The ticket numbering for category is not increment.

Hi, 
First i know my questions is quite cliche but with my lack of knowledge in java i need your support and knowledge to help me. i am doing a ticket and have two category; they are incident and services request. whenever the ticket is log , the number of incident number (INC-XXXX) or services request (SR-XXXX)  *X is a number should be increment, but its not in mine. Can you guys help me what to do? 
This topic first appeared in the Spiceworks Community

Hi,
This is most likely a css issue, check the html of your lists. My guess is that the 'correct' lists have a list class attached, while the 'incorrect'  lists do not and use the browser defaults for font-family and font-size.
Please post the html of a correct and an incorrect list.
Greet,
Willam

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