The authorized service provider send me home with an exploding machine

I wish the Apple shop over here in Hong Kong opened earlier. I had to deal with the "Authorized" service provider WahFung to try fixing my MBA. Then I was send home with the MBA "repaired" but turned out to have a potential of exploding!
Here is what happened. My MBA had a power failure and needed a board replacement costing me over $400US at this WahFung service provider in Hong Kong. They "fixed" it by showing me that the little light on the MagSafe connecter lights up and rushed me to sign the receipt and send me home. After taking it home, I found that the whole keyboard was lifted up and the MBA doesn't even close properly! So I took it back to WahFung and ask them why. They said the battery has swollen up and you shouldn't turn on the machine as it might explode! I mean WHAT? so you send me home strapped with a bomb? Ok fine, then fix it up. They said no, you signed for it already and it is not our fault! OK, so thanks I paid $400 for you to mess up my machine and put me in risk. The only thing they said they would do is to contact Apple and see if Apple would replace the battery. (Fine I did hear about there is a replacement service for batteries of this problem of the same age machines) Now it has been about 8 weeks, no one is giving me any feedback. I don't even know if they did contact Apple. They still have the machine.
Has anybody had similar problems on the service and/or the battery of the MBA?
Now the Hong Kong Consumer Councel has also contact them and will bring them to court if we cannot settle. That will get me into a lot of time and money commitment having already spent over $400 dollars and hrs of waiting for them to pick up the phone. I have been a long time loyal user of Apple's product since the first Macintosh. Please please don't let these non-Apple people ruin you. If we do lose the court case, there will be media covering the story, I don't want Apple to get involved.
Steve, I wish you were here, what would you have done?

skyuen9 wrote:
If we do lose the court case, there will be media covering the story, I don't want Apple to get involved.
Is the news really that slow in your country that the news would broadcast a story about one persons negative experience with Apple?
Steve, I wish you were here, what would you have done?
Don't ask a rhetorical question towards the recently deceased co-founder of Apple, it is insensitive. Tim Cook is the new CEO, he replaced Steve Jobs before his passing. Feel free to mention his name from now on.
With that said, I hope you recieve a favorable outcome.

Similar Messages

Reporting Authorized Service Provider

Does anyone knows if there´s a place were I can report a bad Authorized Service Provider?
Apple´s official service it's supposed to be the best, but this happened to me yesterday:
I bought a new iMac Intel, 20". After a couple of months of use, the finder began to react a little slow, so I restarted from my CD.
The CD doesn´t works. My mac can´t boot from CD, so I went to the Apple Authorized Service Provider where I initially bought the computer.
The initial diagnostic was that someone swichted the CD, so I have a different one, but no the appropiate for this iMac. Anyway, they told me the computer must be in observation for a couple of days to check the internal CD unit. Then they gave me a receipt.
To my amusement, the receipt said it was a "G5 iMac" model, with scratches on it's surface and it's original install CD's. Then I protested for two reasons: the computer it's supposed to be brand new, no scratches at all were visible anywere. The second one it was 'cause it was an Intel mac, not a G5. But they insisted the computer's processor's was really a G5. This discussion lasted for about ten minutes. The final settlement it was that the computer will be registered as an "early 2006 model", with no mention at all of the type of processors or memory, but they insisted that the receipt should contain "tiny scratches" anyway, or won't be repaired.
When I protested, they told me they don't have any obligation to repair a computer without serial number. I didn't know anything about this, but they told me all iMacs have a little plaque at the bottom of it's base with their serial number. Mine didn't have any, and no signs of damage of scratches in this place, just a little squared empty space. They told me this serial number should match the one registered in the original invoice, the one I received when the original purchase was done.
And guess what? No serial number was in the invoice too!!!! When I proved to them that they sell me the computer with no serial number at all, I told 'em I will call consumer;s protection bureau and Apple, and then the discussion inmediately ended. They take the computer to service, with just one minor detail: initially they give me the receipt to accept the service in which they described what I gave to them, with no mention of any peripherals at all. After a couple of words, they included the original cables, keyboard and mouse in the list.
Just one last thing: The phones which appear printed in the original invoice does not exists. Their real phone number it's quite different.
In resumen: If the computer is new, can the Install CD's be switched? It's true that G5 it's the same as Intel core duo? Can an Authorized Apple Provider sell a computer without serial number?
So, if this is what you can expect from an Authorized Service Provider, can you imagine what can you expect from anyone else?
This post was deleted with no further explanations from this forums, so I inmediately spread it across the net. The mail version contains all information, adress and phone number of the Authorized Service Provider, pictures, and all appropiate information to identify him. It's now on a blog and copies were sent to news services.
Thanks in advance!

