Thief xbox one pre order issue.

I pre ordered Thief on the 18th and went to purchase it today. I had a reward certificate that I wanted to use, and I planned on adding something to my total transaction to use the certificate. The young lady at the register said that she wasn't able to add the extra item due to the fact that it was a pre order. The certificate was higher than the game by itself and for me to use the certificate she needed to return the pre order and I needed to purchase everything together. Long story short I did not get my preorder dlc because she had to return it. I did purchase the game though. Not sure if someone can look into this situation or not?
Than you.

Hello NegroJones,
Thank you for being a My Best Buy Gamers Club Unlocked member, and thank you for pre-ordering at Best Buy. I am very sorry to hear the store was unable to process your pre-order fulfillment along with your other desired items. I do not know why the store was unable to do that for you.
I'll be happy to review your purchase history and see what we can do at this time. Please watch for a private message from me soon.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Xbox One Pre Order Recepit Help

Ok so I pre orded my xbox one when it was announced. I just looked at my recepit to make sure its still there and I noticed something. Pretty much the entire recepit is faded. I am a little worried the store will give me a hard time about not being able to read it. After looking at it for about 10 mins, I can make out most of the numbers. However doesnt best buy ask you for your information like, name, phone number, ID. So they can find it like that corrrect. Also is there a way to see you pre order online if you pre ordered it in store?

Something I would recommend to you, and to anyone whose receipt is unreadable or misplaced: If you can, come into the store before the release event. It will save you time at midnight, and it will save the store some hassle on a day when there's going to be hundred of people streaming through the doors in a short amount of time.
If you aren't able to make it into the store before you pick up the pre-order, that's fine too; they can pull up your receipt at time of purchase, as the others have said. But if you can make it in early, it'll save you and the employees time and make everything run smoother.
Full-time Multi-Channel Sales
Grand Forks, ND (#337)
Any opinions expressed in this post are those of the author and do not represent Best Buy Co., Inc.

Multiple Xbox One Pre-Orders

I was able to preorder 3 xbox one day one consoles on seperate days and have recieved 3 confirmation emails, one for each. Will I be able to pick up all three tonight at 12:01am? I plan to keep one, one is for my roommate and one is for a gift for a family friend. (no I am not that nice, I planned to sell it originally, but they offered to buy it from me at a small profit.) When i originally ordered them I did not see anything about a limit, but now I see it says limit one per customer. Anyone ever successfully pick up more than the limit on preorders?

Hello mntrack44-
Congratulations on pre-ordering an Xbox (or two, or three). I am sure that you are very excited for the midnight release of the system!
BestBuy.com did list a limit of one system per customer, which can be found here. That being said, it is possible that the store may cancel your additional orders for the system. However, if they haven’t been cancelled yet, it’s possible that it may not happen.
Sorry I can’t give you a better answer than that.
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Watch Dogs XBox One Pre-Order question

Yesterday, I was going to pre-order Watch Dogs for the XBox One through bestbuy.com. I added it to my cart and it also added in an item "Watch Dogs The Breakthrough Pack [ - Digital Download ]"
I ended up being in the area of an actual Best Buy store, so I went ahead and pre-ordered there by bringing up the cardboard item for pre-orders. On the receipt, it shows the pre-ordered item, but it makes no mention of any code that will be delivered when the game is released for the pre-order digital download. Will that apply to my pre-order or will I need to do something else? In the past when I've pre-ordered in the store, there was a notation on the receipt for whatever pre-order bonus that would be received.
Thanks in advance.

Hey CanisFirebrand,
Good question! For in-store pre-orders, codes for the Breakthrough Pack should be printed on the final sales receipt when you pick up your copy of the game. For BestBuy.com pre-orders, codes will be delivered by e-mail.
Let us know if you have any other questions, and thanks for reserving your copy of WATCH_DOGS with us.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Xbox One Pre Order Fullfulment question

Ok I know you guys have answered these questions, a million times. I am wondering, I wont be able to attend the midnight launch. I plan on being there right when the doors open that morning. Will you guys have enough consoles for us. I forgot to say I did pre order. I cant imagine your stores not, because that would mean you sold all the pre ordered consoles at the midnight release. Which sounds crazy just typing it. I doubt that will happen any reisurance will help.

You should be fine. A lot of people are spazzing out and in panic mode.
If buy some chance you don't get it on Friday you will have it with in a few weeks.
Personally i would not try to be there at midnight and it isn't worth taking time off from work to get it.
I didn't pre-order an Xbox because my daughter said to wait on one becuase she wants to see which way all her friends go if they get a new system. If your going to change platforms this would be the time to do so.
If none of her friends go PS or Xbox One right away she would still play our Xbox 360 becuase if she cannot play with her friends she has no interest in a new system.
I did pre-order a PS4 that I am picking up tonight but it is a gift and not for home use.
I think you will be fine with your Xbox One

Apple Watch Pre-Order Issues?

Any one have any pre-order issues?

