Thoroughly fed up with quality of service from BT

Because broadband was so slow on our normal phone line I pay for an additional line dedicated to broadband.
The last time both these (BT) lines were working was 27th July!
The main phone line died on 28th July and that was finally sorted out on 28th August. Immediately afterwards issues started with the other line, meaning broadband varies between very slow and completely unavailable (many times per day).
An engineer has been round, but it looks like the issue is in the cabling. The main frustration is, I'm getting almost daily updates, but the quality of them is rubbish! The're either "your line should be fixed now" when it never is or "we're not sure what's happening - we'll ask Openreach and get an update for you tomorrow". That update is generally "it's fixed now" or "we'll get an update" again. I had a text two days ago saying they aim to fix it by 28/10 and then today I've had a text and phone call saying it's fixed (it still isn't). I've tweeted @bt_care but they're not contacting me when they say they will, so I'm at the end of my tether.
If I had any other options for my supplier I'd have left ages ago. We've lived in this house for 13 years and I'm pretty sure we've not had a clear year without any phone / broadband faults, and they've generally taken weeks rather than days to fix.
I don't suppose anyone can help much, but it makes me feel better to vent!

Hi SadGamerGeek,
Welcome to the community and thanks for posting!
Sorry for the problems you're having with your broadband speed and for the time it's taking to sort out. I can help you from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
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Similar Messages

Re: Thoroughly fed up with BT customer service.

I too am fed up with BT Customer Services - they seem only able to pursue their own script and simply do not listen to what the customer is saying. On numerous occasions they ask a question just seconds after they have received my aswer to that very question.
I have been experencing a particular broadband / exchange line problem for over three years, have kept a detailed log of my dealings with BT for over a year and it appears that there is no way of escalating the issue within BT. Follow 'contact us' and 'complaints' on teh website and see if you can get anywhere other than teh standard customer servoces number. Customer services say they are unable to escalate to a more senior person / department.
'Customer Services' - to me a rather hollow joke, especially as they are in effect a monopoly provider and being paid millions of pounds of taxpayers money to roll out Infinity.
I think the answer either lies with legal action but perhaps if enough of us rais ethe issue with our MP we might be able to more effectively influence what is going on.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Thoroughly fed up with BT customer service.

