Thinking about cancelling

I'm kind of disappointed with Verizon. I'm not exactly happy about their upgrade policy. I have an IPhone 4s, which I loved in the beginning, until the stupid upgrade. Now I'm stuck with a phone that not only crashes on every single app and internet, but also drops calls. I have 2 more weeks until an upgrade, please tell me why I have to jump through freaking hoops, just to get a new **** phone, that they're being paid for by the way. When I go through 3 different people, with 3 different excuses, all that contradict each other mind you, on why I can't get a new phone until the actual upgrade date. And better yet give me the alternative by saying, "well you can sell us your phone, for $200, then use that toward the phone you want in full retail price." You're kidding me right? Pay over $300 for a phone, then tax and upgrade fee on top of that...no thanks. I have never seen such a greedy company in my life. It's pretty bad when most of your customers want to leave. How about giving your customers some slack, instead of trying to burn a hole in their wallets.

Trust me I understand that, but it's being told different things is the most irritating part. First I was told I can't do it, but I can sell the phone and put it towards full retail price, then I was told I could do it, but it was placed on a back order and to go to the store. Then I went to the store a week later, was told they never had a back order, and there was nothing they could do, even with the approval. It really shouldn't be that hard to upgrade your phone. And it's a lose-lose if you want to leave, because it's the same issue.

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I am seriously thinking about moving to the adobe Creative Cloud. My concern is that if my design bu

I am seriously thinking about moving to the adobe Creative Cloud. My concern is that if my design business runs into hardship and I can no longer afford the monthly payments, what happens to my software and existing files?

http://www.adobe.com/products/creativecloud/faq.html
"If I decide to stop my membership, will I still be able to use my Creative Suite software and the other components of Creative Cloud?
When you cancel a month-to-month or annual membership purchased directly from Adobe or let a 3- or 12-month prepaid membership purchased from a retailer expire, you will no longer have access to the Creative Suite applications, other desktop software, and services that are components of Creative Cloud. However, if you saved your work to your computer, you will continue to have access to those files. You will also have access to the same benefits as a free Creative Cloud member, which include 2GB of storage space (reduced from 20GB), the ability to sync and store your files, access to a free 30-day trial of the desktop software that has not already been installed and provisioned as part of your paid membership, and access to the free level of services included with Creative Cloud."
Having said that, if you maintain a perpetual license, you will have to comply with the new Adobe one-version-back upgrade policy.
So when CS7 is released, you must upgrade in order to qualify for upgrade pricing for CS8. Likewise when CS8 is released, you must upgrade in order to qualify for upgrade pricing for CS9.
There is of course nothing mandatory about upgrading but bear in mind that you can no longer skip a couple of versions and get up to date every 5 years or so at upgrade pricing. You'd have to pay full price for the new suite all over again.
So it's a matter of costing the various options out over a 3 or even 5 year period and budgeting for it.
If you're running a design business, you perhaps also need to consider whether the Adobe software design tools are mission critical or not. Will your other expenses exceed the US$600/year required for the Cloud?

Thinking of cancelling all 8 contracts because of the RAZR

I have had my Driod Razr ever since it first came out. I was never really impressed with it to begin with because the battery life is AWFUL....even with the help of apps like JuiceDefender and Advanced Task Manager- it dies within a few hours of usage. The phone also heats up to the point where I have to put it down because it is burning my hand. I went to the Verizon store after having it for 10 days and begged them to switch it out for a different phone because it was within the 14 day return period. The sales rep told me to try it for a full month and that it was the hottest and most advanced phone on the market. He told me that if I still didn't like it after the month I could return to see him and he would let me return it and exchange it. I went after testing it for a month, but the rep was no longer working with Verizon. When I told the manager what the rep had told me, the manager told me the same thing- "this is the hottest and most advanced phone on the market. You won't get a better phone than this. You don't want to downgrade yourself." I didn't want to downgrade and this was my first Droid phone so I kept it believing that Verizon had my best interest in mind.
For the last few months, I had issues with my Driod RAZR that have been getting progressively worse. The hepatic feedback on the screen went crazy! If I touch the bottom of the screen, the top drop-down notification list opens up. I couldn't select any apps because as soon as tap on one for some reason another app opens.
I can't use the keyboard because, for example, if I tapped a "t" on the keyboard an "a" would show up.... none of the letters would respond and it would come up with completely wrong letters and words. Then it started going crazy and rapidly typing all sorts of letters by itself and rapidly opening all different programs. It also restarted itself several times throughout the day. It randomly calls people. My device is completely useless at this point.
I went to the Verizon store (an official one) and one of the reps there told me that the original RAZR has had so many problems that they don't even sell it at the store anymore. He did a hard-reset on my phone and it still didn't stop the problems. He suggested that I call Verizon customer service and tell them my concerns over the phone. He also told me to request that they send me a new and different model of the Driod RAZR called the Driod RAZR MAXXX HD. I did not have much time for him to go over all of the specs of the MAXX HD but he told me that it has one of the best battery life's out there and that all of the bugs were worked out of this model.
I called customer service and explained the phone deal. They told me they couldn't send me anything other than a re-certified original Droid RAZR. I felt let down and quite upset as this rep from the store promised me they would send me the new and better MAXX HD if I requested it. I just want a reliable phone.
I received the re-certified Droid RAZR and have had it for 2 days now. It has the SAME exact issue as my original RAZR. The erratic hepatic feedback is driving me insane PLUS the phone won't charge past 40% making die within 3 hours of NO usage. I have more problems with the re-certified phone they sent me than the original pain in the butt phone I had. This phone also heats up to a higher temp than my original. The temp gauge on the phone read 120 degrees where on my original it has reached a high of 114 degrees.
I am not quite sure what to do. We have 8 contracts within the immediate family and we all are thinking of cancelling. Customer services lack & willingness to help or listen to my request has us all pretty much frustrated. My family members are not able to get a hold of me because my phone is dead in 2-3 hours (with no usage!) and there was an emergency in which I needed to use my phone and I was not able to. Not only was I not able to use my phone but I have no communication with my family during the emergency.
We have had Verizon since it even became "Verizon" and we have been loyal customers who have never missed a payment. It would be a shame to lose 8 customers over 1 phone.
Any suggestions from other customers that have had the original Droid RAZR? Outcomes from customer service related issues?

