The Chat customer support option is not working on my PC. How can I cancel my subscription?

Managing my account options all lead me to a chat or community option. Chat doesn't seem to want to trigger for my selections. Is there a number I can call?

Your Mac should be turned off / restarted using the command in the Apple Menu. Use the power button only for emergency shut down

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I need help with a PDF file that is an image, the "Read Out Loud' option does not work, please help!

I need help with a PDF file that is an image, the "Read Out Loud' option does not work, please help!

You mean an image such as a scanned document?
If that is the case, the file doesn't contain any text for Reader Out Loud to read. In order to fix that, you would need an application such as Adobe Acrobat that does Optical Character Recognition to convert the images to actual text.
You can also try to export the file as a Word document or something else using ExportPDF which I believe offers OCR and is cheaper than Acrobat.

Looks like updates via the App. store update option is not working again. Comments?

Looks like updates via the App. store update option is not working again. Comments?

There are a number of other threads from people reporting a problem with a blank Updates tab in the App Store app - it looks like there is a problem at Apple's end which they need to fix.
Some posts are suggesting that you if you go into the Purchased tab in the App Store app you might be able to update the apps from there, though you will need to scroll through the list to find those with updates and individually update them.

I bought Numbers because my Excel files would not work with Mavericks. How can I import a non-functioning Excel file into numbers? (As of now, the file NAME transfers but data is not.) but

I bought Numbers because my Excel files would not work with Mavericks. How can I import a non-functioning Excel file into numbers? (As of now, the file NAME transfers but data does not.)

HI Dave,
I'm surprised you get no message when you attempt opening the Excel document in Numbers.
I'm assuming Numbers 3.1, since you are running Mavericks.
Does the Numbers file that opens show any content?
Does it contain a table?
How large?
Does it contain more than one tab (indicating more than one sheet)?
Do those other tabs contain a table?
Have you checked those tables for data content?
There have been cases in the past of imported documents opening with white text on a white background, giving the appearance of containing nothing. Check for this by selecting a block of cells, then applying a Fill colour or a Text colour using the Format button (paintbrush).
I'd also suggest attempting to open the Excel files using LibreOffice, which can be downloaded from the linked website.
Regards,
Barry

I was reading slides on powerpoint and my macbook froze so I restarted it and it stuck in the start screen with the apple and the loading wheel and it would not go any further. How can I restart my computer?

I was reading slides on powerpoint and my macbook froze so I restarted it and it stuck in the start screen with the apple and the loading wheel and it would not go any further. How can I restart my computer?

Press and hold down the power button until it shut down. Then power it back up.

I have two podcast folders. I can't delete and redownload the old ones because they are not available any more. How can I get them into the new folder?

The problem of having 2 'Podcast' folders / menu items after adding a new podcast through clicking on a link in the browser has been addressed on the forums by instructing users to resubscribe to existing podcasts, which then appear in the new folder, and delete the old folder. This will not work for me as most of the podcasts I listen to are BBC, which vanish from the web 7 days after they were first broadcast (about which much swearing, but that's unalterable). Consequently I can't adopt this solution.
I have resubscribed to the podcasts using the link in a browser method, so that they all appear and (in theory) will download new episodes again. However, this leaves the old episodes missing. What must I do to get the episodes downloaded from the old podcasts recognised as belonging to the new subscriptions?

I found a very fast and easy solution: I selected all the podcasts in the first window, copied them using the command in the Menu>Edit (Command+C did not seem to work). I then pasted them into the new empty folder. All the podcasts already downloaded appeared. The only problem is that some podcasts did not remember which had been viewed or not, while did keep the information. I just had to re-subscribe to the ones I still wanted by clicking on button.
For some reason, the previous Podcasts folder was only recogized as a list by iTunes, this showed up when I deleted the previous folder (contextual menu). I also had to re-select which ones I wanted synced with my iPad and iPhone.
(I did make a backup of the Podcasts folder in the Finder, just in case, a bit like voodoo computing)

How can I cancel a subscription to Adobe Export PDF which didn't work for my application?

I purchased Adobe Export PDF because I needed to convert an incoming Pdf file to word. It is the only time I would ever use this program.... The conversion did not work because there was handwriting on the document (which I understand would negate the conversation). How can I cancel this purchase? I do not need the program.

Hi,
This is not the correct forum for this question.
Please try - http://forums.adobe.com/community/licensing
or http://forums.adobe.com/community/acrobat
Thanks
Ameeth

I deleted my SYNC Key and now realilze I want it. How do I reinstall it. The Sync Key under options does not work

I deleted the Sync Key, I thought it was just a refresh button and was not working. I have now read more about it, and want ot reinstall it, but when I go from tools>options.Sync, I get:
Incorrect account name or password: Update, reset or unlink
I have tried all three.
I know I made the error, but I don't know how to retrieve it. I have not shut my computer down, but I can;t seem to find it in my history either.
HELP ME PLEASE

User account – restore missing admin

Is the "email customer support" option for MobileMe still disabled?

The support page indicates that an "Email Support" option will pop up when the chat is closed. Has anyone been able to do this?

The MobileMe forum area is here:
http://discussions.apple.com/category.jspa?categoryID=116
That's where those gurus hang out.

