Fed UP With this Horrid Service!

So.... I've had verizon Dsl for a while, for a few years now and in the first year I've had to replace the wireless modem they gave me three times. I switched to a Netgear modem and it worked wonders. I recently upgraded my internet to a DSL Dryloop plan. My problem is that Even with the SMALLEST amount of rain or any weather releated events, my internet connection goes out. My last drop was last week and I wasn't able to use the internet for four days. this has been happening even more since I've upgraded. I am using a Netgear DGND3300 modem/router. If anyone can help me, Please do or I'm switching to road runner. This isn't the first time Verizon services has let me down/ make me dislike them even more.

While I work for the company, I am not directly involved with DSL services, but I have had DSL for several years. I myself have had to replace to replace the wireless modem. I had been told by a tech who came to my home that if the home is far from the central office, that the modem works harder to maintain connection and that the modem can burn out. This may have been what has happened to you the first few times you replaced the modem.
I was also that the if the line conditions are questionable, a slower speed dsl will perform more consistently than at the higher speed. I don't believe that moving from DSL with phone service to dry loop is an upgrade. Did you change your speed when you moved to dry loop?
Larry
Verizon Telecom
Vz Voice Portals & Connection Wizard
Notice: Content posted by Verizon employees is meant to be informational and does not supercede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Similar Messages

Re: Thoroughly fed up with BT customer service.

I too am fed up with BT Customer Services - they seem only able to pursue their own script and simply do not listen to what the customer is saying. On numerous occasions they ask a question just seconds after they have received my aswer to that very question.
I have been experencing a particular broadband / exchange line problem for over three years, have kept a detailed log of my dealings with BT for over a year and it appears that there is no way of escalating the issue within BT. Follow 'contact us' and 'complaints' on teh website and see if you can get anywhere other than teh standard customer servoces number. Customer services say they are unable to escalate to a more senior person / department.
'Customer Services' - to me a rather hollow joke, especially as they are in effect a monopoly provider and being paid millions of pounds of taxpayers money to roll out Infinity.
I think the answer either lies with legal action but perhaps if enough of us rais ethe issue with our MP we might be able to more effectively influence what is going on.

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

HT1923 I was trying to update itunes on my computer received an error message so I uninstalled and reinstalled itunes. the download stopped with this message "Service 'Apple Mobile Device' failed to start. I have an ipad 2 purchased in 2011.

I was trying to update itunes on my computer that has windows vista. during the update I received an error message; so I uninstalled itunes and reinstalled it. the instatlation process stopped with this message: "Service 'Apple Mobile Device' failed to start. Verify thta you have sufficient priviledges to start system services." I have used an ipad 2 since 2011 and have never had a problem with my itunes account or my ipad until now.
What steps do I need to complete to get my itunes account up and running again?

Hi Kayleenfromwi,
Thanks for using Apple Support Communities. You may need to restart the Apple Mobile Device Service. This article has instructions for doing this:
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/ts1567
If that doesn't resolve the issue, I would recommend trying the steps in this article:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
- Ari

PLEASE help me, i fed up with this E71 !

I am suffering from some problems some of them i solved and other still in my Nokia E71:
1. I downloaded and successfully installed the software (IM for nokia - chat on the go) from OVI store. Everything is ok but there is a major problem, when i sign in windows live messenger it gives me the following message "nokia messaging subscription is required to activate the services you have selected"
I know my nokia messaging account but the software does not give me the chance to even enter the user name and the password it just gives me this message and i have no options. I do not know what does this software want me to do. i also saw this problem before raised by many persons. It is purely nokia's problem and they should have the solution.
p.s. Attached snapshots from diff. steps of the program startup till getting the message.
2. I have finished successfully the setup of my work email settings (pop3 email). the email is actually working it sends and it receives emails but only when i synchronize it manually, it does not synchronize automatically every now and then like we have in windows outlook. so it is useless like that. i looked into all the setting of the synchronization and nothing looks unusual or strange.
I fed up really with this problem i kept trying to solve it for days.
Please help me working with an email on the mobile without automatic sync. is really terrible.
These are the settings of sync.
When to sync (menu)
Days : Su Mo Tu We Th Fr Sa
Hours: On all day
Sync while roaming: Always sync.
Disable sync. when: Never.
Send and Receive: Soonest
What can i do else?
3. I also was want to register with my nokia account that sends you the software updates and latest news in SMSs, i registered and everything is fine but they said that a confirmation SMS will be sent to you and contains the verification number for you mobile phone number to complete the registeration provess, i did not get that SMS till now after several days from registeration. !
My software is till the latest version but really i do not know why it is so complicated !
Thanks in advance for your help
Attachments:
Welcome Screen.jpg ‏5 KB
Signing In.jpg ‏13 KB
THE PROBLEM.jpg ‏13 KB

1,3 - Don't know
2 - You need to select the "Go online" option from the first option menu when you open the email program.

