THANK YOU TO VERIZON

I would like to take this opportunity as one of the more vocal critics of Verizon for their delay in updates, to thank you for delivering us the Lumia Denim firmware update for the Lumia Icon before any other U.S. Carrier did. I know that getting updates out can be a difficult project, but thank you for releasing this update. I frequently made the comment that if AT&T released the Denim firmware update before Verizon released it for the Lumia Icon that I would be leaving Verizon for AT&T. I can happily say that since you guys delivered, I will be remaining a customer of Verizon and happily using my Lumia Icon phone which now REALLY feels like the premium high-end flagship device that I was told I would get when I purchased it.

Please don't misunderstand my "Thank you" to Verizon. I in NO WAY am "praising" them for I, as well, still have a very bad taste in my mouth regarding Cyan, and I will still remain extremely vocal regarding their treatment of customers in regards to communications about software updates. Verizon has a VERY LONG way to go to learn what customer service is. My statement was just my way of stating to Verizon that they have earned a "repreive" from my departure from their business by releasing the Denim update before AT&T did. Otherwise, I wouldn't be here writing any of this. I'd be over at AT&T. Having said that, my mother raised me to show appreciation when appreciation is due. Verizon "could" have decided not to update our Lumia Icons at all, so given that they did, I felt a "thank you" was in order. However, that would be the full extent of my thank you, and I will remain very vocal regarding areas where I feel Verizon's customer service is "lacking."

Similar Messages

Unlimited Data Plan removed without my knowledge or consent. Verizon refuses to reinstate. Any suggestions? Please and Thank you.

I am desperately reaching out to anybody that may be able to help me with this situation.
I don't want to give up hope, but I feel that it may be a battle that I cannot win.
This is my story...
A few years ago, my iPhone 3G was stolen. At that time, my spouse and I both had Unlimited Data plans with Verizon. Fortunately for me, my in-laws had an old flip phone that I could borrow until I could afford a new iPhone. So, I took the newly inherited flip phone to my local Verizon Wireless store to have it activated. I didn't really want to use the flip phone, but beggars can't be choosers and I was just glad to be able to make and receive phone calls again. I told the nice folks at the Verizon store what happened, and they assured me that they could activate the flip phone so that I could use it. "Yes, sir. We can activate this phone for you. No problem." So, I gave them the flip phone. They activated it and told me that I was "Good to go."
A little over a month later, I was able to save up with enough money to buy an iPhone. So, back to the local Verizon store I went. They showed me a variety of phones, but I was already pretty set on an iPhone. I bought the new iPhone, and they activated it for me. It was all pretty straight forward and easy.
With my new iPhone in hand, I left the store and everything was back to normal.
Many months later, I get a text from Verizon telling me that I only had 2% of my data plan left to use. This really struck me as odd. How could that be? How does someone figure out what 2% of unlimited is? I really couldn't wrap my head around the math needed to calculate percentages of limitless values, so I decided to call Customer Service.
After several calls, I was finally able to piece together what happened. And, it started as soon as I stepped into the Verizon Wireless Store...
1. When the people at the store activated the flip phone, the activation automatically downgraded my data plan from, Unlimited to 2GB, because the flip phone simply did not require a data plan. NOBODY told me that this was going to happen... NOBODY. Had I known that I was about to get stripped of my Unlimited Data Plan, I never would've agreed to it. Who in their right mind would???
2. It went unnoticed for over 30 days. I was told that I took too long to catch their mistake. (I say "their" mistake because if you're going to change something on my account on that large a scale, "they" need to tell "me" about it first.) And, because I didn't catch it within 30 days, I could not have my data plan returned to me. They actually told me that if I had only caught it sooner, then I would be able to have it back.
3. Because I didn't even know that my Unlimited Data plan was even in jeopardy, I bought a new phone. And this is where it gets kinda tricky...
When I bought the new iPhone, I asked them... I asked them if my data plan was going to have to change. They told me "No.", and that "Everything would stay the same." Which, is somewhat of a semi-truth. And, it's also one of the main reasons why I am not being given back my old Unlimited Data plan. See, when I asked them if my data plan would stay the same, I was referring to my Unlimited Data plan. (At this point and time, I had no idea my Unlimited Data Plan was already gone.) So, when they told me that I would keep my data plan, it because they were looking at a screen that told them that I had a 2GB data plan. To them, I was going from 2GB to 2GB. To me, I had Unlimited, and was keeping my Unlimited.
4. To make matters worse, Verizon keeps telling me that I can't have my Unlimited Data Plan back because I bought a new phone at a non-retail price.
I WOULD GLADLY PAY THE DIFFERENCE OF THE PHONE COST to have all of this fixed. $300? $400? Maybe even $500? I honestly would fork over that money in a heart beat. I only bought that phone because I was told in the store that my plan would not change.
Any Customer Service Rep can look up my history and see that what I'm saying is true. I've even had a very nice Customer Service Rep offer to upgrade my 2GB Data Plan to 6GB AND send me a free iPhone 5c to go with it! But, I did not want to give up the fight. My spouse still has the Unlimited Data Plan, but uses a non-4G- LTE phone for fear of losing the unlimited data to the upgrade. Even, I, have avoided upgrading for a long time because I didn't want to lose my plan.
Turns out the joke has been on me this entire time. I haven't had my Unlimited Data Plan for 3 years now.
I honestly don't feel like I've done anything wrong here.
I'm at a complete loss now, and have no idea what to do next.
I'm open to any, and every suggestion that someone may have.
Thank you.

