The following query failed: GetUserProfileByName - with the wrong username

I have 2 users (out of 800), who run into this issue on occasion. Their username is 'fccs\user1' in the profile db, and in every UserInfo table in the system. But when they try to go to certain sites or open an infopath form, this error gets thrown:
The following query failed: GetUserProfileByName (User: FCCS\[email protected], Form Name: Template, IP: , Connection Target: , Request: http://fccsteams/sites/DataManagement/Tasks/Lists/Tasks/Folders1.aspx?RootFolder=/sites/DataManagement/Tasks/Lists/Tasks/2013/11&, Form ID: urn:schemas-microsoft-com:office:infopath:list:-AutoGen-2013-08-05T23:14:53:458Z Type: DataAdapterException, Exception Message: The remote server returned an error: (500) Internal Server Error.  Operation Failure ---> Access Denied: To create a user profile, you must be an administrator, or create your own profile and have personal features rights.  UnauthorizedAccessAccess Denied: To create a user profile, you must be an administrator, or create your own profile and have personal features rights. The remote server returned an error: (500) Internal Server Error.)
Notice how the username is now the entire email address and not just the username. I have no idea why it thinks that that is their username. Any ideas?

Hi,
According to your post, my understanding is that you got query failed error.
Melick had written a blog said that the form access the user profile web service (Userprofileservice.asmx) using  UDC
file.
You can check whether the UDC connection was still pointing to root site.
You can change this file to match with the sub site collection. Otherwise there may be a cross domain access issue.
There are similar threads for your reference.
http://social.msdn.microsoft.com/Forums/sharepoint/en-US/9c2f7f4c-0fa9-43bd-94b1-1d7075e35841/5566-error-with-getuserprofilebyname-and-infopah-browser-forms-using-claims-based-authentication
http://social.msdn.microsoft.com/Forums/en-US/49753330-40c0-4327-9a9b-2c3304a74e67/sharepoint-infopath-and-populating-forms-with-ad-data?forum=sharepointcustomizationlegacy
Thanks & Regards,
Jason 
Jason Guo
TechNet Community Support

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