Terrible (unresolved) repair experience

My case number is 8003332965, I am hoping that Lenovo employees read this forum as the call center go between has gotten extremely frustrating.
I recently received my Y560p back from the repair center in Grapevine. My orginal problems were frequent BSOD, overheating, artifacts, inability to run at all in normal mode, inability to start up 9 out of 10 times (would crash before logon or screen would stay blank), left click not working. I thought I probably needed a new hard drive, motherboard, fan and graphics card, (ideally a new machine altogether) and that maybe there was some greater problem, possibly with heat disappation, since my laptop was repaired for the same issues about a year prior, and they only took around 6 months to come back w/ normal use and no drops, spills, etc.
When the repair staff diagnosed my computer, the only repair they offered was a new hard drive- I thought this was a lazy assesment of the issues and that just a new hard drive would not fix my problems, so I called the call center and asked them to re-evaluate my machine. They came back with a new diagnosis (you can see it in our email correspondance) that quoted me $489 for a new hard drive, motherboard and LCD screen, base cover and bezel which I guess was admission that they had done lazy, incomplete work on the diagnosis the first time around. I also needed to request multiple times a detailed receipt that I could fax my credit card company that was extending my warranty- the call center employees seemed to have trouble understanding this simple request. Every email or call throughout the process has taken many days to respond to, which caused me to be without my computer for weeks more than was neccessary. This has impaired my ability to perform at my job, study for a big test I have coming up, and all the other social, entertainment, etc issues that come without having a laptop for weeks. This process would be a lot smoother if you would let people actually talk to Lenovo employees, ideally at the repair center, rather than playing telephone through the Phillipines call center.
Anyway, I paid for the repair that was quoted, and received my laptop back in the mail 3-4 days later. The repair sheet only checked off that the LCD cover was replaced, I thought this was surely a mistake given that I had been diagnosed as needing, quoted for and paid for a new hard drive, motherboard, etc, and had wasted cumulatively hours of my time via phone and email making sure this would be done correctly. I turn on my laptop, and sure enough the hard drive and motherboard have not been replaced as promised- it works for a little bit, but then I am right back to blue screens, artifacts, etc- all the old problems but less frequent. It is insane to me that as long as this has taken, as many errors were made throughout the process, and as clearly as I was promised that the quoted repairs would be made, that I was returned a laptop hardly more functional than it was when I sent it in. In browsing consumer complaints on the Better Business Bureau site (hopefully I won't have to submit my own), it seems that many have shared similar experiences.
Presently I am waiting for a call back about what my options are after I called to point out that the laptop was sent back without the promised repairs made, and that the issues were still present. But I am fairly certain this will be a call from the call center, not an actualy Lenovo employee as I deserve, and that all they will offer is to have me ship the system back, and wait another 1-3 weeks for them to do what they actually said they would. That is an unnacceptable resolution, I think at this point I think a fair offer would be significant compensation and a new machine. I'm not sure if incompetance, miscommunication between the call center and repair depot, or trying to cheat customers is to blame, but if I knew at the outset that this was the service I would receive, I wouldnt have gone through with it if YOU had paid ME $500- the time I've spent dealing with this and the time I've gone without a laptop that wasn't even repaired as promised is worth A LOT more to me.
Moderator comment: Please refrain from bumping your thread(s) / post(s) more frequently than 3 days. Doing so, unfairly, pushes other members' threads downwards. Bumping post(s) removed.