A few years ago, my iPhone 3G was stolen Verizon never had the iPhone 3G. Are you sure it wasn't the iPhone 4 or 4S? Thank you for pointing this out. I did have an iPhone. It was with Verizon. It must have been an iPhone 4.. At that time, my spouse and I both had Unlimited Data plans with Verizon. Fortunately for me, my in-laws had an old flip phone that I could borrow until I could afford a new iPhone. So, I took the newly inherited flip phone to my local Verizon Wireless store to have it activated. I didn't really want to use the flip phone, but beggars can't be choosers and I was just glad to be able to make and receive phone calls again. I told the nice folks at the Verizon store what happened, and they assured me that they could activate the flip phone so that I could use it. "Yes, sir. We can activate this phone for you. No problem." So, I gave them the flip phone. They activated it and told me that I was "Good to go." Seems that what you asked for was accomplished. Yes and No. Did they activate it? Yes. Did they inform me as to how this would impact my account? No. Let's say you ask for a glass of water to drink at a restaurant. Can they bring you the water? Sure they can. Is that waiter obligated to tell you that it had E Coli in it? Well, as long as he brought you the water, what you asked for was accomplished, right?
A little over a month later Exactly what month and year was this? This all took place mid-2011. “This” took place in August, I believe. I was able to save up with enough money to buy an iPhone. So, back to the local Verizon store I went. They showed me a variety of phones, but I was already pretty set on an iPhone. I bought the new iPhone, and they activated it for me. It was all pretty straight forward and easy.
With my new iPhone in hand, I left the store and everything was back to normal.
Many months later, I get a text from Verizon telling me that I only had 2% of my data plan left to use. This really struck me as odd. How could that be? How does someone figure out what 2% of unlimited is? I really couldn't wrap my head around the math needed to calculate percentages of limitless values, so I decided to call Customer Service.
After several calls, I was finally able to piece together what happened. And, it started as soon as I stepped into the Verizon Wireless Store...
1. When the people at the store activated the flip phone, the activation automatically downgraded my data plan from, Unlimited to 2GB, because the flip phone simply did not require a data plan. Going from a smartphone to a flip phone would have dropped the data off completely not to the 2GB plan. Yes. You are correct. I was told differently by Customer Service. But, what you are saying makes more sense. NOBODY told me that this was going to happen... NOBODY. Had I known that I was about to get stripped of my Unlimited Data Plan, I never would've agreed to it. Who in their right mind would???
2. It went unnoticed for over 30 days. I was told that I took too long to catch their mistake. (I say "their" mistake because if you're going to change something on my account on that large a scale, "they" need to tell "me" about it first.) And, because I didn't catch it within 30 days, I could not have my data plan returned to me. They actually told me that if I had only caught it sooner, then I would be able to have it back.
3. Because I didn't even know that my Unlimited Data plan was even in jeopardy, I bought a new phone. And this is where it gets kinda tricky...
When I bought the new iPhone, I asked them... I asked them if my data plan was going to have to change. They told me "No.", and that "Everything would stay the same." They answered your question. If you asked would your plan change and they told you no then did have unlimited at the time. I’m having a difficult time understanding your English here. If I understand it correctly, then I've already stated that they answered my question. It's actually right... Which, is somewhat of a semi-truth. And, it's also one of the main reasons why I am not being given back my old Unlimited Data plan. See, when I asked them if my data plan would stay the same, I was referring to my Unlimited Data plan. (At this point and time, I had no idea my Unlimited Data Plan was already gone.) So, when they told me that I would keep my data plan, it because they were looking at a screen that told them that I had a 2GB data plan. To them, I was going from 2GB to 2GB. To me, I had Unlimited, and was keeping my Unlimited.Being more specific and asking if you would keep your unlimited plan this could have been addressed at the time of purchase. There should be some standard as to how business is conducted in situations like this. I would like to think that if someone knew that my plan would be changed, then they would've at least had the courtesy to tell me about it. Granted, I could have been more specific. At the same time, though, I’m not going to ask every waiter that brings me water if there was E Coli in it.
4. To make matters worse, Verizon keeps telling me that I can't have my Unlimited Data Plan back because I bought a new phone at a non-retail price.
I WOULD GLADLY PAY THE DIFFERENCE OF THE PHONE COST to have all of this fixed. $300? $400? Maybe even $500? I honestly would fork over that money in a heart beat. I only bought that phone because I was told in the store that my plan would not change.
Any Customer Service Rep can look up my history and see that what I'm saying is true. I've even had a very nice Customer Service Rep offer to upgrade my 2GB Data Plan to 6GB AND send me a free iPhone 5c to go with it! But, I did not want to give up the fight. My spouse still has the Unlimited Data Plan, but uses a non-4G- LTE phone for fear of losing the unlimited data to the upgrade. Even, I, have avoided upgrading for a long time because I didn't want to lose my plan.
Turns out the joke has been on me this entire time. I haven't had my Unlimited Data Plan for 3 years now. Wait...you bought the iPhone to replace the flip phone 3 years ago and you never used more than 2GB of data in this time? I did eventually get to that point. That’s what prompted the phone calls to Customer Service. I don't get it. When did you put the flip phone on July 2011 and when did you get the iPhone to replace the flip phone. August 2011 and have you had any new phone since then? Yes, just last month. I purchased a used iPhone 5 from someone.
I honestly don't feel like I've done anything wrong here.
I'm at a complete loss now, and have no idea what to do next.
I'm open to any, and every suggestion that someone may have.
Thank you.