Just thought I would share this with other forum users.
The level of customer care is shocking and beyond believe they have no idea what they are doing.
Weve been a customer of BT for a number of years and up until recently had not experienced any problems with them.
We decided to purchase infinity in August 2012 but as we were moving to a new home we wanted to ensure that we could still receive the service in our new home.
So before we went a head with the order we advised BT of the move and gave them all the relevant details postcode etc and ask them to check to see if was available in the new house.
They advised us it was so we went a head with the order in our old address giving them more than 28 notice of the move to the new home and to carry the service over to the new address as there was outstanding bill from the previous package we asked the advisor if they wanted us to settle this bill but were advised not to worry as they would transfer the bill over to the new account.
The advisor advised us to ring the day before we were moving out to have the old number turned off and the new number reconnected on our moving date 8 September 2012 installation was arranged and carried out no problems.
7th September 2012 we ring BT to have the line disconnected and to arrange connection .
This is when all the problems start.
We are then informed that we haven't given them 28 notices and we would have to wait until 5th October and that BT infirnty was not available we felt that we had been misold a service by BT no point ordering the service if it wasnt available to start with hence why we checked before placing the order.
So we argue the case with adviser about the delay in installation and the misold package but basically told there was nothing they can do about it.
They admitted it was thier fault at offered free installation and 2 months free line rental and they would only charge the broadband at the infinity price which we accepted they told us that everything would be up and running ( phone,broadband and vision) on the 5th October t so we thought great only 4 weeks it won't be long.
5th October abortion of installation
1st engineer turns up marches into house with dirty oily boots leaving oily footprints all over the beige living room carpet.
no attempt to remove his boots or even bout coveralls over his boots what so ever.
He is shown where the line has to go but says he can't put there it has to go where he says we argue the point saying the tv point is the opposite end off the room and the line needs to go next to tv point in order for the vision box to work.
He doesnt listen and carrys on istalling the line the opposite end of the room whitch is 33ft long.
He then sets up the modem and in his infinite wisdoms thinks its good idea to install in on top and hot end of my snake vivarium bearing in mind it reaches temperatures in the upper regions of 30.
On moving the stack of snake vivariums to plug in the various plugs for the BT components by banking them into the vivarium sockets to which he alters the timings on the light settings and also the heat settings on vivariums resulting in nearly cooking one of my snakes but actually cooking a young bearded dragon due to damage to the stat.
He then checks the line only to find a fault with it but hasn't brought the key for exchange box in the village.
So call goes out contacts his office and then sits in van for about 30 mins then he comes back and tells us a second engineer will be out shortly to sort the fault on the line.
2nd engineers turns up takes one look and is appalled at the installation by the 1st engineer but there inotch thing he can do as he is only there to sort the line fault out but he makes a complaint to the office about the 1st engineer.
He sorts the line out and and advises us broadband will be up and running within a few hours If not ring the help line and they can chase it for you.
4 days later still no Internet so we ring BT only to be informed that the order for the broadband had been canceafter but not by us ? Wtf ?
It then transpires that there is an outstanding bill which we had previously tried to pay after countless calls to the billing team we settled the outstanding balance but still had to wait a further 2 days for in to be connected.
So we hook up the BT vision and yes you guessed no BT vision so another few hours on hold only to be fobbed off with excuses we finally get told that its been switched on after someone in the sales team had not placed the order to start with
Still no BT vision so we contact them again and they diagnose the fault as the plugin controllers so they say they are send 2 new replacements.
They advise us that the replacements would be with us on the Monday 22 October and these would have to be signed for they advise delivery before 1800hrs.
No replacements arrive so we contact them again to find out where they are as we had not recieved them when they track they order they say they have been delivered we ask them to check turns out they are 30miles up the road in another town wtf ?
They then advise us it's going take a further 48 hrs to investigate and then they will contact us advising us when we will be getting them.
The long anod short of it a total balls up from the start they have damaged my home, left it at risk to fire and robbing us blind.
Its also cost me £80 to have the carpet professionally cleaned and a further £50 to replace the damaged stat on one of the vivariums I have also lost one of the baby bearded dragons that I bred due to the stat sticking on and basically cooking the poor little mite.
For this service they want to charge me for privilege of it I complete and utter joke BT
Serously considering legal action against them now and for the record I have made BBC Watchdog aware of the useless aftercare.
Ive spoken to over 30 different advisors and every advisor gives conflicting advice and I've spent well over 10hrs waiting or on hold.
simply not got enough
Ive posted links to show how BT left our property
This shows where the engineer decided to locate the modem
http://img.photobucket.com/albums/v296/GSDARRI/2a4747f98b561a68c54ebd4fcb10ad0c.jpg
This shows the mess of wires left by the engineer
http://img.photobucket.com/albums/v296/GSDARRI/14ac73b79d5e0f69d859654502f63c04.jpg
This shows the temp inside the viv
http://img.photobucket.com/albums/v296/GSDARRI/ab3feb7431e820bdc33531742c8f1c55.jpg

Hi Snakey1970,
I am really sorry that you have had so many problems with us. If you like I'll have a look over your account and get back in touch with you to try and get everything sorted out and discuss what happened. I'd be happy to help.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Thoroughly fed up and wanting to start from scratch

I am now thoroughly fed up trying to sort out Time Machine / Time Capsule problems that I want to start again from scratch. Does anyone know of a set of instructions to completely wipe a Time Capsule and clean out Time Machine so I can start again.
I have to say this is a real achilles heel product. I've not had problems like this since the bad old days when I wrestled with a Power Computing tower and OS 6/7 trying to find a system conflict with extensions manager. If I wanted to spend hours/days wading through tech forums and system logs trying to debug my computer, I'd have bought a PC. I think Mr Jobs had it right when he announced that the next major iteration of Mac OS would be focused solely on improvements and making things more stable - clearly he knew more than he was letting on. What happened to intuitive, user-friendly computing than allowed you to focus on doing work.
Regards

You can reformat the hard disk in the Time Capsule.
Go to Airport Utility --> Manual Setup --> Disks --> Highlight "Time Capsule Disk" on the left --> Click "Erase" on the right.
Rename the disk and select the level secure erasure. You're done and ready to begin backing up again.
If you start running into error messages again fell free to let us know exactly what they say.
Cheers!

Security issues with calling web services from within Oracle?

