The worst service I have ever had with apple.

Ok, about a week ago my ipod mini started to show very obvious signs of hard drive failure. I now know this is very common with ipod minis. I took this ipod to the apple store in victoria gardens, and got an appoitment at the genius bar. I have never seen in my life such poor management. They tried to find every reason in the world to not replace my ipod with a new ipod. Not REFURBISHED new. I do not settle for refurbished parts. Now it states in they're warranty that I have three choices. 1 replace the ipod with a new one. 2 refund money. Or 3 get a refurbished ipod sent to my home. I of course wanted my money back because i don't want this problem to happen again. Refurbished parts are crap! My ipod is still under warranty and I demanded the money. Apple said we choose what option you get but no where does it say on they're warranty they choose. I argued with the store for almost 2 hours but they would not budge. I want to know if They should have given me my money back or is this a common issue with apple? All I know is that Next weekend I'm probly going to be potitioning outside apples door. And if this problem is not resolved I will never deal with apple again. I have also reported them to the better business bureau for inspection.
DELL Windows XP
DELL Windows XP

"Apple said we choose what option you get but no where does it say on they're warranty they choose".
No? This is from the warranty. I've highlighted in bold the 3 words you seem to have missed.
"If a defect arises and a valid claim is received by Apple within the Warranty Period, at its option, Apple will (1) repair the product at no charge, using new or refurbished replacement parts, (2) exchange the product with a product that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product, or (3) refund the purchase price of the product."

Similar Messages

The worst company i have ever had to deal with.

on the 9th of may 2013 i tried to order bt infinity 2 with unlimited tv and unlimited phone calls,i tried to order online to be eligible for the £50 sainsburys voucher but when i went to place the order i kept getting an internal server error from the website.
i had to then ring bt up and explain about the error and this led to the order being placed over the phone.about a week later it dawned on me that i might not be eligible for the voucher so i rang bt to enquire where i stood with it,i was told that i wasnt eligible for the voucher and the only way was to cancel that order and place a new one online.this was done over the phone on the 22nd of may.i was told by the guy that cancelled the order i would have to wait 24 hours for the existing order to clear off bt,s system before i could place a new one.i waited until the 23rd of may and tried to place a new order online to no avail.
i got a message that read like this....as there is ongoing work at your exchange your new technology is being installed,no orders can be placed until this work is complete.
i rang bt and explained what happened and the girl said this was because the engineer from bt openreach was still booked to install my infinity2 on the 31,st of may which was the original orders installation date,until this was cleared off thier system i couldnt place a new order,she would personally speak to bt openreach and get it removed and i should be able to re-order online within the hour.
i tried to re-order an hour later with success.order in place,email confirming order with a ref number,in the email it says if you havent had a confirmation email or letter within 5 days of the 23rd then ring us with the ref number.
28th i ring bt with the ref number and i get told that no orders are on my account and no evidence of that ref number on my account,this could be due to an existing order still being on the system and until its removed you cant order anything from bt,by now im feeling a bit miffed as my sky is cancelled and my broadband is cancelled and time is running out.the girl now says she will go to order management and get whatever is on my account removed and it would happen within 24 hours (1.pm 28th may phonecall) and she would ring me backto place a new order and also she would get the order fast-tracked as its thier fault and it would speed the installation up within 3 days so im expecting a phonecall before 1pm on the 29th may,no phonecall so i leave it until 3.30 pm and ring bt,a lady answers and looks at the notes on my account,apologises for the girl not calling me back and says she will personally get it removed off my account within half an hour and promises to ring me back at 4.30pm to place a new order.5pm no phonecall so i rang again and the first thing say to the lady that answers is this is the last time i will ring bt ever,she apologised for whatever was wrong and hopes she can help,i explain everything that happened and she looks at the notes on my account,advises me that the item what was still on my account was down to be removed and should go off my account today(29th) and all i could do was wait for a phonecall to tell me it has been removed.
one word
laughable.
obviously bt dont want my £70 a month so it will be a phonecall to sky tomorrow to reinstate my tv and broadband.

If you do go with Sky don't forget to cancel the BT order or you might end up with them billing you for the install.

BT is the worst company I have ever dealt with - c...