Thank you for scamming my Grandma and lying to me Verizon.

I recived the cool little upgrade your phone and recive a $100 GIFT CARD!!! It was sent to my number and mine alone, despite I had upgraded to a BB 8 months before. So my grandma decided to get into the world of smartphones. From my expirence BestBuy gives you anywhere from $25-100 off from Verizon stores SAME PHONE. We picked ours out and inquireid to the MANAGER of the local Clackamas BestBuy and she assures us they'll send us the code after we activate the phone and it would be sent to the device. Blindly we trust me assuming the manager must be one of the few people that work there who knows something. We wait 6 days and I see we have to buy the phone before the 30th so I figured turning it in ended by then. I called Verizon and the man on the phone assured me we had plenty more time to get it and do it and that the code would be sent to the device (Didn't bother to tell me when it ended even though I called concerned about it ending and not reciving the gift card). So time goes by and between that time I recive 3 new Droid X smart phones because THEY KEEP HAVING THE SAME EXACT PROBLEM. The time exchanged decreased by 4 weeks between phones because the problems became more and more evident earlier on in the phones use (They also assured me each time I called their "Like New Phone" replacements we're just as good as the new ones.) Each time I took my time sending the package back and EVERYTIME they not only texted me that "I needed to return the device or recive a $500 payment on my bill" to mine AND both my grandmas phones BOTH. So time rolls around and I forget about the trade in deal due to my schedule and hers. I call them for the code (can't remeber the exact date) and ask for my code she gives me a FAKE CODE and sends me on my way. Again more time passes and I forget to do it. I tryed 2 weeks ago to put the code in and I find out its a fake code. I call them again and this time she gives me the REAL CODE but she knows the deal is over and lets me go as if nothing is wrong. Tells "Me oh thats showing up as expired let me do a report for you. I'll call you in two days." Now its today and no call from the lady and I had to call AGAIN she tells me the deal expired and it's IMMPOSSIBLE to get my gift card. They sent the code on the 31st OVER A MONTH after we purchased the phone. They sent it to only ONE of her phones and they sent it to the previous line that she hardly uses WHICH IS WHY SHE UPGRADED THE SMARTPHONE ON HER OTHER LINE NOT THE ONE THEY SENT IT TO. So we missed it due to lying tactics of BestBuy, Verizon by their "trained professionals", and them waitting so long for us to reddem it. THANK YOU VERIZON FOR ONCE AGAIN STEALING MONEY FROM MY GRANDMA. You know how to send a text when YOU need something but when a customer does YOU DON'T GIVE A FUDGE!!!!
P.S. WHENEVER you talk to a Verizon "trained" rep over the phone RECORD EVERYTHING THEY LIE TO YOU ABOUT!!!!!! They got me for the last time.

