The Real Skinny on the Best Buy debacle.

Question

I got my iPhone 4s at Apple today and i couldn't be HAPPIER! When i went to the best buy to return my "gift card" the rep and i had a bit of a conversation. according to him-they were told to inform all people to pre ordered that new iphones that arrived on launch day were on a first come first serve basis for those who waited in line. Of course either most weren't told this or they weren't untill they had already pre ordered.. So, our pre orders were for a second batch of phones delivered which would've made all pre orders arrive on the 31st. (hence why most receipts said Oct 31st)  but since then public fury caused them to appease us all by saying they will fullfill all pre orders before walk ins..what they didn't tell you was ONLY WHEN THE PRE ORDERED PHONES ARRIVED ON THE 31ST. so in reality..they didn't do SH*T to fix the "walk ins taking priority to pre orders" issue... they just re-worded what they already had set up. again...not telling us anything about this. All they want to say is "we haven't gotten any-we don't know what's going on" bullsh*t!"  They had NO intention of selling anyone who pre ordered a phone on launch day PERIOD. then when they had already messed up everything they couldn't stop what they had already done..which is to arrange shipments on the 31st for their pre order customers. Their stradegy? Dupe their existing customers for Pre orders but still get the walk in money from those who just wander in and say "hey got an iphone?" it's big business for them..a big let down for the rest of us. Jump the ship and go to apple. 

Answer 1

This is like what 862CIA had said that some one from corporate had told them as well (at least in parts) that is why some people had receipts say available 10/'14/2011 and the majority said 10/31/2011. Several people from corporate have confirmed that BB DID NOT receive ANY Sprint phones 
862CIA Quote "
I was the third person to preorder at my local BBY.
I used to work at Best Buy so I have been getting constant updates about what is going on with this Sprint iPhone 4S fiasco and the people at the store level truly do not know anything about when the shipments will come. Knowing that, please don't take it out on the in-store employees. I know, first-hand, how badly that sucks when you really don't know and people just think you're lying to them...
WITH THAT BEING SAID, Corporate BBY DOES know what's going on. This is what I've found out:
I started calling around to local Sprint stores asking if they had anymore phones in-stock. I told them that I had pre-ordered at BBY. All three local Sprint stores told me that BBY should have never been accepting pre-orders for Sprint iPhone 4S because, from the beginning, Sprint was not going to allow BBY to be part of the iPhone 4S launch event. A.K.A. Best Buy was never going to receive Sprint iPhone 4S models to begin with on launch day. This really ticked me off so I called the BBYM Corporate Number. I spoke to a rep and told her this story. She put me on hold and talked to her boss. Her boss told her that Best Buy will not be receiving Sprint iPhone 4S models until the end of October which perfectly explains why my Pre-order agreement estimates the delivery date of 10/31/2011. I chalked it up to a poorly designed pre-order system but now it looks like that was known all along. There it is. Confirmed with three local Sprint stores and the BBYM Corporate supervisor. Needless to say, I'm upset."
 unQuote
And we all know ( because we have pretty much all been lied to by BB employees) That Best Buy employees will lie for any reason, even to get us out the door, as you say!