Hi Victor,
No, an Intel Core Duo iMac is not the same as an iMac G5. However, the iMac G5 (Early 2006) and the Intel iMac are virtually identical to eachother. The way to tell them apart is to look at the bottom of the foot or to turn the computer on, click on the Apple logo and choose "About this Mac". Also, the original disks that came with these units are very different and wouldn't work with eachother.
I would recommend that you call Apple directly at 1-800-APL-CARE (1-800-275-2273) to let them know about your experience and also to request new disks if you qualify. They should be able to answer most of your questions.
I hope this helps ya,
Derek C.

How to fix this error "this iPad is not able to complete the activation process. Please press Home and start over. If the issue persists, please visit your nearest Apple Store or Authorized service provider for more information or replacement"?

How to fix this error "this iPad is not able to complete the activation process. Please press Home and start over. If the issue persists, please visit your nearest Apple Store or Authorized service provider for more information or replacement"? When I plugged in my iPad this popped up!

Hi csreddy,
If you are receiving a message to contact an Apple Retail Store or Authorized Service Provider for help updating from iOS 3, click on the link below to initiate that support:
Update the iOS software on your iPhone, iPad, and iPod touch - Apple Support
http://support.apple.com/en-us/HT204204
Update your device using iTunes
If you can’t update wirelessly, or if you want to update with iTunes, follow these steps:
Install the latest version of iTunes on your computer.
Plug in your device to your computer.
In iTunes, select your device.
In the Summary pane, click Check for Update.
Click Download and Update.
If you don't have enough free space to update using iTunes, you'll need to delete content manually from your device.
Find out what to do if you get other error messages while updating your device.
Last Modified: Jan 12, 2015
Apple - Find Locations
https://locate.apple.com
Contact Apple for support and service - Apple Support
http://support.apple.com/en-us/HT201232
Regards,
- Judy

Hi ! I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an Apple's USA e.mail i can use ? Thanks.

Hi ! I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an Apple's USA e.mail i can use ? Thanks.

There is a link at the bottom of this page. http://www.apple.com/contact/

Good morning. I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an e.mail i can use in Apple USA? Thanks.

Good morning. I need to send an e.mail reporting a problem with de Authorized Service Provider in Brasil. I contact Apple Brasil, but didn't solve. Someone know an Apple's USA e.mail i can use ? Thanks.

There is a link at the bottom of this page. http://www.apple.com/contact/

How can I find out the previous service provider my device is still registered with?

When trying to create a BIS account, I received the error message that my device was already registered with a different service provider and that I would have to reregister it. The problem is that I bought it new from cordlessphoneworld.co.uk and it was supposedly "completely refurbished".
My Pearl 8100 is a BT phone, however BT confirmed to me that it was not registered with their network. The seller, cordlessphoneworld.co.uk, told me to contact BlackBerry support, and BB support told me to talk to my service provider (O2 UK) who has already told me I would have to get in touch with the previous service provider.
How can I get my BB released from its current BIS registration, or at least find out who it is registered with, in order to finally enjoy its full functionality and not just the regular phone stuff?
My BB info:
PIN: *********
IMEI: #################
Happy for any help or ideas!!
Thanks.
EDIT: Removed personal information
Message Edited by Andy on 08-30-2009 02:33 PM