CharmingPhlsphr wrote:
Being misinformed is not equal to being lied to. Asserting that you were lied to indicates that the company is being deceitful for some particular gain. Just as much as when people with say, when downtrodden, that they are just one small customer in the whole company as if to show that they feel insignificant, you are just one customer. Verizon does not gain much by deceiving you; instead, they lose a lot by doing so. More than this, the companies in the wireless industry undergo great scrutiny to ensure that their practices are honest. Saying that VZW is a company of thieves is silly and irrational.
Heh... I wouldn't say that. Then i guess you've never been scammed by a "reputable" company before? Sounds to me like it's a delay tactic indeed, companies do this a lot with time sensitive promotions. A company like verizon could get away with such a thing because they are as big as they are, so your assumption that they would lose a lot is "silly and irrational" because their loss would be negligible and would easilly be written off on their taxes... lol
So, where's the risk or loss? But, they did save $ on the rebate card though...

Thank you verizon wireless

My daughter started taking the bus this year so I had to get her a cell phone. I added her to my plan and, when they asked me if I wanted insurance for her phone, I said no. Since she was only going to use it one day a week and I wanted her to understand the responsibility of taking care of her own things. The customer rep who was handling the transaction even commented on how that was a good way to teach her to care for her phone.
This was in February of this year.
This weekend I went to the same Verizon location to see if I couldn't get a replacement for my old Pre plus which has been giving me fits of late (keyboard issues, random restarting). The guy pulls up my account and tells me I don't have insurance. Says I cancelled it in February.
He cannot locate anything that would indicate that I declined the insurance. He suggests I call customer service.
I go to the location near my office to see if they can, at the very least, see where I declined the insurance since I do my personal verizon visits in that location.
Nothing but he did notice that the day I cancelled mine, I added a line and insured that phone.
That's right, they cancelled my insurance and added insurance on my daughter's phone.
So, since February, I've been paying $7 to insure a phone that was used, at most, one day a week, until the end of May. Then it went into a cabinet in the kitchen, where it has remained, unused.
I tell the rep at Verizon that I want to cancel the insurance on my daughter's phone and I want to add insurance to my phone.
They cannot insure my phone anymore. It's too old.
So, they cancelled my insurance against my wishes and now they won't insure my phone.
I'm told to try customer service.
So I call customer service.
I'm told, basically, there's nothing I can do, unless I want to use my upgrade to get a new phone. Since the pre3 is coming eventually, I certainly don't want to waste the upgrade. I ask for a supervisor and he gets on and, after explaining the story again, he offers to let me upgrade the phone and then reset the upgrade so that I can use it again in November. He's also letting me use some $30 discount that would trigger in November. Very nice of him. I thank him and he sends me back to the first rep.
The first rep runs thru some questions, asks if I want to insure the phone and so on. Then he tells me there's a $50 rebate on the phone. I tell him that's nice but, with the $30 discount that the supe gave me, I can't see how I will get a $50 rebate on a phone costing me $20. He tells me the phone is $89 after the $50 rebate and the $30 discount.
The phone is $49.99 on the web.
$89 as an apology to me for their screwing up my insurance.
Not to mention I've spent $49 for insurance I didn't need or want.
I cancelled the order.
this is the second time in 20 years as a verizon customer that I have had to call customer service. They are now oh fer two.
The first time they made a mistake, confirming a shipment to me that wound up not going out and the phone was, then, backordered and I was told I'd have to wait a month or two for the next batch. When I complained, I was told that the person in charge of the orders called in sick. When I asked how it was possible that they only have one person to handle all their orders and then followed that with a question as to how they can operate without a backup employee in case the one person responsible for all shipments calls in sick with the sniffles I was told that the employee might have died.
That's right, Verizon has used the dead employee response on me.
20 years of loyalty and they can't even give me a phone that is, in 3 months, going to be obsolete.
Thank you verizon wireless.

