Not Receiving Forwarded Email from Redirector

Question

I've installed Desktop Manager v4.7 on a Windows XP Pro with SP3 on an Exchange server.  I have a Bold with BES hosted on a different 3rd party Exchange server.  The redirector indicates that the email has been forwarded with 0 expired, filtered, or pending.  The result to the last transaction to the device indicates delivered, but no email show up on my BB.  The strange thing is that it initially worked and then stopped.  I've removed and reinstalled the Desktop Manager with no success receiving the "forwarded" email.  I would appreciate any suggestions to find where these emails are being "forwarded" to or how to receive them.  Thanks.

Answer 1

Hi,
Did you select “Directory Management Service” option, if so, please make sure you configure the Central Administration application pool identity account to have the Create, delete, and manage user accounts right to the container that you specify in Active Directory.
Did you install Exchange server 2003 in your MOSS environment? If so, you should add an SMTP connector in Exchange Server, if you don’t know how to do that, you can post your issue into the following forum:
http://social.technet.microsoft.com/Forums/en-US/exchangesvrdeploy/threads
Also, please check whether your configuration meet the following requirements, If not, correct them and check the effect.
·         The application pool account for Central Administration, the logon account for the Windows SharePoint Services Timer service, and the application pool accounts for your Web applications should have the correct permissions to the e-mail drop folder.
·         The domain controller running Active Directory has a Mail Exchanger (MX) entry in DNS Manager for the mail server that you plan to use for incoming e-mail.
For more information about how to configure incoming e-mail settings, please refer to the following article:
Configure incoming e-mail settings
http://technet.microsoft.com/en-us/library/cc262947.aspx
Introduction to incoming e-mail
http://office.microsoft.com/en-us/sharepointtechnology/HA100823061033.aspx
Demo: Configure a SharePoint Server 2007 site to receive e-mail
http://office.microsoft.com/en-us/sharepointserver/HA102047921033.aspx?pid=CH101788401033
Enable and configure e-mail support for a list or library
http://office.microsoft.com/en-us/sharepointtechnology/HA100823071033.aspx?pid=CH101215271033
Rock  Wang 
Rock Wang– MSFT