Theres a high chance it was set up with the original carrier that is was sold with.
To find this out you need to get the vendor id of the device.
Do this by holding down (all at the same time ) the ALT+CAP+H button..
Or
Whilst pressing down ALT, select E Then S then C then R
You should see a little page pop up with random info.
What you are looking for is the vendor ID. a three digit number.
Then I will post a list of all the vendors IDS at the end of this message as i can't remember the link..
Anyhow, find the carrier from the list and call them asking them to release the PIN..
IF... the prev user didn't register it with that carrier (which would mean you phone has possibly been used twice before) then you can call your current Carrier and ask them to escalate the call to RIM who will be able to tell...
Hope this helps..
ALT+CAP+H
OR
ALT+ E,S,C,R
100 T-Mobile US
101 AWS
102 Cingular Wireless
103 Nextel
104 Sprint PCS
105 Verizon
106 Alltel
107 Rogers
109 BWA (Aliant/Sasktel)
111 MM02 DE
113 Telfort
114 T-Mobile DE/AU
115 TIM
116 Hutchison
117 Bouygues
118 SFR
119 Orange_France
120 VODAFONE (UK)
121 Telcel
122 Telstra
123 T-Mobile (UK)
124 Vodafone Germany
125 MM02 UK/IRL/NL
126 Telus
127 SMART
128 Starhub
129 Telefonica
130 Swisscom
131 Cable & Wireless
132 Vodafone (IT)
133 Vodafone (ES)
134 T-Mobile (NL)
135 Cincinnati Bell
136 Telefonica_LAM
137 Vodafone Austria
138 Vodafone Australia
139 Vodafone Ireland
140 Vodafone Sweden
141 CSL
142 Orange UK
143 Vodafone New Zealand
144 SingTel
145 Globe
146 Optus
147 Orange Mobistar
148 Vodafone_HU
149 Bharti
150 KPN
151 TIM_Greece
152 Proximus
153 Vodafone_Portugal
154 TIM_Brazil
155 BT_Mobile
156 Earthlink
158 E-Plus
159 BASE
160 Dobson
161 Vodafone_Egypt
162 Orange_Switzerland
164 Triton
165 Maxis
166 Vodafone_Denmark_(TDC)
167 MobileOne_(Voda_Singapore)
168 Vodacom
169 T-Mobile_PO
170 T-Mobile_CZ
171 T-Mobile_HU
173 MTN
174 Entel
175 Amena
176 SmarTone
177 TCS
178 Avea
179 F100
180 Turkcell
181 Partner
183 Orange_Global
186 Telkomsel
188 Vodafone_Greece
189 USCC
190 Mobilink
194 Voda_Luxembourg
195 Voda_Iceland
198 Vodafone_CZ
204 China_Mobile
205 Movilnet
209 Sympac
210 TIM_Argentina
212 Etisalat
214 AMX
215 Telefonica_Venezuela
217 Orange Romania
218 KTP
222 Mobitel Bulgaria
224 PCCW/Sunday
227 Mobily
229 Eurotel
230 Hutchison Essar
If your issue is resolved, put a checkmark in the green box that contains the resolution.
OR
If it was just/or also really helpful - Give it a Kudos.. Go on Mate.. Help the rest of the clueless blackberry user world find their answer too..
~Gday from Down Under~

We are a two iPhone family, both on the same service provider. My wires iPhone is unable to connect to the home network where as mine is! In the settings her phone has no details for the IP address etc where as mine does! I cannot even enter the details.

We are a two iPhone family, both on the same service provider. My wires iPhone is unable to connect to the home network where as mine is! In the settings her phone has no details for the IP address etc where as mine does! I cannot even enter the details manually.
I have done resets on off and nothing? HELP!

What is that and how. I have 3 airports all configured identically and connected to one router via ethernet!
A power cycle is powering down for ~ 1 minute and powering back up.

I recently moved to an area in which the only service provider is Verizon...and therefore Android. Will I be able to access the Cloud with my Android?

I recently moved to an area in which the only service provider is Verizon...and therefore Android. Will I be able to access the Cloud with my Android?

You can access iCloud.com, but you wont be able to sync your contacts, apps etc.. to iCloud.
I tried this with a Galaxy S.

Authorized service provider non-delivery after the dead-line

My ipod touch had no audio at phone input and there was times that it didnt charge, so I sent it to assistance to repair. They said since it was sealed it dont get repaired in an authorized provider, so Apple will give me new one. The gave me a 30 days due for my device to arrive, but it has past 40 days already and they dont even know when it could happen. Do Apple have an email or other contact to cases like that?

What does the Apple Authorized Service Provider say?
To contact Apple see:
http://www.apple.com/contact/
You will have the change the country by clcking one the American flag in the lower right if not in USA.