A paying customer who's fed up with your 'customer service'

Let me see - I'm paying customer trying to renew a subscription that was a reduced rate (hence why I'm not doing it online) - and sometimes I actually want to speak to a human being for a sales transaction. I'm also a customer who's purchased your products repeatedly since the early 2000's if not earlier, and have been an enthusiastic supporter of your products.
That's going to stop now - if I can.
In brief, here's 2 data points that make me reconsider if I want to have anything to do with your company:
1.5 hours on hold in a queue AFTER I did the 'Adobe calls you back, estimated wait time of 4 mins'. This is a phone queue - most large companies and organizations have figured out how to make one of these work properly.
I call through to direct sales for Creative Suite and get the 'there is no phone support for this product - please go online, we will now disconnect this call'. You have a phone tree that doesn't allow you to return to the main menu OR speak to a sales rep - in 2014? Really? Is there not a way to cut costs and actually care about your customers? Is shoving all your interactions online the answer? Will your shareholders like the decreased sales that come as a direct result of losing customers due to shoddy customer service practices?
I'm a loyal paying customer, and will resubscribe because I need it for work, but honestly, I'm fed up. Not that I think anything will ever change here - we can complain in the forums, file complaints to the BBB (I know, silly me) and a sympathetic customer service rep will try and help us even though the issues are systemic and involve brand loyalty and reputation. Nothing will change, and I've essentially given up on your brand and products. There is nothing worse than a company who has betrayed its loyalest customers, but in the end, it's your fault for not understanding the basics of customer service. It's ironic that you're in the creativity business. Creativity is about innovating, improving and designing solutions, and creating positive emotion. I feel sorry for a company that cares so little for its customers and is so out of touch with what matters in business, that you've lost the creative spark that caused me to love your brand in the first place. I hope you enjoy your arrogance. We'll continue to use your products, but every time I launch one of them, I'll curse you and hope you fail.

Hi SadGamerGeek,
Welcome to the community and thanks for posting!
Sorry for the problems you're having with your broadband speed and for the time it's taking to sort out. I can help you from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Thoroughly fed up with quality of service from BT

Because broadband was so slow on our normal phone line I pay for an additional line dedicated to broadband.
The last time both these (BT) lines were working was 27th July!
The main phone line died on 28th July and that was finally sorted out on 28th August. Immediately afterwards issues started with the other line, meaning broadband varies between very slow and completely unavailable (many times per day).
An engineer has been round, but it looks like the issue is in the cabling. The main frustration is, I'm getting almost daily updates, but the quality of them is rubbish! The're either "your line should be fixed now" when it never is or "we're not sure what's happening - we'll ask Openreach and get an update for you tomorrow". That update is generally "it's fixed now" or "we'll get an update" again. I had a text two days ago saying they aim to fix it by 28/10 and then today I've had a text and phone call saying it's fixed (it still isn't). I've tweeted @bt_care but they're not contacting me when they say they will, so I'm at the end of my tether.
If I had any other options for my supplier I'd have left ages ago. We've lived in this house for 13 years and I'm pretty sure we've not had a clear year without any phone / broadband faults, and they've generally taken weeks rather than days to fix.
I don't suppose anyone can help much, but it makes me feel better to vent!

Hi SadGamerGeek,
Welcome to the community and thanks for posting!
Sorry for the problems you're having with your broadband speed and for the time it's taking to sort out. I can help you from here. Click on my username and under the section "about me" you'll see the link to "contact the mods".
Whenever we've received your details we'll take it from there.
Thanks a million,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Thoroughly fed up with BT customer service.

