Text Chat Support

Question

I accessed the Test Chat support window and I get the message:
Your chat has started in a new window
A support representative will be with you shortly
but I don't see a "new window" and no support rep is showing up.
Thanks

Answer 1

Dear Readers,
This thread, or topic, was transferred from the Skype for Computer: Mac message board to create its own new topic here.  A link to this post appears where the post was originally added.
These types of questions can be answered and resolved only by Skype Customer Service.  At the time of this posting, people have been reporting that the customer service website is experiencing intermittent issues.  Please do continue to try again, using a different web browser, choosing a different path through the various steps.
Remember to look for a browser pop-up dialogue box if you are directed to start an instant message chat session with a customer service agent; when we have pop-up windows blocked, these need temporary approval.
Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service
Here are a few extra notes to guide you along the way ...
You will need to proceed through each step, one at a time. Sign on to the Skype website as requested. Choose the subject and topic which most closely matches the item you need assistance with. Then, continue past Step 2 of the instruction where several articles from the FAQ library will appear for you to review, and proceed to Step 3, Continue Support Request (the blue "button" appears at the lower right corner of the website page). You may also skip through Step 4 where you will be referred back here to the Community; no need to do this as the Community is where you started. When you complete the web-form and click Submit, your information is relayed to Skype and you will receive a reply via e-mail unless you are transferred to start an instant message chat session with a Customer Service agent.
While this topic is now closed, as it is collecting various types of enquiries, please remember to create your own new topic or thread unless you are contributing specifically to the original poster's discussion.  As our Community Guidelines refer to it, to do otherwise is called "hijacking" a topic.
Regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!