the Hotsync User ID there is now "2009"! Why is this happening and what can I do to nail down the user ID that I want?
Please note that I have also been suffering from periodic loss of my non-recurring calendar data. It seems to occur whenever an overnight Windows update takes place that causes my computer to reboot. Using the advice given in the posts responding to my previous message in these help forums, I have -- so far -- always been able to restore the data. I do not recall whether this and the change of hotsync user name started at the same time.
When I got no answer on the forum by the afternoon of Jan2, I sought help viaPalm's online chat. The person who helped me was very patient given the profusion and confusion of user names/IDs but ultimately when I had followed his instructions re deleting Palm Desktop 6.2.2, reinstalling it and synching, the synch just hangs on the databook synch. Since then I have done a clean uninstall according to the instructions for clean Vista uninstalls posted by cygnusX1 on 12-30-2008 04:06 PM in the thread "Syncs fine -- missing all data in Desktop App". The only thing that I did differently was to use the Windows uninstall process before I started manual deletions.
My current situation: I have no Palm Desktop software installed on my Vista PC although the desktop versions of some -- but not all of other Palm apps still work. I have a backup of the "Wendy" directory with Palm data stored on my Windows desktop. I have a Tungsten E2 with calendar, addressbook, memos, todos and data from two of the Splash apps and Diet Assistant. The current name on the handheld is "2008". I would like to end up with a Palm desktop and handheld with user name "Wendy". Any advice on how to proceed to that point with minimal data loss would be appreciated..
Post relates to: Tungsten E2
Post relates to: Tungsten E2

Regarding your "Wendy" backup, is this a backup from a version of Palm desktop prior to using Palm desktop 6.2? If it is, you will need to install the version you used with the "Wendy" username. After the install, copy the username folder into the Palm folder in c-programs-palm. Open Palm desktop and see if the data is there. If you are still having a problem, create the username "Wendy" in Palm desktop, delete the username on the handheld and then when you sync it will ask for the username to sync with, select "Wendy" and continue the sync.
You can erase the username on your handheld using the procedure in the following link;
http://kb.palmone.com/SRVS/CGI-BIN/WEBCGI.EXE?New,kb=PalmSupportKB,t=ooccase,case=obj(24485)
After you go through this procedure, tap on hotsync on the handheld and in the upper right corner is the username assigned to the handheld. If the delete procedure was done correctly, there will be no username in the upper right corner. You can then sync to to Palm desktop and select the username to sync to.
If you have the data on the handheld, you may want to install Palm desktop, create the "Wendy" username in Palm desktop, erase the username on the handheld and then sync to Palm desktop.
Post relates to: Palm i705

Language being changed without no knowledge

How to set my language back into Chinese in App Store now it suddenly change into Malay . How come?

Have you checked Settings > General > International? And does your required language register there as you wish?
Edit Just realised yours is an iPad.
Message was edited by: seventy one

My settings changed without notice and without my intervention. Yahoo is my homepage but I can't make it my homepage again. I get Google instead. Also, my bookmarks are messed up and the toolbar has disappeared and I can't recover it.

I think that is enough detail.

Hello,
Make a New Location, Using network locations in Mac OS X ...
http://support.apple.com/kb/HT2712
10.5, 10.6, 10.7 & 10.8…
System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.
10.5.x/10.6.x/10.7.x/10.8.x instructions...
System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.
The interface that connects to the Internet should be dragged to the top of the list.
If using Wifi/Airport...
Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.
For 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...
208.67.222.222
208.67.220.220
(There may be better or faster DNS numbers in your area, but these should be a good test).
Click OK.

I have a keynote presentation that includes a significant amount of video. When I edit the keynote slides (not the video slides) how can I save the changes without re-saving the videos (because that takes a VERY long time)?

I have a keynote presentation that includes a significant amount of video. When I edit the keynote slides (not the video slides) how can I save the changes without re-saving the videos (because that takes a VERY long time)? I edit the presentation depending on the audience to which I am presenting.

If you add a new slide with just a text box (therefore a very small amount of data), to an existing presentation then save, Keynote will only save the new content to the file, it wont save pre-existing content as its already included in the file.
The time taken to "save" will be very much shorter than a "save as" when all of the existing content is saved again.

I performed a time machine backup without plugging my labtop into a power source. My computer died and all the settings were changed, ie the clock and date were changed back to 2001. So I tried to restore my computer using a previous time machine backup.

I performed a time machine backup without plugging my labtop into a power source. My computer died and all the settings were changed, ie the clock and date were changed back to 2001. So I tried to restore my computer using a previous time machine backup. (which I now know was wrong). However, when time machine tried to restore it said there was not enough room to do a backup. It seems that it did a half backup because some essential files such as system profiler are now missing. Can I undo this restore...? What can I do to fix this

You need to do a full system restore, per Time Machine - Frequently Asked Question #14.
If that sends a message, please note the exact wording.

