The software update on my Mac has frozen it completely
The software update on my Mac has frozen it completely at the grey screen. I have tried everything to exit it and nothing is working! Help please!!! I've tried alt command esc, forcing the computer to shut off then restart, letting the power drain, nothing. I can't get the computer to even give me the beach ball of doom, it's this grey circle of perpetual nothing.
Hello Heatherb90,
It sounds like you are unable to boot your computer after a recent software update. I would use the following troubleshooting from the article named:
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/ts2570
Disconnect, test peripheral devices and network cables
Note: "Peripheral devices" refers to external devices other than what came with your Mac, such as hard drives, printers, or hubs that you connect via a USB or FireWire cable.
Shut down your Mac. If necessary, hold your Mac's power button for several seconds to force it to power down.
Disconnect all peripheral devices such as external hard drives or printers (leave only the display, a keyboard, and mouse connected).
Disconnect any Ethernet cables.
Start up your Mac.
If you can start up this way, one or more of your peripheral devices (or installed software related to the device) is probably causing the gray screen issue. Connect one device, then restart your Mac to test for the issue. Repeat the process until you locate the device at issue. Make sure the device is powered if it needs to be to operate correctly. Check with the manufacturer of the device for support or possible software driver or firmware updates that may be available for the device. Try a different cable with the device if possible (such as a different USB or FireWire cable).
Note: If you have multiple peripheral devices and the issue only occurs when they are all connected, but not when each device is the only peripheral connected, see the Additional Information section below.
If you are using a desktop Mac with a third-party keyboard and/or mouse device, and the issue still occurs, try starting up with an Apple keyboard and mouse connected instead. Try starting with no keyboard and mouse connected, then connect them after start up. Also, try a different USB port on your Mac.
If the gray screen issue persists with no devices connected, go to the next section (with the peripherals still disconnected).
Start with this troubleshooting and work your way down the article as needed.
Thank you for using Apple Support Communities.
All the best,
Sterling
Similar Messages
-
the software update on my mac has been going on for like 3-4 hours and it still looks like it loading... don't know what to do about it?
Hi, Welcome to the forums,
Is it the software update checking that you are talking about?
If its this can you just select 'Cancel' to stop it? or force quit?
It possible that the computer has lost its connection to the Apple servers and just needs to restart the process.
Or,
Is it a particular software update that you are running that has frozen up? -
So a few weeks ago I installed the software update that came up - I've never had any problems before after doing this. Now though my Safari won't even open, the icon just bobs up and down for a few seconds then I get a pop up box telling me:
Safari quit unexpectedly.
Click reopen or report (etc..... )
It's been doing this for a while now, anything simple I can do to fix this?
Thanks!Process: Safari [8849]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.1.6 (7534.56.5)
Build Info: WebBrowser-7534056005000000~6
Code Type: X86-64 (Native)
Parent Process: launchd [117]
Date/Time: 2012-08-23 10:25:32.600 +0100
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
Interval Since Last Report: 101519 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 20 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 9BE58ABD-B1A5-4F66-95B2-215F4C322878
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
objc[8849]: garbage collection is OFF
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Invalid parameter not satisfying: (index >= 0) && (index < [_itemArray count])'