I'd like to use a trigger to initiate pushing data to a web service, so I thought we should call the web service from PL/SQL in a DBMS job, or perhaps create a .NET stored proc to call the service. Our DB Lead is concerned about security, since the standard model is for clients to call the database, and not for the database to function as a client.
Does this pose any security risk? Can you refer me to any best practices or articles on this?
Thanks in advance.
Edited by: Kit.net on Nov 9, 2010 11:28 AM

First, a trigger is there to for a single sole purpose - guaranteeing the integrity of the data and the transaction. It is not there to interact with external services and processes (like mail, web and other services). Doing that exposes the transaction to those other processes/services. The transaction can now fail. not because of a business rule validation, but because of a network error when the trigger accesses an external service. How on earth can a business transaction fail when the transaction is valid, but a the transaction's trigger hit an external access error!?
And what happens do that event you have fired off in the trigger, when the transaction is rolled back? How do you undo that event you have created in the trigger that was based on uncommitted data?
So using a trigger like this is simply stupid (and yes, I have seen it too often in practice with horrible results to sugarcoat such an idiotic approach).
As for calling a web service from the database, using the database as the client in such a case. This is not a security risk. This is not unusual. In fact, it is very common in my experience. We have a lot of databases, ranging from SE to EE and several RAC clusters. All of them function as a client at some stage during processing. Some use a db link - and as a client fire off a SQL via that db link to a database server to obtain data. Some use ftp and act as a ftp clients, transferring processed data (XML format) to a server. Some call web services to extract data from 3rd party systems to reconcile the differences between local data sets and 3rd party data sets..
This is common between server and server. I do not see anything unusual in the database server using another server (and acting as a client when it does). Security between servers should not be a major problem (in fact, it can easily be done in a very robust way using trusted and encrypted communication).
The problem occurs when a client connects to the server and client and server roles are swapped at some stage (like the server "writing" a file directly to the client's filesystem). This very seldom makes any sense. And this is where authentication and security become an issue.

Poor quality/customer service from Digital Services LLC (Microsoft's provider of Wallet Cards and etc.)

Hi All,
I recently chatted with MCP support to inform them of poor shoddy service by their provider of Wallet Cards. Has anyone else had any problems with quality/service with the below provider? If so who can I contact to report the problems I had with
them?
Below is a copy of the statement I provided to MCP support:
I ordered a wallet card quite awhile back. Upon delivery I discovered that it was very poor quality and some of the lettering "Solutions Associate" was very faint.
I contacted arvato digital services LLC to report it. They requested that I send them a scanned copy of the wallet card.
They then agreed to replace it. I was told that it would ship 12/17/2013 and after a month or so of not receiving it I contacted them again and Daniel apologized and said it had gotten lost in production.
I was then promised a ship date in January. I had to contact them again and I finally received it today 2/7/2014.
The papers that came with it said my credit card would be charged.
To summarize: I was shipped a poor quality card which took them over 2 months to replace,
no improvement on the card still looks like the first one they sent me and finally they said my card would be charged .... AGAIN?
I want Microsoft to know what very poor service arvato digital services LLC is providing to their Members and how I can get a quality card replacement without any additional charge.
I offered to send the second poor quality card received and also the back and forth emails requesting that they resolve the problem.
By the email time stamps they will see the very long length of time it has taken to resolve this issue and the fact that it is still not resolved.

Same here. I just received them today (21/02/2014). Very very disappointed.
I ordered the Solutions Expert & Specialist Card. Both are terrible beyond all recognition.
Both photos in the cards are blurry, unlike the ones I previewed in the design page. Just like you said, the lettering ('Solutions Expert' & 'Specialist') on BOTH cards are very faint.
I even ordered the 'Specialist' card in German just for curiousity's sake.
On the bottom at the back of the card where you find the "Download the Tag reader app at: http://gettag.mobi" sentence, I found this incomplete (and perhaps just to show their level of incompetence) sentence:
aden Sie die Tag-Leseanwendung hier herunter: htt
Missing the first "L" and the incomplete "http://gettag.mobi"
First, you discontinued the MCM/MCSM program and the whole works last year. I know this is a very different thing and has a very big difference (and revenue). Now you showed the (lack of) care even for the tiniest bit of a Microsoft Wallet Card.
I see no use of contacting Arvato, just another time-wasting effort, third party subcontractor and all that.
Guys, forewarned is forearmed.