I need all my composure whilst writing this post to avoid using bad language because frankly I wish to mutilate the idiot(s) responsible for the utterly woeful customer experience I continue to have with BT and it's wretched call centre. Searching the web I see there is a multitude of human beings who continue to be driven mad by this company. If you are one of them reading this then it may be a small consolation for you to know that I work in mainstream media in the UK and propose to do as much as I can to bring the rank incompetencies of BT out into the open and to a wider public but also to name those individuals responsible other than Mr Warren Buckley.
My story is a simple one. On 8th June there was a very strong electrical storm where I live. The power flickered on and off many times. After this caller display stopped working. You probably don't need me to tell you what happened next other than two months later I am still stuck in the Groundhog Day that is the BT caller centre. So far I have had 18 texts in two months saying the problem has been fixed. It hasn't. I have had two engineers visit, both of whom were sent to my house for the wrong reasons and had no experience in caller display issues. I have also had numerous promises made by BT call centre operatives saying they will call me back but they haven't. When I asked to complain to a supervisor she said she would ring me back within 24 hours as she accepted the situation was not acceptable but even she hasn't called back!. When I made formal complaint a Mr Colin Francies emailed to say he would ring but he didn't either.
If you are of a technical bent I have been through the old *#234# routine a million times. Similarly BT has cancelled caller display and then reinstated it 24/48 hours later but still caller display does not work (it has done this 5 different times now).
I bought a new digital phone (this means I now have 3 different types of phone in the house and all don't have caller display). The BT engineer placed this new BT phone into the master test socket and still caller display did not work. He said it is a software issue somewhere in a BT computer but that's as fas as he could help. He also replaced the test socket for me just in case it was that and tested those ADSL things that you plug your phone and router into.
Every time I call the BT call centre I have to start from scratch because I can never speak to the previous person who dealt with my call. Each time the person simply says they will cancel caller display and get it re-instated but I tell them this doesn't work. They then say that they will call me back in a few days to see if it has worked and if not they will book an engineer. Only THEY DON'T phone back!!! I write their names down but when I ring because nobody has rung me back no one knows who these people are and I have to start from square one again.
Sorry this is rambling but I really need some help here either from someone who can help me technically or someone who can suggest what I need to do next to get an answer from BT. I have no problem with turning up to BT's headquarters and staging some kiind of sit in and thereby getting some media attention but I'd rather get the thing sorted to be honest before resorting to those tactics.
Posting this message on this forum is my last hope. Thank you in advance if you are able to offer up any help that results in my blood pressure diminishing and me ceasing to have dreams of sharpening knives in front of BT executives!!! Your instinct is always to have a go at the poor Indian person answering the call but frankly they are doubtless paid very little, work long hours, and are clearly limited to using certain phrases. It is disgusting that BT uses these people as frontline troops to soak up the anger of the British public without giving them the training or wherewithal to solve the technical problems that undoubtedly occur given the size of BT.
Well....I'm about to press 'post' now and I just hope against hope that someone helpful will be able to reply to me...

Rang BT's Head Office to find out the proceedure for complaints because, regardless of how difficult my problem is technically to resolve, I believe it is inherent in the culture of BT's call centre in India to at best over promise to phone you back and at worst deliberately mislead you by saying they will phone you back by a set date but they never will. This is an invidious approach to customer service and I propose to pursue it with vigour.
BT's Head Office gave me another number to call - 0800 800 150. I was told this was the number to speak to a human being to put a complaint in about promised calls not materialising. After pressing the various options I got through quickly to a lady based in Milton Kenyes who was very helpful. She told me that when you phone this number it is pot luck as to whether your call gets put through to Milton Keynes, India, Scotland or Warrington (her words) so with that knowledge you might want to put the phone down if you ring it and get through to India and have another go by redialling.
Anyway, to cut a long story short, I have lodged my complaint with her, she was most helpful, and I have a direct number to phone with a PIN number to enter that gets me not to her direct but at least to her team who will now deal with my complaint.
I see on the text they sent me that this is a Priority Care Team. Well, a promising start. They say they'll have news for me by the end of next week.
Thought I'd pass the info above on re different telephone numbers because up until this point I had only been dialling India and using the online email complaints proceedure via the BT website. The Milton Keynes office accessible via that number above seemed far more on it on first impressions. In fact she was surprised that it had taken me ten weeks to finally put a complaint in when most people complain after 6/7 attempts at phoning the call centre (I've rung over 20 times).
Also - for anyone with caller display issues - I was told that the electric storms in June saw a rise in caller display issues around the country and BT are still addressing them. That's the first time in ten weeks that someobody has told me that and although it's a pain I wish they had said that to begin with because you end up banging your head against a brick wall and going mad thinking nobody will ever listen to you!

The worst company I have ever dealt with.