Just thought I would share this with other forum users.
The level of customer care is shocking and beyond believe they have no idea what they are doing.
Weve been a customer of BT for a number of years and up until recently had not experienced any problems with them.
We decided to purchase infinity in August 2012 but as we were moving to a new home we wanted to ensure that we could still receive the service in our new home.
So before we went a head with the order we advised BT of the move and gave them all the relevant details postcode etc and ask them to check to see if was available in the new house.
They advised us it was so we went a head with the order in our old address giving them more than 28 notice of the move to the new home and to carry the service over to the new address as there was outstanding bill from the previous package we asked the advisor if they wanted us to settle this bill but were advised not to worry as they would transfer the bill over to the new account.
The advisor advised us to ring the day before we were moving out to have the old number turned off and the new number reconnected on our moving date 8 September 2012 installation was arranged and carried out no problems.
7th September 2012 we ring BT to have the line disconnected and to arrange connection .
This is when all the problems start.
We are then informed that we haven't given them 28 notices and we would have to wait until 5th October and that BT infirnty was not available we felt that we had been misold a service by BT no point ordering the service if it wasnt available to start with hence why we checked before placing the order.
So we argue the case with adviser about the delay in installation and the misold package but basically told there was nothing they can do about it.
They admitted it was thier fault at offered free installation and 2 months free line rental and they would only charge the broadband at the infinity price which we accepted they told us that everything would be up and running ( phone,broadband and vision) on the 5th October t so we thought great only 4 weeks it won't be long.
5th October abortion of installation
1st engineer turns up marches into house with dirty oily boots leaving oily footprints all over the beige living room carpet.
no attempt to remove his boots or even bout coveralls over his boots what so ever.
He is shown where the line has to go but says he can't put there it has to go where he says we argue the point saying the tv point is the opposite end off the room and the line needs to go next to tv point in order for the vision box to work.
He doesnt listen and carrys on istalling the line the opposite end of the room whitch is 33ft long.
He then sets up the modem and in his infinite wisdoms thinks its good idea to install in on top and hot end of my snake vivarium bearing in mind it reaches temperatures in the upper regions of 30.
On moving the stack of snake vivariums to plug in the various plugs for the BT components by banking them into the vivarium sockets to which he alters the timings on the light settings and also the heat settings on vivariums resulting in nearly cooking one of my snakes but actually cooking a young bearded dragon due to damage to the stat.
He then checks the line only to find a fault with it but hasn't brought the key for exchange box in the village.
So call goes out contacts his office and then sits in van for about 30 mins then he comes back and tells us a second engineer will be out shortly to sort the fault on the line.
2nd engineers turns up takes one look and is appalled at the installation by the 1st engineer but there inotch thing he can do as he is only there to sort the line fault out but he makes a complaint to the office about the 1st engineer.
He sorts the line out and and advises us broadband will be up and running within a few hours If not ring the help line and they can chase it for you.
4 days later still no Internet so we ring BT only to be informed that the order for the broadband had been canceafter but not by us ? Wtf ?
It then transpires that there is an outstanding bill which we had previously tried to pay after countless calls to the billing team we settled the outstanding balance but still had to wait a further 2 days for in to be connected.
So we hook up the BT vision and yes you guessed no BT vision so another few hours on hold only to be fobbed off with excuses we finally get told that its been switched on after someone in the sales team had not placed the order to start with
Still no BT vision so we contact them again and they diagnose the fault as the plugin controllers so they say they are send 2 new replacements.
They advise us that the replacements would be with us on the Monday 22 October and these would have to be signed for they advise delivery before 1800hrs.
No replacements arrive so we contact them again to find out where they are as we had not recieved them when they track they order they say they have been delivered we ask them to check turns out they are 30miles up the road in another town wtf ?
They then advise us it's going take a further 48 hrs to investigate and then they will contact us advising us when we will be getting them.
The long anod short of it a total balls up from the start they have damaged my home, left it at risk to fire and robbing us blind.
Its also cost me £80 to have the carpet professionally cleaned and a further £50 to replace the damaged stat on one of the vivariums I have also lost one of the baby bearded dragons that I bred due to the stat sticking on and basically cooking the poor little mite.
For this service they want to charge me for privilege of it I complete and utter joke BT
Serously considering legal action against them now and for the record I have made BBC Watchdog aware of the useless aftercare.
Ive spoken to over 30 different advisors and every advisor gives conflicting advice and I've spent well over 10hrs waiting or on hold.
simply not got enough
Ive posted links to show how BT left our property
This shows where the engineer decided to locate the modem
http://img.photobucket.com/albums/v296/GSDARRI/2a4747f98b561a68c54ebd4fcb10ad0c.jpg
This shows the mess of wires left by the engineer
http://img.photobucket.com/albums/v296/GSDARRI/14ac73b79d5e0f69d859654502f63c04.jpg
This shows the temp inside the viv
http://img.photobucket.com/albums/v296/GSDARRI/ab3feb7431e820bdc33531742c8f1c55.jpg

Hi Snakey1970,
I am really sorry that you have had so many problems with us. If you like I'll have a look over your account and get back in touch with you to try and get everything sorted out and discuss what happened. I'd be happy to help.
Could you drop me in an email please? Use the 'contact us' form in my forum profile under the 'about me' section. You can find it by clicking on my username.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I am fed up with this phone.

