The software that used to decode the media is not available on this system

I can see that this has been asked numerous times over the years. I am sorry to post this AGAIN, but I have not yet found a solution and have a deadline looming.
We created a 200+ DVD's using Encore CS6 on a Windows 7 system.
We upgraded to Windows 8. Re-installed CS6 Production Premium.
Now, when we try to open the projects to make a few edits, we get the "The software that's used to decode the media is not available on this system. Installing the correct decoders for the files you are working with may help to correct the problem."
I've done the Encore Updates. I've done the Media Encoder updates. I've "Run as Administrator".
I've tried re installing.
Does anyone have any suggestions on how to debug this? The videos are already transcoded as *.m2v files.
You'd think this would be easy... like install a codec or something.
==> Mike.

Part of the problem is that this is probably not a "logical" error. The common cause of this issue is still image files where the pixel size is too large. This suggests that Encore's (and other Adobe apps) ability to handle image size is exceeded without a better error message. The link, which I'm going to post until I find a "new" location (if one exists) is now a bad link:
http://helpx.adobe.com/encore/kb/error-software-used-decode-media.html
And in this example where it was not an image issue, the user fixed the problem by re-encoding the problem file.
http://forums.adobe.com/message/6004428#6004428

Similar Messages

Encore CS5: The software that's used to decode the media is not available on this system...

Hi guys, I am needing assistance with this matter. I have read up on similar threads (mostly commented on my Bill Hunt), but I fear I may be missing something. Can anyboy please assist me?
Here's the background:
OS: Windows 7 64-bit.
Video footage format: AVCHD 1440 X 1080 (1.333) 25fps, 48KHz
Photoshop Images: 1440 X 1080 (1.333)
I have been running CS4 Master collection for the past year and a half, with minimal hassles in encore (except for the early patch that needed to be downloaded and applied for some or other transcoding error in Encore CS4).
Right, so we bought the CS5 Master collection upgrade, and all applications are running great, except Encore. The moment I have completed editing my hour-long video in Premiere Pro CS5, I "send to Encore" via Dynamic Link. (This is the way I have been operating countless times in CS4. However now, in Encore CS5, the programme opens with all the regular project settings and saving dialogues, but the the moment it looks as though Encore is going get going, it stalls and doesnt respond, forcing me to close and try again.
So I tried the other way around. I restarted Encore, created a new project, in a new project folder, encore opens, and I chose to Import as "new timeline" selecting the Premiere project of choice. This time around, i don't get a crash out of Encore, instead I get the following message:
"The software that's used to decode the media is not available on this system.
Installing the correct decoders for the files you are working with may help to correct the problem."
So I googled the matter, and came up with Bill's response to the same problem (expect the date that it was posted was back in 2009). I am would desperately like to know if there is a solution, a patch, a workaround of some sorts that can help me get back to my usual workflow. I am pretty screwed without encore at this present moment, and the work is piling up. Can anybody help?
Many Thanks,
Matt

I am having the same problem however I end up having hardware error "Sense code 52102"
My video capture is similar to yours except I am using HD (Canon HNV model Legria HV40)
The process takes a long time and I have breaks in my recording to DVD and with no sound - once it completed after 40 hours.
I have wasted over 20 DVD's trying different things.
OS: Windows 7 64-bit.
Video footage format: HD 1440 X 1080 (1.333) 25fps, 48KHz
Photoshop Images: 1440 X 1080 (1.333)
I have not tried what you did buy opening up Encore and importing to new timeline , let me do that and see if I get the same message.

Adobe encore the software that's used to decode the media is not available on this system. installing the correct decoders for the file you are working with may help correct the problem

Hi,
I got this message after importing about ten or so H.264 files that I encoded from Adobe media encoder. "adobe encore the software that's used to decode the media is not available on this system. installing the correct decoders for the file you are working with may help correct the problem."
The files we're shot with HD cameras. Edited in Premiere Pro CS3. I installed the update 3.0.1 with still the same error.
I also tried a brand new project and after about ten or so files being imported into a timeline, the system crash. I tried this twice....
    Thanks in Advance

Hi Hunt,
       Here is the skinny. A window base PC. footage shot with HD sony HD cameras, Project imported to Premiere CS3. Once completed sent file to Adobe media encoder and render them as H.264 widescreen high Quality. Imported them to Adobe Encore CS3. After about ten files or so. I got the error message. Did all the basic trouble shoot like restarting the computer, got latest patch. Even build a new test project with the same problem.
    Something else I read in the forums, is the encore will transcoded the project to Mpeg 2 anyway, after looking at my project I realized those few files were indeed untranscoded. So it will be a double compression and I dont want that. So, my new question is, what is H.264 good for ?????????? I was research that Mpeg 2 is a faster render but H.264 is a slower render but better quality.....
   what do you think ????
   Peter

The software that's used to decode the media is not available on this system. Installing the correct decoders for the files you are working with may help to correct the problem.