I need to complain about iPad 3 i bought only 3 months but have to go to repair 2 times. Poor services, dirty, not response staffs of APPLE AUTHORIZED SERVICE PROVIDER

I bought iPad 3 on dated August 19, 2012
It has a problem when using, happending 3 times already.
1st problem - while using this ipad 3, it suddenltly shut down and show apple logo. after reopen, found all application loaded have gone.
2nd problem - the same issued, but can't re-open or reboot. I have go to your dirty authorized service provider on dated October 15th, 2012. after 4 days passed, they said will call me for updated but no any response. I need to call your service provider myself asking the status. They said have already been reboot with Itune and can't found any problem. I can take it back and said that They have try my device with using out of battery. I need to charge after get it back myself. THIS IS APPLE AUTHORIZED SERVICE PROVIDER.
This is Macintosh Center Co.,Ltd. APPLE AUTHORIZED SERVICE PROVIDER
149/4 Modern Home Tower, Nonsee Road, Bangkok10120
Staff name : Tan
I have called to Apple Suppor Call Center (as understand located in Singapore) report and advise our iPad problem and poor service.
#001 800 441 2904 Mr. Charlie and Mr. Thawatchai 2 staffs have received my comment/complaint and full understand of this story and situation.
Yesterday Noverber 12th, 2010 - the 3rd problem happend again - it more worse. the screen show photo the USB line need to connect to iTunes.
I have no choice need to go back to that poor APPLE AUTHORIZED SERVICE PROVIDER again as they have my story record. Same thing, they said need to check and reboot.
IN 3 MONTHS HAVE TO REPAIR AT SERVICE PROVIDER.
REBOOT IF PROBLEM CAN GO BACK TO THEM --- PROBLEM --- REBOOT ---- AGAIN AND AGAIN.
THIS IS 28,000- BAHT UP DEVICE BRAND APPLE.
MOST IMPORTANT : YOUR IMPORTANT PHOTOS, VIDEO, MESSAGE, RECORD WILL BE GONE.
THEY SAID WE NEED TO BACK UP FREQUENTLY WHEN USE ALL APPLE DEVICES NO MATTER ; iPhone or iPad.
I have iPhone 1st Gen, iPhone 4th Gen, iPad 1, iPad 2, iPad 3 and new iPod 5 for my family.
Now I thought that Samsung is my new choice and as per from my friend suggestion. It a lot of best service from there.
If anyone have the same case as me...Please raise it up...

Phatara, this is a iPad user forum. There's no one here from Apple.
You need to contact Apple:
http://www.apple.com/contact/

Do I have to use opmn:ormi in the JNDI Service Provider URL?

Trying to create a new Enterprise Message Source (JMS) and it's not updating the Data Object. Tested the OC4J queue using a Java POJO listener ... sending and receiving text message seems okay. I created a basic Plan (there's only one data element for now) and it is running.
Any suggestions would be appreciated!