Just when I thought this process couldn't get anymore absurdly terrible, you guys one up yourselves once again. If you are aiming for a worst customer service in the universe award you are doing an excellent job.
Before today the latest on my repair saga (please review my posts above for the whole story) was that Lenovo had sent a technician to repair my machine on site. He successfully completed the repair (replacing the motherboard and hard drive) and restored the machine to full working condition. However, he recommended the additional installation of a new heat sink and of a screw that had been stripped, which Lenovo agreed to provide on my sending the computer back to them. So- they received from me my property in fully functional condition with an agreement to replace one minor part on the technicians recommendation that not doing so could lead to damage a year or two down the road.
Fast forward over a month of waiting, and they send back to me a fully dissembled machine, not even packed with care- parts flying around everywhere. They refunded me the repair cost, but clearly you owe me a new machine in addition to remedy for having gone through a three month miserable process described in my previous posts. You received my property in working condition and sent it back to me broke and dissasembled. This latest event is as if I to took my car into the shop for an oil change, then the mechanic returned it to me in 1000 pieces in a box. But refunded me for the oil change!
Please have whoever supervises the case managers in NC call me tomorrow. I have reached the absolute end of my patience- extreme delays are one thing- your having destroyed my property without replacing it is way beyond incompetent, and likely illegal.

Similar Messages

  • Horrific Repair experience

    Hello DetroitArea,
    I can imagine very little more innately aggravating that the need for repairs to my TV. I can certainly understand how that initial frustration has been compounded by the ongoing repair situation that you've described. It is never our goal to present incorrect information at all, much less intentionally, as that serves neither you nor us and only creates ill will. I sincerely apologize for how this scenario has unfolded so far.
    While our technicians can request that your TV be replaced, both repairs and replacement are governed by the Terms & Conditions of your Geek Squad Protection plan. Best Buy is obligated to provide service in as timely a manner as possible, but is not responsible for such conditions as a parts backorder situation:
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    In addition, product replacements are dictated by the No-Lemon Benefit:
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    Please know that I'm very grateful that you took the time to share your experience with us.
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    Last year in August I purchased a 65" Open Box Sharp TV from your store in Okemos MI. At the time I purchased it I also got the two year extended warranty. Before buying this TV I had an extended conversation with the sales rep and confirmed that if anything happened I could simply bring it in to any Best Buy and they would deal with the issue. I confirmed this several times, as the only reason I went into a store to buy a TV rather than order online was to avoid having to deal with call centers, in home techs, and all the delays and nonsense that go along with them. On June 14 my TV died with no warning and for no apparent reason. I took it in to the location in Roseville MI, where the staff informed me that they refused to do anything with it because it's a 65" model and those need to be serviced in home. When I explained that I was told otherwise when I bought the TV and the warranty they looked at my receipt, told me that I bought it at another store, and therefore they're not responsible for it. They refused to do anything other than call the in home techs. I described the problem to the Geeksquad rep on the phone and he indicated it sounded like the main board and the power board had died. They sent someone out to my home the next day to take a look and confirmed that this was the case. This tech then ordered the parts. Before he did so I repeatedly asked him to confirm that the parts were not on back order and he insisted they were not. He scheduled a follow up visit to put the parts in. A day or so later I got a call cancelling the follow up visit because the parts were back ordered and scheduling a new appointment. That appointment was then cancelled because the parts were backordered, as was the next one initially. At that point I called in to complain because I had family coming in for the holiday and we were scheduled to watch the game. They indicated that they would send a tech out to put the one part that had arrived in, and if that didn't work they'd process an exchange. They sent a tech out to put the one part that had arrived in, checked to ensure that it looked like it was working, and assured me that it was fixed and they hadn't really needed the second part they ordered. I got home from work that day, turned the TV on, got to watch about 20 minutes of one show, and then it died in the exact same way that it had before. I called in and explained all of this and got no where with the call center. Finally, we texted the tech from earlier in the day and he indicated that he would process an exchange the next day. Early the following morning I called to follow up on this and was informed that they refused to process the exchange because the backordered part had somehow come in between my conversation with them the night before and my call this morning and they had shipped it. They provided me with the tracking number, indicating that it was shipped Fedex ground, despite the fact that I had previously been promised that they would expedite the shipping because of how delayed this was. 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None of the times they gave worked, largely because we are extremely busy this week. The only option they offered me was to transfer me to the local store, which had already refused to help me in any way. At this point I have been consistently lied to and mislead by the people who are supposed to be fixing my TV. We are rapidly approaching the 30 day deadline where I am entitled to an exchange. If they are able to get me an appointment time that I can actually make work then I'll take it, but I refuse to take more time off work to deal with a situation that is caused by someone else's inability to manage their supply chain or staff without being compensated. I am done calling, going in, or doing anything else to contact anyone in regards to this until the 30 days is up. Every time I call in and explain what is going on no one offers to help in any way or to do anything to make up for the horrific treatment and lies I have had to deal with from people that are allegedly working in customer service. It seems abundantly clear that the system is structured to prevent anyone from actually resolving issues, as everyone I talk to tries to send me to someone else, even if that group has previously insisted they can't help. I am beyond frustrated at this point and regardless of the outcome of this repair will never set foot in a Best Buy again. This, despite the fact that the reason I bought the TV there was because of many previous positive experiences with your warranties and service.

