The continuing issue of BB 9720 rebooting...

as you will be aware, thousands and thousands have this problem.
Can you pls post here for us all to see the OFFICIAL Blackberry findings on what is causing it.
Its NOT APP related and its not battery related we have ascertained that.
It also shows itself in the previous BB models so not unique to 9720 as Blackberry is aware,
Thank you
Peter J

Hello,
Given the Ts and Cs of this site, I highly doubt that you will receive what you have requested...truly "official" information is solely available in the public Knowledge Base database, which you can search on for anything official that BB has published. But, here in this site, there will be no "official" response unless there is a corresponding KB article. This forum is s volunteer-contributed user-to-user community, not a formal channel for any official communications with BB.
Since you have ascertained what is not the problem, the only thing left would be hardware, which of course cannot be properly evaluated at an internet-distance...only in-hand evaluation by a qualified technician can provide you with a proper evaluation and estimate. If you remain in warranty, then you seek that support under those terms. If you have no warranty, then you find a local (to you) shop with a qualified BB technician.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    I had the same issue and tried several options like rebooting, resyncing, deleting and reinstalling apps, restarting the network connection but none of them worked. Eventually I opened iTunes on my iPhone (not on Mac) to find that it had two pending downloads that was stopping the rest of the apps from loading fully.  You need to cancel them by swiping left to right over the listed apps and select cancel/delete. It worked for me.  Good luck!

  • How do u get help from apple support with iChat? I was able to chat with support last week to solve my problem but now the same issue is back and I don't see the option to chat now?

    qHow do u get help from apple support with iChat? I was able to chat with support last week to solve my problem but now the same issue is back and I don't see the option to chat now?

    For what it is worth I have noticed a similar issue from the iPad3 while at work and home. At work we have two Apple TV 3rd Generation installed and tied to our A/V system. I believe the issue has to do with a timeout on the broadcast saying "here I am" and allowing devices to connect.
    For example:
    At work we have several Wi-Fi SSID being broadcast from Cisco APs. The only one we can use with the Apple TV is the one that uses a WEP since the others are either setup to be hidden, require web page authentication, or have a login requirement from employees. Essentially, what I believe the issue is that the Apple TV periodically broadcasts a message to other iOS devices that support Mirroring. When the Apple TV does not get a response from a device it goes into a dormant mode and requires either a command from the remote control or a reboot. This has been tested with both the power management enabled and not enabled with the same results.
    As for when I come home, the Apple TV3 has not seen the device in some time and therefore is not broadcasting it's location information. A simple click of the circle or menu keys on the remote will give it the command to start broadcasting again and allow the iPad3 to see the Apple TV. When trying to Home Share the computer can not play (iTunes 11, Win8RTM) until the Apple TV is awoken then it will show up for mirroing.
    This may or may not assist you but, it hopefully explains how the issue may be happening.

  • Please fix the Wifi Issues

    I owned a Galaxy S-3 and never had a issue with my Wi-Fi. But since I have switched over to the S-4 I cannot keep a connection to my Wi-Fi at my home.  My Wireless Router is Not out of date and No changes have been Made. My IPod and my laptop connects as do my Desktop PC. But My Galaxy S-4 disconnects stating that the signal is weak.  I can Stand right next to the router and get the same message.. I reboot my Router and no changes.. I reboot the phone and I get a connection but within 5 minutes it disconnects.. Please don't tell me I made a mistake switching from US Cellular to Verizon and switching my Reliable S-3 to a S-4???

        Let's get you connected inavydoc because we certainly do not want you to have any regrets! I understand you are experiencing difficulties with your wifi connetion. How is your internet connection when you are not connected to wifi?
    The Samsung Galaxy S4 comes with a feature called Auto Switch network. Can you try ensuring this feature is not enabled. The purpose of the feature is to fall back to the cellular network when the Wi-Fi link becomes poor. The setting can be found by going to Settings > Wi-Fi > Tap the Menu Key(to the left of the home button) > Select Advanced and it is called `Auto network switch. Ensure the box is not checked and test wifi network.
    Thank You,
    MichelleL_VZW
    VZW Support
    Follow us on Twitter @VZWSUPPORT

  • Please can anyone help with the continuing password rejection problem with email.Ipad and other systems work fine but despite reloading my password on imac it bounces back.Apple store has been visited and I have tried everything they suggest.

    Please can anyone help with the continuing password rejection problem with email on my imac.My Ipad and other systems work fine but despite reloading my password on imac it bounces back.Apple store has been visited and I have tried everything they suggest.

    I use free Yahoo mail webMail access because folders I created in webmail access doesn't get set up in Apple Mail. While I was searching for post about password and keychain issues, I stumbled on several threads that complain about Mail folder issues, so I'm holding off on Apple Mail.
    On the password and keychain issue that your post is all about.  I've been using login keychain to save and automatical fill my login screens for a year or so successfully, with Safari and Chrome. Automatic form fill also works for Facebook login. Unfortunately, about 4 to 6 months ago, automatic password form fill stopped working with Yahoo webmail, while still worked for GMail (Safari and Chrome). I tried deleting the password entry for my two Yahoo email accounts to start fresh, but neither Safari not Chrome will even ask me if I want to save the password. I was so frustrated that I eventually installed the keypassX 0.43 (password manager) that is quite primitive sompare to OS X's keychain (when it works). Probably no surprise to you yet.
    The surprise, to me at least, is that, for whatever reason, password auto form-fill from keychain started working again for Yahoo webmail login on Safari about 5-7 days ago. Still doesn't work on Chrome!
    Two tips I can share, at least with webmail access:
    1. Password is save only for one of my yahoo mail accounts. When I login in with my other yahoo account, I get no prompt to save the password, and form fill doesn't work when I try to log in a second time with my other Yahoo mail account.
    2. On inspection of my login keychain, I see a webform password item saved for my Yahoo account that works with keychain. The name of the password is: login.yahoo.com(MyAccountName1#). When I open the password item and look in the Access Control tab, I see Safari and Chome are listed as allowed to access this password item..
         I also an "Internet password" item with a name of just login.yahoo.com. When I open the the password item, it looks just like the password item created for MyAccountName#1, but the MyAccountName#2 is listed in the Account field. Inside the Access Control tab, no apps are listed in access permission. I added Safari and Chrome to the lists of allowed app, saved the password item.
    Now when I bring up the Yahoo login page(by bookmark) on Safari, form fill fills in MyAccountname#1 for name and the proper password and I can login in. When I change the name to MyAccountName#2, the correct password is retrieved and I can log in! Alas, it still doesn't work on Chrome.
    BTW, I changed the password item type from "Internet password" to "Web Form password" and saw no difference! I also edited the name to be "login.yahoo.com (MyAccountName#2)" to look like the web form password item that works, but it has no effect either.
    From my experimentation, here's my observation:
    1. A Web Form password item is created for the first account name(MyAccountName#1) for login.yahoo.com and typed as Web Form password. When I log in using MyAccountName#2, an Internet Password is created, but no applications are listed as allowed to access the password item, even when the password item was created after just logged in and logged out to yahoo with the account name and password for MyAccountName#2.
    2. Manually adding Safari as an app that is allowed to use the password item works. Doesn't work with Chrome!
    The version of Safari I'm using is Version 5.1.7 (6534.57.2). My installed version of Chrome is Version 21.0.1180.79 beta.

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