I have had nothing but problems with this phone since I bought it last August. It is slow. Heats up. The screen locks up. It doesn't let me answer some calls. It powers itself down at random... The list goes on.... and on. There is still another 8 months until my 2 year upgrade but I don't think I can last with this thing. With the ammount I am paying per month for this phone, I atleast want it to be functional. Is there any way Verizon can give me an early upgrade? What can I do to get rid on this thing?! Thanks for your help.

Since you bought the phone last August, you MAY be eligible for an annual upgrade on this line. It would be dependent on your calling plan, though. Not all are eligible, such as secondary lines on a Family Plan and Individual Plans below a certain threshold. I am unsure of the threshold. This will be the last time you will be eligible for an annual upgrade, though, since Verizon has done away with annual upgrades for contracts signed after Feb, 2011.
Make sure that you check either on or after you have passed the anniversary of the purchase of your current phone. With annual upgrades, Verizon will not normally let you know when you will be eligible if you have not already become eligible. This is because the upgrade is dependent on your calling plan. I am sure that there are people that have gotten confirmation of their annual upgrade date, changed their plan to become ineligible, and then yelled and screamed when Verizon wouldn't let them upgrade on the date they were given.

Well and truly fed up with poor customer service a...

I have been logging several issues with bt support and had 4 engineer visits to sort out my broadband.
When we first moved in the broadband connection was good approx 4mb. This declined last year to under 1mb
The bt customer support line were useless on most occasions and did little to help and when they say they willl increase the ip profile they do not.
The engineers are generally very good.
The last time i reported the problem to the support people they sent an engineer that never showed up at our house but was at the exchange and then a very rude indian man phoned me to say there was nothing that could be done to improve our broadband... Final straw yes even better was we can have a £2 discount if we sign up for another year!!!
If my neighbour who uses another provider can get 12mbs broadband why cant i even get 2mb or 3 mb ?
-------------------- enough moaning now---------------------------------
Can anyone advise on a solution?
the socket is brand new asdl socket and is the main socket into the house. It has been tested and a speed of 5762 kb's was detected at the socket.
the phone line has been checked and this was ok.
I have replaced the only filter i use on the phone upstairs with a new one.
The home hub is the 2.0 variety.
Here are my router stats:
ADSL line status
Connection Information
Line state
Connected <script type="text/javascript">// function p_ajax_adsl_status() { ajax_download_start('adsl_status=1', p_ajax_adsl_status_cb); } function p_ajax_adsl_status_cb(xml) { if (document.getElementById('adsl_status').innerHTML != xml) { document.getElementById('adsl_status').innerHTML = xml; mimic_button('submit_button_ajax_refresh', 1); } else setTimeout('p_ajax_adsl_status()', 5000); } setTimeout('p_ajax_adsl_status()', 5000); // </script>
Connection time
0 days, 00:51:35
Downstream
3,360 Kbps
Upstream
448 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.1 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
16.6 dB / 22.0 dB
Line attenuation (Down/Up)
51.5 dB / 31.5 dB
Output power (Down/Up)
5.8 dBm / 1.6 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
39 / 0
CRC Errors (Down/Up)
30 / 6
HEC Errors (Down/Up)
95 / 0
Error Seconds (Local/Remote)
25 / 2
Hide Details
The noise margin has increased a lot but the router registers the connection rate down at 5765 during the day and around 3000 in peak time. then it just drops down to 876 . if i reset the router it goes up.
I dread running the bt speed tester application as all it seems to trigger is a decrease in speed!
If anyone can help and solve this problem we would be very greatfull...

here is the speed test data :
FAQ
<script type="text/javascript">// paintProgressAndMessageOnBar(100,"The test has successfully completed"); // </script> Test1 comprises of Best Effort Test: -provides background information.
Download Speed
622 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 622 Kbps
For your connection, the acceptable range of speeds is 200-1000 Kbps.
Additional Information:
Your DSL Connection Rate :3360 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 750 Kbps
it just seems to get slower by the day

Fed up with this issue

Since i purchase my Nokia c5-00 3.2 mp(older version) i am using the memory card which i got along with the handset box.sometimes it shows there ar 100-200 mb free generally after hard reset.and after 1day it shows 30-40 mb free and finally 10-15 mb.i wanna know which file is capturing my free memory.bcz i don't install anything.is there any virus affected in my mobile handset.waiting fr ur rply.