I'm trying to make a DVD menu in Encore, and then when it came round to loading my AVI files into it, bam. Apparently, I don't have the decoders necessary - this is unusual.
I'm running on a Apple MacBook Pro, and I have Perian installed for all my codec needs. I just don't understand!
Any help would be most appreciated...

Welcome to the forum.
It is most likely that the error message is telling you the truth - the necessary CODEC is not available. It might not be installed, or might be broken.
The first step is to gather the full details of your .AVI files. This ARTICLE will help explain the potential issues. Sorry that the utilities mentioned are for the PC. Do not know if you can run them in Parallels, or Bootcamp, or other, but similar should be available for the Mac if you cannot.
I have to admit that I know little of Mac's, and especially how they install and handle CODEC's. On the PC, I can offer help there, but not in this case. Again, with my "sorry."
There could be two ways to handle the issue, and that might depend on the info gathered afer you read the above article. It could be that the simple installation of the proper CODEC will fix it perfectly and easily. Or, it could mean that you will need to convert your .AVI to something along the lines of a DV-AVI. Though I do not use them in Encore, I have no problem working with .MOV [Animation CODEC] files from FCP in my PrPro. I've just always done all editing in PrPro, before Exporting/Importing to En. I do not know how En will handle .MOV's, but if some Mac-only CODEC is used, probably not so well.
Good luck,
Hunt

The software that is used to decode this media is not available on this system. Installing the corre

I have this video(.AVI extension) that im trying to add to the project(PAL DVD) but it gives me that error message all the time.
I also tried it as NTSC and it didnt give me any error but encore only recognizes it as a audio file and i just dont get why is doing that.
Can anyone please help me. I would really appreciate it.

Hi there!
Id love to get in on this discussion thread... hopefully its not closed :)
I was wondering what John meant when he said that "if the actual codec is divx or xvid you will need to convert to a REAL avi before Encore will work". I have created an avi from AoA Ripper and Encore gives me this error message when I try to import it as an asset. Is there a codec that I need to use when creating the avi? As of right now, I only have the option of using teh xvid/divx codec, and I think that's my problem....
Help!

Software used to decode the media not available on this system

"The software that's used to decode the media is not available on this system…" I get this error message when I try to import an H.264 video file (about 3.7 GB in size) into Encore CS6 to make a Blu-Ray. I've read the message threads about this problem but they don't seem to apply to my case. I'm using a recent Mac Pro Tower running OS 10.8.5. I made the H.264 file using Compressor 4 and a Matrox MX02 box using the Matrox encode setting for high-quality Blu-Ray. I've used this workflow a number of times before and never had any trouble importing the resulting files into Encore. I've tried starting a new Encore project and also re-doing the encoding of the H.264 file, without success. I've also experimented with importing other, recently made H.264 files into a new Encore project and these, as before, present no problems. I'm baffled!

I solved the problem and thought it might be helpful if I described the solution. The error message gave no indication of the nature of the problem, which was caused by a single clip in the Avid Media Composer timeline. This clip was an import from Photoshop, resized in Avid Media Composer. In height, the pixel dimensions of the Photoshop file were a bit more than 1080. I have no idea how this dimension survived rendering in Media Composer or H.264 encoding in Compressor using the Matrox MX02 box. But it evidently did. When I resized the image in Photoshop before importing it into Media Composer, then re-encoded the video as H.264, it imported normally as an asset into Encore.

I have a iMac (20-inch, Mid 2009). On start up It will sit at the White screen with the logo and the wheel that spins under it. It will not go past this point? Any ideas?

I have a iMac (20-inch, Mid 2009). On start up It will sit at the white screen with the logo and the wheel that spins under it. It will not go past this point? Any ideas?

Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by one or more of these:
a. Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
b. Boot drive's directory has been corrupted - Repair with Disk Utility.
c. Critical system files are damaged or deleted - Reinstall OS X.
d. The disk drive is physically non-functional - Replace the hard drive.
Note that the information I have provided is what Apple recommends, If other users suggest different solutions than found here, then be sure what they recommend does not impact on your warranty, if any, or ability to get continuing Apple service.
Please don't start removing drives or changing cables unless you know what you are doing and have exhausted other non-invasive alternatives outlined here. If you perform any work yourself that is unapproved by Apple, then you will void any warranty you may have and lose all further Apple Support.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD. Simply boot from the Recovery HD to perform the above.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

HT5858 how do i manage syncing to allow to merge or sync to iTunes or sync to iPad? i have a lot of music in my iPad which when i iwant to sync with iTunes in the desktop that will be erased as it is not available in my iTunes music file.

how do i manage syncing to allow to merge or sync to iTunes or sync to iPad? i have a lot of music in my iPad which when i iwant to sync with iTunes in the desktop that will be erased as it is not available in my iTunes music file?

is there any important stuff saved to your emails? if so you could log on to your emails from a seperate device and back them up. im not sure what else you could do :/

Name the BADI that used to generate the report RSWUWFMLEC

Hi,
Please mention the name of the BADI that used to generate or trigger the report RSWUWFMLEC.
regards,
George.