  • My nightmare repair experience with Apple!

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    My most recent experience has to do with having them service an out-of-warranty monitor. They fixed my display, at my charge, which is fine, especially after having received a lot of free repairs or replacements over the two decades...but when my display came back, the power cable was missing.
    I have made a total of five phone calls this morning, some to automated call centers that simply cut off my call with a curt "thank you" because my repair has already shipped...only to be given another phone number to try...
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  • Terrible customer service experience and I will leave Verizon ASAP.

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    Well besides your lack of paragraphs making you rant very hard to read, exactly what kind of "upgrade" were they talking about? And no I'm not switching to another carrier just because you have issues with Verizon. Was that the whole point of your rant to get people to switch? Like you're some pied piper and you're going to "get back" at Verizon by helping them lose customers? As if that was going to work and even if a few people left because some stranger on a messagebaord told them too because of HIS issues like that will matter at all to Verizon.

  • Where can I start a topic about terrible Apple Store experience in here?

    Dear Forum User,
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    You know we are just other Mac users. Not to excuse what happened, but I have been reading that the Apple Store employees have been asked to work overtime and they are deluged with work and crazy hours.
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  • Terrible Customer Service Experiences and

    Things added to my order I knew nothing about.
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    Solved!
    Go to Solution.

    tkr wrote:
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  • Terrible Customer Service Experience

    I was recently billed incorrectly for wireless internet access.  When I called customer service to resolve the issue, I was told by the representative that he did not have the authority to correct the situation and that someone would call me back in a day or two.  That phone call never came.  I called back to follow up and was told by the C/S representative that she did not have the authority to correct the billing issue.  After several minutes of trying to get her to let me talk to her boss, she finally told me that she could not connect me to a supervisor unless I specifically asked to be connected to a supervisor in those specific terms.  After that debacle of formality, I was connected to her supervisor, J. Ross. 
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    californialisa wrote:
    I was recently billed incorrectly for wireless internet access.  When I called customer service to resolve the issue, I was told by the representative that he did not have the authority to correct the situation and that someone would call me back in a day or two.  That phone call never came.  I called back to follow up and was told by the C/S representative that she did not have the authority to correct the billing issue.  After several minutes of trying to get her to let me talk to her boss, she finally told me that she could not connect me to a supervisor unless I specifically asked to be connected to a supervisor in those specific terms.  After that debacle of formality, I was connected to her supervisor, J. Ross. 
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    If you have problems with any customer care rep not following through or helping you get the resolution you need, ask for the Corporate Office's mailing address to write a complaint. That will usually straighten the lax reps. Make sure you take the names of everyone you speak with to ensure that the Corporate Office knows who to target and who to commend.

