Thinking of joining BT Infinity

I am considering joining BT Infinity since Virgin Media has become very un-reliable. Their Technical Support team is made up of a bunch of idiots, just yesterday I spoke to a guy who didn't even know what latency was.
Is BT Infinity truly Unlimited? I currently use upwards of 500 GB a month with Virgin Media, will this be a problem on BT?
What is the uptime and reliability like with BT Infinity?
What is BT Technical Support like? India Based? Skilled Knowledgeable Operators?

happeningbabe wrote:
ive been with BT infinity for 7 months with a promised speed of 53mps but only get around 3-5mps paying £28 a month thats one good reason
If you aren't connecting wirelessly there is a problem with your broadband, I would advise creating your own thread for help. If that fails to help I would advise contacting the moderators as they will be able to help you.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

Similar Messages

  • Thinking of joining BT? Read this first...

    I'm not great with Forums and as far as complaining in the relevant place, I'm unsure of where to do so.
    My problem lies with BT as a company.
    I recently signed up for BT entering the contract with an online order.
    I have BT Vision, Broadband w/Hub and the Phone Services of course.
    I was mislead and miss-sold to upon entering the scheme, being promised x amount of channels on the website within the description of the package (BT Gold On Demand or something to similar description). Later finding that I am effectively paying for a Freeview Digital box with the ability of low quality on demand features.
    At no point was I fully made aware that the capabilities of the TV service did not match the likes of Virgin or Sky for the sheer amount of programs received. I was always under the impression that this was just an alternative to Sky, as Virgin would be seen.
    For the reason stated I am not satisfied with the service, therefore chose to cancel the services within 7 working days. I then received a rather informal call from one of their representatives, "just letting me know" that this would cost me approx £750 in cancellaions fees. This is appalling. To see a big company try to mislead someone in such a way, and then try to claim the funding for the remainder of the contact which was never fully stabilised is sick.
    I am fully within my right to cancel this service, without inducing any fees of any sort. I am fully educated in the Distance Selling Regulations and I know my rights. BT as a company is therefore breaking the law in formally threatening to charge these rates, during my conversations with multiple Front Line Managers who also thought it would be nice to mention their companies corporate solicitors "who are very educated within all the t's and c's" and so on and so forth.
    I am currently within my 7th day of service. I am willing to pay for the 7 days, for the first month in fact. I have informed them that I am willing to return all goods, within the original packaging, in full working order. And I will even accept the up front activation charge, for their inconvenience. On a whole I think I am being reasonable. But the Front Line Manager of the Doncaster Call Centre (not to mention any names...) confirmed that he was effectively the dead end of my journey if you will, he agreed to pass me onto the Complaints team who he said will only re-itterate what he had told me for the half hour of my time he took. 
    I am displeased with the service given. With the way my case has been handled. With the unprofessional manner of every representative I have spoken to this afternoon. With the misrepresentational method used within the layout of the website itself. And more importantly, I am displeased with the manner of which a well known company such as BT chooses to handle its current/possible customer base. After certain legislation was brought forward in 2000 in an attempt to protect customers in the fields of safe and fair selling, it disgusts me that Ofcom and the likes would still oversee such bad practice.
    I'm hoping that at the very least, possible customers thinking of joining BT will see this and think twice. I hope that this post will achieve something, with it being on BT's website I'm sure it will cause some fireworks, I just hope this is seen by whome ever may be able to deal with my complaints in an appropriate manner, as opposed to the unprofessional representatives they place on their frontline to deal with their loyal customer base.
    Regards
    Peter Ashton