Oh well,
Apple knew by suggesting to favorite watches on folks online accounts that would give Apple a perspective of what to make more of and prepare for.
Now Apple is making thousands of watches a day and thanks to pre-orders they have an even better idea of what watches to make more of, faster and where to send them. Or out of the watches already made they know where to send them and what type to send.
This is a very personal item that required a special touch in manufacturing and then the matching up types and colors of bands to colors and types of metal that is not easy. The thought of the parameters of logistics all on it's own is a nightmare too. So if my delivery date says 4-6 weeks I consider myself to be lucky.
Just think some one at a manufacturing plant may be boxing your watch right now and placing it on a stack that is to be shipped to your point on a map.

IPhone 4 Pre-Ordering Issues Solution

Use the Apple Store App. It worked instantly for me, no issues at all. I received a confirmation email within 5 minutes, and within the app it confirms that I have a reservation for an iPhone 4 on June 24.

Have been trying to buy and or reserve one since about 6am Pacific Time and my sessions have repeatedly timed out. I have attempted at least 20 times to no avail. I am doing the method described in my email from Apple last week and going directly to the site and hitting pre order and reserve and still cannot get it done.

Album Pre-order issue.

I just pre-ordered Drake's NTWS album and there was a song available. My itunes credit was not deducted and the song is nowhere! When i check the album it says that I pre-ordered it and that I purchased the single but I haven't been deducted and I didn't download the song either! Any type of help would be useful!

Hello Balhabib,
I found a couple of resources that might help with downloading this purchase.
First, I recommend checking to see if the download was interrupted. You can use the steps in this article:
iTunes: How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
If the song does not download after following the steps in that article, I recommend trying to download the song from the list of past purchases. As long as you are signed in with the same Apple ID you used to purchase the album, you will not be charged again. You can find the steps to do this in the section titled "Apps, Books, Music, Movies, or TV shows on a computer" in the following article:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
http://support.apple.com/kb/HT2519
If you are still not able to download the song, I recommend reporting this issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

Pre Order Issue Madden 15 - no preorder bonus

I did not receive the pre order bonus for madden 15. What are my options when the CS rep messed up the transaction. I picked up the game instore (4hrs ago) and the bonus did not show up on the recepit and i have not recieved an email. I originally told the rep that it did not look right. I am a member of the gamers unlocked, so i am not sure if they assumed that the 20% off was part of the $5 deposit. I also used the promo coupon for $10 off madden. I just check my receipt and the $5 deposit was not taken off the price of the game. I have a feeling i just bought the game and not pick up my pre order. What should I do to correct this issue? Will I loose all the preorder bonuses? This is the second time I did an instore preorderd. The first time i had to return/rebuy. Will have have to do the same?

Hi akashmia,
While I’m very thankful that you pre-ordered your copy of Madden 15 from Best Buy, I certainly apologize as it sounds like it turned into quite the fiasco for you when picking up the game. The pre-order bonuses for Madden 15 were a great incentive and it’s understandable that you’d be nervous about losing them. I’d like to review the details of your transaction and see what occurred, as well as help you determine the best course of action here!
Using your email address on file for the forums, I’ve attempted to locate the purchase and haven’t been able to do so. With that said, at your earliest convenience, please send me a private message and include the Customer Service PIN located at the bottom of the final sales receipt. Once I receive this information, I’ll be able to review the details and assist further. To send me a private message, simply click the link in my signature.
I look forward to hearing from you!
Thanks,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

South park stick of truth pre-order issues?

on 1/28 i got an email stating that my pre-order for south park stick of truth on the 360 had been back ordered and that i could choose to cancel if i didn't want to wait an extra week or two to recieve my game.
on 1/29 i got an email stating that there was an an error and the order was updated and my game would be shipped on release date.
on 2/3 i got an email stating that the game was on back order again and to cancel if i wished or to do nothing and recieve my game as soon as best buy got more in stock.
today, 2/4 i recieved another email stating that best buy hadn't recieved any copies of the game yet and my order was cancelled.
so uhhh, whats the deal here?

Hello drStaton,
I can imagine you’re quite confused at this point after receiving all of those emails and I’d like to see what I can do to help clear this up for you. With the email address linked to your account I believe I was able to locate your order, but I’d like to gather some more information from you to make sure I’m looking at the right one. I have sent you a private message in order to do this.
Thanks for reaching out to us here on the forum, and I look forward to continuing to work with you.
Sincerely,
Matt|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Battlefield Hardline PC Digital Download Pre-Order issues

Seems there's a couple issues with the "Digital Download" for PC pre-order of Battlefield Hardline.
First, the pre-order is not showing up as a $10 certificate promo for Gamersclub, which is should be because all versions of Battlefield Hardline are supposed to be...
Second, it's also not addomg the 20% off bonus for being a Gamers Club Unlocked member. The game shows as full price in the shopping cart without any discount.
I'd rather get the digital download so I don't have to stand in line at the store so I would appreciate some feedback as to why this promos are not working and if this will be sorted out before release so I can pre order the game. Thanks.

