The user account in which the Oracle VSS Writer Service is running does not have the DBA privileges to log in to the Oracle instance.

VSS-00011: Connection to database instance <instance_name> failed.  
Cause : The user account in which the Oracle VSS Writer Service is running  does not have the DBA privileges to log in to the Oracle instance.  
Action : Run the Oracle VSS Writer Service in a user account that can connect to the Oracle instance with DBA privileges.  
I have assigned ora_dba group to the user that runs the Oracle VSS Writer Service which is the only Oracle solution but still getting
the above error. Was advised to raise the issue here that it is an OS issue. Pls help

The user account cannot access Oracle Database instance. And also how do you temporarily disable security software on the server.
Have you checked what I already asked for? "Try using the user account and access the Database Instance.
That will let you see if the problem is with the user account permissions or not."
If this does not help then you can contact Oracle as suggested by Dave.
This posting is provided AS IS with no warranties or guarantees , and confers no rights.
Ahmed MALEK
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