I am 12 months into an 18 month contract paying for BTs top fibre / phone / TV package. I am averaging around 5 hours a month on the phone to them going round in circles with constant faults. The most unreliable / slow broadband I've ever had. When it does work I only average 5mb and end up using my phones 3G as a hotspot for my computer instead as it's faster and more reliable. I am trying to get out of my contract early but now BT are failing to make scheduled calls to me and failing to provide me with a deadlock letter. I am now having to go legal. I advise you all to leave BT as soon as you can. Disgusting customer service / appalling products.

Its a pity you did not visit this forum earlier, as am sure that things would have been sorted out long ago.
I still think its worth passing your details on to DavidM, as he is really good at sorting things out, and you have nothing to lose, as the team take personal ownership of your problem, giving you one point of contact.
It would only take a moment to submit the form, and at least DavidM can take a look and see where things have gone wrong, and put things right. There have been very good outcomes for customers following this route.
This image shows you where thi link is, and what the form looks like.
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Probook 430 G1 - The worst notebook I have ever had

Good Afternoon HP (or whoever may be reading this),
This email is written to address HP customer support.
I will try to keep this message as civilized as possible. I abhor people who abuse manufacturers/sellers just because they have a problem with a product. In this case however, I am beginning to reach the absolute edge of my patience, and so I beg for your forgiveness if I come across as being too blunt.
In August 2012, I purchased a Probook 430 G1, which was one of the newest batches installed with the Haswell chips back then. This was a student promotion offered by my school, Nanyang Technological University, in Singapore.
I don't really want to get into the specifics of the EXTRAORDINARY journey with this laptop, because it makes my blood boil. But the gist of the matter is this: I paid approximately SGD$1200 for this unit, a i7-4200, 4GB RAM model, hoping for a decent experience. What I got back in return was a horrendous laptop which had problems surface from the 2nd day I began to use it. That's right, 2nd day, not 2nd week or 2nd month.
I sent the laptop to HP service centre for a total of 3 times, as well as 1 time where they sent a technician over to try and resolve my problem by installing a new hard disk and then a new motherboard. Problems, not necessarily happening all at once were:
Ultra-incredibly slow performance. I would click on Settings, and it would take 5 minutes before the Power option came up, another 5 minutes before the Sleep, Shutdown, and Restart options came up, and another 5 minutes before the laptop actually shut down. Clicking on internet explorer would take 5 minutes before the browser started to open.
Screen brightness went crazy. I suppose there is a auto mechanism to change the screen brightness according to ambient light. Well, all I can say is that there were times for no reason the laptop would intermittently change brightness back and forth in a jerky manner which almost gave me an epileptic fit
Hard disc problem detected, please blah blah reset blah blah diagnostic blah blah. Every single freaking time I switched on or off my laptop, the same message would appear.
Two times when I sent the laptop for repair, and specifically on the second time, I was told that it was a hard disk problem (I don't need to know that because the computer already displayed that. Tell me something more which any 5 year old kid looking at the computer screen can read out) and that they would replace it for me. I insisted the second time that I was sure it couldn't be a hard disk problem because the first time I retreived my laptop from the service centre, the EXACT SAME PROBLEM had occured. I implored them to perform A THOROUGH CHECK ON THE LAPTOP rather than just replace the hard disk, and was told that they would. But hey when I went back to collect the laptop, guess what had been done this time? HARD DISK CHANGED AGAIN. Of course, I was delighted that they took my begging into consideration. And yes you guessed it, THE EXACT SAME PROBLEM... AGAIN happened. And so came the third repair request...
I was told that they would dispatch a technician down to my hostel (I stay on campus) to help be rectify the problem. In the first place, they did not send the technician during the time period which they promised, but I'm not too strung up over that. The technician stripped my laptop to the barebones, and said that everything looked fine, and by examination, from looking at the components, the only evidence of change over the last two repair sessions was a simple hard disk change, and that the other components had not been removed for checking or diagnostics (another indicator of A NICE, THOROUGH CHECK). So he said changing the motherboard might help, and of course I'd kill to make the laptop finally fully functional (this was already 1 year + after the original purchase. I had reverted back to using my DYING OLD LAPTOP WHICH WAS STILL BETTER THAN THE USELESS HP JUNK I HAD TO DEAL WITH)
So he replaced the motherboard and everything, but when rebooting and doing some technical stuff, he told me that a NEW ERROR HAD OCCURED, and that the diagnostics for the battery had failed. Yay. Pleased to say however, I never use my laptop unconnected to a power source so goodness, saving myself from even more horrors. Well I could make do with that right?...
And now the latest problem. Cache problems. I don't really know what that means but trying to surf the internet has been murder. 'Waiting/ trying to detect the cache' or some message like that always pops up at the bottom, SSL Connection errors, the script can't even load. Can't even connect sometimes. The screen resolution I don't even know how to describe e.t.c, e.t.c, x100. I don't want to say more, but it is UNFREAKING POSSIBLE TO USE THIS LAPTOP FOR ANY USEFUL PURPOSE.
Okay so my rant is nearly almost over. I just want to say this. I am sick and tired of travelling down from my busy schedule just to give my laptop for HP to change my hard disk so lamely like that. I am tired of trying to troubleshoot, call, find HP contacts (Probook 430 is not even recognized on the model detection page for goodness sake). For the record, I had a decent-ish experience with my previous laptop which was also HP, and generally during the 3 times I phoned in, the HP person attending to me was very accomodating, polite and sympathetic, and I cannot help but be impressed by it.
But honestly, I feel like demanding nothing less than a full refund for my $1200 because honestly, I have spent more time trying to repair my laptop than using it properly. For the record, I have never asked for a refund for anything in my entire life. This is the first time I really want to do that. I will never ever buy a HP laptop after this because this experience has been too traumatizing to describe.
HP, if you are reading this, please wake up and buck up your idea