Hi there ShauNYC,
I'm sure you are very excited for the release of Battlefield Hardline! The digital download version is a great way to play the game upon release, without having to wait for a shipment or wait in a line at a store.
With that said, unfortunately you would not be able to receive your 20% Gamers Club Unlocked discount as digital downloads are excluded. You can check out more info on this via the Gamers Club Unlocked FAQ here. Furthermore, being a digital download would exclude it from the $10 in rewards certificates promotion as well, as only physical copies of PC games qualify. You may review the FAQ for this offer here. If you should like to receive your discount and participate in the $10 rewards certificate promotion, you would need to pre-order and purchase a physical copy.
I sincerely apologize for any disappointment that this news may cause you. I'm sure this may not have been what you expected when you decided to pre-order the digital version. If you should have any questions, please let me know!
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Halo: Master Chief Collection - Pre-order Issue Confusion

Hey guys,
Just went to my Best Buy in Salem, NH to pick up Halo: Master Chief Collection. I knew the Map Book & Grunt skull were given only when you preordered (which is honestly why I pre-ordered the game because I love this type of stuff). I showed the girl helping me this link here which clearly shows just that (http://forums.bestbuy.com/t5/Let-s-Talk-Games/Halo-5-and-The-Master-Chief-Collection-at-Best-Buy/td-... She took my phone to show to her manager and came back telling me it's just something that I can purchase for $20, it's not free (even though the stack of books matched the number of preorders on the shelf behind her).This totally bummed me out because I knew it wasn't true, but didn't feel like arguing.
Hopefully someone from Best Buy can help me with this issue. I have my receipt for proof.
Thanks,
Nick

Hi Nick (Nbianco),
The multiplayer mapbook is indeed supposed to be a free bonus for customers who pre-ordered Halo: the Master Chief Collection, so it sounds like the manager you worked with may not have been familiar with the promotion. Like enuf mentioned though, you will regrettably need to return to your local store for assistance if you did not receive this bonus or were incorrectly charged for it. As long as an on-site rep captures your pre-order deposit, the game, and mapbook information when re-ringing the sale, then it should package out properly.
Thanks for your patience and understanding, as well as for pre-ordering with us!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Persona Q Premium Edition pre-order issue

Hi,
I pre-ordered 2 copies of Persona Q Premium Edition, but when I view the product page for it in my order history, it shows me the description for the standard edition. It's the same issue many other people are having. I'm wanting to know what can be done about this issue.
Thanks

Hi nubtarts,
When this title was initially made available for pre-order on BestBuy.com, the standard edition was incorrectly listed as the Wild Cards edition. The SKU number was correct though, and our merchant team has since made sure SKU #7377002 properly reflects the standard edition online.
I've sent you some additional information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Thanks for reserving your copies of Persona Q: Shadow of the Labyrinth with us!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Destiny the Taken King pre-order issue

I've brought destiny a while back and I brought the two add on packs well the season pass well they am bringing out the taken king and when I try to pre order it it says not available for purchase even though my friends Ave the only difference is u bought the season pass they brought the two add ons separately any ideas

Hi guys,
This issue has been reported to the Store team who are investigating the problem. In the mean time we have discovered a workaround that will allow you to pre-order the Taken King expansion for Destiny.
Please note in order to pre-order the Taken King stand alone expansion (without previous expansions) you must own both The Dark Below and House of Wolves expansions or the Destiny season pass.
To pre-order the Taken King DLC first search for the Dark Below expansion or click here. As you already own this content there should be a purchase button with a price of £0.00.
Select the purchase button and confirm (as long as the price is still £0.00).
Complete the same process for the House of Wolves DLC
Again make sure the price is £0.00 before confirming the purchase.
Go to the Taken King product page and you should have the option to pre-order.
Any questions or if the doesent work please let me know.
Thanks,
SFZ

Madden 15 Pre-order Issue

I preordered Madden 15 Ultimate Edition in-store and when picking up the game something got screwed up.
It was going fine until I handed the clerk the $10 off coupon, and I apparently gave it to her too late in the transaction even tho I hadn't paid yet. She told me that she would have to void the transaction and begin again and scan the coupon earlier. On the second try, since I had a $5 preorder deposit, she applied the $5 as a "discount". And here's where the problem is, as the system didn't recognize that I was actually picking up a preorder.
The bottom line is that I didn't get any preorder bonuses printed on the receipt and the 500 points for preordering the game are not pending on my account. Can somebody please help me with this?

Hi jdpantoja,
Thank you as well for pre-ordering Madden 15 at Best Buy. I hope you’ve been enjoying the Ultimate Edition thus far. I’m sorry to hear that you may have experienced in issue in regards to the Get $10 promotion. Since it sounds like you feel there may have been an issue with how the transaction, specifically with it not being recognized as a pre-order, I’d love to look into this more and see if I can assist!
Using your email address on file for the forums, I was able to locate your purchase receipt, as well as the initial pre-order receipt. In reviewing the details, I’m immediately able to recognize what happened here. I’m going to send you a private message with more information. To check your private messages, make sure you’re logged in to the forums and click the small envelope on the top right of the screen.
I’ll be reaching out to you shortly.
Thanks again!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Thief xbox one pre order issue.

Similar Messages

Maybe you are looking for