I think you've illustrated an important lesson here. You NEED to confirm any changes that are made to your account as soon as possible. I like to log in to MyVerizon then next day to be sure that all of the features are correctly set up. Had you noticed this during the billing cycle the problem occured, it would have been an easy fix.
Have you looked into getting a Pre+ from another source? I remember there being quite a few Palm phones running around on the third-party market not too long ago (possibly from a Verizon overstock?) so it may be possible to get a phone in good shape for a very reasonable price on eBay, Craigslist, or even just a third-party retailer. That should tide you over until your next upgrade.

Thank you Verizon

I've been a Verizon Wireless customer for 13 years. I got a postcard in the mail the other day saying that I can now upgrade my phone. I went to do it and they won't let me keep my unlimited data plan. Currently I use my phone as my only internet and that is how I justified paying for the plan I already have. I love Verizon and the service they have given me but there comes a point where enough is enough. I started doing some research and realized that contract free is the way to go. I crunched the numbers and realized that with the money I will save my canceling Verizon I can afford WiFi, a Tablet, a home phone, and a Net10 Smartphone with unlimited text, talk, and data. So thank you Verizon, I'm counting down the days till my contract is up and looking forward to my new ipad. Comcast is excited to get my business and is willing to work with me and I haven't even been a 13 year return customer with them.

peppersgal wrote:
I've been a Verizon Wireless customer for 13 years. I got a postcard in the mail the other day saying that I can now upgrade my phone. I went to do it and they won't let me keep my unlimited data plan. Currently I use my phone as my only internet and that is how I justified paying for the plan I already have. I love Verizon and the service they have given me but there comes a point where enough is enough. I started doing some research and realized that contract free is the way to go. I crunched the numbers and realized that with the money I will save my canceling Verizon I can afford WiFi, a Tablet, a home phone, and a Net10 Smartphone with unlimited text, talk, and data. So thank you Verizon, I'm counting down the days till my contract is up and looking forward to my new ipad. Comcast is excited to get my business and is willing to work with me and I haven't even been a 13 year return customer with them.
Wifi :costs
Home phone: costs
ipad: costs
Home internet: costs (of course wifi is included)
Where, exactly, are you saving, and can you break it down for us? This would make your post more...credible. And great news, you can keep unlimited data, you just have to pay full price for the phone, which is cheaper than said ipad...comcast activation, new net10 smartphone, and home phone combined.....

I am NOT a Verizon Customer nor is my number a Verizon number. So why am I receiving automated spam for them saying "Verizon we care about you. Thank you. And have a nice day"??? Who do I contact to get them to stop? Most everywhere I've looked required m

I am NOT a Verizon Customer nor is my number a Verizon number. So why am I receiving automated spam for them saying "Verizon we care about you. Thank you. And have a nice day"??? Who do I contact to get them to stop? Most everywhere I've looked required me to be a Verizon Customer in order to contact them....Even calling the number back tells me to enter my number and then tells me I'm not a Verizon Customer. Dial 611. Then hangs up on me...