  • Terrible Customer Service Experience and Misinformation

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    NotHappy410 wrote:
    Yes, it is.  Thank you for your help.  You can close this out.
    It was our pleasure to help out getting this taken care of. Anytime you need assistance please make a post so we can assist further.
    Anthony_VZ
    **If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

  • WildStar and Best Buy's Terrible Customer Support

    To Anyone Who Might Read This:
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    According to both my receipt and the online add, I was to recieve the pre-order bonus code by email "shortly" after purchase.  I did not.  After several hours, I contacted Best Buy by phone, and I was assured that the email address on file was correct and that I should recieve my code soon.  The following morning (May 31st), six hours after the headstart bonus I was supposed to recieve had already started, I still did not have any email from Best Buy. At that point, I found this forum, Best Buy Unboxed, and followed the instructions given by the moderators for just this issue.  I sent two private messages to BBY which included my customer service pin and the rest of the required information, but by Saturday evening at 8p.m., I still had not recieved a response.
    At this point, I called Besty Buy customer service again, as I was missing out on the pre-order bonus that I had paid for, in full, in advance, and had been guaranteed by Best Buy.  The first four representatives I spoke to feigned ignorance and passed me along to the next, all with significant hold times.  After 84 minutes, I was connected with a so-called online game specialist who told me my pre-order code would be sent to me within 24-48 hours.  Perhaps you can see my dilemna here: 48 hours from that point would be approximately 9p.m. on Tuesday, June 2nd, 3 hours before the full release of the game.  With registration and the client download, I would effectively miss out on the headstart bonus I WAS GUARANTEED WITH MY PREORDER FROM BEST BUY.  And this is exactly what happened.
    Once I finally recieved a response from Best Buy Unboxed and an email with my pre-order code, I was able to download and play WildStar for two days.  On June 5, the WildStar client prompted me for game time credit, and would no longer allow me to access the game for play.  30 days of playtime comes with all editions of WildStar, so I was initially confused about the prompt, but after a little research I came to find out that Best Buy was supposed to send me two separate codes:  A PRE-ORDER BONUS CODE "shortly" after purchase and a "RETAIL CODE" after release on June 3.  I HAVE NOT RECIEVE THE RETAIL CODE, SO I CANNOT PLAY THE GAME I PAID BEST BUY IN FULL FOR IN ADVANCE!!!!!!
    I sent a new private message about this problem to BBY on this forum yesterday morning (6/6/14), and I have still not recieved a response.  Do you guys work on the weekends?  I also sent a reply email to Best Buy, using the "reply to" address on the email that contained my pre-order bonus code, but I have still not recieved a response.  I cannot think of a logical reason why I can't be given a response within 24 hours from Best Buy, particularly considering I have already paid in full for this product.  
    I am a long-time, loyal customer of Best Buy, but my confidence in your company has been shaken in recent years.  Customer service, within your stores (particularly in Mississippi), is absolutely horrid.  You representatives are not in the least bit knowledgeable, and do little more than hound customers for sales--if they aren't too busy huddled in electronics hiding from us. Phone support is equally terrible.  I should not have to spend 88 minutes on a phone call and be passed from rep. to rep. to rep. to rep. until someone figurs out how to get an item to me that I have already purchased.  It looks like I will now have to add Best Buy's electronic assistance to the list of my terrible customer service experiences, as a 2-3 day response time from you guy is absolutely ridiculous.
    Since 2001-2002, I have spent literally tens of thousands of dollars at Best Buy.  I have purchased televisions, vcrs, dvd players, blueray players, car stereos, computers, movies, video game consoles, console games, computer games, music, Keurigs, surround sound systems, an Ipad Mini, an ASUS pad.....I could go on and on.  Considering my loyalty to your company, considering that the first place I want to go whenever we travel to a city that has a Best Buy is your store, considering all the money I have spent with you guys over the years.....this situation, your inability to get my the darn RETAIL CODE FOR WILDSTAR that I have already paid for, well, it just pisses me off to no end.
    I am beyond frustrated.  I feel as though Best Buy has stolen my money.  Could you, actually would you (because I know you can) send me the merchandise that I have already paid for, and help to restore some of my faith in Best Buy?
    Thanks.
    TLR----Read the whole thing.  You guys (BB reps) owe me that much, at least.  It won't take a fraction of 88 minutes, I assure you.