Have you updated to the latest software on the device,this always had known issues for memory usage,you should maybe take it to a nokia care point for inspection.
Also save files to memory card rather than the phone.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

NEED HELP with Sound Blaster 5.1 digital LIVE! IM FED UP WITH THIS PEICE OF JUNK SOUND C

yes i installed the Sound Blaster 5. digital LIVE! into my system and i got a new updated installation cd from creative and everything .. now heres the problem everytime i try to do an upgrade or download stuff from creative i always get an error message sayin MY SOUND CARD IS NOT INSTALLED .. but everything on my computer says it is installed and working properly .. so what the hell is going on ??? im a first time buyer of creative products and i purchased this from word of mouth on how good it was and i tell you what this sound card is a peice of **bleep** ... i have never in my life had such a problem installing something .. well i cant even use diagnostics cause i get the same message " MY SOUND CARD IS NOT INSTALLED ... i have tried uninstalling everything and so for and still nuthing .. i get sound through it but i cannot access any of the features from the cd or upgrade any of the drivers or anything .. SOOOOOOOOOOOOOOOO WHAT AM I SUSPOSED TO DO ?? IM ALSO GOING AS FAR AS SENDING THIS BACK TO CREATIVE FOR A REPLACEMENT CAUSE THIS CARD HAS TO BE DEFECTIVE .........ANYONE WITH SOME ANSWERS PLEASE LET ME KNOW ?

ok i found my directx program and opened it and did sound test and other tests and it says theres no problems found .
so this leads me back to my problem i stll get the error message saying that MY SOUND CARD CANNOT BE DETECTED ON MY SYSTEM . PLEASE MAKE SURE YOU SOUND CARD IS PROPERLY INSTALLED ...
i went to creative to do the autoupdate install so it would auto check my system and i get a error message saying theres components that are corrupted and it closes and does nuthing ..
and everytime i try to do an update i get the no sound card error message so im back to square ,
i have done everything i can possibly think of and also everything the techs told me to do nd this **bleep** still dont work and i still cant use any of the features that came on the disc (i.e.) diagnostics and others etc.etc.etc.
my only conclusion is i have a deffecti've sound card ..........unless someone can think of a miracle fix i dont see anything else it could be
Message Edited by theviper on -06-2005 :00 AM

Anyone else fed up with the 14 day Policy, I am. Lets do something about it.

