Terrible Connection speed newly installed

My BT line was activated on the 12/11/14 however my service was not actually in use until 20/11/14, it worked fine for the first day or two however yesterday I started getting some issues. The broadband kept cutting out and the Hub kept restarting, and when the broadband DID work my speed was incredibly slow and choppy. I ran a speed test this morning and the speed has improved SLIGHTLY but it is still only Running at around 1.4mb download speed and 0.19mb upload! This is ridiculous! I'm paying £20 a month for speeds of between 15-17mb and the maximum i'm getting is 7!!!!
 I called BT and they told me something about an issue with sync or something? and they are sending an engineer round tomorrow.

assuming you have a hh5 can you go to hub manager then troubleshooting then helpdesk and post stats 1-12
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  • Terrible Connection Speeds

    Are there any known issues within the EN3 postcode area in North London, ive checked the service status website and there is nothing.
    My speeds are terrible, I am getting LESS than 2mb in some cases
    I work in IT, so I have done the usual. Restarted machine, router, tested with network cable etc but still terrible. Im already disapointed with the speed I normally get anyway from BT and coupled with the constant disconnections this is just another reason to move to Virgin.
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    I have an iMac i5, with Lion using wireless connection. I have tested with a network cable and results are very similar.
    Obviously there is no one at BT now who I can, but is or has anyone had such terrible speeds. This is awful, really considering leaving BT.

    Welcome to this customer to customer forum.
    To enable forum members to help you, could you look at "ADSL speed and connection issues" on the the web page below, which asks you to do a few checks first, and has some helpful hints.
    When you have done that, please follow the instructions at the end of that section, and post the results here, so members can offer advice. Thank you.
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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    Install Mavericks, Lion/Mountain Lion Using Internet Recovery
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  • Issues with Infinity - Connection Speed & Other Pr...

    Hi all,
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    Hi Tidycarrot,
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    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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  • Problems with the Fios 20/5 connection speed in my area dropping down to less than 3mbs.

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    This issue has caused that to all go afoul, not only do the speeds get down to less than 3mbs but the speed is not smooth at all. Rather the 3mbs speed is stop and go, freezing in between at times, very choppy. Barely usable at times, unless you restart the computers and start over.
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    My contact information,
    I have left this out here, you can contact me on these forums...

    Actually what this came down to was an issue between Windows Vista and an Ethernet Card on one of the machines in each of our local networks.
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    Then I realized that my buddy and I installed Windows Vista at about the same time, a couple of months ago. Funny how you can forget an important detail like that. Then I remembered that he had the same identical ethernet adapter as I did, I had noticed that while trouble shooting his computer at his home but didn't think it was important at the time. Until the issue was narrowed down to the adapter, then it all seemed to all fall into line.
    Quite humbling... In the end, anyone who has Windows Vista and this NIC probably will have problems with the 20mbs download speed of the computers on their own networks. I tried the latest Vista driver from RealTek and also tried to roll back the driver, with no success....
    Back at the beginning when we first had fios installed in our homes there wasn't an issue when we had the 10/2 speeds and had Vista. Then we decided to change from Vista to XP because we both were having issues as to what programs you could use and which you could not, shortly after having fios installed. Then when verizon upgraded us to 20/5 we were amazed at the speed and still had no issue because we had XP on our main computers with the RealTek adapters...
    We reinstalled Vista because it seemed like we were having more issues with XP by getting hit with Antivirus2008 and its variants and thought it time for a change back...
    It didn't really hit us that Vista could be the culprit because we both have a laptop in our networks that have had Vista on them from the get go when there were no issues... We also didn't notice just how bad it was right away and over time kind of left the Vista install out of the equation.
    Just strange that one computer can effect all the other computers on the network, even when it is shut down...
    I allowed the other two computers to run 24hours and the issue did not present itself, when I added the main computer with the RealTek adapter back to the mix it reappeared. The Realtek adapter is the only real common denominator between his machine and mine.
    So now we have three choices,
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    We can buy a new NIC or a wireless card to replace the RealTek...
    Hopefully this post will help anyone else who runs into this problem, it has been very frustrating to say the least...
    Thanks to everyone for their help and I apologize for complaining about verizon when it was not a verizon issue. I came to the conclusion that the only part verizon really played was upgrading us to a 20/5 tier which I am thankful for...
    Would be nice if this card was on a list that Verizon support could use to troubleshoot , diagnose or eliminate for future support issues.
    Message Edited by keiser0619 on 08-06-2009 03:58 PM

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    Message Edited by toomanydonuts on 11-29-2007 02:35 AM

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