*** First throw call stack:
0 CoreFoundation 0x00007fff8d153f56 __exceptionPreprocess + 198
1 libobjc.A.dylib 0x00007fff95cb8d5e objc_exception_throw + 43
2 CoreFoundation 0x00007fff8d153d8a +[NSException raise:format:arguments:] + 106
3 Foundation 0x00007fff8c01e71f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
4 AppKit 0x00007fff8e985cdf -[NSMenu itemAtIndex:] + 165
5 AppKit 0x00007fff8e985e38 -[NSMenu removeItemAtIndex:] + 63
6 Safari 0x000000010475bc2e -[AppController awakeFromNib] + 387
7 CoreFoundation 0x00007fff8d14afb1 -[NSObject performSelector:] + 49
8 CoreFoundation 0x00007fff8d14af32 -[NSSet makeObjectsPerformSelector:] + 274
9 AppKit 0x00007fff8e96d9ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
10 AppKit 0x00007fff8e963f73 loadNib + 322
11 AppKit 0x00007fff8e963470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
12 AppKit 0x00007fff8e96338b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
13 AppKit 0x00007fff8e9632ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
14 AppKit 0x00007fff8ebd406f NSApplicationMain + 398
15 Safari 0x000000010495e806 SafariMain + 166
16 Safari 0x000000010474af24 Safari + 3876
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff9272dce2 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff951a47d2 pthread_kill + 95
2 libsystem_c.dylib 0x00007fff95195a7a abort + 143
3 libc++abi.dylib 0x00007fff8d0ab7bc abort_message + 214
4 libc++abi.dylib 0x00007fff8d0a8fcf default_terminate() + 28
5 libobjc.A.dylib 0x00007fff95cb91b9 _objc_terminate + 94
6 libc++abi.dylib 0x00007fff8d0a9001 safe_handler_caller(void (*)()) + 11
7 libc++abi.dylib 0x00007fff8d0a905c std::terminate() + 16
8 libc++abi.dylib 0x00007fff8d0aa152 __cxa_throw + 114
9 libobjc.A.dylib 0x00007fff95cb8e7a objc_exception_throw + 327
10 com.apple.CoreFoundation 0x00007fff8d153d8a +[NSException raise:format:arguments:] + 106
11 com.apple.Foundation 0x00007fff8c01e71f -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 169
12 com.apple.AppKit 0x00007fff8e985cdf -[NSMenu itemAtIndex:] + 165
13 com.apple.AppKit 0x00007fff8e985e38 -[NSMenu removeItemAtIndex:] + 63
14 com.apple.Safari.framework 0x000000010475bc2e -[AppController awakeFromNib] + 387
15 com.apple.CoreFoundation 0x00007fff8d14afb1 -[NSObject performSelector:] + 49
16 com.apple.CoreFoundation 0x00007fff8d14af32 -[NSSet makeObjectsPerformSelector:] + 274
17 com.apple.AppKit 0x00007fff8e96d9ff -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1245
18 com.apple.AppKit 0x00007fff8e963f73 loadNib + 322
19 com.apple.AppKit 0x00007fff8e963470 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 217
20 com.apple.AppKit 0x00007fff8e96338b +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 141
21 com.apple.AppKit 0x00007fff8e9632ce +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 364
22 com.apple.AppKit 0x00007fff8ebd406f NSApplicationMain + 398
23 com.apple.Safari.framework 0x000000010495e806 SafariMain + 166
24 com.apple.Safari 0x000000010474af24 0x10474a000 + 3876
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff9272e7e6 kevent + 10
1 libdispatch.dylib 0x00007fff9718c78a _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x00007fff9718b31a _dispatch_mgr_thread + 54
Thread 2:: Dispatch queue: com.apple.CFURLCACHE_work_queue
0 libsystem_kernel.dylib 0x00007fff9272e5b6 fsync + 10
1 libsqlite3.dylib 0x00007fff9780de38 unixSync + 72
2 libsqlite3.dylib 0x00007fff9781b777 syncJournal + 167
3 libsqlite3.dylib 0x00007fff9780ca1e sqlite3PagerCommitPhaseOne + 1262
4 libsqlite3.dylib 0x00007fff977f811e sqlite3BtreeCommitPhaseOne + 478
5 libsqlite3.dylib 0x00007fff977f7735 vdbeCommit + 981
6 libsqlite3.dylib 0x00007fff977ba55a sqlite3VdbeHalt + 4442
7 libsqlite3.dylib 0x00007fff977ec1a6 sqlite3VdbeExec + 51958
8 libsqlite3.dylib 0x00007fff977dea5b sqlite3_step + 1883
9 libsqlite3.dylib 0x00007fff977a1fb5 sqlite3_exec + 533
10 com.apple.CFNetwork 0x00007fff907cf66c __CFURLCache::PostDatabaseOpenPragmaExecute() + 48
11 com.apple.CFNetwork 0x00007fff907cf542 __CFURLCache::OpenDatabase() + 196
12 com.apple.CFNetwork 0x00007fff907cf040 ProcessCacheTasks(__CFURLCache*, bool) + 265