I posted this in the Motorola forums also and now that I can finally post in the Verizon forums, I’m posting it here too.
This phone (Droid Bionic) worked perfectly the first 14 days accept for one glitch where it toggled to 3G while in the same place and I called into Verizon and they said to take out the battery and SIM card and restart it and it seemed to work fine for the next few days, until the 15th day, past the return point. I wonder, do these companies try to stall us past the 14th return policy so they can lock us into new contracts and equipment?
Now after the 14th day the phone toggles from 3-4G all the time no matter where I am and disconnects me from the internet with I get an email notification. I call Verizon on the 16th day and they give me the canned rhetoric about the 14 day policy and that they will send me a replacement BUT can’t guarantee that it will be new, more likely it will be refurbished. WHAT THE ****. I just paid for a NEW phone not a used one and within 30 days they want to send me a used one…NO WAY IN HELL is that acceptable. The car lemon laws are better…you get a new one.
Well guess what, they tell me that THEY and Motorola are the ones that made these policies…SO, I’m here to ask everyone else that is also fed up with this **bleep** to lobby, boycott, raise hell if you have to, to get these **bleep** policies changed to at least 30 days, like any other product we buy in the USA.
It’s real interesting that the phone worked fine for 14 days and then it went to crap. If I want 3G I have the HTC Imagio that worked fine for many years and was still working fine when I got the Droid Bionic, I don’t need a new phone to get 3G. I think the manufacturer and Verizon are in this together, knowing that their products are built like {word filter avoidance} and won’t last past 14 days, thus the policy.
After 15 days of gripping to Verizon, they are having me purchase a new Droid Bionic (so I don’t have to get a used one) and will re-start my contract for 2 years, then when I send the crap droid back to them they will credit my account…this is doable, ONLY IF the new phone works. But it is a {word filter avoidance} hassle. We are the consumer buying YOUR product, we should be treated better.
According to Verizon, Motorola is coming out with a patch or software upgrade…sometime in Nov. that is supposed to FIX this **bleep** service.
Well Motorola, if it doesn’t, I’ll be under a new 14 day return policy until the last day of Nov. and if the “Fix” doesn’t work, I’m taking this worthless piece of crap back to Verizon and I’m going back to my 3G HTC.
You Manufactures need to get it right, OUT OF THE BOX, not have the consumer pay for the product, give them only 14 days and then have them locked into a 2 year contact then you fix the problems. That’s BULL**bleep**. And I hope others will join me in lobbying,, call your local TV news channel, boycotting and if we have to, raise hell with all these companies, like you, Verizon and all the other phone service and phone making companies to change the 14 day return policy like Srpint and AT&T...as the Verizon rep stated about thier 14 day policy.
If you don’t change your policies, when and IF I buy another product from Verizon, if it glitches even the slightest, instead of calling in for help and getting the stall tactic rhetoric of restarting this and pulling out that to make it work right to stall me past the 14 days, I’ll send the **bleep** thing back 50 times if that what it takes to get a product that works so I don’t get locked into the purchase or the contact if I can’t get something that works.
I am furious and I’m not going to stop raising hell until you and companies like you start taking better care of consumers like me that spend their money on YOUR products.
If this next phone I get doesn’t work I’m going back to my HTC 3G. And I’m not done with you people. I’m going to do whatever it takes though legal means to see to it that you and companies like you change your **bleep** policies and stall tactics to keep us locked into products that are crap.
And another note to add: In talking with some of the reps at Verizon, when I ask that an email be sent to me to verify the conversation and I get: “Well we can’t do that”, you are lying. I did have one of your reps send me an email. The fact that you won’t tells me that you are trying to keep our conversation off the record so it won’t come back and bit you in the behind later. Your big company with all its technology can’t send an email…{word filter avoidance}. Its not going to stop me from waging legal war on you for the crap you put us through.
This was my 2nd post on the Moto forum:
I have spoken with someone at Motorola and they invited me to send in my phone to them and then 5-7 business days after they receive it they would send it back fixed or replace it. However, they would not send me a loaner phone and referred me back to Verizon for that…NOT going to happen.
We the people made these companies successful and pay them good money for their products; they need to treat us better when it is THERE product that doesn’t work properly.
I also addressed the update issue with the person from Moto, they couldn’t tell me what issues it will address or when it would be released, only that it’s going to happen sometime in Nov.
That is why I say this: If it doesn’t work right out of the box and there is 1, even 1 minimal hick up, I’m sending it back 50 times if I have to within the 14 days and I’ll keep doing it until I get one that works or finally get fed up with crappy equipment and go back to my 3G HTC and to hell with Verizon’s contract and Moto’s equipment.
Also I have learned talking with the person at Moto that it is ONLY Verizon that has set the 14 day policy and has nothing to do with Moto. Another bit of incorrect info I got from Verizon, and I quote: “We have to abide by the manufactures policies they set and we cannot change the 14 day policy…OK so who’s lying here, Verizon or Moto?
Doesn’t really matter, we the people need to take action and put a stop to this outrageous **bleep**. How? By sending these **bleep** things back the minute they don’t work, within the 14 days unless they change it to longer, like at least 30 days and don't let them stall us with their **bleep** over the phone.
And two, if we do have a glitch that we have to call in about because the product doesn’t work, the time clock starts over but our contract count down time does not if we have to have it replaced with a NEW product or decide we are fed up with the crappy product and want to cancel it all together and go back to what we had, within the 30 day period AFTER the last glitch we called in about. If we can get them to change it to 30 instead of 14.
That will keep them and the manufactures of these products on their toes and stop selling us crap that they later have to fix. It should work out of the box and if it doesn’t 30 days down the road, there should be no issue in replacing it with a NEW product (NOT a refurbished one) and the countdown times starts again.
If any of you know some powerful political people, you need to ask them to start writing some new laws about this stuff unless these company’s police their own first and take care of these issues, but because they are making gobs of money off us, I doubt they will, so we have to force the issue and MAKE them do it though laws.
To add:
I'm not done with you Verizon. If this next Bionic doens't work and the update in Nov. does not fix it I'm sending it back and going back to my original HTC and canceling the NEW 2 year contract. Your CELL server is by far the best, the equipment is not. And I will not and should not be held to a 2 year contact if you cannot provide me with a product that works.
You really need to change your policies on your own before we the people make it a law. Take the initiative and make it right.
You want to be the best company out there, then don't follow Sprint or AT&T, be your own company and don't tell us on the phone that "All companies are doing that"...are you as lame as all the other companies out there or can you stand on your own and be the best?