    Hello SEpowell,
    Purchasing a digital download should be a quick, easy and painless process -- not a trying ordeal like you described -- so your frustration is certainly understandable. I'd be upset too if I found myself waiting an extended period of time for a product key, especially if there was any confusion regarding who might be able to help me find a solution.
    I've sent you some information, so please make sure to check your private messages when you have the chance to do so. As always, you can check your PMs by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
    For future reference, customers can typically expect a moderator response within 2-3 business days (not including weekends or major holidays). Sending duplicate private messages to multiple moderators will not result in a faster turnaround time. If you are in need of immediate assistance with a digital download, please call 1-888-BEST-BUY (1-888-237-8289) and ask to speak with our Digital Library team.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Worst customer support experience!

    I bought a brand new Toshiba 40" (40FT2U) in January 2012.  On April 4, it died.  Toshiba reports that it is a failed Mainboard and would arrange for someone to replace the bad part.  As of April 16, the part is still on back order and there is no eta on when it will be repaired.
    I was escalated to Chris in Customer Support, who basically told me too bad.  He asked me to send my sales slip over and he would contact the repair center 4 days from now.  After that, he would call me back to advise how much longer it would take until it could be repaired.  When I asked to speak to his manager, I was advised that he "had already answered that question" and he disconnected me.
    I have called the Corporate Office and asked to have a manager call me back regarding both Chris' rudeness and on the repair experience I'm having regarding a brand new television.  I don't actually expect anyone will call me, but I work as a Supervisor in IT Customer Support and can tell you that heads would roll if one of my staff spoke with a customer the way Chris spoke to me.

    OH MY GOD!!!!! I am horrified reading this thread. 
    I am in the same boat as exactly 4 other users all quoting the same reply  from customer service execs for the same Model. 
    I got a 40" 40FT2U1 LCD on 10th Feb. The TV died and failed to even turn on on 27th April. Since then I have been following up with the customer support and the only answer I get is the case has been handed over to the service partner Nexicor.
    Toshiba refused to give an ETA on when the TV will be fixed pusing the responsiblity on Nexicor. Nexicor says the ETA is 24th May to the part to be available. Tech will schedule an appointment after that to come and fix the TC
    I tried talking with two case manager they just keep saying that we have to wait for the part to come. Looking at the earlier replies in this thread, TOshiba is clearly struggling to get the spare in time to the repair techs.
    I was completley disgusted when a case manager started counting 14 business days to make any other statement. I said stop givving rubbish excuses and put forth the exact situation. 
    Toshiba being the part provider should be able to stand and clearly say that the spare are not in stock. No product spare takes 4 weeks in backorder. In my case the mainboard is to be replaced.
    I completely understand that electronics do fail and they can fail unexpectedly. However what matters is living to the brand name and providing good service in such situations.
    I can definielty  say that the Model is a lemon for sure considering the amount of failures that occur within the first 3 months of usage. 
    If you cannot repair the TV in reasonable time, replace the TV with another one of different model and comparable specifications. 
    Thats is how you  stand behind your products , own responsiblities and provide customer support. 
    I too work in the a customer facing support environment and give excellent customer service.

  • Poor Service Experience and pending issue needs resolution

    Terrible Customer Service Experience: Starting on 1/14 when I called the Dbulin, OH location I was met with rude and uncaring customer service personnel: Dashawnaa, Daniel and Brian.  Most recently Brian placed me on hold without allowing me to talk and I have been on hold for 15 minutes without him getting back on the line (he said it would be 5 minutes).  All in I have spent almost 2 hours on the phone today!   I found an issue with my bill that goes back 2 years for a service I never 'Authorized' but was told I was ignorant about my bill and that I did 'Authorize' it despite the simple fact that I NEVER 'Authorized' the service.    I plan on leaving Verizon as soon as possible if not sooner if I don't get some help on this.  In the end it is between $80-85 I am looking for a correction on my bill for two applications I did NOT authorize.   Feedback will be filed anywhere possible to warn others of the poor service!

