The connection is untrusted

Sir my Mozilla Firefox shows "the connection is untrusted"
What should I do?- get me out of here!
Technical details
Www.gmail.com uses an invalid security certificate.
The certificate is not trusted because no issuer chain was provided.
I am using windows 7 32bit , hasee laptop ,kindly fix my problem , I used to like Mozilla Firefox,
Regards
Sedhupathi

sir still i got the problem, some wedsites like goole.com and facebook.com allows and shows the exception,but mail.com and someother doesnt allow the exception,it shows techinical details and get me out here only.. sir i think,idelete some files related with firefox ,so please help me.. some online payments sites shows each and every page add exception., i use k7 antivirus plus .

Similar Messages

I'm unable to open most of the websites. the message keeps displaying that the "connection is untrusted"...pls help fellas...thank you

after trying out some add on's and even after disabling them, and even after reinstalling firefox afresh, i'm unable to open most of the websites(including gmail, hotmail, facebook etc).where as my other browsers works quite fine. the message keeps displaying that the "connection is untrusted"...pls help fellas...thank you

See if this helps:
http://www.techiecorner.com/1065/firefox-this-connection-is-untrusted/

Every time i try to connect to firefox a message says the connection is untrusted, when i click get me out of here it goes to another firefox page and the it opens ok firefox opens as http first and then the second time it opens as https

help every time i try to connect to firefox a message says the connection is untrusted, when i click get me out of here it goes to another firefox page and the it opens ok firefox opens as http first and then the second time it opens as https

hello adzuki45, you already appear to run the latest version of firefox, so this shouldn't be a cause for concern, maybe your desktop shortcut is just misnamed).
when there's a problem with installing flash, please see if it works with the full installer that is available at http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#main-pars_header

Firefox keeps saying the connection is untrusted... I save the exception, yet it NEVER works, everytime I use the same websites I have to "save the exception" again! What can I do to stop this, I'm about to throw in the towel!

I used certain secured websites every day. And every day, I get the same old "connection is untrusted" messages, on every one of those websites. I do know the "add exception" thing, and I do add the exception for said websites... yet every time I start a new sessions, the exception hasn't been stored, and I have to do it all over again. It's getting really frustrating to use Firefox, since I am sick and tired of adding exceptions that aren't getting stored. I haven't added any new add-ons, only thing I have is Mc-Afee Site Advisor , and I had the same problem before I had to upgrade my Windows XP to Windows 7. One day it was working fine, then it started giving me trouble out of nowhere without new software or extension or anything being added. Nothing I've found online works, and I'm desperate for an answer.

You can retrieve the certificate and check who issued the certificate.
* Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
* Click the "View..." button to inspect the certificate and check who is the issuer.

Why would i get 'The Connection Is Untrusted' when i attempt to go to the Mozilla support page? Why not put something in the error log specifically for this?

Because i'm connecting to a Mozilla site with firefox 'Untrusted' seems unnecessary.
If i were a Mozilla browser i'd trust that site.
I reinstalled Mozilla and it fixed the problem.
Seemed an odd error though.

This is this support article: [["This Connection is Untrusted" error message appears - What to do]]...
I am surprised that reinstalling Firefox fixed this. Perhaps a file got corrupted during the previous upgrade?
There are many reasons that an SSL certificate might not be considered trustworthy, but at this point, I don't think we'll be able to investigate the exact reason you had that problem since it won't be possible to re-create it.

I cannot log on to my bank account (a secure site). When I try to, I get the message that the connection is untrusted. This happens on other sites as well.