Hi @gyx9 ,
I have sent you issue to be escalated and do check your private message when a HP employee reaches out to you.
Best,
Russ
I worked for HP.

HP Officejet Pro 8500 is the worst printer I have ever had and I regret getting it

To anyone who is thinking of getting a new printing and is considering getting the HP Offiejet Pro 8500 - DON'T DO IT!!!! This printer was purchased was purchased for me as a holiday gift. I was so excited to get it b/c it seemed as if this printer could do everything, and it does do everything except for print out nicely and quickly. This printer SUCKS down ink and I am constantly having to purchase new cartridges (colored ones once ever 6 weeks for $25.00 a piece x 3). The printer is loud, it is slow, but worst of all it doesnt' print out documents the way it should so I am wasting a ton of paper and ink. The lines skip, there are large blank spots on my pages, the colors are off. In short, this thing is terrible and it is only 3 months old. I can't imagine how much worse it will get over time. I'm sorry I got it.

Sorry, Here the answers:- your router does not work (reocrgnized other printers thoug, funny enough)- "you have a problem with Windows " (funny that, we have a windos 7 and windose 8 computer, better call Mr. Gates to tell him that HP said that his systems don´t work)- connected the printer with USB cable: Even this works only on a good day choosen by the printer For a back up, have to use really every second time the printer of my brother in law. It is the oldest Epson printer you can imagine. Prints like a treat. It is a joke. HP tech service on the phone: Looking for mistakes in others from:"Did you plug in the printer?"to "Call you network provider" I hate the printer. Will never again buy an HP. Welcome suggestions. Regards

THE WORST EXPERIENCE I've ever had with a phone co...