Problem with invoking siebel service from Prov ABCS

Hi All,
we are trying to invoke a Siebel service from Prov ABCS.and i add oracle/no_authentication_client_policy policy also .but i am unable to invoke siebel services .i trace proce flow in invoke activity throws below error:
[Fault Recovery] Rethrow fault {http://schemas.oracle.com/bpel/extension}remoteFault.
-<bpelFault><faultType>0</faultType>
-<remoteFault xmlns="http://schemas.oracle.com/bpel/extension">
-<part name="summary">
<summary>Error invoking service 'EAI Siebel Adapter', method 'Upsert' at step 'Update Product Record'.(SBL-BPR-00162)</summary>
</part>-<part name="detail"><detail>
<siebelf:siebdetail xmlns:siebelf="http://www.siebel.com/ws/fault">
<siebelf:logfilename>EAIObjMgr_enu_0022_23068850.log</siebelf:logfilename>
<siebelf:errorstack>
<siebelf:error>
<siebelf:errorcode>SBL-BPR-00162</siebelf:errorcode>
<siebelf:errorsymbol/>
<siebelf:errormsg>Error invoking service 'EAI Siebel Adapter', method 'Upsert' at step 'Update Product Record'.(SBL-BPR-00162)</siebelf:errormsg>
</siebelf:error>
<siebelf:error>
<siebelf:errorcode>SBL-EAI-04397</siebelf:errorcode>
<siebelf:errorsymbol>IDS_ERR_EAI_SA_NO_USERKEY</siebelf:errorsymbol>
<siebelf:errormsg>No user key can be used for the Integration Component instance 'ECB Financial Products'.(SBL-EAI-04397)</siebelf:errormsg>
</siebelf:error>
</siebelf:errorstack>
</siebelf:siebdetail></detail></part>-<part name="code"><code>
{http://schemas.xmlsoap.org/soap/envelope/}Server
</code>
</part>
</remoteFault>
</bpelFault>
And it throws fauilt:
Non Recoverable System Fault :
<bpelFault><faultType>0</faultType><remoteFault xmlns="http://schemas.oracle.com/bpel/extension"><part name="summary"><summary>Error invoking service 'EAI Siebel Adapter', method 'Upsert' at step 'Update Product Record'.(SBL-BPR-00162)</summary></part><part name="detail"><detail><siebelf:siebdetail xmlns:siebelf="http://www.siebel.com/ws/fault"> <siebelf:logfilename>EAIObjMgr_enu_0022_23068850.log</siebelf:logfilename> <siebelf:errorstack> <siebelf:error> <siebelf:errorcode>SBL-BPR-00162</siebelf:errorcode> <siebelf:errorsymbol/> <siebelf:errormsg>Error invoking service 'EAI Siebel Adapter', method 'Upsert' at step 'Update Product Record'.(SBL-BPR-00162)</siebelf:errormsg> </siebelf:error> <siebelf:error> <siebelf:errorcode>SBL-EAI-04397</siebelf:errorcode> <siebelf:errorsymbol>IDS_ERR_EAI_SA_NO_USERKEY</siebelf:errorsymbol> <siebelf:errormsg>No user key can be used for the Integration Component instance 'ECB Financial Products'.(SBL-EAI-04397)</siebelf:errormsg> </siebelf:error> </siebelf:errorstack> </siebelf:siebdetail> </detail></part><part name="code"><code>{http://schemas.xmlsoap.org/soap/envelope/}Server</code></part></remoteFault></bpelFault>
Please help on it .
thanku

Hi,
Refer below link,
_http://www.error-codes.info/2011/03/sbl-eai-04397-no-user-key-can-be-used.html
Thanks,
Santosh M E

Problem with consuming web service from abap

Hello,
I want to consume this web service VatatWebService Web Service From SAP.
The transaction code soamanager doesn't exist in our system, i'm the only man who use SAP in our company(we don't have BC peoples....).
I find some advice to use "wsadmin" and "lpconfig", but i do not know the step: wish data i have to fill in in tcode "wsadmin" or "lpconfig".
I'm very new in this case...
Is there any doc showing the step to consume a web service?
Thank u very match.
Ouail

Hi,
Have you tried to search using that magical tool called Google? If I search for "SAP LPConfig" I get lots of promising looking answers:
You could also try searching help.sap.com
I appreciate you are new but one of the best skills you can learn in the world of SAP is how to search out and find information, so you aren't dependant upon SCN and/or others to help you when you get stuck.
Cheers,
G.