Same as above

Check the calendar/clock on your computer, to be sure that the date/time are correct. If your computer will not hold/keep the correct information, you may need to replace the "coin" battery on your motherboard (see your manufacturer or your computer manual for instructions and to determine whether you have a replaceable battery or if it is soldered to the motherboard).
*http://kb.mozillazine.org/SSL_Security_Error
*Set date time Windows XP: http://www.techyv.com/questions/date-and-time-setting-windows-xp
You can view the certificate information by clicking the Site Identity Button (icon at the left end of the Location/URL bar; see below) when on the page, then click More Information, on the Page Info "Security" tab, click "View Certificate", then on the "General" tab, look at dates under "Validity".
*https://www.mozilla.com/en-US/firefox/security/identity/
*https://support.mozilla.com/en-US/kb/Site+Identity+Button
*http://www.dria.org/wordpress/archives/2008/05/06/635/
'''If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.'''
Not related to your question, but...
You may need to update some plug-ins. Check your plug-ins and update as necessary:
*Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
*'''''Adobe Shockwave for Director Netscape plug-in''''': [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
*Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
*Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
*Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

Why does Firefox give me warnings on certain websited that the connection is untrusted, because the certificate has expired?

This happens on mozilla.com too, so it's a tad strange. Other major sites ask me to confirm an exception. Sites like softpedia, microsoft etc.

If that happens again, and you are using a desktop PC, the little "coin" battery on the motherboard is probably on its' last legs and needs to be replaced.

How do I get past the "connection untrusted" pop-up for Facebook?

For Facebook, as well as FB apps like Words with Friends and Trivia Crack, I keep getting the "Connection is Untrusted" pop-up. I have to keep going out and coming back in, many times as often as a dozen tries, before the game app or the FB home page will load. How can the sites be "untrusted" when I'm in there 20 to 30 times a day? I want to override the "untrusted" decision.

The preguntados.com site works fine for me.
Open this chrome URI by pasting or typing this URI in the location/address bar to open the "Add Security Exception" window and check the certificate:
* chrome://pippki/content/exceptionDialog.xul
In the location field type/paste the URL of the website
* retrieve the certificate via the "Get certificate" button
* inspect the certificate via the "View..." button
Subject: CN = *.preguntados.com OU = Domain Control Validated
Issuer: Go Daddy Secure Certification Authority
Try to rename the cert8.db file (cert8.db.old) and delete the cert_override.txt file in the Firefox profile folder to remove intermediate certificates and exceptions that Firefox has stored.
If that has helped to solve the problem then you can remove the renamed cert8.db.old file.
Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previously stored intermediate certificates.
Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.
If that didn't help then remove or rename secmod.db (secmod.db.old) as well.
You can use this button to go to the currently used Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
*http://kb.mozillazine.org/Profile_folder_-_Firefox
You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.
Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.
You can't recover from this 'forget' unless you have a backup of the involved files.
It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

My Firefox keeps crashing with a message "This Connection is Untrusted" even though I have reinstalled the product.

I am not entirely sure why this has been happening but I have tried to solve this issue for a while now. I am unable to log in into my email because the message "The Connection is Untrusted" does not allow me to add an exception. This has been happening to a variety of Websites, however, for some of them I was able to add an exception. More importantly (i wish i was able to include screenshots), the view of for instance this window or Facebook is altered and showed without images but only with blue-regular words. This happens repeatedly.
Re-installation of this program as well reset throughout Troubleshooting seems not to work nor does the update of the Adobe Flash Player. I have never had any problems with a great product such as Firefox but all of the sudden I am lost. I would appreciate any help from you guys because I would like to keep using this product.
Thank You,
Dave

It shouldn't be necessary to add an exception.
Make sure that the date and time are correct on your computer.
If a web page is opened in a (i)frame then you can't set an exception. 
You can try to open page in the frame in a new tab via the right-click context menu.
Check out why the site is untrusted (see the Technical details) and if this is caused by a missing intermediate certificate then see if you can install this intermediate certificate from another source.
You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
*Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
*Click the "View..." button and inspect the certificate and check who is the issuer.
You can see more Details like intermediate certificates that are used in the Details pane.
Try to rename the cert8.db file in the Firefox profile folder to cert8.db.old or delete the cert8.db file to remove intermediate certificates that Firefox has stored.
If that helped to solve the problem then you can remove the renamed cert8.db.old file. 
Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previous intermediate certificates. 
Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.
If that didn't help then remove or rename secmod.db (secmod.db.old) as well.
You can use this button to go to the Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Show Folder
*http://kb.mozillazine.org/Profile_folder_-_Firefox

Ebay states "This Connection Is Untrusted" and has done for a long time - please help me use ebay again!