So, where do I start. I will give you a summary to start with...
Bought an L920 from EE in late December and took it in to repair mid January. Got it back today with original problems still present plus a whole load of scratches and dents in the body and screen. Poor customer service from EE throughout the whole process.
Now for a more in depth explanation.
Bought an £330 L920 on PAYG on 24th Dec from an EE store in Cardiff. Actually I bought two, one for me and one for my brother (which is pretty much problem free). I was happy with the phone for the first week until I noticed a few problems while comparing it to my brother's.
The first problem was the bezel not sitting flush with the screen on the left hand side. There is a gap spanning approx 1mm and a noticeable bulge halfway down the screen, where the gap is the widest. I did notice this a couple days in but thought nothing of it as it wasn't emphasised by the collection of dust and was so excited about having the phone that I didn't want to have to deal with taking it back in. Over the course of just over 2 weeks before taking in for repair, the build up of dust was very annoying and unsightly.
Another problem with the screen is that the whole display doesnt sit flush with the body and the raised lip can be seen by eye and felt. It is easily noticeable. Not only does it not sit flush, when pressing down on the screen you can see the whole screen sink into the body. This problem was not noticed until the days leading up to me taking it in for repair.
There is light leaking into the screen from the search button. This is easily seen with a black screen.
There was creaking on the bottom left and top left of the body, which got very irritating and non-associative of a supposed premium handset. If it was a cheap handset I would feel more comfortable with this problem and just put up with it.
Into the second week I noticed that there was the dust under the front facing camera. I did blow into the ear piece a few times and it did seem to move the dust, but reappeared almost instantly. This was the last straw, I couldn't ignore the problems anymore as they were constantly playing on my mind everytime I picked up the phone.
Hardware problems aside I had a few freezes and crashes here and there where I had to reset the phone.
Took it to the EE store in Leicester as this is one of the closest stores to Market Harborough. The fare was £10 by train and had to do this twice. I know this may seem petty but it was £20 that I didn't need to spend if I wasn't given a faulty phone. Took it in for repair on the Sat 13th Jan and was told that the turnaround for repairs is usually a week (2 weeks at most) and that it was likely I could pick it up the following weekend. I was surprised by this and took it with a pinch of salt.
I described most of the problems, the only problem I omitted was the freezing and crashing as its the OS which is I assume a Windows problem.
At the time of speaking with the EE rep I was told that Nokia would be dealing with this repair from thereonin and I could visit their site to track the repair. This was inaccurate as it was sent to EE's repair centre. I discovered this after posting a problem on this forum in regards to going 9 days without any update. He made it explicitly clear that if I wanted any updates I was to go through the Nokia site not EE as he wouldn't be able to tell me anything that the Nokia tracking service couldn't. Anyway after finding out it was with EE's repair centre I proceeded to try contacting them. Near impossible to get through. Phoning numerous times every hour their lines were constantly busy and they do not give you the option of waiting in a queue (I think if it is above a certain volume). From about 20th Feb (after discovering it was with EE not Nokia) to today Tues 5th Feb I was only able to get through twice. I must have called them in excess of 100 times.
The two occasions I did get through I was greeted with incompetence. Unhelpful in all respects. The second time I got through the lady over the phone basically lied to me. She told me that the problems I had listed in the report were fixed and that it would be dispatched by the end of the day. This was Thurs 31st Jan and I received it today Tues 5th Feb. 6 days to post within the UK? I'd already waited over 3 weeks so what the hell what's another couple days on top. I was reassured that the handset would not leave the repair centre without the repairs being addressed and if it didn't pass their strict quality control standards. Load of b*******!
Went to EE Leicester after work this evening and things just didn't go to plan. At the first instance I had problems with the manner in which I was dealt with but we soon made amends and this leads me to THE MAIN PROBLEM.
After waiting over 3 weeks to get my phone back from repair I was shocked and utterly disappointed as soon as I laid my eyes on it. Same bulge and gap in the body, same sinking screen, same light leakage, different dust in the FFC and with added extras i.e. scratches and dents around bezel and edge of body. And of all the things for them to repair they stopped the creaking!
Was offered unacceptable solutions, the only acceptable solution in my eyes is to get a brand new handset from back store. I bought the phone especially for its camera performance (which I'm lukewarm about anyway and I swear is producing softer shots post repair) with the intent of bringing it on holiday to take some beautiful shots.
The first solution was to leave the phone there and have it sent back to the repair centre. No way was I giving my phone back to them. It would probably come back with a cracked screen.
Second was to take it up with Nokia. So Nokia what can you do for me? Will I get a new phone by 23rd Feb so I can take it on holiday with me where I will be proposing to my girlfriend???
Sorry the stupidly long post but I need something done. Now
Also forget to mention that the metal Nokia camera plate on the back is not flush with the body. I don't know if this is bad design but the raised lip is annoying when holding it in hand.

The offer from EE was presumably to fix the phone , which they are entitled to do, you turned it down.
You can either go back to them and take up their offer to repair or you can try the Nokia warranty which will involve you contacting Nokia direct either by taking it to an authorised/approved Nokia care centre or submitting an online claim under the warranty to Nokia and following whatever instructions they issue for sending the phone to them.
You have not so far contacted Nokia as you have dealt only with EE.
I'm surprised the EE assistant told you the phone was being sent to Nokia rather than their inhouse technicians although I think that was simply a mistake on the assistant's part.
How did you get a PAYG phone from EE? I thought EE were offering contracts only.
So far as time scales EE don't post phones backwards and forwards on an individual basis. The shops use courier services and the frequency of deliveries and collections will depend on the number of shops in a town and the level of goods going back and forth.

Re: BT is the worst company I have ever dealt with...