A paying customer who's fed up with your 'customer service'

Let me see - I'm paying customer trying to renew a subscription that was a reduced rate (hence why I'm not doing it online) - and sometimes I actually want to speak to a human being for a sales transaction. I'm also a customer who's purchased your products repeatedly since the early 2000's if not earlier, and have been an enthusiastic supporter of your products.
That's going to stop now - if I can.
In brief, here's 2 data points that make me reconsider if I want to have anything to do with your company:
1.5 hours on hold in a queue AFTER I did the 'Adobe calls you back, estimated wait time of 4 mins'. This is a phone queue - most large companies and organizations have figured out how to make one of these work properly.
I call through to direct sales for Creative Suite and get the 'there is no phone support for this product - please go online, we will now disconnect this call'. You have a phone tree that doesn't allow you to return to the main menu OR speak to a sales rep - in 2014? Really? Is there not a way to cut costs and actually care about your customers? Is shoving all your interactions online the answer? Will your shareholders like the decreased sales that come as a direct result of losing customers due to shoddy customer service practices?
I'm a loyal paying customer, and will resubscribe because I need it for work, but honestly, I'm fed up. Not that I think anything will ever change here - we can complain in the forums, file complaints to the BBB (I know, silly me) and a sympathetic customer service rep will try and help us even though the issues are systemic and involve brand loyalty and reputation. Nothing will change, and I've essentially given up on your brand and products. There is nothing worse than a company who has betrayed its loyalest customers, but in the end, it's your fault for not understanding the basics of customer service. It's ironic that you're in the creativity business. Creativity is about innovating, improving and designing solutions, and creating positive emotion. I feel sorry for a company that cares so little for its customers and is so out of touch with what matters in business, that you've lost the creative spark that caused me to love your brand in the first place. I hope you enjoy your arrogance. We'll continue to use your products, but every time I launch one of them, I'll curse you and hope you fail.

Hi SadGamerGeek,
Welcome to the community and thanks for posting!
Sorry for the problems you're having with your broadband speed and for the time it's taking to sort out. I can help you from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Fed UP With this Horrid Service!

So.... I've had verizon Dsl for a while, for a few years now and in the first year I've had to replace the wireless modem they gave me three times. I switched to a Netgear modem and it worked wonders. I recently upgraded my internet to a DSL Dryloop plan. My problem is that Even with the SMALLEST amount of rain or any weather releated events, my internet connection goes out. My last drop was last week and I wasn't able to use the internet for four days. this has been happening even more since I've upgraded. I am using a Netgear DGND3300 modem/router. If anyone can help me, Please do or I'm switching to road runner. This isn't the first time Verizon services has let me down/ make me dislike them even more.

While I work for the company, I am not directly involved with DSL services, but I have had DSL for several years. I myself have had to replace to replace the wireless modem. I had been told by a tech who came to my home that if the home is far from the central office, that the modem works harder to maintain connection and that the modem can burn out. This may have been what has happened to you the first few times you replaced the modem.
I was also that the if the line conditions are questionable, a slower speed dsl will perform more consistently than at the higher speed. I don't believe that moving from DSL with phone service to dry loop is an upgrade. Did you change your speed when you moved to dry loop?
Larry
Verizon Telecom
Vz Voice Portals & Connection Wizard
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

At the end of my tether with the poor service from...

I have been having constant dropping of my so called super fast fibre optic broadband over the past few months. It has been so slow its painful. I have contacted BT on numerous occasions and I am now sick and tired with having to phone and explain and perform the same thing over and over and over again just to be told it is nothing to do with their end. If there is not a problem with your equipment then why, if I turn the HUB off does the speed go back up for about an hour or two. I am having to do this up to 10 times a day.
And just when I think it can't get any worse I asked if I could end my contract because I was not receiving the service I am paying for and was told I would have to pay. What a joke! Who pays for a service they are not receiving?
I then phoned up to find out when my contract runs out and was asked if I wanted to renew the contract. When I explained to the lady the troubles I've been having she went away and told me she would see what she could do. I felt a big relief fall from my shoulders. I thought at last someone is going to help me sort out my problem. Well how wrong was I? The lady asked me if I had been sent a new HUB to which I said no, so she offered to send a new one but I would have to renew my contract for a year. Another joke.
When I first changed to fibre optic it was great but now i wish i had never changed to it. All I would like now is to get the problem sorted or get rid of it at no further cost to myself.