    Peter2011 wrote:
    I'm hoping that at the very least, possible customers thinking of joining BT will see this and think twice. I hope that this post will achieve something, with it being on BT's website I'm sure it will cause some fireworks, I just hope this is seen by whome ever may be able to deal with my complaints in an appropriate manner, as opposed to the unprofessional representatives they place on their frontline to deal with their loyal customer base.
    I hope potential customers see it too. I don't understand how/why/whether the distance selling act does/doesn't apply - but I'd certainly not want to be in your position.
    However if your only gripe is that you don't get as much content as you expected, then I'd encourage other potential customers to check out the BT Vision website which does give a pretty fair representation of what's available On Demand. And there is a lot. For the first 3 - 6 months most people will have no problems finding stuff they want to watch. After that period though it does begin to get a bit patchier. Their library could certainly be bigger.
    My main gripe with their content is that they tend to show one series then remove it and add another and you can no longer access the last series - so if you weren't a customer at the time or you simply didn't have time to watch what they had at the time then you're stuffed as you can't record it.
    $ky have bagged all of the rights to show stuff first. So don't expect BT Vision's content to be on a par with them on that front. But that's why you're considering BT Vision right? Because it's cheaper.
    Also you don't have to stick an ugly satellite dish on your house. And the On Demand doesn't have any ads - which is terrific. I think people that pay to watch TV with ads (especially the quantity on $ky) need to have their heads examined.
    The Vision PVR is excellent if getting a bit dated. It doesn't do Freeview HD and it's only got 80 hours worth of storage, which is a bit tight in this day and age particularly as they provide no way of archiving recordings. And they don't do a multi-room solution.
    But if you know all that in advance and are happy to accept its limitations then you will get some quality entertainment at a very reasonable price.

  • Thinking of moving to Infinity

    Hi,
    Im currently with Virgin Media on the 100mbs service which is over contested and thinking of moving to Infinity. I was wondering if i could get some answers on some installation issues im thinking about and hoping to get them sorted if possible before i place my order.
    I live in an apartment so everything is on the same floor (no stairs)
    Currently the master phone sockets are in the hallway (both BT and VM) but my computer is in the bedroom. I do not wish to use wireless as i use the computer for online gaming. My question is, will the BT engineer fit a new socket in the bedroom so that the hub can be next to the computer and directly connected and if so what cost will be involved if any with fitting this.
    Thanks in advance for any help anyone can give, Jay.

    Hiya,
    When the guy installed my Infinity service, i asked him if i could have the main socket moved upstairs. He did it free of charge.
    He routed the new line from the master socket to my bedroom and installed the new socket there..
    Hope this helps!

  • Thinking of joining Infinity

    The BT Speed Checker shows I should be able to get 63 / 20
    What are the chances of actually getting this ?
    Can you open ports and port ranges on the HH3 ?
    Can you disable the BT OpenZone feature ?
    Any advise or suggestions before I commit ?
    Thanks

    Hi MadPanther,
    We've been a BT Broadband Customer for about 6/7 years now. We live about 5+km away from the exchange and are on Adsl broadband, due to our distance we were estimated a speed of 1mb but thanks to this forum and help from all the members on here aswell as BT Retail and Openreach we can achieve a very good connection of 1.2-1.4mb download speed.
    We would love to have Fibre broadband like BT Infinity.
    BT Retail (this isp/communcation provider) have been very helpful and would recommend them to anyone.
    Free additional services such BTFon (BTWifi) can be enabled/disabled [opted in/out] by going to: https://www.bt.com/wifi/secure/status.do
    cheers
    jac_95 | BT.com Help Site | BT Service Status
    Someone Solved Your Question?
    Please let other members know by clicking on ’Mark as Accepted Solution’
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    See if someone in the community had the same problem and how they got it resolved.

  • Thinking of ordering BT Infinity

    Hi.
    I am thinking of ordering the BT Infinity broadband and phone package though am having serious doubts over the use of throttling.
    I have emailed support and got the reply...
    "We cannot answer this question until your broadband has been activated."
    I tried the Live Chat option and all they said was "No we don't". Then when I challenged them and said that iin the T&C's it said BT did throttle P2P appsm, they then hung up.
    Really, really awful customer service so far BT!
    Can anyone confirm whether BT throttle or speed manage...
    Spotify
    Steam
    Online Gaming
    Iplayer and online video/audio streaming
    Many thanks.

    flimbo wrote:
    Hi.
    I am thinking of ordering the BT Infinity broadband and phone package though am having serious doubts over the use of throttling.
    I have emailed support and got the reply...
    "We cannot answer this question until your broadband has been activated."
    I tried the Live Chat option and all they said was "No we don't". Then when I challenged them and said that iin the T&C's it said BT did throttle P2P appsm, they then hung up.
    Really, really awful customer service so far BT!
    Can anyone confirm whether BT throttle or speed manage...
    Spotify  NO
    Steam   NO
    Online Gaming  NO
    Iplayer and online video/audio streaming  NO
    Many thanks.
    The only throttling is  when using P2P protocols at peak times eg.  1700  to 0000
    and weekends as stated in  BT's T&C's 
    If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

  • Thinking of joining

    Hi there, I'm currently with sky and am thinking of moving to BT for Internet and TV.
    How do you guys find the TV experience??