13 com.apple.CFNetwork 0x00007fff907cea72 _ZL24_CFURLCacheTimerCallbackPv + 662
14 libdispatch.dylib 0x00007fff9718aa86 _dispatch_call_block_and_release + 18
15 libdispatch.dylib 0x00007fff9718c2d6 _dispatch_queue_drain + 264
16 libdispatch.dylib 0x00007fff9718c132 _dispatch_queue_invoke + 54
17 libdispatch.dylib 0x00007fff9718b92c _dispatch_worker_thread2 + 198
18 libsystem_c.dylib 0x00007fff951a43da _pthread_wqthread + 316
19 libsystem_c.dylib 0x00007fff951a5b85 start_wqthread + 13
Thread 3:
0 libsystem_kernel.dylib 0x00007fff9272e192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x00007fff951a4594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x00007fff951a5b85 start_wqthread + 13
Thread 4:: WebCore: IconDatabase
0 libsystem_kernel.dylib 0x00007fff9272dbca __psynch_cvwait + 10
1 libsystem_c.dylib 0x00007fff951a6274 _pthread_cond_wait + 840
2 com.apple.WebCore 0x00000001057f91fc WebCore::IconDatabase::syncThreadMainLoop() + 124
3 com.apple.WebCore 0x00000001057f6d50 WebCore::IconDatabase::iconDatabaseSyncThread() + 496
4 com.apple.JavaScriptCore 0x000000010513911f _ZN3WTFL19wtfThreadEntryPointEPv + 15
5 libsystem_c.dylib 0x00007fff951a28bf _pthread_start + 335
6 libsystem_c.dylib 0x00007fff951a5b75 thread_start + 13
Thread 5:: CoreAnimation render server
0 libsystem_kernel.dylib 0x00007fff9272c67a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff9272bd71 mach_msg + 73
2 com.apple.QuartzCore 0x00007fff8d2932d9 CA::Render::Server::server_thread(void*) + 184
3 com.apple.QuartzCore 0x00007fff8d293219 thread_fun + 24
4 libsystem_c.dylib 0x00007fff951a28bf _pthread_start + 335
5 libsystem_c.dylib 0x00007fff951a5b75 thread_start + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff64348408 rdx: 0x0000000000000000
rdi: 0x000000000000060b rsi: 0x0000000000000006 rbp: 0x00007fff64348430 rsp: 0x00007fff64348408
r8: 0x00007fff7c65efb8 r9: 0x00007fff64347e98 r10: 0x00007fff9272dd0a r11: 0xffffff80002da8d0
r12: 0x00007f8999e46220 r13: 0x0000000000000000 r14: 0x00007fff7c661960 r15: 0x00007fff64348580
rip: 0x00007fff9272dce2 rfl: 0x0000000000000246 cr2: 0x0000000108629000
Logical CPU: 0
Binary Images:
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0x7fff97547000 - 0x7fff97548ff7 libsystem_sandbox.dylib (??? - ???) <96D38E74-F18F-3CCB-A20B-E8E3ADC4E166> /usr/lib/system/libsystem_sandbox.dylib
0x7fff97549000 - 0x7fff97572fff libJPEG.dylib (??? - ???) <64D079F9-256A-323B-A837-84628B172F21> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x7fff97602000 - 0x7fff97619fff com.apple.MultitouchSupport.framework (231.4 - 231.4) <10A978D1-8781-33F0-BE45-60C9171F7278> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0x7fff9761a000 - 0x7fff9762ffff com.apple.speech.synthesis.framework (4.0.74 - 4.0.74) <C061ECBB-7061-3A43-8A18-90633F943295> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x7fff97630000 - 0x7fff97725fff libiconv.2.dylib (7.0.0 - compatibility 7.0.0) <5C40E880-0706-378F-B864-3C2BD922D926> /usr/lib/libiconv.2.dylib
0x7fff97726000 - 0x7fff97796fff com.apple.datadetectorscore (3.0 - 179.4) <9C01D16F-75A9-3BDD-B91A-F0F32261A2E7> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff97797000 - 0x7fff9789efe7 libsqlite3.dylib (9.6.0 - compatibility 9.0.0) <EE02BB01-64C9-304D-9719-A35F5CD6D04C> /usr/lib/libsqlite3.dylib
0x7fff9789f000 - 0x7fff978b3ff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) <04C31EF0-912A-3004-A08F-CEC27030E0B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff978b4000 - 0x7fff978eefe7 com.apple.DebugSymbols (2.1 - 87) <ED2B177C-4146-3715-91DF-D99A8ED5449A> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x7fff97934000 - 0x7fff97941fff com.apple.CrashReporterSupport (10.7.4 - 352) <9C16B49C-CF02-38F9-A7CD-969C140D3961> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x7fff97959000 - 0x7fff97a8ffff com.apple.vImage (5.1 - 5.1) <A08B7582-67BC-3EED-813A-4833645964A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff97add000 - 0x7fff97ae2fff libpam.2.dylib (3.0.0 - compatibility 3.0.0) <D952F17B-200A-3A23-B9B2-7C1F7AC19189> /usr/lib/libpam.2.dylib
