How do u get help from apple support with iChat? I was able to chat with support last week to solve my problem but now the same issue is back and I don't see the option to chat now?
qHow do u get help from apple support with iChat? I was able to chat with support last week to solve my problem but now the same issue is back and I don't see the option to chat now?
For what it is worth I have noticed a similar issue from the iPad3 while at work and home. At work we have two Apple TV 3rd Generation installed and tied to our A/V system. I believe the issue has to do with a timeout on the broadcast saying "here I am" and allowing devices to connect.
For example:
At work we have several Wi-Fi SSID being broadcast from Cisco APs. The only one we can use with the Apple TV is the one that uses a WEP since the others are either setup to be hidden, require web page authentication, or have a login requirement from employees. Essentially, what I believe the issue is that the Apple TV periodically broadcasts a message to other iOS devices that support Mirroring. When the Apple TV does not get a response from a device it goes into a dormant mode and requires either a command from the remote control or a reboot. This has been tested with both the power management enabled and not enabled with the same results.
As for when I come home, the Apple TV3 has not seen the device in some time and therefore is not broadcasting it's location information. A simple click of the circle or menu keys on the remote will give it the command to start broadcasting again and allow the iPad3 to see the Apple TV. When trying to Home Share the computer can not play (iTunes 11, Win8RTM) until the Apple TV is awoken then it will show up for mirroing.
This may or may not assist you but, it hopefully explains how the issue may be happening.
Similar Messages
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How are you supposed to get help from Apple if you don't know what your serial number is? They say to input the serial number of the "product" that you are asking about. Since my problem is how to deauthorize/authorize computers, and they are saying I have more than 5 (which I have never owned more than 5 computers in my life), I can't imagine what serial number they mean. Does it mean your desktop computer? If so, which one? Do they mean your device? LIke your iPhone, iPod or whatever? Do they mean the software ON one of your computers and/or devices? If so, which program, and on which computer/device?
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not. I only know of 2 computers that have iTunes on them, so how can there be 5? We also have 2 iPhones and 2 iPods in this family, but one of the iPhones has his own apple id. He may have been using mine, since his computer died. I read that those don't count as "computers" to the 5. Do they, then?
Help! I can't contact apple because I have no idea what they mean about serial number. I doubt they would help me anyway. In order to get the serial number off my desktop computer (that has iTunes on it already), I will have to move furniture, so I don't want to if that's not it. Is there some way to find the serial number in the software, either on my desktop or my iPhone?sunshinecowgill wrote:
We have three operational computers, one does not have iTunes on it. Since Apple is saying I have more than 5 authorized computers, and I can't imagine what they are, I am afraid to deauthorize all my computers. See what I mean? I just wanted to ask the question about how I can find out WHICH computers Apple thinks I have authorized, so I can decide if it's safe to deauthorize them all or not.
You could have more 5 computers authorized if you ever, for example, reformatted a hard drive or replaced a hard drive without deauthorizing the computer first. Apple's system would see that as a different computer, even though you don't. There's nothing to be afraid of in deauthorizing everything and the reauthorizing what you actually have. You won't lose any data. Mistimp is correct, they can't tell you which computers are authorized. -
I have posted two problems I am having on my iPad and I posted them sometime back. One how copy paste aren't working and how my microphone will not transcribe when I use it for email. Yet even though these were both posted months ago I still have no resolution. So i guess this is just for us to complain about our problems and sometime some one posts an idea, but they don't work. So Apple never offers us or helps us with these problems? Just trying to see if this is worth using as I thought Apple helped us!
For the copy/paste issue ...
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, tap Settings > General > Reset > Reset All Settings
No data is lost due to a reset.
Which transcription app are you using with your microphone? -
Please help me resolve. I have changes to my ITUNE store i did not make. How do I get this corrected?
Change your password.
Alert your credit card company and discuss reimbursement with them.
If you like you can click Support at the top of this page, then click the link under Contact Us to reach itunes support -
I have a 1st generation iPhone. I love the product but I am having problems with it since 2.0. I setup the phone to work with an Exchange Server, in "PUSH" mode a 100% charged battery is consumed in less than 2 hours!! Switching to "FETCH" with a 15 minute interval solves the battery problem, but is NOT PUSH. Furthermore, once every few days the Mail application appears to get stuck communicating with the Exchange Server (in the FETCH mode) and very quickly again consumes the battery. I pull the phone out of my pocket, the the battery which was fully charged that morning is DEAD!! This situation renders the iPhone unreliable since I cannot count on the battery lasting the entire day.
I have posted this problem to the message board and have reveived some feedback that other are also experencing this problem, but it appears to not be wide-spread. I was hoping that Apple was going to address the issue in 2.01 or 2.02, but neither rectified the problem.
