These two interview questions have always troubled me!!

Hello friends,
I have been facing some fresh rounds of interviews lately, and most of the time i have been facing these two questions most likely.
1. How do you tune an sql statement
2. What should be your approach, as and when any user complains that his sessions are running slow, or even in a situation if he executes anything the outcome is slow.
Kindly help me with an answer which should be enough to satisfy the interviewer.
Thanks in advance.

I waiver on agreeing with some of the answers here. On one hand I agree that you shouldn't BS your way through the answer because most of the time the interviewer knows that you are lying or uncomfortable and that it is ok to say "I don't know". On the other hand, I do think you need to demonstrate some technical merit on your own besides a) regurgitating what you wrote on your resume and b) I know how to type your question into Google and try the first thing I find. I have been hired after telling the interviewer that I didn't know the answer (to a couple of questions) but I was able to explain how I would solve the problem or what approach I would take. I personally wouldn't tell someone that I know how to surf the web and gleen information so therefore I am right for the job. Honestly, my 7 year old daughter can surf the web and tell me what she finds ... that doesn't mean that I am going to ask her to help with my next data migration project.
Also, just as a personal note I would be careful telling the interviewer, in any case "I am sure that you didn't know anything when application x came out". That sounds condescending and a cheap way out of the question. At my last job we were trying to place a consultant at a customer's site to help with an Oracle Identity Manager project. The consultant didn't have the correct experience and was not comfortable during the meeting. The customer asked candidly, "so, you do know the product really well right?" ... the consultant responded with "well, who really KNOWS the product??". Needless to say we didn't place that consultant with that customer. My point being ... the interviewer is looking for someone to solve a problem. They may or may not be an expert at the job that you are interviewing for ... but they need to know that, if hired, they can rely on you to do the job and that you won't need to Google each time you are presented with a problem. I think that the Internet and all of the blogs, wiki's, twitters, etc are great resources but should not be the biggest tool in your box.

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