0x7fff97aee000 - 0x7fff97b1bff7 com.apple.opencl (1.50.69 - 1.50.69) <57939F7D-3626-30E2-883D-8A7CCB3F8763> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff97b1c000 - 0x7fff97ba1ff7 com.apple.Heimdal (2.2 - 2.0) <FF0BD9A4-6FB0-31E3-ABFB-563FBBEC45FC> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x7fff97ec5000 - 0x7fff97ec6fff libunc.dylib (24.0.0 - compatibility 1.0.0) <337960EE-0A85-3DD0-A760-7134CF4C0AFF> /usr/lib/system/libunc.dylib
0x7fff97ec7000 - 0x7fff97eceff7 com.apple.CommerceCore (1.0 - 17) <3894FE48-EDCE-30E9-9796-E2F959D92704> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff97ecf000 - 0x7fff97fb3fff com.apple.CoreServices.OSServices (478.46 - 478.46) <70BEE269-8F4D-3FDC-B1AD-A591C0CB37E5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff97fb4000 - 0x7fff97fcbfff com.apple.CFOpenDirectory (10.7 - 146) <BBB7C97E-7B46-3286-9128-32B5D16B5CBE> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 3
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 13103
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=185.1M resident=90.2M(49%) swapped_out_or_unallocated=94.9M(51%)
Writable regions: Total=1.0G written=4724K(0%) resident=6424K(1%) swapped_out=0K(0%) unallocated=1.0G(99%)
REGION TYPE VIRTUAL
=========== =======
CG shared images 96K
CoreServices 1164K
JS JIT generated code 8K
JS JIT generated code (reserved) 1.0G reserved VM address space (unallocated)
MALLOC 24.6M
MALLOC guard page 48K
SQLite page cache 288K
STACK GUARD 56.0M
Stack 10.5M
VM_ALLOCATE 64K
__CI_BITMAP 80K
__DATA 16.2M
__IMAGE 528K
__LINKEDIT 59.8M
__RC_CAMERAS 244K
__TEXT 125.3M
__UNICODE 544K
mapped file 24.7M
shared memory 312K
=========== =======
TOTAL 1.3G
TOTAL, minus reserved VM space 320.5M
Model: MacBook7,1, BootROM MB71.0039.B0E, 2 processors, Intel Core 2 Duo, 2.4 GHz, 2 GB, SMC 1.60f5
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142323837334648532D4346382020
Memory Module: BANK 1/DIMM0, 1 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142323837334648532D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.198.4.20)
Bluetooth: Version 4.0.5f11, 2 service, 11 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545025B9SA02, 250.06 GB
Serial ATA Device: HL-DT-ST DVDRW GS23N
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24600000 / 2
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 3
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8218, 0x06630000 / 5
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0237, 0x06300000 / 2 -
i really need the app store
i just did that a minute ago.. got sidetracked and played chess, but its not there. My friend said something about lepoard... also does it help if i said im running on 10.5.8?
The Mac App Store requires a minimum of 10.6.6 to run, if you are running Leopard you need to purchase Snow Leopard and upgrade. The upgrade is $29 and available from any authorized Apple Reseller or directly from Apple. No you cannot download it, you must purchase the dvd.
Roger -
Hi there
I am trying to install a HP 6300 printer. I can see it when I look to install initially. Then click on installa nd the process starts and I get a message saying it is searching for the software. However after 20 seconds or so I get the message: Can't install the software for the HP Officejet 6300 series because it is not currently available from the Software Update server. This has happned over and over. I have updated the OSx and am 10.8.5. It works on my Mac Book Pro and did once work on the Mac Book Air but stopped so I unistalled and tried to reintsall but no joy. How can i gte the right drivers onto the laptop so that the seach finds them and connects the printer that it already sees?
Many thanks
RobHello there. I understand you are experiencing issues installing your printer on Mac 10.8.5. This document will provide multiple methods on performing this task: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03378792
Please let me know if you have any other questions or concerns.
I work on behalf of HP -
How to stop the software update
The software update of my Curve9360 has started automatically and is blocked at 9% since a very long time, while the blackberry is hot and I can't exit in any way. How can I stop the process?