My adventures with BT- time to change company

I've seen a few horror stories in the forums and felt like sharing mine. It is a long read, but the plot twists towards the end make it worth the time.
It all started when I decided to go with BT in my new flat because the previous tenants had BT so I guessed that it would be the fastest to activate compared to other companies. I know it's not the fastest (or best, in any way) but I needed to get online ASAP for work-related reasons. I placed my order over the phone and the woman said she would call me on the 20th of November (my activation date) to set up payments and make my line saver payment as well. She never did.
My hub arrived on the 20th of November. 2 days later after having no internet I called support. After spending an hour on the phone they established that my line is fine. But I don't have internet, so it's not fine for me. They said they have to send over a technician, problem being that I work 9-6 (I presume this is not such a rare case in the UK, so maybe BT could have thought about this?) and the technician can only arrive within a 5-hour timeframe, between 8-6. Having no intention of taking half a day off since I'm in my probation period at work, I said that is not an option. I called again on the 2nd of December just to check if anything had happened that would let me connect. After running the same tests the person on the phone confirmed that I had to get a technician appointment. I did so, asking for the 1-6pm slot on December the 4th. I also asked that the person comes as late as possible and that they call in advance, which I was told is standard procedure anyway (I work close to home so I could come over on time, if they called 15minutes before arrival).
Furthermore I left work as early as possible and was at home by 4:30. No call came, just a text saying that my internet should be fixed now. I called at 5:45, intending to first raise a complain and then to cancel my contract. As soon as I was transferred over to the contract department I was told that the technician had come by and didnt find me there. She also said that they never call as this is not standard procedure, and that I would have to pay the full 307 pounds of my contract since the technician has to approve before I cancel. That doesn't make sense to me since I am not getting the service I ordered, so I will not pay it. Furthermore, I haven't actually signed any contract.
Just as things were getting tense she told me that apparently I had just missed a call from the technical department at 17:53 (the time now was 17:58) so she would check with them what it was about. I was on hold for 5 minutes, then passed on to the technical department (3rd person I talk to during the call). The technical support person said that no appointment had been set with a technician, and then passed me on to a level 2 technical support person- I took this as leveling up and proudly proceeded. The chap on level 2 re-run tests and actually found something wrong with my line!!! Furthermore, when I asked about the 17:53 call, he put me on hold for 5. He then came back and informed me that the call was from the technician who had called to say he is on his way. 7 minutes before the end of his shift, the gallant technician decided that actually he had not visited my flat, that calling is standard procedure, and that he would come. What is more, my phone never registered a missed call (unfortunately my mobile provider is an unreliable company, unlike BT).
Well that gave me a 20% blood pressure increase so I yelled at him to pass me back to account cancellation. After the standard 5 minutes on hold I was back to canceling my order with the 5th person of the evening. She again said that I would have to pay the full value of the contract plus cancellation charges. Now I'm no economics genius, but giving money for no service isn't my idea of a good deal. So I said that if they want, they can come after me and try to get it. She tried to make me shut up without success, and also said that even if I switch company I would have the same issue with the technician times - a blatant lie since I know Virgin Media users who have a dedicated person come up to 9pm, whenever the customer is available. The Virgin Media technician is called Colin and my friend can just call him directly to set up a visit.
At some point during the heated debate the contract cancellation woman said she would ask the technical team about something. I was on hold for the usual 5, and then suddenly I was talking to person number 6, another member of technical support. When I demanded to be put back to the person I was talking to, I was put on hold again. After -you guessed it- 5 minutes, person number 6 said that she sent an email to person number 5 and that person number 5 would call me asap. That was 24 hours ago, and I haven't had a call.
Funny part is, I wanted BT cause I needed to have my line activated ASAP. Jokes are on me.
I guess that there is no discussion left to make here, and Virgin will now be my next stop. Good luck with getting "your" money back BT.
For those who read to the end- congratulations and thank you for staying with me. Have a cookie.

Oliver.

MacBook Pro name is being changed by adding ()

MacBook Pro name is being changed by adding () after the name and incrementally increasing the number in (). I am using Yosemite. I cannot determine what causes the number to be increased, but I am at 13 after resetting it this morning. This prevents my iOS devices from syncing wirelessly as they are looking for a different name. I have reset the name several times and this continues to occur.
I first noticed this issue during the Yosemite beta and reported it as an issue.
Has anyone else experienced this issue and found a solution?

I had this happen also. I reset my router and the problem stopped.
regards

Time settings change on Win-to-MacOS reboot.

I have Win 7/64 Home Premium installed on my iMac (hardware details below) via BootCamp. Everything works great in either OS.
The only issue I've noticed is that, occasionally, when rebooting from Win to get back to the Mac OS, my time is off -7 hours. The date is not affected.
I can't imagine its a PRAM battery because:
• the computer has never been off wall power for more than a few minutes.
• the Date reports accurately
• if I take it off both wall power and the network, let it sit a few minutes, and then boot into OSX, the time is correct without reading a network time server.
I've serviced a lot of PRAM battery issues in Macs so feel pretty confident that's not the problem.
Boot Camp Assistant is at v3.0.4. In Win, I'm offered BootCamp 3.2 from the Win side but haven't accepted because, other than this reboot/time issue, everything else works amazingly well.
The only major difference is that I use wired ethernet when in Mac OS and wireless while in Win. Getting Win to find the wired network is a major PITA and Speedtest.com reports no change in speed between Mac on the wire and Win on the wireless. So I left it alone.
Has anyone seen this type of behavior?