How to I go about getting Apple's ear on this problem?
Thanks
BobYour best bet is to either call Applecare and discuss the problem with them (if you are still under warranty or under Applecare), or make an appointment with a genius at your local Apple Store. You can try leaving feedback at:
http://www.apple.com/feedback/iphone.html
but that is more for feature requests, etc. Apple does not monitor these forums, as it is a user-to-user discussion group. -
How do I get help from Apple? I updated my software on my Iphone and now I am having issues
I updated my software on my IPhone and now I am having issues. Is there some way to call and actually talk to someone?
Yes there is:
http://www.apple.com/support/contact/ -
Hi All, I'm using iTunes 10.6.3.25 and i don't see the option of "Enable disk use" here so can someone kindly help me in copying the videos from my iPod Touch to my PC, Thank you.
There is no enable disk use option for iOS Devices. See this article for instructions on copying videos and photos from your iOS device to your PC.
iOS: Importing personal photos and videos from iOS devices to your computer
B-rock -
So I forgot the answers to my security questions and in order to reset them I need to answer them? Help? I can't buy anything and I don't see the option to resend them...
The reset link will only show if you have a rescue email address (which is not the same thing as an alternate email address) set up on your account. If you aren't getting the link then that implies that you don't have one and you won't be able to add one until you can answer 2 of your questions - you will need to contact iTunes Support or Apple to get them reset.
e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
When they've been resetyou can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 . Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
Premiere Pro CC stopped working? How do I get help from Adobe to get it going again?
Premiere Pro CC stopped working? How do I get help from Adobe to get it going again?
More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
-and a fix for at least "some" ATI crashes https://forums.adobe.com/thread/1553342 -
How do i get permission from Apple to do my youtube tutorials?
I do music tutorials using Logic Pro 8.
I have just become a youtube partner.
I have approx 75 vids all very similar fashion to each other. The problem is only 20 of the video tutorials were accepted into the revenue sharing partner program. I have a feeling that youtube require me to provide some sort of documented permission from Apple that they are happy for me to be doing these tutorials showing the wonderful capabilities of Logic.
I am essentially promoting Apples product Logic, so I can only assume that they would be happy for me to do these videoss.
My question is, who do i have to contact and how do I get permission from Apple?
ThanksYou don't need permission.
If you are questioning YouTube's decision-making policies, then get in touch with the people at YouTube. -
Purchased an app and I don't see the icon to play? any suggestions
New customer. I purchased a game and I don't see the icon to play? any suggestions? Charged my account, where do I find the game? Thanks!
Hi,
If you don't have any success with Re Downloading the App....
See Here for
Troubleshooting Apps
http://support.apple.com/kb/TS1702
From Here:
http://www.apple.com/support/ipodtouch/applications/
Cheers, -
pleas i forgot my security questions, and i can't reset my security questions, and i don't see the link to send a reset email.
<Email edited by Host>We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple - I've asked the hosts to remove your email addresses from your post (it's not a good idea to post personal info on any public forum).
The reset link will only show if you have a rescue email address on your account - an alternate email address is a different address/setting on an account, and it's not used for resetting security questions.
If you aren't getting the reset link then you don't have a rescue email address, and you won't be able to add one until you can answer your questions - you will have to contact Support in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620
Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
Hi everyone, I have problems with the notification, in a few apps I don't see the red circle even when I do have notifications in it.
You'll get no solution until you say what the problem is, rather than just ranting. "Software breakdown" down is as meaningful as "car won't go".
If you read the terms and conditions that you agreed to in order to post here, you would know that Apple is not "our company". Nobody here works for Apple, we are users that voluntarily try to help, so raving at us is valueless. -
Hi,
AppStore and iTunes on my MacBook Pro (OS X - 10.8.5) are asking for Credit Card information and I don't see "None" option to continue without providing credit/debit card details
I tried changing country etc. but stll I can not proceed without credit card. Please help..........!! Thanks in advance.
Regards,
AkshayThe post here by "TehYoyo" helped:
https://discussions.apple.com/thread/4725517
I had to create new apple ID as mentioned there and then the stupid "None" option showed up. Don't understand why this though!
Cheers,
Akshay -
Hi, Joann
JustAnswer has asked me to answer your question -- "I have iPad 2 and I don't see the little box at top in safari with the number on it that I can tap to get to my open pages
On iPad 1 it was next to the little open bookNot with iOS 5 no. A number of other people have made the same comment about it, so you could try leaving feedback like some of them will have done, and maybe in a future iOS update we'll get the choice : http://www.apple.com/feedback/ipad.html
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