ISight camera/iChat not working HELP! Also, how can I get PhotoBooth?

Hi,
A friend and I are tring to use iChatAV but it just does not seem to work.. I can see my picture and the mike on the camera works on my machine but neither of us can see or hear each other.
Text chat works fine.
We are both running wireless routers but our MAC are hard wired to the machines NIC so wireless is not a factor here. I am using a Linksys WRT54GS... I also have the firewall in OSX turned on. Are there ports I need to open to get this to work? If so how?
Also I bought the iSight camera and just assumed that Photobooth would come with it... It doesn't seem to have been included. My buddy sent me version 1 but I am not sure if it's compatible with the Intel MacPro... how do I get it?
Any ideas?

Hi
Goto the linksys setup page and then goto the Adminstration option you should find UPnP which you should turn on.
Restart ichat.
You have a Macbook Pro which should have a built in iSight and photobooth should be in you application's folder.
Tony

My friends browser is not working on his computer how can i download firefox to put on his computer

my friends browser is not working tech support told us to download a version of firefox onto disc and download it into his computer. How do i do that without affecting my own browser.

You can download the setup file (Firefox Setup 3.6.13.exe) from http://www.mozilla.com/ - If using IE to access that page, choose Save rather than Run to save the setup file.
Copy that file to a disc or USB flash drive and run it on your friends computer to install it.

Messages on my MacBook Pro is not working after factory reset, how can I enable it?

I just recently (yesterday) got my MacBook Pro Mid-2012 restored after having a few issues with it. So it is totally "clean."
Today I tried to open Messages which worked previously, but it wouldn't let me send a message to anyone (who I could message before the restore) and if I was able to send a message it would show an "Message Can't Be Sent" symbol next to it. I went to Messages > Preferences > Accounts > and saw that my account was enabled but my email used is in a grey font and it will not let me add my iPhone number.
I have signed in and out, deactivated and reactivated the account and I still cannot message anybody.
Please help guide me into fixing this, I have looked at other boards and it doesn't really help me with my predicament. How can I send a message?
Also in the Messages menu, "My Status" is grey and I can't click anything and as well with the "Log In" option. If this can help developing an idea of what might be wrong.

It won't send it to other emails, but it will for phone numbers. Not sure why, but if you can help with sending to other iMessage emails I would appriciate it :-)

Everytime I save a Favorite it goes into the Recently Bookmarked folder which is not what I want. How can I permanently prevent this from happening?

If I copy/paste a link from Recently Bookmarked into Unsorted Bookmarks and then delete the link from Recently Bookmarked the link is then also deleted from Unsorted Bookmarks. WTF!! I have tried numerous way to get a Favorite into Unsorted Bookmarks or one of my other folders to no avail. It always goes into Recently Bookmarked. What's the point of the Recently Bookmarked folder if I then can't organize my Favorites the way way I want them. At this point I hate Recently Bookmarked and want to permanently banish it or I'm just going back to Windows Explorer. At least Explorer's bookmarking system works. BTW, I run Windows 7 Home Premium.

'''''fixitman2001''''':
The Status Bar is not likely to return. You can install the following add-on to get some of the former Status Bar functions back. The Add-on Bar must be turned on. The add-on will also stop the showing of the "tooltip" type status loading text and the link hover, and will, instead, show it in the Add-on Bar:
*Status-4-Evar: https://addons.mozilla.org/en-US/firefox/addon/status-4-evar/
*After install and restart:
**Open Customze window (Firefox button > Options > Toolbar Layout '''''OR''''' View > Toolbars > Customize '''''OR''''' ALT+V+T+C '''''OR'''''right-click in the empty space at the end of the Tab Bar and choose Customize)
**'''While Customize window is open''', drag "Status Text", "Progress Meter", and "Download Status" from the Customize window to the Add-on Bar in the order and position you want them to appear. Then click "Done" button at lower right on the Customize window.

Hi i forgot my sercurity questions and apple sent me the answers on a email that doesnt work any more so how can i change that and send it to another email

i dont know my sercurity questions and apple sent me the ansers to a email that no longer works so how can i change it to the right wmail and get my answers.

How to reset your Apple ID security questions.
Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'. This will generate an automated e-mail that will allow you to reset your security questions.
If that doesn't work, or there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
Next, go to https://getsupport.apple.com
(If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
Choose 'More Products & Services', then 'Apple ID'.
A new page will open.
Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
Click the blue 'Continue' button.
Select the contact option that suits your needs best.
Make sure to tell Apple Support to include an alternate email address for the iForgot email, other than your inactive one. Then, log into appleid.apple.com, and change your primary and rescue email addresses to ones that you can actually access.

Home button on ipod touch not working!!! how can i fix it? no warranty!!!!

my ipod touch home button is not working everything on the ipod works fine but the home button. i have to turn off the ipod and then turn it back on as a substitute fix. has anyone else had this problem? if you have any ideas or know how to fix it please help!!!! I've read that if i put a drop of alcohol or acetone on the home button it should fix the problem but im affraid of adding liquid to it and it stop working all together.

You can continue using the iPod without the home button:
Hardware Defect: Home or Power Button
(Note that I am a representative of the organization for the above link, which is not endorsed by Apple)

The Chat customer support option is not working on my PC. How can I cancel my subscription?

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