    Here's a reply from Upender,
    Here's a reply from Upender,
    Here's a reply from Upender,
    You were called to HP Service Center by Mistake, the hinges were ordered by mistake, the body panel was ordered by mistake, your laptop was accepted by HP as a mistake and to add more Mistakes the body parts were recieved by Mistake. No what does HP Expect from the cusotmer to do, should I not burn the laptop, since I think the biggest mistake was me buying HP Laptop and the other big mistake was me buying the Care Pack.
    Here's a reply from Upender,
    You were called to HP Service Center by Mistake, the hinges were ordered by mistake, the body panel was ordered by mistake, your laptop was accepted by HP as a mistake and to add more Mistakes the body parts were recieved by Mistake. No what does HP Expect from the cusotmer to do, should I not burn the laptop, since I think the biggest mistake was me buying HP Laptop and the other big mistake was me buying the Care Pack.
    Here's a reply from Upender,
    You were called to HP Service Center by Mistake, the hinges were ordered by mistake, the body panel was ordered by mistake, your laptop was accepted by HP as a mistake and to add more Mistakes the body parts were recieved by Mistake. No what does HP Expect from the cusotmer to do, should I not burn the laptop, since I think the biggest mistake was me buying HP Laptop and the other big mistake was me buying the Care Pack.
    My sincere apologies for making the mistake of buying an HP product, even worse, I am goling to make a mistake of Dragging HP to the Consuymer Court and to add to that I am going to add a bigger mistake of

  • Scratched MBA screen, curious about repair pricing

    Well, I  "personalized" my 11" MBA a couple months ago:
    Seems like a modest scratch, not a "crack", but I think I want to try selling at some point.
    So, trying to get a rough estimate for Apple doing a repair.
    I know, I know, take it in to Apple. Just curious if anyone's had similar repair experience.

    fight it!
    they should have done a scratch-check before service. are they replacing the bottom case?
    total BS, and not something you should lay down and take.

  • Applecare experience (very positive)

    Just a note regarding my Applecare repair experience this week. Apple sent me a preaddressed box to mail my 12" Powerbook in on Friday. My computer was picked up in rural New York on Monday, repaired at a center in Memphis on Tuesday and returned to me on Wednesday. I was without my computer for only 48 hours. Pretty amazing.
    If you're thinking of getting Applecare, I would encourage it based on my experience.

    Hi Robert
    Good to see a positive experience every now and again. My own experience of AppleCare UK in the past was not as quick but still reasonably good and usually the turnaround has been around 5-7 working days. Apart from the courier service, there is the option to have repairs carried out at a local Apple Authorised Service Provider or via an Apple Store. Overall it does provide a pretty good service.
    Howerver, as I'm a UK resident, I no longer deem AppleCare to be necessary for me as the consumer laws here provide most of the protection that AppleCare offers. No need to pay for something that is already provided, by law, for free. Instead I put the money into insurance cover.
    15 1.25G/12 1G PBs, Mac minis, iBooks G3/G4,   Mac OS X (10.4.3)   Cube, TAMs, iPods 2G/4G, iPs, AEBS, AX

  • Re. Complain on Nokia Care Services in Chennai, In...