Guys if you listen to my story you would feel your problems do not exist.
I got an offer from sky to come back to sky and I took it at the start of this month.
I had a BT line and wanted to use it for calls on ongoing basis . I wanted to keep my BT service . I also liked the smart talk app.
I had virgin TV and Fibre broadband and the phone that come with it which I never used.
Now Sky promised me I can keep my virgin number and gave an installation date of 20 sep.
11 sep recieved a call from Virgin checking if I m switching to another supplier. I said yes. I was out of contract for virgin and had
given 30 days notice also. They said my account would close at end of month.
I recieved a call from BT checking if I am switching my phone to another provider. I said no. They said no worries you will stay with BT.
Come 19 th my BT line stopped.! When I dialled 150 ( yes that worked) it went to sky. I asked the advisor have they taken over my BT line. They said no and my sky talk service can only be active next day and that too they are taking over my virgin number.
I recieved a mail from BT at 9.15 PM on 19 sep saying if I did not contact them by mid afternoon of 19 sep my service will stop and would move to another company ! I called BT and I had already lost my BT number. They apologised but promised they can rectify this next day as another dept that can do it closed.
Next day I called BT and said I want my number back and BT service back, they said all done and will be back by evening.
The same day a open reach engineer came and checked the line and said sky made wrong order. They should have provided a new line and ported virgin number on it. Instead they had taken BT line and ordered renumber to put virgin number on top.
So open reach engineer did not install BB since the order was on a different number! I called sky while open reach engineer was on and they agreed the engineer has to go back and they would sort it out. My case was assigned to erroneous take over team and a special agent was assigned. The lady called me next day promised everything would be set right all I had to do was call BT and ask them to do a Working line take over and sky would cooperate and work with BT to get my BT number back. Then sky would do a new line provide and give me broadband . Till the nothing can be done ! I called BT again and said I want my number back and sky has said they will cooperate. BT guy took 12 month line rental saver payment and said all done and service will be back in 3 days!
I called sky to inform, they said BT may not be able to do it so quick call them and check.
I called BT again and they said order had failed and it has to be transfer in order. They placed another order.
Next day I called BT and checked how is the progress they said they hd refunded my money and a specialist team is now on the case and nothing can be done !
Frustrated I called sky about 10 times in last 4 days to get BB installed now on the line they have taken over from BT.
I gave up trying to get BT service back. Now 3 orders of sky BB. Have failed and latest today they gave me a engineer appointment of 7 October. When I checked order progress online it showed it is delayed and was in red !
Called the specialist team at sky, no one wanted to take my call and the front desk operator said they will let me know when there is some update. The case manger assigned to me is due back in office only on Friday !
My virgin broadband service is to stop month end and sky may not get their act together at least till 10 Oct by looks of it!
So much for customer service,ofcom regulations and two big companies investing millions on their IT.
BT were the most callous ones. Could not be bothered to talk or understand the problem,. Sky folks are at least promising to sort out ! Fingers crossed.

Latest updates-
BT tried few times to place order for getting phone service back.all failed.
I even got a new welcome letter, new account number etc only to find they all failed.
They refunded money twice and finally told me a specialist team will come back in 10 days.
I had no option to accept my fate and get my broad band installed on this erroneously taken over line by sky which BT allowed against my instructions confirmed on a call with BT on 11th sep.
I wrote to BT asking for compensation. Here is the update email to BT I wrote again today.
Customer By Email (Ravi Bikkannavar) 07/10/2013 12:40 PM
Some one called me today at about 11.35 am and started the argument that I need to talk to open reach and sky because they made a mistake in taking over my BT line.
I never wanted my BT line and account to go! I had confirmed this on phone with BT on 11 sep again when I was promised that my account would not go anywhere .
This agent who called me today kept telling me that on 19 sep Sky requested again to take over the BT line and this was a second request . And BT agreed to it on same day ! Why did you do that?
She would not accept this as BT mistake .
I have lost my BT service and BT number because of mistake by BT
After 19 sep I had contacted BT so many times and couple of orders were placed to reinstate my account and amount of advance line rental charged on my account and refunded because the orders failed . Finally they told me a specialist team would look into this and come back to me. I was left by BT without a service .
Now I asking for compensation for removing my account without my consent , making me loose my phone number and failing to reinstate my account in timely manner .
Your agent today simply disconnected the call.

