Text shrinking when viewing or exporting report

Question

Hi guys,
I am developing a crystal report in VS2008 with CR10, using the design environment within visual studio.  I have a strange problem where my report looks fine when in the crystal report designer but as soon as i run it through the crystal report viewer or export it, the text seems to shrink.  I have a text box that spans from the left margin to the right margin and is multiple lines, when exporting it goes about 25% smaller... if i put a line on the page the line spans the length correctly, so seems to just be text boxes.  I've tried setting page size and margins and setting the printer to 'No Printer' but nothing seems to work.
any ideas appreciated
cheers

Answer 1

Hi Michelle,
please post in detail:
Are you using VS 2008 with full CR 10(File version 10.0.9500.0) ?
or
Are you using CR 2008 with embedded designer (File version 12.0.1100.683)?
The first version would not be supported as CR 10 was never tested for VS 2008.
In this case please update to CR XI R2 or CR 2008 to work on supported and tested environements.
Please see below the supported platform for CR 10.
Best regards
Falk
===============================================
Crystal Reports 10: Supported Platforms
===============================================
(c) 2003 Crystal Decisions, Inc.
Minimum Hardware Requirements for the Crystal Reports 10
=========================================================
Windows
450-megahertz (MHz) Pentium II-class processor,
600-MHz Pentium III-class processor recommended
128 MB of RAM, 256 MB recommended
350 Megs available hard drive space
CD-ROM
Supported Platforms for the Crystal Reports
======================================================
Client Components
Microsoft Windows 2000 Data Center Server SP4
Microsoft Windows 2000 Advanced Server SP4
Microsoft Windows 2000 Server SP4
Microsoft Windows 2000 Workstation SP4
Microsoft Windows 2003 Server
Microsoft Windows 2003 Web Server
Microsoft Windows 2003 Enterprise Edition Server
Microsoft Windows 2003 Data Center Server
Microsoft Windows NT Workstation w/sp 6a
Microsoft Windows XP
Web Browsers
IE 5.x
IE 6
Netscape 6.2
Netscape 7.0
Safari 1.0 on OSx (Not on Japanese, Chinese or Korean)
Web Servers
iPlanet Web Server Enterprise Edition 6.0 (NSAPI and CGI)
iPlanet Web Server Enterprise Edition 7.0 (NSAPI and CGI)
Microsoft IIS 5.0 (ISAPI and CGI)
Microsoft IIS 6.0 (ISAPI and CGI)
Apache 1.3.20 (ASAPI and CGI for Solaris and Linux)
Apache 2.0 (ASAPI and CGI for Solaris and Linux)
IBM HTTP Server 2.0 (ASAPI and CGI)
Lotus Domino 5.0.12 (DSAPI and CGI)
Lotus Domino 6.0.2 (DSAPI and CGI)
Java Application Servers (Windows and Unix)
With respect to JVM Support, Crystal Enterprise will support the JVM's that are shipped with the Application Servers listed below.
BEA WebLogic 7(SP1)
BEA WebLogic 8.1
IBM WebSphere 5.0 (Fix-pack 2)  (**JVM 1.4 is not supported on AIX)
Tomcat 4.1.27
Wireless (English only)
Simulators:               
OpenWave SDK v4.1 Ericsson UP simulator
OpenWave SDK v4.1 Motorola Timeport UP simulator
IPAQ simulator
I-mode simulator
Hardware:
Rim Blackberry
IPAQ PocketPC
WAP 1.1 Phone Motorola Timeport 280
WAP 1.2 Phone Nokia 8390
Reporting Databases (Clients)
===================
Windows Platform
Native Oracle 8.1.7
Native Oracle 9.2
Native DB2 8.1
Native DB2 7.2
Native Sybase 12.5     
Native Access 2000
Native Access 2003
ODBC-Teradata
ODBC-SQLServer 2000
ODBC-Oracle 8.1.7
ODBC-Oracle 9.2
ODBC-DB2 7.2
ODBC-DB2 8.1
ODBC-Sybase 12.5
ODBC-Access 2000
ODBC-Access 2003
ODBC-Text
OLEDB-SQLServer 2000
OLEDB-Oracle 8.1.7
OLEDB-Oracle 9.2
OLEDB-DB2 7.2
OLEDB-DB2 8.1
OLEDB-Access 2000
OLEDB-Access 2003
Note
3rd Party ODBC Level 2-compliant Drivers may potentially have issues as not all combinations have been tested yet, but are supported as a general rule
OLAP
DB2 OLAP 1.1     
DB2 OLAP 7.1     
Essbase 6.1 Patch 2     
Essbase 6.2     
Essbase 6.5     
Holos 8.0     
Holos 8.5     
Holos 9.0     
SAP BW 2.0 B     
SAP BW 3.0     
Microsoft SQL Server 2000 SP2 Analysis Server     
Microsoft SQL Server 7 SQL OLAP Services     
File Based Data     
ACT! 2000 (native)     
ACT! 6     
ADO/ADO.NET (native)     
BDE 5.1 (native)     
CDO     
COM (native)     
Dataset (native)     
HDC Files (native) May be Deprecated     
Javabean (native)     
Microsoft Access 2000 (native/ODBC)     
Microsoft Exchange Server 5.5 (native)     
Microsoft IIS 5.0 (native)     
Microsoft IIS 6.0 (native)     
Microsoft Outlook 2000 (native)     
Microsoft Outlook 98 (native)     
Paradox 10 (ODBC)     
Paradox 9 (ODBC)     
Pervasive 8 (ODBC)     
Pervasive SQL 2000 (7.9) (ODBC)     
Active Data Sources
COM (native)     
Javabean (native)     
Other Data Access
Business Views      
Microsoft Excel (.XLS) (ODBC)     
OLEDB     
XML/XSD (native/ODBC)
Development Platforms
Visual Studio .NET
Visual C++ 6.0
Visual Basic 6.0
Borland C# Builder
(c) 2003 Crystal Decisions, Inc.