    Dear All,
    I am one of the Nokia mobile users for the past 5 years. All my family members are using only Nokia mobiles and I also recommended my friends & colleagues to go for Nokia.
    I had trust on it before but not now… I am sorry to say that…. Because you people made me to do so.
    I am really Sorry to say that I lost all my confidence and faith with NOKIA..
    I never had such a worst experience from the NOKIA CARE..
    Let me explain the problem..
    " I purchases a New Mobile NOKIA - HANDSET - 2630 - BLACK from one of your vendor "UniverCell Telecommunication India Pvt Ltd. Velachery Branch" on March 07, 2008. I came to see that it gets hanged or struck in between very often while using and the mobile becomes stops functioning, then I have to remove the battery and then reset the mobile and then only I have can use it. I thought it might be loose contact or the battery might not properly pack. I very often found that my mobile hanged. On March 09, 2008 I took to the vendor where I bought, they redirected me to NOKIA CARE at Taramani, Chennai they redirected me to NOKIA CARE at TTK Road Alwarpet, Chennai they and again they redirected to NOKIA CARE at Royapetta, (Near Sathyam Theratre) Chennai. See the way of how each service centre palys with the customer. And finially I went to NOKIA CARE on March 27, 2008. (Service Center Details - ROCKY AGENCIES, New No:32, Old No: 10, Thiru Vi Ka Road, Royapetta, Chennai. ASC : 124_343506, Contact Number: 044-42045204, Email Address: [email protected] and MY Job Sheet Number: 124343506/080329/6 Dt: 29/Mar/2008). At first they checked it and told it was a Software Problem, and they reloaded it and gave. After that when I bought the mobile to my home and tried to charge it, I got an error message "Charger Not Supported" and then on March 29, 2008, I took it back to NOKIA CARE, they once again diagnosed that the issue is with the Board, we have to produce it to Head Office and then get rectified. So they took the Mobile and then asked me to come after 2 days, after 2 days when I went to collect my mobile, they told me that Since it a Board problem it will take another a week, and I asked them please inform the correct date so that I can come at right time. (Because I work for an MNC Company _ Hewlett Packard (HP) as a Operation Research Manager, My Home is at Velachery, Chennai and my work place is at Sriucheri, Chennai which is 50 Kms away from city. I used to go my office early around 8 AM and return Home late nights in the evening, so I had hard time to track the status of my mobile) After a week (Today - March 11, 2008) when I especially took leave and approached them they Said it will take another 10 days and it is a issue with Board, so mobile have to replaced. Then I got annoyed and lost my control and I asked the Customer technician over there... to get me the exact date so I will get back to you so that I don't have to come all the way and hearing some excuses, this make me more tensed. Then I requested the service person that please check with your head office and get me the exact information. After wards they told me that NOKIA had stopped manufacturing this model and we don't have it local stores and also in Nokia priority Dealers, So you have to wait for another 10 days. For further information they just asked me to contact Head Office. See I gave the mobile to the NOKIA CARE Center they gave the mobile for servicing it to Head office, And I don't know who to contact & what to ask them...(Because I got a information from one of my colleague these guys give the customer mobile to some local person for serving and they are paid cheaper and also I heard that these technicians uses the customer mobile for there own use saying that they are testing... I don't know how true so far). Then I thought to contact the SERVICE CENTRE MANAGER, they said he will come late so it not possible for you to meet, then I told that I will wait, then they asked me to wait for 15 minutes and they asked me came with a solution that I will get my mobile will be ready by today evening. And asked to come and collect it.. But when I went to the Service Centre evening, they made me to wait for an hour, then came with a Solution that, we got a New replacement mobile for other customer since you are coming often for your mobile, so If you wish you can avail this, then I enquired about the warranty on it, they said it have the warranty what that mobile has, and you will not be covered under any warranty with this, if you come across any problem in future. Then I got tensed and annoyed and then I request for my mobile, again they tried to postpone the days (you have wait for another 10 days), then I requested to give my mobile back or to know the status of it. They just simply asked to contact the Head Office, and they are not giving the head Office address they ask us to contact through phone (3030838) I tired al lot it goes to IVR and get disconnected. And no proper response from the Nokia Care. See the controversy in statement (March 11, 2008).
    See I bought a mobile because of the Durability and brand name but... I lost all the Hopes and confidence that they will give my mobile today... Already one month of my warranty gone in service centre and I don't you please give Warranty and Guarantees of your products... I hardly used the mobile for less than 10 days only... but I had terrible and bad experience in customer servicing with the Nokia....Care... Not only me I found most of the people who come for serving face a terrible experience...Like no proper response when we give a call.... or they disconnect the call while speaking... They spoil the name of Nokia...
    Note: Important: If I don't receive proper response from this Mail I am going to take severs action against the company through legally and also I am going to publish an article on all the local magazines. And I going to forward this mail to all the over web and also through my company intra net to all of my colleagues those who are working in HP (Hewlett Packard) to higher officials in and around world..
    And finally I kindly request you people all those who represent NOKIA to give right Information to customer and commit yourself what you say... Or don’t spoil the Brand name"....
    See the loyalty to the customer it not me suffered there are many customer like me….
    I need a Solution for this….
    If any one of the concern person directly from Nokia contacts me will be highly appreciated…..
    Hoping for a reply soon…
    With regards,
    Sridhar.P
    Message Edited by pete_brian on 11-Apr-2008 06:51 PM