Really to bad about your phone being bad and it sounds as though it was bad from when you got it or very shortly there after you bought it. So you have 8 lines with VZW all under contract which sounds expensive to get out of because of the Termination fees if they are less than about 1.5 years old. It sounds as though you may have purchased this phone through a Preferred Authorized Retailer not a corporate store. Since you stated after you went back the second time the Rep no longer worked there and you talked with the manager of the store and then you left and went to the Verizon store (an official one) this would be a corporate store. When you purchase from these Authorized retailers being Authorized or not VZW will usually tell you to take your issues up with where you bought the phone. I learned this the hard way when I purchased a phone through one of these stores where I lived. I then got a job in a distant city and had issues with the phone and went to a VZW corporate store and was told when they looked at my record that I would have to take it back to where I purchased the phone. That being 2.5 hours from where I was working and I only went home on week ends. When I got back there on Saturday they told me they would have to send it to manufacturer and would be 2 to 3 weeks before I would have my phone back. I gave them the phone to get it fixed but I looked online and found my nearest corporate store 55 miles away and went there and purchased at full price a new phone just so I could go to any VZW corporate store or call tech support and get help and since then my experience with the refurbished phones has not been bad. I have only received one refurbished phone which did not work as advertised when I got it. I called and they sent out another phone which worked. The fact is I think that second phone I got was new(can't really say).
Have you considered just buying a used phone from someone or looking online just to finish out your contract? If you cancel all your VZW 8 lines and move to another carrier with all 8 lines will be very expensive. I would just move them to other carrier as the contract expires and I would make sure each one was in a different month at least to cut the cost down each month. I only have 4 lines and I know what that cost but I can't really do upgrade on my phone as I want to keep my unlimited data. I would consider buying a phone through www.swappa.com or www.ebay.com and then letting all these contracts expire and then move them to another carrier if that is what you really want to do. Good Luck with what ever you decide. Some of these issues are very painful at times.

Thinking about switching from single-app to full CC. Is it possible to switch back at a later date or am I committed to a year of full membership?

Hi there,
I'm currently paying for Flash but it looks like I may have to use Photoshop and After Effects too, so I was thinking about switching to the full plan. However if I don't end up needing Photoshop or After Effects is it possible to downgrade my membership to single-app in the future?
Thanks in advance!
Dan

Be sure to select the MONTHLY subscription so you may stop the subscription at any time and not have to pay a penalty for cancelling a year's subscription