For a long time now, every time I've tried to log in to ebay (I can get into ebay, but I cannot log into my account, etc) or Paypal (I cannot even access this site), I get an error message stating that "the connection is untrusted" "You have asked Firefox to connect securely to signin.ebay.com, but we can't confirm that your connection is secure".- I've tried the standard solution i.e. resetting the time and date on my computer, but still this does not work.
Please help as this is severely restricting the use on my computer - and it's frustrating as hell!
Many thanks

Try to rename the cert8.db file in the Firefox profile folder to cert8.db.old or delete the cert8.db file to remove intermediate certificates that Firefox has stored.
If that helped to solve the problem then you can remove the renamed cert8.db.old file. 
Otherwise you can rename (or copy) the cert8.db.old file to cert8.db to restore the previous intermediate certificates. 
Firefox will automatically store intermediate certificates when you visit websites that send such a certificate.
If that didn't help then remove or rename secmod.db (secmod.db.old) as well.
You can use this button to go to the Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
*http://kb.mozillazine.org/Profile_folder_-_Firefox

Firefox says this connection is untrusted for every single site! HELP!

Every website that I have visited, says the connection is untrusted. This is getting extremely frustrating. Help will be greatly appreciated!.
Here is my firefox info:
"application": {
"name": "Firefox",
"version": "26.0",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0",
"supportURL": "https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/"
"modifiedPreferences": {
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.startup.homepage_override.mstone": "26.0",
"browser.startup.homepage_override.buildID": "20131205075310",
"extensions.lastAppVersion": "26.0",
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_current_max_pages": 73687,
"privacy.sanitize.migrateFx3Prefs": true
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "Direct3D 10",
"windowLayerManagerRemote": false,
"adapterDescription": "AMD M880G with ATI Mobility Radeon HD 4250 ",
"adapterVendorID": "0x1002",
"adapterDeviceID": "0x9712",
"adapterRAM": "256",
"adapterDrivers": "atiu9p64 atiuxp64 atiu9pag atiuxpag atiumdva atiumd6a atitmm64",
"driverVersion": "8.770.2.1000",
"driverDate": "9-19-2010",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.1.7601.17514",
"webglRenderer": "Google Inc. -- ANGLE (AMD M880G with ATI Mobility Radeon HD 4250 Direct3D9Ex vs_3_0 ps_3_0)",
"info": {
"AzureCanvasBackend": "direct2d",
"AzureSkiaAccelerated": 0,
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d"
"javaScript": {
"incrementalGCEnabled": true
"accessibility": {
"isActive": false,
"forceDisabled": 0
"libraryVersions": {
"NSPR": {
"minVersion": "4.10.2",
"version": "4.10.2"
"NSS": {
"minVersion": "3.15.3.1 Basic ECC",
"version": "3.15.3.1 Basic ECC"
"NSSUTIL": {
"minVersion": "3.15.3.1",
"version": "3.15.3.1"
"NSSSSL": {
"minVersion": "3.15.3.1 Basic ECC",
"version": "3.15.3.1 Basic ECC"
"NSSSMIME": {
"minVersion": "3.15.3.1 Basic ECC",
"version": "3.15.3.1 Basic ECC"
"userJS": {
"exists": false
"extensions": [
"name": "AVG Security Toolbar",
"version": "17.2.0.38",
"isActive": false,
"id": "avg@toolbar"
"name": "GreatArcadeHits Add-on",
"version": "1.0.0",
"isActive": false,
"id": "{B21F5E31-B8E8-41CD-B74C-168A71A10E49}"
}