Bold 9650 is the WORST phone I have ever had!!! :-(

OK... I "upgraded" my phone to the Bold 9650 when it just came out earlier this year, wanting the latest and greatest. I have been an extremely loyal BlackBerry user for more than a decade. In fact, one BlackBerry I had a while back went a year-and-a-half without crashing, freezing, nor giving me any trouble whatsoever. Now, unfortunately, with my bold 9650, I'm lucky of I can go an HOUR-and-a-half without some sort of freeze or crash, and often the only way to get back on track is to pull the battery and restart. Several. Times. Each. Day. And I get REALLY tired of seeing the spinning icon showing me that BlackBery is doing something on its own, but I cannot do a thing with it. Can't move the thumbwheel. Can't enter any text. Can't even shut the phone off!!!
Am I alone, or are others out there experiencing the same problems? I'm about to abandon the Bold 9650 and get something else. What is a good replacedment for it?
Thank you.

OEMMaster wrote:
OK... I "upgraded" my phone to the Bold 9650 when it just came out earlier this year, wanting the latest and greatest. I have been an extremely loyal BlackBerry user for more than a decade. In fact, one BlackBerry I had a while back went a year-and-a-half without crashing, freezing, nor giving me any trouble whatsoever. Now, unfortunately, with my bold 9650, I'm lucky of I can go an HOUR-and-a-half without some sort of freeze or crash, and often the only way to get back on track is to pull the battery and restart. Several. Times. Each. Day. And I get REALLY tired of seeing the spinning icon showing me that BlackBery is doing something on its own, but I cannot do a thing with it. Can't move the thumbwheel. Can't enter any text. Can't even shut the phone off!!!
Am I alone, or are others out there experiencing the same problems? I'm about to abandon the Bold 9650 and get something else. What is a good replacedment for it?
Thank you.
Thanks to SuzyQ for your input. Hi OEMMaster, How much memory is on your device? It could be low memory causing your device to freeze. Please try cleaning the memory to free up some space and resources. If your memory cleaning feature is not turned, please use the steps below to enable this feature with helping to avoid low memory. I'm providing steps below for turning this feature along with a link to our website to the user manual and simulator supporting your device. If you have tried these suggestion and still have the issues, I could look into an option of offering you a certified like new replacement if you are under warranty. Please send me a private message with your information to be assisted further. I hope this helps.
To turn on the memory cleaning feature:
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Advanced Security Settings > Memory Cleaning.
3. Select the Enable check box.
4. Press the key > Save.

The worst service I've ever had

I'm from Singapore. I bought a N95 on 25 Sep. which unfortunately came with a faulty charger. I went to the Nokia Care Centre for replacement. The girl there told me no stosk available but would order one for me and call me in a week. Now 2 weeks gone, I haven't got anything from Nokia. Last Thursday I called Nokia Careline, the girl asked me to go there and check myself. After I said no time, she said she would send a mail to the centre and get them to reply me. Now Monday's gone, still I got no answer.
The funny thing is nowhere I can find the phone number of the care centre. Not from Nokia website, not from the careline girl, not from the piece of paper I got from the care centre. What a joke that Nokia's slogan is "connecting people". The very basic connection is broken. I also can't find a place to send my feedback. All the call or email link will be directed here or there, just not a real one that can provide support. Now I have to arrange time to go there to check myself and if there's no stock, I need to go there again... What a good service!!!
Currently I share the charger with my wife who also uses a Nokia phone. But with my date of going abroad approaching, I need another charger to feed this short lasting N95.
Quality problem could happen to any brands and any products. But I always got prompt and satisfactory service from other vendors in Singapore. I recently bought an iPod Touch which had only mono sound through the earphone. I got immediate replacement for a brand new set and I'm very happy with the new set. Why Nokia performs so much differently?
The N95 is actually not a bad phone. But with this kind of service, I'm afraid it might be my family's last Nokia phone.

After spending some more time, I found the http://www.nokia.com.sg/asknokia page, I filled all the fields and click submit button. I was redirected to an empty page:
http://www.nokia.com.sg/lv1web/public_pageflows/EmailerToolProcessor/EmailerToolProcessorController....
I got no message to tell whether my submission is successful or not. I tried on both IE and Firefox, the same results.
Again, Nokia's connection to their customer is broken!

X1 Carbon is the worst thinkpad I have ever had - think before you buy

I just got X1 Carbon. Let's make it clear that this notebook is not worth the money. X230 is probably much better choice. You will get much better notebook with better hardware, better battery time, better size. It is not worth to buy X1 just because it is thin.
Actually when you have X230 in your hands it feels much smaller than X1 Carbon!!!
X1 Carbon Facts:
No i7 with 8GB RAM
No 1000Gbps NIC (not even USB adapter with 1Gbps)
I dont understand how business notebook does not have 1Gbps NIC. My 3.5 years old X61 has got 1Gbps NIC. Brand new X1 Carbond does not have it. I cannot believe it.
Don't buy it. It is waist of money. Look at Toshiba or MacBook or X230. They are much better notebooks. I will look at Toshiba next after this bad experience. It is clear that Lenovo is not IBM and they started making compromizes. Thinkpad is not as it used to be.
Have a good day.