Thinking about Moves with my Plan and Future, Help Appreciated

OK so this was the deal with my plan currently, is that right now im looking to save money on my phone bill every month and im being given the big run around with my Talk/Text/Data Promotion where i keep being told my data discount of 9.99 would come off and so far this month too it did not come off. The woman in Promotions department apparently fixed my account which not sure if she did and the problem with the whole thing is that different reps keep telling me i can only get my employee discount on my voice or the data discount which of course is wrong because the promo woman over the phone told me i can receive both and the loyalty reps over the phone keep giving me different stories and im tired of it. This was the reason i extended my contract for a bit to get this discount and its getting very frustrated about it!!
The other thing was i was thinking about switching carriers when my contract is up because my bill has been pretty high the past couple of months and it makes no sense to early terminate my 2nd line because my ex gf upgraded to a smartphone and jacked up the fee. My mom hardly uses the 2nd line and i would like to cancel it but because its too high it makes no point to do that since both our contracts are up in a year. I was thinking about going to a basic phone to cut my data plan prices because the only cheapest verizon has is the 30 dollar plan. I don't use my data plan too much but i heard if i go to a basic phone and within 14 days i go back to a smartphone i can get my unlimited data back. So idk if this is true or not. But its gotten to the point that these smartphone plans and contracts are a bit much now. So if there is a Verizon rep that can chime in and see what can be done or discuss with me about options, that would be greatly appreciated. Otherwise i just had to vent about the issue with my current bill at this moment. So just was saying.

To answer SuzyQ, my ex gf is off my account because of problems with her being on it (being late all the time, messing up my credit) and she wasn't choosing to fix her problems by doing and AOL because of her credit which Verizon wanted 400 and she didn't want to do it. Long story short, she lied to me about her AOL deposit amount just to stay on my account for a few more years (hence the early upgrade). So thats why shes no longer with my account.
To answer AZS, your right my mom HAS a basic phone now and does not have data. My problem is that i have data on my plan which im trying to cut back on the cost of the plan and so far, i really wish Verizon would let me have that Talk/Text/Data promotion where it was 9.99 for the unlimited data and it would really help my bill alot. Of course i had a hard time getting it and one of the reps who i dealt with about getting it was very rude with me and she didn't care about satisfying the problem or the plan with me.
But both lines have less than a year left so when the time comes, its time to move to something cheaper and better for me no contract wise. Unless anyone has something else to throw in their opinion of.

I have an iphone 4 and thinking about getting an ipad2. Can i use the same apple id for both devices?

I have an iphone 4 and I am thinking about getting an ipad2. Can I use the same apple id and itunes account with both of them? Will my contacts and apps transfer over to the iPad2?

Yes. I use the same Apple ID on four different iDevices. You can sync the contacts with iCloud or with your computer and have them on both devices. You can sync all of the apps as well. If the apps are not in iTunes on your computer - you can download them to the iPad with the same Apple ID. You can also restore the iPad from a backup of the phone to transfer your settings, app data and your contacts.
iPhone only apps will be half size on the iPad screen but will still work as long - you can enlarge the size of the apps - but they will be pixelated on the screen.

I cant sign in to i-cloud with my new apple id i signed out of the old one and when i try to log in i just get the 'thinking about it' logo. this lasts for ages and doesn't sign me in. help!

Hi, i have recently purchased an i-phone 4s and had been merrily playing away and set up an i cloud account. However when i tried to access i cloud from my pc i couldn't verify it. I had to change my apple id because i no longer had access to my old e-mail. I managed to sort out my i-phone and change all the accounts to my new apple i.d (except game centre? don't know how to do that yet.) but when i signed out of my old i-cloud account on my pc and tried to sign in with my new apple id it just tries to connect (i get the i'm thinking about it wheel) for ages; not allowing me to log on.
Help!

Content (apps, music, ibooks, films etc) is tied to the account that originally downloaded it, so if the iBooks app was downloaded using the account that you used to share with your ex then only that account can download updates to it. As it's a free app you could delete it and re-download it under your own account - and then re-download your ibooks into it (or copy the books to your computer's iTunes first via File > Transfer Purchases and then sync them back to the app).

I've been reading the comments re FCPX on MacBook Pro and now I'm scared. I'm taking a class now and thinking about buying to do videos for nonprofits. Won't be fancy stuff, but now wonder if it's a good choice. Also, heard Apple will drop support. Help?

I've been reading the comments re FCPX on MacBook Pro and now I'm scared. I'm taking a class in FCPX and thinking about buying to do videos for nonprofits. Won't be fancy stuff, but now wonder if it's a good choice. Also, a classmate who was in CA last weekend said he heard that Apple will drop support of FCPX. Any truth? Advice?. I'm on 10.7.4 with 2.4 GHz Intel Core 2 Duo, 4 GB 1067 MHz. Thanks.

dkstj wrote:
Also, a classmate who was in CA last weekend said he heard that Apple will drop support of FCPX.
While it is against the TOU of these boards to speculate on future products/updates what Thomas said is right: FCPX is quite a new product and it doesn't make any sense to drop it now.
The only thing that MIGHT get dropped at a certain point is support for older hardware/OS as FCP X progresses.

I am thinking about upgrading to PSE 13. How many computers can you install it on? I have a desktop at work and a desktop and laptop at home. I would like to install it on all three.