Update:
The “CS supervisor” at Verizon still cannot arrange for me to take back $100 of worthless accessories if I send the 3G Bionic back…
So, as the last poster stated, I did cancel my other two lines with Verizon and went to AT&T (I’ll save $400 per year) and canceled my Hot Spot (a saving of $360 per year); A loss to Verizon of $1,236 per year, so I will recoup my expenditures if I send the current 2nd 3G Bionic phone back. I get 4 bars with AT&T and only 2 with Verizon at my location...hum...imagine that.
I may just be a little cog in the big wheel but if enough of us did this, and we should, it would get their high and might attention that we customers are not going to let them Lie to us or as the CS super said, “miscommunicate” pertinent information that effects our buying/spending decision and drags us out past the 14 day limit.
The final word on any update is that there isn’t one anyone can talk about or knows about, but it seems that all the techs at Verizon have the same problem with their droids; they activate the Airplane mode, then deactivate it and the 4G will come back. That’s all dandy unless when you get disconnected from the internet it closes out important things you were in the process of doing…isn’t that special. Very lame Verizon, very lame.
I’ve done a lot of research on Version’s Androids and it appears that ALL of them since they’ve been out have this same problem with the flipping from 4 to 3G and other connectivity issues…so it’s not a MOTO thing unless MOTO has built a problem product…it’s Verizon’s towers or signals etc. No one has figured it out and neither has Verizon or we wouldn’t have these issues.
And the "jargon" I get from Verizon that MOTO is being very “secretive” about the update is laughable...the real reason I believe they say this is because there isn’t one. Every other company out there in the tech world that knows what the problems are let people know that they are going to release an update and the issues they are working to fix…the “it’s a secret” is a sly way of putting us off because they don’t have any freakin idea what the problem is and how to fix it.
I will say that WHEN this Bionic works like it is supposed to, it is awesome. My biggest issue with this company is there deceitfulness and not telling us the true story up front and their lame 14 day limit...but I understand why that was put in place, their equipment only works for 14 days then takes a dump. So I doubt they will ever change it back unless they grow a pair and start selling good equipment that works out of the box.
They should be very up front about these issues BEFORE the customer signs on to a new two year service contract; miscommunications like these that have a bearing on money the customer is going to spend and contractual requirements they will be bound by…in other professional occupations, is considered a criminal offense and the sales people that commit this offense are dealt with by imprisonment and loss of licenses.
Why should Verizon be treated any differently?
So for future buyers, beware that when you sign on to a new 2 year contact and put out some bucks for this 3G Bionic, it will work sometimes but don't look to Verizon or MOTO for any solution, they don't have one.
Enjoy the phone, when it works, but expect significant problems that WILL happen regularly (flipping back and forth from 4-3G, disconnects from the internet when you get notifications or when it flips from 4 to 3G, battery not charging when you are connected to your computer, etc.), returning the phone will not fix the problem because the problem is not known to Verizon or MOTO. The techs will tell you do disconnect the battery, the SIM Card, get a new SIM card, restart and/or do a hard factory reset. None of this works.
And if you don’t want to get locked into another 2 year contact, understand that your 14 day count down starts the day they send the phone to you, not the day you activate it, so that means that you really only have 12 days to try it out before you return it the post mark on the fed ex return package cannot be one day past the 14th day or you will be on the hook. And don’t forget to also return the accessories to store before the 14 day marked on the receipt about 12 inches from the top (it is not in bold so look very close at the date at the top also) if you buy them at a Verizon store.
If you replace the SIM card, as I did, don’t let some rep that isn’t paying attention to your file notes tell you that your 14 day count down is later than sooner, they (the reps) get confused or whatever they do, but they look at SIM card activation and not when the phone was sent to you or for that matter when you activated it.
I’ve been under a lot of “miscommunicated” information from the start with my first 14 day 3G bionic so although I’ve done a lot of ranting here, I hope my information helps others not get stuck or at least you will go into this with eyes VERY WIDE OPEN.
It has been 2 years since I looked into any new phone and I was not aware of all the NEW scams, trickery and deceptions Verizon has taught their reps and supervisors to use on us, but it makes sense, their equipment is so faulty they had to figure out how to keep the money coming in.
DO NOT TRUST VERIZON to be helpful, they are there ONLY to lock you into contacts and stick you with equipment that they and their manufacturer cannot and do not know how to fix.