Check the connection settings.
*Tools > Options > Advanced > Network : Connection > Settings
*https://support.mozilla.org/kb/Options+window+-+Advanced+panel
If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.
See "Firefox connection settings":
*https://support.mozilla.org/kb/Firefox+cannot+load+websites+but+other+programs+can
*http://kb.mozillazine.org/Error_loading_websites
Do a malware check with some malware scanning programs on the Windows computer. 
Please scan with all programs because each program detects different malware. 
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page: http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

This Connection is untrusted (issuer certificate not trusted)

For the past week I have been unable access internet sites via firefox. I keep getting the "The connection is untrusted" error. It does not matter what site, be it google, Mozilla or Yahoo mail.
I have deleted the cert8.db file, cleaned my history and cache and reset firefox but nothing helps. When I go through the "I understand the risk" steps the sites load but not properly. Usually no pictures will load.

www.google.com uses an invalid security certificate.
The certificate is not trusted because the issuer certificate is not trusted.
(Error code: sec_error_untrusted_issuer)
It is a work computer and I believe we use McAffee.
I follow the other directions and viewed the certificate. All looks OK, my time is correct, the certificate isn't set to expire till sometime in October.

I just downloaded the new version of Firefox and now every site I used to use such as Facebook, Twitter, and Youtube show "This Connection Is Untrusted"

I just downloaded the new version of Firefox and now every site I used to use such as Facebook, Twitter, and Youtube show "This Connection Is Untrusted". Even when I do accept the risks the site no longer looks the way it's looked for years. Twitter doesn't even give me the option to accept the risks at all and shows this error (Error code: sec_error_unknown_issuer). I've tried resetting Firefox, I've checked the time and date, and I've removed and added Firefox to see if that would work. Nothing seems to be working so I can see the sites the way they normally would be instead of "coded". Can anybody help me please?!!! Thanks

ok, unfortunately the fiddler2.com issuer in certificates might be a sign of unwanted software present on your pc that is intercepting secure network traffic. please go into the system control panel and uninstall programs like BrowserSafeguard, BrowserSafe, SafeGuard or other software that sounds suspicious and didn't get installed by you intentionally.
reference: https://support.mozilla.org/en-US/questions/982532#answer-520145
afterwards, run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner].
[[Troubleshoot Firefox issues caused by malware]]

While replaying ajax truclient scipt in loadrunner i am getting "this connection is untrust" error in the 40th step. I tried by deleting cert8 file but no use

while replaying ajax truclient script in loadrunner 11.0, getting error "this connection is untrust" page in 40th step. Add this exeception permanently check box is disable when i got the exeception certificate file. i tried with by deleting cert8.db file in loadrunner ajax truclient profile but still same result.
can any one guide me to resolve this issue...

Is that content loaded in an iframe?
You can check that via the right-click context menu to see if there is a "This Frame" item. 
If that is the case then try top open the frame in a new tab or otherwise check the Technical Details of the error message.

How do I disable "this connection is untrusted" I visit the same web site mutiple times in a day visit I get this same error, these are trusted sites within my work

How do I disable "this connection is untrusted" I visit the same web site mutiple times in a day and every visit I get this same dam error, these are trusted sites within my work environment. This is getting really old, and I am thinking that I should just uninstall, which is a pity becuase I do like firefox

Okay, before you copy 'n paste canned responses, you should read the post first.
'''The date & time on my computer is correct''' I've already checked this.
'''I don't give a damn why the site is untrusted''', I probably know why in fact (behind corporate proxy server).
As for exporting a known good certificate from another browser, sure good idea, but it doesn't seem to work. I tried exporting from IE, Firefox did the import without complaint, but it still complains. At any rate, I don't care about that. '''I just want to permanent disable it for ALL SITES for ALL TIME'''. Is that too much to ask for?
Judging by the number of posts on this topic, apparently I am not the only one complaining about this.

The connection is untrusted

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