Sounds like that could be the culprit. I'll give it a whirl tomorrow and let you know how it goes. I'll probably do the Registry thing. I'm 20+ years with Mac but rather newbish in Win. However, I am game for a challenge.
Right now it's more important that OSX have the right time; the Boot Camp install was only for one program that is not time-dependent.
We'll work on getting your point count up!

Python being changed to python2? 10/17/12

I noticed with the latest pacman upgrade its asking to remove python packages and replace them with python2 packages. Is this something new in the pipeline?
core 107.7 KiB 491K/s 00:00 [######################] 100%
extra 1431.2 KiB 986K/s 00:01 [######################] 100%
community 1785.8 KiB 1029K/s 00:02 [######################] 100%
multilib is up to date
:: Starting full system upgrade...
:: Replace python-egenix-mx-base with extra/python2-egenix-mx-base? [Y/n] y
:: Replace python-imaging with community/python2-imaging? [Y/n] y
:: Replace python-notify with extra/python2-notify? [Y/n] y
resolving dependencies...
looking for inter-conflicts...
Targets (23): dee-1.0.14-2 gwibber-3.4.2-2 hplip-3.12.10.a-3
pygobject-devel-3.2.2-2 pygobject2-devel-2.28.6-7
python-3.3.0-1 python-dbus-common-1.1.1-2
python-egenix-mx-base-3.2.4-1 [removal]
python-imaging-1.1.7-4 [removal]
python-notify-0.1.1-11 [removal] python2-dbus-1.1.1-2
python2-distutils-extra-2.37-1 python2-egenix-mx-base-3.2.4-3
python2-gobject-3.2.2-2 python2-gobject2-2.28.6-7
python2-httplib2-0.7.6-1 python2-imaging-1.1.7-5
python2-lxml-3.0-1 python2-notify-0.1.1-12 python2-xdg-0.23-2
system-config-printer-common-1.3.11-2
system-config-printer-gnome-1.3.11-2 vlc-2.0.4-1
Total Download Size: 41.71 MiB
Total Installed Size: 197.15 MiB
Net Upgrade Size: 17.72 MiB
Proceed with installation? [Y/n]

WorMzy wrote:Why are you saying no?
Because, as far as I know, python2 has been replaced by python (which is python 3).
Seems to me that there is something wrong causing a downgrade in these packages, since all these packages using python(3) are being changed to python2 on this upgrade attempt.
Anyhow, replacing with python2 doesn't seems to solve the issue.
:: Synchronizing package databases...
core is up to date
extra is up to date
community 1779.7 KiB 290K/s 00:06 [######################] 100%
multilib is up to date
:: Starting full system upgrade...
:: Replace python-gnomekeyring with extra/python2-gnomekeyring? [Y/n]
:: Replace python-imaging with community/python2-imaging? [Y/n]
:: Replace python-mpdclient2 with community/python2-mpdclient2? [Y/n]
:: Replace python-musicbrainz2 with community/python2-musicbrainz2? [Y/n]
:: Replace python-notify with extra/python2-notify? [Y/n]
:: Replace python-opengl with extra/python2-opengl? [Y/n]
:: Replace python-pysqlite with extra/python2-pysqlite? [Y/n]
:: Replace python-rsvg with extra/python2-rsvg? [Y/n]
resolving dependencies...
looking for inter-conflicts...
error: failed to prepare transaction (could not satisfy dependencies)
:: arista-transcoder: requires python-rsvg
:: fofix: requires python-opengl
:: fofix: requires python-pysqlite
:: fretsonfire: requires python-opengl
:: puddletag: requires python-musicbrainz2>=0.6.0
:: sofastats: requires python-pysqlite
I have tried reinstalling both python and python2 without solution.

Random reboots without notice

I just bought an Idea Centre Q190. It came with Windows 8 and I upgraded it to Windows 8.1. However, the computer now appears to be randomly rebooting without notice -- it has rebooted both in Modern UI and desktop mode, and in administrator account and a local account. The only thing in common is that the computer was being actively used (someone typing or clicking on a mouse). I am worried if the computer is overheating -- is that something that could cause this and so I then need to take it in to a service center? Is there a way to test if overuse causes the reboot?

hi ted1992,
To check if the desktop is overheating, try to monitor your temps using HWMonitor.
Alternatively, try to:
1. Enable automatic restart on system failure under Windows Startup Settings (check this thread)
2. Check the Event Viewer (press Winkey+R > type eventvwr) and navigate to Custom Views > Administrative Events for error events
- Link to picture
After making the changes above, observe the computer. If you get any errors, try to capture it or post a screenshot here.
Regards
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Technician times being changed without notice

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