    Moved from Sky several years ago took up Freesat with a Humax box. Have always had BT telephone and moved to ADSL Broadband a couple of years ago. Took BT TV when they started the Premier Rugby and recently switched to the Youview box and then more recently to Infinity 1. Have also just taken out 3 BT Sims. All my dealings with BT have been simple and faultless.
    The forum does have some tails of woe but if you go to any of the major telecom/broadband/tv suppliers you will find the same, none of them are perfect, deduct the complaints/problems from the number of customers there are and the problems are relatively small.
    Check your reception quality and availability and then use the broadband checkers to ensure you can recieve the products you want before switching and you wont be dissapointed.

  • Thinking about upgrading to infinity but moving ma...

    My master socket is upstairs currently and there is an extension that runs from that and the wire goes around the outside of the house and enters into the hallway. I was ideally hoping to get it all moved and ready for installation before even booking an installation appointment.
    Would BT disable both the sockets and install a new master socket at the front of my house In a front room? A hole would need to be drilled through the wall then the new master socket connecting up?

    Thanks for the response is that home wiring solution you speak of internal?
    Because like I say I want the master socket moving to a front room which will require a hole drilling through the outside wall and the cable directing in (I don't really want extra wires running internally when all it needs is one wire running outside the house and then in). I have no need for the 2 sockets currently connected and would happily have them disconnecting so the new master socket would be the only socket in the house.
    I doubt the infinity engineer would do this thats why I stated i'd have no problems getting this done beforehand but was just wondering if BT would do this for me and at what sort of cost. Think I was hoping someone on this forum had done something similar and could give me their impressions on this regarding cost etc.

  • Thinking of migrating to Infinity?

    Im currently with Zen, had no problems for years but their fibre package is expensive and capped (although it does have fixed ip's and no throttling).  My exchange FTTC live date is the end of March 2012 and the exchange has no LLU currently.
    If I stay with Zen will they just be reselling me the Infinity service as there is no LLU?

    So basically, if I stay with my current ISP I will get the same speeds as a BT subscriber, taking into account the service differences, capping, no throttling etc?  Are the package differences the only way to influence the quality of service without LLU?
    What I'm getting at is; why pay £38 per month for 100gb uncapped and an £80 setup fee and only 2mbit uploads and great tech/customer service when I can get the same DL speeds and up to 10mbit upload speeds, no FUP but peak throttling for certain packets, no fixed ip but I can live with that (use dynamic dns), **bleep** service for no setup fee and £25 per month.  Contracts are similar 12 and 18 month.
    I've read loads of negative Infinity posts, but forums are usually full of problems rather than praise and I've never had any issues with my ADSL service.  Do I stick with the cap to ensure a consistent service or go for the better deal?

  • Thinking of converting to Infinity

    Hi
    If anyone has any experience, or advice on the following it will be much appreciated.
    I currently have BT Total Unlimited Business Broadband provided via ADSL on my home telephone number.  The broadband used to be on a business telephone line but was moved when the business closed in order to save the cost of an exchange line that wasn't used for any calls.  The move was also made to keep the "btconnect.com" email addresses that were in use for personal messages and had been in existence for over ten years.
    I am a BT shareholder and have received a tempting offer to take up BT Infinity 2, inclusive of Anytime calls, if I switch to a home Infinity service.
    I can't find a straight answer as to whether I can keep the old btconnect email addresses (we have 7 or 8 in use) or whether they will disappear in favour of a single new btinternet address.  I can find mention of the ability to set up email aliases but not whether I can have more than one actual address.
    There seems to be some question as to whether the existing home telephone number will be ceased and a new one provided.  My current number has been in use here for nearly 40 years so I would not wish to have to change it.
    In an attempt to sort out a fault last year, an Openreach engineer installed a Home Hub 3 (incorrectly as it turned out when it kept falling over) but the wireless range was far worse than my old Netgear DG834GT and devices less than 20 feet away could not get a reliable connection.  I don't see why it should be, but is the home hub 3 any better with Infinity or would I probably end up with a range extender (Powerline maybe)?  Opening ports on the home hub 3 (for use with an XBox) didn't seem to be as successful as on the Netgear router.
    Thanks in advance.