Just a few lines to assure you you are not alone regarding speed delivery. By no means.
I'm on Infinity 2 with HH5 - was virtually guaranteed 63 d/l and told possibly even up to 78. My actual speeds are nearer 15 (yes 15!) to 28 d/l if I am lucky. I've played all the obligatory games of checking and posting and reviewing my HH stats - and of course wasting my time with India "help" customer services who are instructed to read from a script of inane generalities which are usually completely irrelevant and have no connection whatsoever with a user's Specific problem.
It more often than not turns out that the automated monitoring system imposes a software called DLM = Digital Line Management = which (with the endless excuse of improving line stability) increases noise margins and drastically reduces speed. This can kick in pretty rapidly and can take at least 3 to 4 days to modify itself - if indeed at all!!! Usually an Openreach engineer visit is then needed - who will re-set the Profile to what it is you are supposed to be paying for ..... then of course it is totally possible that DLM will re-emerge and the same old cycle of troubles will have to be endured.
We pay in good faith at the outset on the back of so many promises - only to be cynically let down and dismissed once signed up. It is quite wrong we have to continually argue our case to (try) to get anywhere and are always reminded that we are tied into contracts with expensive escape clauses - or that an engineer's visit is only free IF it is proved the fault is not inside your house - which it very rarely is! This is often more an Ordeal than a subscribed service. Superfast reliable Broadband in the UK ? Ha!

Need Urgent Help With Getting Intl Service from Bangkok

Before I arrived in Bangkok, I spoke with Verizon CS from the US because I needed Intl Service on my Iphone 4. My boyfriend has an Iphone 5 and was able to add a calling plan in 5 minutes of calling Verizon CS. I then called Verizon CS, and was told that my Iphone 4 cannot be used in Thailand. I told the CS Rep that my boyfriend just added the service on his Iphone 5, and did the same on a trip to Thailand last year with an Iphone 4. She told me that with an Iphone 5 he also cannot use the service in Thailand without a Sim Card or Global Phone? I then put him on the phone with her, and they spoke for ten minutes about this before my plane departed.
I have been in Bangkok since 04MAR14 trying to reach Verizon by web, Instant Chat, phone, and even called Verizon 611 from my boyfriend's handset. he call Failed! He then gave me this number to call Verizon Global Support: 908-559-4899. I have called this number numerous times from the hotel. The recording does not recognize when I "Press 1" or "Press 2", and proceeded to hang up on me several times. Is there no human at Verizon that help me????? I have spent approx 3 hours now trying to contact Verizon since 04MAR14. I am supposed to be enjoying my vacation here. Can someone please address these questions immediately?
1. Am I currently being charged to use WIFI in Thailand?
2. I transited Tokyo on 03MAR, and tried to call Verizon Support from my Handset, which Failed. Am I being charged for that?
3. What message do my contacts receive when they text me in the US?
4. Can I activate message response to contacts in the US now telling them that I am out of the country until the evening of 11MAR14?
Please help me, I am extremely frustrated, as I desparately want Phone service here in Thailand, and I am transiting back to Tokyo on 10MAR14, arriving there at 245pm, and I will need Phone service there as well.
Sincerely,
Nancy
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator

I'm so sorry you haven't been able to get any service while traveling NancyStuckInThaiWithNoService, as well as for not being able to get a hold of anyone to assist you. I'm happy to answer your questions here. As you mentioned, the iPhone 4 is not a Global phone. Therefore, you can only use on a CDMA network, (not GSM). Thailand is GSM/Global, Japan/Tokyo is CDMA; therefore, you can use phone there. (It could be settings were not set correctly to use in Tokyo.
1. If you're using WiFi, there is no charge. Its best to turn Mobile Data off in Settings to avoid any International charges.
2. Japan/Tokyo calls are $1.99/minute. However, if trying to reach Global Support, you will not be charged.
3. Your contacts don't receive any notification when they text you. They may get some alert days later, that the message was not received by you/ or it has been timed out, but it won't say why.
4. If you're able to use another phone, and call your mobile number, you can press # when you hear your voice mail greeting, enter password, then # again, to change personal greeting. You're able to update greeting with notification that you're traveling.
** When back in Tokyo, you can go to Settings & make sure Airplane Mode is OFF. Also, you can go to General, (from Settings),> Network> Cellular Data- ON> Data Roaming- ON.***
Here are rates while in Japan/Tokyo http://vz.to/18TRKVE
Lastly, it may be easier to reach us on Facebook at Verizon Wireless, or on Twitter at @VZWSupport
Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

