The blue ray menu not working for Adobe Premiere Eelemnts 13

Hi , I bought Adobe Premiere Elements 13 while and when I using the software to create a Blue Ray disc, the final disc is not function at all after write. I have the same problem in Adobe Premiere Elements avuto 12. I try to use the software on the another computer and I have the same problem. Another problem is that the software writes up to 70% not 100% of the disk to create a Blue Ray Disc. Does anyone have any idea how I can solve these problems? How can notify the Adobe software on these issues? Thank you.

DVi
Thanks for the reply.
1. You say that you are using the Quality area with check mark next to "Fit contents to Available Space", but what are the readings there
for Space Required and Bitrate when you have your Blu-ray disc in the burner tray and you have Status = Ready in the burn dialog?
What capacity disc are you using - BD-R 25 GB or BD-RE DL 50 GB?
2. I understand that you have Premiere Elements 7 and can create a Blu-ray disc format with disc menus on Blu-ray disc with it. Is 7 on the same computer as 13 and using the same burner and disc?
Did I understand correctly
a. You can create the Premiere Elements Blu-ray disc format on Blu-ray disc WITHOUT menus and you have no problems with playback on your player, but you cannot do that if you include the disc menus?
If that is the case, what specific disc menu are you using? And, how many Timeline menu markers have you placed on the Timeline beforehand?
How many main menu pages and how many scene selection pages results as a result?
On the Blu-ray format on Blu-ray disc with disc menus that are failing, is the preference for Intel HD Graphics 2000 and Higher enabled or disabled?
If your Timeline content will be generating a Blu-ray ISO Image greater than 1 GB, there can be more problems. Please see
ATR Premiere Elements Troubleshooting: PE 13: ISO Image File Size Issue
Please review the above and supply the details mentioned, and then we can decide on a troubleshooting plan.
Thank you.
ATR

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