    Yes I've checked the BT estimates - 54.5/18M for Infinity 2.  The ADSL broadband we've got not is around 5/0.8M so there is potentially a big difference if we can get round the email and router issues.. 
    We had a fault last year, coincidentally (??) when the local exchange was being upgraded when the broadband kept losing sync and our speed dropped from 10/0.9M to 2/0.3.  That was when we acquired the home hub as the engineer who eventually came out was blaming the problem on our old Netgear router.  The fact that I connected another router with no difference didn't convince him.  When the home hub kept falling over I found out he hadn't installed it properly anyway.  I wasn't comvinced the home hub was new as the engineer went out to his van and reappeared with just the hub and the power unit, no other cables, paperwork, etc.  That initial experience, and the very poor wireless coverage (which BT technical support said wasn't of any interest as they don't guarantee it will work anyway) together with the difficulty of getting the correct ports open for XBox use don't inspire me with confidence.

  • Thinking about joining sky

    ok so I have a sky+HD Box with vewing card in my tv room. (Had it for a few months) using it for freesat channels... I am looking at getting sky variety budly with sky sports HD for £27.50 a month for a year... when order sky do I need new vewing card/box or can they attch vewing card to my account??

    If you have had this viewing card for a few months they should be able to activate the channels to this one so you shouldn't need a new card. You will need to call them about this as I don't think you can do this online.

  • Wanting to join infinity

    Hi is there anyone who can give me more info on joining infinity?
    I am with sky and want to move my line, calls and Internet over to bt but I want infinity! I have seen a few people have had to have the line moved first before they ordered infinity but others have been able to get it all moved and installed in 1 day! I really don't want my Internet to be off for a week as it would cause me problems. I don't care if I have to change my home number as I keep getting a lot sales calls now and I'm getting a bit pee'd with it. Can any one help? Thanks

    billybear88 wrote:
    Hi there,
    I am new to BT, so please bear with me. I am wanting to join BT Infinity when it becomes available in my area on the 30th of June.
    Just a few questions...
    1. I used to be on O2 broadband and obtained 17Mbs through O2, yet BT always estimated me at 9/13Mbs. Why would there be a difference between two ISPs? My exchange is Ashton-under-Lyne.
    2. Infinity speed estimates have my speed with an estimated 24Mbs down with 9Mbs up. Is this likely to improve in future?
    3. I am with TalkTalk for my line rental. I spoke to someone at BT Sales and they said if I wanted Infinity then I would need to take out my line rental with BT. Is this true?
    4. I have been reading on forums that people have been offered Infinity before the "live date" at their exchange. Is there anyway I can see if that would be available for me?
    I am currently with Virgin 50Mbs service which is awful. These are the results I am getting which can be very erratic:
    Thanks
    Hi,
    Some answers to your questions
    1) This will be because O2 are probably unbundled and use their own hardware. BT are so far behind other ISP's in providing good speeds.
    2) It all depends on distance from street cabinet, but you could expect upto close to 40mb if BT are already quoting 24mb
    3) You should not need to change telephone provider, as it uses the same pair of wires that are used for ADSL so get switched at the cabinet instead of the exchange.
    4) Don't always believe the available dates as these are subject to change and could be cancelled as per what they've done for South Yorkshire.
    Be warned that BT still cap you @ 1mb for 30 days if you use over 100GB a month, they also throttle various things protocols..

  • I love BT Infinity and BT!