Issue with calling Web Services from Adobe Interactive Forms

Hi,
I have created Web Services for remote enabled function module and imported it in the data connection in adobe form. In the adobe form created the button (Drag&Drop from Data Connection) as HTTP submit button. In the submit URL I have given the Web Services link. A program is downloading the pdf form in desktop with fillable as 'N'.
When I provide the input parameters and click on the button, its promts for SAP user id and password. After that it shows the error as "An error occurred during the submit process. Cannot process content of type text/xml".
Why this error is coming and how to correct?
How can we debug web services?
Thanks and Regards,
Praveen

Sherif, this is a wrong forum. Please post on the LiveCycle Designer thread: http://forums.adobe.com/community/livecycle/livecycle_es/livecycle_designer_es

Well and truly fed up with poor customer service a...

I have been logging several issues with bt support and had 4 engineer visits to sort out my broadband.
When we first moved in the broadband connection was good approx 4mb. This declined last year to under 1mb
The bt customer support line were useless on most occasions and did little to help and when they say they willl increase the ip profile they do not.
The engineers are generally very good.
The last time i reported the problem to the support people they sent an engineer that never showed up at our house but was at the exchange and then a very rude indian man phoned me to say there was nothing that could be done to improve our broadband... Final straw yes even better was we can have a £2 discount if we sign up for another year!!!
If my neighbour who uses another provider can get 12mbs broadband why cant i even get 2mb or 3 mb ?
-------------------- enough moaning now---------------------------------
Can anyone advise on a solution?
the socket is brand new asdl socket and is the main socket into the house. It has been tested and a speed of 5762 kb's was detected at the socket.
the phone line has been checked and this was ok.
I have replaced the only filter i use on the phone upstairs with a new one.
The home hub is the 2.0 variety.
Here are my router stats:
ADSL line status
Connection Information
Line state
Connected <script type="text/javascript">// function p_ajax_adsl_status() { ajax_download_start('adsl_status=1', p_ajax_adsl_status_cb); } function p_ajax_adsl_status_cb(xml) { if (document.getElementById('adsl_status').innerHTML != xml) { document.getElementById('adsl_status').innerHTML = xml; mimic_button('submit_button_ajax_refresh', 1); } else setTimeout('p_ajax_adsl_status()', 5000); } setTimeout('p_ajax_adsl_status()', 5000); // </script>
Connection time
0 days, 00:51:35
Downstream
3,360 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
16.6 dB / 22.0 dB
Line attenuation (Down/Up)
51.5 dB / 31.5 dB
Output power (Down/Up)
5.8 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
39 / 0
CRC Errors (Down/Up)
30 / 6
HEC Errors (Down/Up)
95 / 0
Error Seconds (Local/Remote)
25 / 2
Hide Details
The noise margin has increased a lot but the router registers the connection rate down at 5765 during the day and around 3000 in peak time. then it just drops down to 876 . if i reset the router it goes up.
I dread running the bt speed tester application as all it seems to trigger is a decrease in speed!
If anyone can help and solve this problem we would be very greatfull...

here is the speed test data :
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed"); // </script> Test1 comprises of Best Effort Test: -provides background information.
Download Speed
622 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 622 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :3360 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
it just seems to get slower by the day

Help with Quality of Service (QoS)

Hello all,
I'm trying to set up QoS on my Actiontec MI424WR (Rev. I) router. I want to prioritze my Xbox One.
I followed the guide linked below.
http://support.actiontec.com/doc_files/MI424WR_Rev._E&F_How_To_Configure_QoS.pdf
When performing an Xbox connectivity test, the test returns 100% packet loss...
Here are some images:
http://imgur.com/a/Td8Dr#0
http://imgur.com/a/Td8Dr#1
http://imgur.com/a/Td8Dr#2
My FiOS package is 75/35
For the record, have I properly set up port triggering? http://imgur.com/a/Td8Dr#3
Thank you,
Marvin

That message is logged when you have QOS disabled. Check http://docs.sun.com/source/817-1831-10/agsnmp.html#wp999778 for information on enabling QOS.
However, the server should not crash/restart. Please describe the steps to reproduce the problem.
Message was edited by:
Arvind_Srinivasan

Thoroughly fed up with quality of service from BT

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