AriinPHD wrote:
In short: This machine requires a docking..."box" if any of the following:
You need USB ports
You wish to connect it to an external monitor (or several)
You wish to connect it to a projector
You wish to connect it to an Ethernet connection (10/100 dongle exists)
You are a technician and/or engineer
Just my opinion on it all. Also a little venting.
I gotta say I really love this baby, but I can't really use it for anything. Especially not in the field.
Personally I must say the X1 Carbon Touch ticks all the boxes for me. When I travel, I take along a USB 3.0 Ethernet Gigabit dongle and a Displayport to VGA dongle. That is all I need on the road and frankly, that is the price you pay for being able to use such a thin notebook. This is no different from any MacBook Air, Asus Zenbook or Samsung Series 9. You want thin, you accept dongles, it's as simple as that.
And when I sit in my office, every bit of expansion is handled by the Lenovo USB 3.0 Dock. 2 screens, audio, Gigabit Ethernet and 5x USB 3.0 ... The nice thing about this dock is that it also accommodates Macbooks with OSX nowadays. Alternating between my Carbon and my Mac has now become a breeze ...:-)
Lenovo Premium Business Partner
X1 Carbon Touch | i7-3667U | 8Gb | 256Gb | HD 4000 | 14HD+ | WWAN | W8.1 Pro RTM x64 |

This is the worst program i have ever dealt with.... the latest version of flash is on my system?

i WOULD HAVE GLADY PURCHASED ALL OF THE ADOBE PRODUCTS HOWEVER I CAN NOT GET THE STUPID FLASH PLAYER TO RUN. IT IS ALREADY LOADED INTO MY SYSTEM, HAD BEEN SINCE THE LATEST DOWNLOAD CAME OUT. WHY IS THIS SOOOOOOOOOOOOOOOOO DIFFICULT

Hi,
Please provide more details about the issue
http://forums.adobe.com/thread/1195540

Skype is the worst company I have ever dealt with

I purchased a subscription to Skype to call 1 specific number in Japan, my in-laws number where my wife and son live while we are separated for a year because of my job, however when I looked at my credit card I was double charged. I contacted my credit card company who reversed the second charge. Skype took that to mean that the one number I called in is fraudulent. In fact this is what they said
“Much as wish to assist but we cannot unblock the since due to an increased number of fraudulent calls to that number”
I asked for a refund but because the annual plan had used 128 minutes since the annual plan started on 8/25 I cannot get a refund either. xxxxxxxxxxxx

I understand. I had credit in my account (in the past) but I received an e-mail telling me if I did not use it at the 1 year mark I would lose it so I made a quick call so as not to lose the money. As far as your questions is concerned I am unsure. I wish I could help you.

I can not re install Adobe Acrobat 7.0 professional on my computer. It is saying a qualifying product is not detected. I cant even get through using the customer service line they provide 800-272-3623. This is the worst interactionI have ever had with a

i can not re install Adobe Acrobat 7.0 professional on my computer. It is saying a qualifying product is not detected. I cant even get through using the customer service line they provide 800-272-3623. This is the worst interactionI have ever had with a company.

Hi joej49728017,
I am so sorry for the inconvenience caused. However this is just because Adobe Acrobat 7.0 is an outdated version & the now the activation server for it does not exist.
Please refer to the following KB doc. Error: "Activation Server Unavailable" | CS2, Acrobat 7, Audition 3
The above link will help you to install a special version that does not require activation.
In case you further need any help, please let us know. We will be more than happy to help you.
Regards,
Aadesh

Not rally a question, just wanted to share my absolute frustration with the update of iTunes...this is, without a shadow of a doubt THE WORST application i have EVER used, Mac or PC! And that's saying something with the amount of PC dross that's out there

Not rally a question, just wanted to share my absolute frustration with the update of iTunes...this is, without a shadow of a doubt THE WORST application i have EVER used, Mac or PC! And that's saying something with the amount of PC dross that's out there...Apple...PLEASE update and give us back the old version of iTunes...

Pull down View > Show Sidebar. This will give you back the same functionality of iTunes 10.x.x.

The worst service I have ever had with apple.

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