I've tried to take off the battery, but when I put it inside and start the device, the screen appears always with the software update at 9%.
I've also tried to connect the blackberry to the PC to use the Desktop Manager, but the Desktop Manager can't connect to the Blackberry which is still at 9% of the process and is getting more and more hot!
HELP METry this:
force the detection of the BlackBerry smartphone using Application Loader
http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB10144
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music! -
I'm trying to download java on my Mac machine but the software update doesn't show me anything. Please advise what I should do to get the application.
If you can run it under chrome, you have java installed.
There was some malware that exploited an older version of Java (not javascript) running in a Browser. Since few people use it Apple turned off Java by default in the Safari Browser.
If you need it for something, just turn it back on in Safari preferences (inside Safari). After a few months of non-use, you may find it has turned itself off again. -
Everytime I get to the end of the software update for OS X 10.8.2 it says an error has occured and then restarts the download.
please help me.Perform a Permissions Repair using Disc Utility...
Verify or Repair Disk Permissions
Then Restart your Mac.
Next...
Go here > http://support.apple.com/kb/DL1581 and Download and Install the Combo Update.
After a Successful Install be sure to Restart your computer. -
Everytime I get to the end of the software update for OS X 10.8.2 it says an error has occured and then restarts the download. I have also tried downloading from the website link provided in some other comments but it says image unmountable please help
Perform a Permissions Repair using Disc Utility...
Verify or Repair Disk Permissions
Then Restart your Mac.
Next...
Go here > http://support.apple.com/kb/DL1581 and Download and Install the Combo Update.
After a Successful Install be sure to Restart your computer. -
Can't install the software for the Brother MFC-9440CN because it is not currently available from the Software Update server....how do I get the driver then..it ised to work in my old mac..but cant print to it in my new unit
Download the Brother Mountain Lion drivers here.
-
I update my Mac to version 10.9.2 and now my printer does not work anymore. I did all the software updates and I do not understand why my mac does not recognize the printer anymore?
Go to the website of the manufacturer of your printer and check to see if they have released an updated driver for your particular model.
-
I have an iPod with iOS 4.2.1 and would like to up date to version 5. The pc I normally sync with has XP operating system. So I can't up date to iTunes 10. And my iPod doesn't show the software update button shown in the article. What can I do?
You cannot update it if you can't get the latest version of iTunes. Actually, the latest version of iTunes will run in XP if you have Service Pack 2. Also, you posted in the iPad forum, and your profile shows you have an iPad, but in your post, you say it is an iPod. Is it an iPad or an iPod?
-
Since upgrading to Mavericks, my Canon MP980 printer no longer works. I've tried deleting the printer and adding it again. I've downloaded the driver software from Canon. My Mac dropbox tells me "the selected printer software is available from Apple", but when I click to download it, the process ends with my mac saying the software is not currently available from the software update server.
Open Finder and click on Go > Go to Folder. Then type
/Library/Printers/Canon
and press Enter. This will show the BJPrinter and iJScanner folders. You could try moving or trashing this folder and then installing the driver that you downloaded from Canon again. -
i have iphone 4s from japan which is a carrier locked (kddi ) it has ios 5.1.1 and now i want to upgrade to ios 6.Can i do the software update or it will cause any harm???
If you have a Japanese iPhone and are using it with any carrier other than Softbank or AU, then it was hacked, since as the others have said neither of those carriers unlock iPhones. Therefore if you upgrade iOS or restore your iPhone, it will lock back to the original carrier and be unusuable with your current cell provider.
We cannot help you with jailbroken iPhones. You'll have to look elsewhere for further assistance.
Regards. -
Mac extremely slow since recently downloading latest "numbers" software update. Also Mac when put to sleep, will now wake up by itself and go back to sleep etc, etc. Please Help!
Macsimple wrote:
Sorry, I am running version 3.2.2. (1878) for Numbers
OS X 10.9.4
OK, thanks. First, open Disk Utility and the Repair Disk Permissions on your internal HD. You can find DU in Applications - Utilitie. After doing so please restart in Safe Mode, this is easily done by holding down the Shift Key on your keyboard when you hear the start up tone, you will see a progress bar appear letting yuo know it's starting in Safe Mode. Then reset the SMC and PRAM, instructions can be found by clicking iMac SMC and PRAM reset. Then retest.
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