This is one of the drawbacks with cellular numbers. The device number at one time was used by a Verizon customer. They may have changed it or more than likely ported to the service you are on then either gave it up, or changed it. You as a customer then get it.
The only solution I can recommend is have your service change the number. However depending on who had it previously you may have more texts and spam calls. Or may get lucky and get none.
Good Luck

Received: "Thank You for scheduling your payment" from Verizon which I did not do

Anyone else receive the following email? Is this some sort of scam? I do not have automated payments even set up!
Thank you for your scheduled payment
Dear verizon.com customer, Thank you for using verizon.com to make your scheduled direct debit payment. Please keep a copy of the confirmation below for your records.
Scheduled Payment Confirmation
Payment Date:
5/29/2012
Payment Amount:
1379.00
Confirmation Number:
627464797
It's always a good idea to schedule your payment at least 3-4 business days prior to your bill due date to allow time for processing and avoid late payment charges If you find that you like the convenience of direct debit billing, why not sign up for automatic bill payment with Verizon every month? It's fast, free, and you'll never have to worry about missing a payment again.
Thank you for allowing us to serve you. Sincerely,
Verizon

DEFINITELY a phishing scam. The link points to: http://ftp.robertkupisz.com/wMRpwq8p/index.html
THIS IS NOT A VERIZON EMAIL! They are trying to scare you into clicking the link by putting that huge payment amount in.

I have an iPhone 5S. Does anyone know who manufactures the SIM card verizon uses for the 5S? Thank you.

Hello. I have an iPhone 5S. Does anyone know who manufactures the SIM card Verizon uses in the 5S? Thank you.

Hello Erin and thank you for your quick reply.
My concern is in regards to the recent revelation that the NSA hacked into Gemalto's systems and has access to the encryption keys for SIM cards that Gemalto has produced over the last five years.
https://firstlook.org/theintercept/2015/02/19/great-sim-heist/
Matt

Thank you Verizon for providing update for ATIV SE.

Very much appreciated.

lisakrambo wrote:
Thank You. I don't know what else to say, but thank you. Patience is a virtue, and we both had it. Or should i say, have it. Rule the Air. I appreciate the most excellent service I have received. It hasn't been perfect, but it has been successful. That means you are important to me, and I get a clue that you actually value me. I appreciate that. Thank you for the excellent service, and making me feel valued.
Be still my beating heart!

Who can help me with my IPHONE4S unlock thank you.

I was a few years ago in the United States work in Chinese, because the marriage, so coming back to China, I back to the iphone4s verzion customization, I do not have a verzion account, but returned to find the mobile phone is locked, and can not be used, please verzion untie me in the United States the United States, I also give my labor, although iphone4s on you nothing, but for me is a luxury, if has the opportunity I will continue for the United States to provide labor, verzion call upon you to help me with this help, very grateful for that my city, <MEID and email address deleted per the Terms of Service> thank you
Message was edited by: Verizon Moderator

Verizon may or may not be able to unlock your phone anymore. It is a service provided to their customers. People may think they can buy an iphone at a deep discount and leave the country forever without paying any cancelation fee. Try Apple stores to see if they can help you.

A heartfelt thank you to Renee and Terry

My woes began in December, when I first switched to Verizon Fios. My phone number was not ported correctly, so instead of getting a Triple Play rate, I got a Double Play together with an extremely expensive land line rate. After the shock of the first month's bill in January, I called Verizon and spoke to multiple representatives - at least 20 - over the course of the next month, to have my package fixed so that I can get the Triple Play I signed up for. Some were nice and ineffective, some nasty and ineffective. They all said I couldn't get Triple Play because my phone number was not ported over to Verizon. Meanwhile, I am getting billed for this same number that was "not ported over"!!
In February, due to some good karma, I got Renee, from the Suffolk County Office. We were on the phone for almost two hours as she tried different ways to get the system to accept the correct information. She was incredibly knowledgeable about the different parts of Verizon's internal systems, very helpful and sympathetic. I think this was probably the first time I encountered true empathy from a staff member and it really made me feel like a person, rather than an annoying buzzing insect. Renee worked on my problem over the course of at least a week, as she had to get another tech department to work with her. Miraculously, she got it fixed, and I was able to get my correct plan rate! Renee deserves a Medal for heroic effort and has my heartfelt thanks!
Of course, fixing the plan doesn't mean they fixed the payments retroactively. I had been paying the non-plan land line rate, and I felt I deserved adjustments for incorrect billing, so refused to pay the bill of $397 for long distance calls (2 months' worth). After speaking (again) to various reps from billing which did zippo, it was sent to a collection agency (of course). Today, (July 1st) I lucked out again, and happened to talk to Terry in New York and she was actually able to adjust my bill retroactively to give me the discounts I was entitled to. We were on the phone for more than an hour, and it was actually much more pleasant than I had any reason to expect. Thank you so much, Terry!
My problem took 6 months and many, many persistent phone calls to resolve, and I am sure there are countless numbers of Verizon customers with a horror story. I guess this is primarily a thank you letter to the representatives out there who are doing their jobs well, but it is also a note of encouragement to all you customers out there who are struggling with your services to not give up!! There is a 1 in 25 chance (from my personal statistics of calling a couple times a week over the course of 3 - 4 months!) that you will finally luck out and get the person who can help you.
Best of luck!!