Here is a document from Ranga on how to connect BAM to OJMS (hope it helps):
Database Trigger - OJMS - BAM Integration Sample
Last updated 07/27/05 Ranga
OJMS setup
Step 1 - Oc4j setup
     Install Standalone/Developer 10g OC4J or production version Application server.
Developer version download -http://www.oracle.com/technology/software/htdocs/devlic.html?/technology/software/products/ias/htdocs/utilsoft.html#1012 or from http://bamqa.us.oracle.com/bamqaWiki/attach?page=Downloads%2Foc4j1012_extended.zip
     Modify following configuration files
o     Add entry in <OC4J_Install_location>\j2ee\home\config\data-sources.xml for your database, use below sample replacing HOST, PORT and SERVICE_NAME in url tag
<data-source
class="com.evermind.sql.DriverManagerDataSource"
name="TTTDS"
location="jdbc/OracleTTTDS"
xa-location="jdbc/xa/OracleXaBamDS"
ejb-location="jdbc/OracleEjbBamDS"
connection-driver="oracle.jdbc.driver.OracleDriver"
username="scott"
password="tiger"
url="jdbc:oracle:thin:@(DESCRIPTION=(ADDRESS_LIST=(LOAD_BALANCE=on)(ADDRESS=(PROTOCOL=tcp)(HOST=stank04)(PORT=1521)))(CONNECT_DATA=(SERVICE_NAME=db10g)))"
inactivity-timeout="30"
/>
o     Add a resource provider entry in <OC4J_Install_location>\j2ee\home\config\application.xml
<resource-provider name="BAMTTT" class="oracle.jms.OjmsContext">
<description>BAM for Generic</description>
<property name="datasource" value="jdbc/OracleTTTDS"/>
</resource-provider>
Step 2 - Database setup
     Install 10g or 9i database, below steps will setup AQ in sample schema scott.
     Connect to database as sys and grant AQ permissions to scott user
connect sys/welcome1@db10g as sysdba
grant SELECT_CATALOG_ROLE to scott;
GRANT EXECUTE ON DBMS_APPLY_ADM TO scott;
GRANT EXECUTE ON DBMS_AQ TO scott;
GRANT EXECUTE ON DBMS_AQADM TO scott;
GRANT EXECUTE ON DBMS_CAPTURE_ADM TO scott;
GRANT EXECUTE ON DBMS_FLASHBACK TO scott;
GRANT EXECUTE ON DBMS_STREAMS_ADM TO scott;
execute dbms_aqadm.grant_system_privilege('ENQUEUE_ANY', 'scott', TRUE);
grant aq_administrator_role to scott;
grant execute on dbms_lock to scott;
grant execute on sys.dbms_aqin to scott;
grant execute on sys.dbms_aqjms to scott;
     Connect to database as scott user and create AQ
connect scott/tiger@db10g
execute dbms_aqadm.stop_queue( queue_name => 'bam_ttq' );
execute dbms_aqadm.drop_queue( queue_name => 'bam_ttq');
execute DBMS_AQADM.DROP_QUEUE_TABLE (queue_table => 'bam_ttq_tab');
execute dbms_aqadm.create_queue_table( queue_table => 'bam_ttq_tab', queue_payload_type => 'sys.aq$_jms_text_message', multiple_consumers => true );
execute dbms_aqadm.create_queue( queue_name => 'bam_ttq', queue_table => 'bam_ttq_tab' );
execute dbms_aqadm.start_queue( queue_name => 'bam_ttq' );
Database Trigger setup
Run the following sql connected to database as scott user, it creates a trigger on EMP table.
create or replace trigger send_recs_Employee AFTER INSERT OR Update ON EMP
FOR each row
declare
xml_complete varchar2(8000);
v_enqueue_options dbms_aq.enqueue_options_t;
v_message_properties dbms_aq.message_properties_t;
v_msgid raw(16);
temp sys.aq$_jms_text_message;
v_recipients dbms_aq.aq$_recipient_list_t;
Begin
temp:=sys.aq$_jms_text_message.construct;
v_recipients(1) := sys.aq$_agent('istante',null,0);
v_recipients(2) := sys.aq$_agent('test',null,0);
     v_message_properties.recipient_list := v_recipients;
xml_complete :=
          '<?xml version="1.0"?><row>' ||
          '<EMPNO>' || :new.EMPNO || '</EMPNO>' ||
          '<ENAME>' || :new.ENAME || '</ENAME>' ||
          '<JOB>' || :new.JOB || '</JOB>' ||
          '<MGR>' || :new.MGR || '</MGR>' ||
          '<HIREDATE>' || :new.HIREDATE || '</HIREDATE>' ||
          '<SAL>' || :new.SAL || '</SAL>' ||
          '<COMM>' || :new.COMM || '</COMM>' ||
          '<DEPTNO>' || :new.DEPTNO || '</DEPTNO>' ||
          '</row>' ;
          temp.set_text(xml_complete);
dbms_aq.enqueue(queue_name => 'bam_ttq',
          enqueue_options => v_enqueue_options,
          message_properties => v_message_properties,
          payload => temp,
          msgid => v_msgid );
End ;
BAM Setup
     Administrator - Fix the classpaths for oc4j jar files for Oracle (AS JMS and OJMS) Message source type using the OC4J_Install_location. If you are using production App Server you need to add extra classpath entry <App Server Location>\opmn\lib\optic.jar
     Architect - Create a new Enterprise message source of type Oracle (AS JMS and OJMS)
Initial Context Factory:      com.evermind.server.rmi.RMIInitialContextFactory
JNDI Service Provider URL:      o     For Standalone oc4j: ormi://machine name/
Where machine name is OC4J installed host
o     For Production App Server: opmn:ormi://<machine name>:<opmn request port>:home
Where machine name is App server installed host, opmn request port could be found from looking at opmn.xml in <App server install location>/opmn/conf
TopicConnectionFactory Name:      java:comp/resource/BAMTTT/TopicConnectionFactories/bam_ttq_tab
Topic Name:      java:comp/resource/BAMTTT/Topics/bam_ttq
JMS Message Type:      TextMessage
Durable Subscriber Name (Optional):      Istante
Message Selector (Optional):
Client ID (Optional):      ClientID
Name     Flow name     Type     Max size     Formatting
row.     row.     String     4000     (none).
     Enterprise Link Design Studio create a basic plan with
o     Oracle BAM Enterprise Message Receiver, selecting the message source you created in above step.
o     Display sink Grid
     Create file jndi.properties in C:\Program Files\Oracle BAM\j2re1.4.1_01\lib with entries
java.naming.security.principal=admin
java.naming.security.credentials=welcome1 (App server/Oc4j password)
Running
     Start OC4J
     To enqueue messages update or insert records in EMP table connected to database as scott user
Insert into emp values (&empno,'FORD','ANALYST',7566,sysdate,60000,3000,20);
     Run update on the enterprise plan
In above sample no parsing of the data is done, its got as one single string.
OJMS setup
Configuring JMS
http://www.oracle.com/technology/books/pdfs/2352_Ch06_FINAL.pdf
Oracle® Application Server Containers for J2EE Services Guide 10g Release 2 (10.1.2) for Windows or UNIX
http://iasdocs/iasdl/101200doc/web.1012/b14012/toc.htm