    dear sir,
    u are very right that nokia is such a huge name but its customer care is very bad....if i use WORST, it is better suitable for nokia team.
    I also bought N73ME on november 2007. i was used alone without any bluetooth or data cable, because frightened from virus. i only transferred some songs in Feb 2008 and i was listening that since then. but in September 2008, my mobile automatically showed MUTE and its loudspeaker has stopped working. i went to Nokia Care, there i spent Rs. 1800.00. They told me that the "B" cover is currupted (they have no reason) so it is not cover under guarantee. I gave him the rupees and got my phone. but in just after one week, got another problem, the phone automatically restart. no matter i was talking or listening the music. I again went to that Nokia Care, there he says that it is a cosmatic problem, so need to change the crystals and number covers. But initially he demanded Rs. 110.00 for "check-up" my mobile. i told him that after repairing the "B" cover, i am facing that problem. So he did not took that Rs. 110.00. he told me to get mobile on the very next day and the cost he told was Rs. 2500.00. I was just fedup that even since it is not completed one year, i am going to spend Rs. 5000.00 onto my mobile . What is this. But i called the Nokia Care on next day, then the mechanic told me that the phone would get me after 7-10 days because it went for repairing. I was not expecting that without my knowledge they would sent my phone. Because in this fast life, we cannot live without mobile in such more days. But i had no choice. I called Nokia Care Phone team on 0124-30303838, and that was my very big mistake. he only gave me another nokia care address and told that he only help like this, nothing more.
    I am just fed up all this nuansense and going to convince all the friends, relative and others -- not to buy nokia products ever in life.

  • How do I make a complaint with Verizon?

    On January 23, 2014, I contacted Verizon Wireless Customer Service because I was experiencing less than satisfactory performance with my HTC One. I purchased the device in September of 2013. Through the first few months I experienced no issues with the device. It was around mid December that the battery performance began to significantly decrease to the point in which I had to charge it multiple times a day to get through the day with it.
                When I contacted customer service I was transferred to a conference call with HTC in which we performed trouble-shooting tasks for the battery. These trouble-shooting tasks did not improve any performance and as a result Verizon sent me a replacement phone.
                The replacement phone I received had more issues with it than the one I returned. On February 1, 2014 I attempted to unlock the phone to answer a message and at this point the phone shut off completely and I was unable to turn it back on or charge for over an hour. I then took it to my local Verizon store in which they were no help to me at all. All the associate did was give me the number to customer service. I went to the store because I wanted personal customer service, I could have easily attained the number from the website. I found this to be extremely unhelpful.
                I then proceeded to call customer service again in which they again transferred me to HTC, I did not know that protocol for customer service at Verizon was to dump their customers onto phone manufacturers. After going through the same trouble-shooting advice with HTC for a second time I was hung up on by both HTC and the Verizon customer service although I was not done voicing my concerns.
                I decided to participate in the customer service survey in which I gave a very poor rating and was informed that I would be hearing from a Verizon Wireless manager, in which I did not, no surprise there.
                With the terrible customer service experience I have dealt with this week I will be looking to take my business elsewhere in the near future as I way out my options between AT&T and Sprint.

    I have problems in the charging port, took the phone in and they said it was burnt, from their charger. Told me it was covered but would not replace it. Told me how to do a hard reset which I do 3 times a week minimum. The HTC one is the worst phone I've ever had and was told pretty much to suck it up or upgrade after I just spent several hundred upgrading to this junk. Now I'm worried about submitting a claim and just get the same crap phone.Verizon at one time was great service but now it seems like they don't care about anything but how much money they can scam.

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