I am thinking about upgrading to PSE 13. How many computers can you install it on? I have a desktop at work and a desktop and laptop at home. I would like to install it on all three.

duplicate post, see:
Elements 13 questions (was P/)

Thinking about storing my iPhoto and iTunes on a NAS Drive

Hi,
I am thinking about buying a LaCie Network Space MAX NAS Drive and I just wanted to know if anyone else is using one and can provide some insights or advice. I have a the following set up:
- Macbook pro
- Macbook air
- Apple TV
- Airtport Extreme
- 2 x iPhones
- iPhoto album over 150Gb
- iTunes library over 800Gb
I have been running the iPhoto and iTunes off a 1.5tb USB WD external hard drive attached to the Airport USB. It has been working but has been slow but a few days ago the drive became corrupt. I have been able to recover the data but I am now looking at other options for storing iPhoto and iTunes externally.
I can't help but think I am not the only person in this situation. I find managing these large data libraries really annoying and I think apple should be offering a better solution to this problem. I think most peoples' iTunes and iPhoto libraries are too big or getting too big to run on a portable computer's internal hard drive. Anyway that is my moan for this post.
Does anyone have any ideas on a good set up for this situation? And if you are using a LaCie Network Space MAX drive is it working for you?

Same exact problem in my case... thinking same Lacie Network Space could help...
Any idea ?

I'm thinking about buying iPod Video, should i wait for a new iPod or?

I was thinking about getting myself a Video iPod, but then i would hate it if i was to get one let's say this month and next month a new iPod will come out, so should i buy a Video or is there a new iPod coming out anytime soon?
Thanks.

Masna is someone who comes here to help out others with iPod problems and is to be applauded for that, not ridiculed.
Unlike some people who come here to ask silly questions.
And Marat Voznyuk, you've been here long enough to know that posting questions asking about future Apple hardware releases is against the forum terms of use. : )

Since my G5 died I was thinking about getting a Mac Mini, but I have a ViewSonic Monitor (from 2004) and a USB keyboard and mouse - I also have the external drive tha downloaded my files on to. Do you think the monitor, keyboard and mouse will work on it?

Since my G5 died I was thinking about getting a Mac Mini, but I have a ViewSonic Monitor (from 2004) and a USB keyboard and mouse - I also have the external drive that I downloaded my files on to. Do you think the monitor, keyboard and mouse will work on it? Would I have to get a hub so I could use the stuff I already have? Is that viewsonic too old to work on it?
What else would I need? Please advise...

Yes for keyboard and mouse.
The monitor will work if it has an HDMI, VGA ir DVI input. If it only has a VGA input you will need this adopter
http://store.apple.com/us/browse/home/shop_mac/mac_accessories/cables/cable_choo ser#selected-step1=MINI-DISPLAY-PORT&selected-step2=VGA&step=3

I've installed Photoshop Elements 12 from a CD onto my PC laptop. I'm thinking about buying a tablet, so was wondering if (a) can I install on a 2nd device (b) can I use the serial number online as I won't beable to install from a CD, and (c) will I beabl

I've installed Photoshop Elements 12 from a CD onto my PC laptop. I'm thinking about buying a tablet, so was wondering if (a) can I install on a 2nd device (b) can I use the serial number online as I won't beable to install from a CD, and (c) will I beable to choose a mac, after the initial was on a PC???? Thanks Martin

A single user license allows for having activated installations on two machines. An Elements license allows for either platform in many cases (recently not the case from what I've seen). If you have the disc, see if it contains the Mac installation files... if it does then you should be able to install them via a download as well. I cannot answer with certainty for the last question since it relies on the previous question. Personally, I would not let an inexpensive piece of software dictate an expensive hardware purchase decision.

I was thinking about buy an 128GB SSD Macbook Pro, will it work with my external hard drive if i plugged it in through USB still?

Well basically I've heard the hype about SSD and i was thinking about buying a mac with a 128GB SSD, but i was wondering, if i plugged in my 320GB external hard drive, would it work with an SSD mac? Or, do i need and internal hard drive for it to be compatible with my external one?

You can replace your internal drive with a SSD and buy an external enclosure for your 320GB from OWC.
No problems.
Clinton

When prompted to update to 8.0.1 - and I hit install - window just thinks about it and never installs update????

Trying to update to 8.0.1 - when the update window pops up to install I hit "install" as I want the update of course. However, once I hit the install button it can be all day and it sill isn't done installing the update, it just thinks about it...... Make sense? What can I do to get this updated and done? Shouldn't be this tough right?

Hi ammikolasy-
I'm sorry you had trouble upgrading. There can be a number of different reasons why that happened. I found an article that outlines how to correct the problem:
[[Software Update Failed]]
Hope that helps!

Thinking about cancelling

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