I cannot receive email properly now. When I open mail, it says that is downloading about 1,700 emails. At the very end, it gives me my newest ones. But this takes a long time. I've contacted the Internet service provider and verified all the right setting

I cannot receive email properly on either my IPad or my IPhone. I have had them for over a year and they have always worked fine. Until three days ago, when they both started acting up. On the IPad, when I open mail, it says it is downloading about 1,700 emails. At the very end, which takes quite a while to get to, I finally get the most recent ones. The IPad is sending emails just fine.
On my IPhone, when I open mail, it says it is downloading 100 emails, but it doesn't do that. And it gives me no new emails at all. The IPhone is sending email just fine.
I have already deleted the email accounts on both devices and reinstalled them. I've contacted the Internet service provider and verified all the right settings. The Outlook email on my desktop is working perfectly.

WMV is a heavily-compressed format/CODEC, and the processing time will depend on several factors:
Your CPU, which is not that powerful in your case
Your I/O sub-system, which is likely a single HDD on your laptop
The source footage. What is your source footage?
Any Effects added to that footage. Do you have any Effects?
Each of those will have an impact on the time required.
The trial has only one main limitation - the watermark. Now, there are some components, that have to be activated, but are not with the trial, but they would be evident with Import of your source footage, if it's an issue.
Good luck,
Hunt

If I buy a Mac and iPad online, will I still be able to claim warranty at an Apple Authorized Service Provider?

If I buy a Mac and iPad online, will I still be able to claim warranty at an Apple Authorized Service Provider?
I am going to buy a Macbook Pro w/ Retina Display and iPad from www.topbuy.com.au . It's a legit website, but they say the items have topbuy warranties, not apple ones. They say I have to send off my faulty device to them, and they will fix it, but I don't want to do that. I just want to walk into an Apple store, tell them the problem and have a happy ending, like what's supposed to happen. Will I be able to do this?
Thanks

Apple warranty is good at any Apple service provider, AASP or store.
But you seem to be reaching far to defend that "it's a legit website", especially when they seem to be directing you from seeking certified Apple service.
As the saying goes: If it looks like a duck, and it sound like a duck, it's quackers to bypass an Apple store or Apple online to save a few $$. Well, something like that.

Should an Apple Authorized Service Provider ask for my personal login password?

I sent my Macbook Pro to an Apple Authorized Service Provider (AASP) because the computer wasn't turning on. While I was giving my information they asked for my login password in order to be able to install some diagnostic software. I didn't want to gave my personal password because with that you can get passwords that are stored in Keychain.
They say that they needed so I ended up trusting them, but does Apple allow AASP to ask for personal passwords?

Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.

The Cluster Service function call 'ClusterResourceControl' failed with error code '1008(An attempt was made to reference a token that does not exist.)' while verifying the file path. Verify that your failover cluster is configured properly.

I am experiencing this error with one of our cluster environment. Can anyone help me in this issue.
The Cluster Service function call 'ClusterResourceControl' failed with error code '1008(An attempt was made to reference a token that does not exist.)' while verifying the file path. Verify that your failover cluster is configured properly.
Thanks,
Venu S.
Venugopal S ----------------------------------------------------------- Please click the Mark as Answer button if a post solves your problem!

Hi Venu S,
Based on my research, you might encounter a known issue, please try the hotfix in this KB:
http://support.microsoft.com/kb/928385
Meanwhile since there is less information about this issue, before further investigation, please provide us the following information:
The version of Windows Server you are using
The result of SELECT @@VERSION
The scenario when you get this error
If anything is unclear, please let me know.
Regards,
Tom Li

The authorized service provider send me home with an exploding machine

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