Yes, you are absolutely correct. Fantastic true professional Customer Service
Representatives are rare. When you encounter one, you just want to hug them
for being so patient & courteous.
Verizon corporate office need to give them a huge bonus for saving the business!

How do I organize my existing phone contacts (thank you)

how do I organize my existing phone contacts previously loaded from my verizon
phone contacts.(thank you)

Try using Address Book (if you have a Mac) or a similar program like GMail, Outlook, etc.

Just wanted to say thanks for fixing Verizon Cloud today.

Just wanted to say thanks for fixing Verizon cloud which has been malfunctioning for some time. I spent some time with one of your techs. earlier today trying to fix the problem. It was then I learned it wasn't my problem but a system glitch. So thanks again for fixing the problem not too many hours after that.
Signed:
(removed)
Private info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Thanks, we appreciate your feedback. If you find anything that needs improvement, please file a feature request: http://www.adobe.com/go/wish

While notes, reminders and calendar are working fine, keynote (beta) and pages (beta) are not responding, they are sticking. What should I do? I would appreciate help. Thank you.

while notes, reminders and calendar are working fine, keynote (beta) and pages (beta) are not responding, they are sticking. What should I do? I would appreciate help. Thank you.

Unfortunately, most of my advice is in the "hindsight is 20-20" category.
First off, I would never have purchased the peripheral accessories until the 14 day return period had expired. Second, you learned the hard way what the "14 days" really means.
Too bad you didn't do any homework, reading this and other forums and tech sites. Even word of mouth from others. That, more than anything could have steered you towards different phone choices from the get-go and I will leave that there with no further comment other than to say most of the issues you described have been discussed in this forum, ad nauseam.
Once you got into the refurbished phone exchanges, that is where things really went haywire. What someone tells you over the phone is a sketchy proposition, and when it comes down to it, it's your word against theirs.
I think Verizon tried to make it right, though. Remember, they don't make the phones. Don't throw the baby out with the bathwater.
You stated yourself you were a satisfied Verizon customer before this. Had the first two phones performed as they should, you would still be a satisfied Verizon customer.
Doubt any of that will make you any happier, but after you went through the effort of writing such a long post, I thought I'd try.

Yes i send in a question about my ipad not coming on got anwear back but still isnt work,has been plug in but well not come on at all nothing .tryed to reset that dosent work,what else can i do ,help needed thank you

i sent in a question yesterday about my ipad not coming on ,got a anwear back to try and it still dosent come on it had been plug in ,also tryed diff plug still nothing only had it 6 months
thank you hope you can help

I was in the exact same situation. I completed the order online, waited five days, and eventually called them back to be told that my order was still processing. I told them to cancel it, and I would retry. I ordered it again the next week, and it all happened again. They offered to escalate it and have it processed manually, but it could take another 48 hours. I told them to forget it.
The next week, I activated a single line on my own account. It worked flawlessly. I ordered around 4:00 PM, and it showed up around 4:00 PM the next day. The difference was that I activated a single line on a new account, as opposed to activating another line on another account.
It was a headache, and believe me, I know how you feel. Verizon representatives are more of a headache than they are actual help. Their hands are always tied, and everything has to be escalated.

THANK YOU TO VERIZON

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