RSWUWFMLEC. is program which is used to generate mails.
it is trigerred by scheduled jobs...
it is not triggered by any BADI....

When trying to sign into the Itunes Store I get error message "Itunes store not available at this time- please try again later". I've updated everything and still can't get in. Any ideas??

When trying to sing into the Itunes Store I get error message "Itunes store not availble at this time. Please try again later" I've updated everything and doesn't help. Anyone have any ideas?

Send a PM(Private Message) to ATT Uverse Care.

The font i used in my KEYNOTE presentation is not available when you upload it to the cloud. So, now my text boxes are all messed up. How can I select ALL font boxes of presentation and change (at least) the font style?

I have a large presentation that I need to access from the cloud THIS SATURDAY. Now, after uploading from my iMac to Cloud, the font is all messed up because the font I selected on my mac is NOT available on the Keynote Cloud....so capitalization is wrong, inconsistent, etc.
Is there a quick way to select all text and change the style? Help..I am running out of time!

What's the URL of the page?
In the mean time clear the cache and reload the page.

Media services not available on this device (playbook)

I posted a possible workaround as a reply to one of the messages on this subject and discovered that it won't be easy to find so I'm reposting the information here.
On your playbook tap on the information icon (upper right corner, looks like a gear). When the about screen pops up, tap the down arrow and select network. There you will find two IPV4 addresses, one for usb one for wifi.
Connect your playbook to your computer, click on the Windows start button and type in
run \\either IPV4 address and Windows explorer should pop up giving you access to your playbook for file transfers.
Once you have done that and if you prefer a two panel file manager for file transfers as I do, download and install a program called FreeCommander. One of its top menu entries allows you to access a network drive. Select that menu entry, assign a drive letter (take your pick) then type in the following location for the network drive.
\\either IPV4 address\media and you should now be able to access your playbook under that drive letter for file transfers. As far as I can tell you must do both steps to access the drive.
Don't guarantee that this will work for you but it does for me although it doesn't solve the sync problem.
Hope this helps someone,
Allan

How to synchronize media from a computer to a BlackBerry PlayBook
Media types that are supported on the BlackBerry PlayBook
also if getting an error on PC
Media Services Are Not Available in BlackBerry Desktop Software when connecting the BlackBerry PlayB...
Media Options are not available when connecting a BlackBerry PlayBook to a Windows Vista or Windows ...
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope
Want to thank me? Buy my KnottyRope App here
BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

How get the user that use CRM in my web site

Hi all,
I have a web app that connect to my CRM. I use C#.
I connect to CRM with my credential because I'm admin in CRM.
But my app is used from others CRM user and I need to know who is systemuser CRM that use app.
I need the same of Xrm.Page.context used in js or the same context used in plugin, but I have the problem that I connect to CRM with my user. So If I use WhoAmIRequest class I have my userid and not the userid of the user that use my web app.
Is it possible know this? Do I change my login with user login in CRM?
Thanks

Hi,
As you use system admin to connect to CRM, WhoAmIRequest does not return the user from website. You are correct. Change that so that it uses logged in user however be aware that means each user needs to be a valid CRM user else they
will get not a valid user error.
Hope this helps.
Minal Dahiya
blog : http://minaldahiya.blogspot.com.au/
If this post answers your question, please click "Mark As Answer" on the post and "Vote as Helpful"

I have a friend who just got a cell phone but it's not an iPhone but the person who use to have the number she got had or has an iPhone, I can't message my friend, the messages go out as iMessages and go to the other person. Is there a way to fix this

I have a friend that just got a new cell phone, it's not a iPhone, but the person that use to have the number that she got did! I can't message my friend, they go out as iMessages to the other person! How can I fix this without turning all my iMessages off?

She needs to call the carrier on her old iPhone and have it removed from her account.
Once she does that you will not be able to use iMessage because that only works Apple to Apple.
You will need to use something else like Skype instead.
Allan

I downloaded/installed a software that came up on the screen and left it until the next morning. When I went to used the IPad, I have not been able to restart it. What should I do?

I downloaded/installed a software that came up on the IPad screen and left itrunning until the next morning. When I went to used the IPad next day, I have not been able to restart it. What should I do?
thanks,
hari

If you mean that it won't boot up, then assuming that the battery isn't empty (it can take about 15 minutes of charging before it will respond), then have you tried a soft-reset to see if that gets it to boot up ? Press and hold both the sleep and home buttons for about 10 to 15 seconds, after which the Apple logo will hopefully appear - you won't lose any content, it's the iPad equivalent of a reboot.

The software that used to decode the media is not available on this system

Similar Messages

Maybe you are looking for