    Hi all
    So I had my BT Infinity connected with no issues whatsoever and the speed was amazing I was getting 65 - 70 Mb/s and I was loving it! But unfortunately after 5 months of living in the house I decided to move out (the landlord was playing dirty games....long story) So I moved to my friends. BT have installed brand new phone line and BT Infinity. The speeds again were fantastic (55 - 60Mb/s) but I guess I'm unlucky because after few months we was given a notice because landlord decided to sell the house. I have found a temporary place (got a room) and I rang BT to see if I can freeze my account because I knew I won't stay there for long and didn't want BT to install a brand new phone line. So the outcome was I cancelled my contract. After couple of months I finally found a dream house for me so I had a look on BT website to see if BT Infinity was available in my new house and yes it was so I ordered it and just 2 days after I moved in to my new house BT Infinity was installed with no issues and I can enjoy the fantastic speeds again (now I'm getting 60-65MB/s). I never ever had any issues with BT Infinity in any of the properties I've been living. The connection was always stable. I didn't experience problems like speeds slowing down, disconnections etc. I have to say I thought I will have such problems after my experience with fibre optic broadband from Virgin media because those problems were happening on daily basics and their customer service didn't see any problems with that lots of times when I called them they were shouting on me over the phone and always blaming my computer etc. I knew those broadband issues wasn't caused by me or my computer it was their fault.
    I just want to say a big THANK YOU to BT for being so professional, helpful and for fantastic broadband ;-) I already recommended BT to my friends and I will keep doing it because BT is company that are really caring about the customer and are supplying outstanding service.
    P.S
    If you thinking about joining BT I can only say go for it! It will be worth every penny that you'll pay.

    Theoldchap wrote:
    My experience too. Engineer arrived on time replaced ageing line to telegraph pole. Fitted everything up professionally and quickly. 73Mb from outset. Used his own laptop to set up and test after requesting that I didnt want BT software on my computer. After suffering Virginmedia for 6 months its like night and day. Connection is fantastic. Even after 3hour power outage during recent storm speed was reset from 20Mb to 73Mb after 12 hours. My £50 sainsbury voucher didnt arrive, BT customer help replied in a few hours and sent one out. The add ons are pretty useless. BT mail is a nightmare to use via webmail although it works OK using Mozilla Thunderbird. Cloud is totally unfit for purpose. Netprotect (McAffee wouldnt touch with a bargepole). The Homehub 4 is a substandard piece of kit especially its wireless capabilities but I expected all of this. But the main thing I wanted was the superb unlimited, unthrottled, connection which I am delighted with.
    Great review. Are you sure you're on the right forum?
    You can click the white star next to this message if you think it was helpful.

  • I think I have made a big mistake moving from Sky.

    I have just joined BT Infinity 38mb service from Sky on 17/12/14 and I have had nothing but trouble with wireless speed issues since. In the 18 months I was with Sky I never had to phone them once about my service. I always had good connection and good wireless speeds between 23mb to 35mb.
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    I phoned customer care on many occasions and most of the time I think they are just reading off a monitor for replies and solutions. Most of the people seem to have very poor expertise in the subject. I have been asked to do the same tests time and time again to no avail. They played about with the settings on many occasions and only made it worse. 
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    If it's not the setup then maybe the router might be faulty which know one want's to accept or this router must be one of the worst on the market which would contradict BT's marketing claims. 
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    horas

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    http://bt.custhelp.com/app/answers/detail/a_id/44798/~/i-have-problems-connecting-5ghz-and-dual-band...
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  • BT Infinity Order Frustration!! Still waiting for ...

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    Infinity Engineer arrived today for the install, and everything went smoothly! Pleased everything finally got sorted
    However, I have checked my speeds and they aren't all that great! ...
    I was and am estimated to be able to get Infinity at around 35.8 MB Download and 6 MB Upload speeds on my line  (I have checked again tonight on the broadband availability speed checker for new bt customers).
    I have just done a speed test on speedtester.bt.com/ using a wired connection with only the one web browser page open, no other applications/programs open as instucted.
    The results are as follows:
    5092 KBPS Download
    6399 KBPS Upload
    'Acceptable download 12000 - 5524 kbps
    IP Profile - 5524 kbps'
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