FED UP WITH MY BB STROM 9520

Hello,
I had purchased my BB 9520 ( removed) from Vodafone store,Sakinaka Mumbai in Jan 2011. Since then, I had to visit store twice with Service request for excess heating up of my BB handset during conversation as well charging. At the moment, the set is with BB Service. Untrained/half-trained Vodafone Store staff are also not cordial.
I was not provided any stand-by unit neither request of replacement of my set was consideered. hand-set is gone for 2-3 weeks.
I'm quite fed-up with this hand-set/model and request immediate interference from Black Berry & replacement of my set.
Thanks
Amitabha Bhattacharyara( removed)
EDIT: Personal Information such as e-mail is prohibited for your security. Please review User Guidelines under section "Be careful."

Hi and Welcome to the Forums!
Firstly, please don't post private details (e.g., PIN, phone numbers, IMEI, etc.)...this is a public forum and subject to all of the web crawlers that exist. Besides, it's against forum policies.
Second...these forums are considered completely user-to-user. They are not a channel for communicating to RIM or raising escalation to them. All escalation must happen from the carriers and authorized resellers.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Fed Up with My not so SmartWatch

Still having problems trying to get my Smartwatch to register with my Samsung S5830 Android phone It just will not register and so its totally useless as it doesnt even work as a watch without the phone !. Any help would be appreciated. I've done the reload of apps etc. There's no way to check the watch has got the latest OS as even when its plugged into my W7 PC it just charges. Really fed up with this item. I did a bit of research before buying it and I even swapped to an android from my Iphone so feel a bit 'seen off'. There's absolutely no help from Sony which is really annoying you would think they had someone technical available to resolve whats probably a minor issue.

Have you installed the SmartWatch app from Play Store? If not, please do so.
If you want to update/repair software in the device, you use PC Companion:
http://www.sonymobile.com/update
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Fed Up with FiOS DVR 7216 - Convince Me NOT to Buy a TIVO

My network: Mid Tier Internet, MultiRoom DVR on Std Def TV, HD STB (to share DVR), 2 basic STBs.
I can't tell if it's the DVR itself or if it's the way the programming comes into the house (i.e. bouncing around the internal network), but too often I get chop. The audio stream stays intact and live, but the video stream chops and drops maybe 5 to 10 frames per second making it really really painful when watching sports.
This happens on live TV, it happens on multiple channels, it happens on DVR playback when the DVR isn't recording something else, and DVR playback when the DVR is recording something else. And this is happening on the TV to which the DVR is connected (so I don't think it's related to multi-room streaming.) Specifically, it happens a lot and under a host of different circumstances.
I have done a few tests on the DVR playback side since I can control it. I am watching, I get chop, I flip back 10 seconds and play through the same time period again.... no chop. That tells me it wasn't recording it choppy, it was playing it back choppy, which leads me to conclude this DVR sucks. It can't handle the most basic function of a DVR - playback on the tv to which it's connected without any issues. A VCR would do better than this piece of junk.
I pay $20 / month for this DVR. If I have to shell out $300 for a Tivo XL and then pay the same $20 / month to get a DVR that works and doesn't chop up all my programming, then it's worth it to me. Oh, and don't get me started on how lame I think the DVR software is. When I pause a sporting event with virtually nothing saved on the DVR, I only get 10 minutes of pause? And then when it unpauses it takes me back to live tv instead of resuming from the pause? Absolutely ridiculous - it makes the thing completely unusable for my purposes. I don't know if this 1.9 software will make a difference, but I'm pretty fed up with this piece of crap DVR BOTH from a hardware and software perspective.
Can somebody shed any light on these issues or give me any reason to not ditch the FiOS DVR? Even worst, is there any indication these problems could be deeper rooted than the DVR? I would be REALLY **bleep** if I move to TIVO and end up with the same issues.

parsetdx wrote:
My network: Mid Tier Internet, MultiRoom DVR on Std Def TV, HD STB (to share DVR), 2 basic STBs.
I can't tell if it's the DVR itself or if it's the way the programming comes into the house (i.e. bouncing around the internal network), but too often I get chop. The audio stream stays intact and live, but the video stream chops and drops maybe 5 to 10 frames per second making it really really painful when watching sports.
This happens on live TV, it happens on multiple channels, it happens on DVR playback when the DVR isn't recording something else, and DVR playback when the DVR is recording something else. And this is happening on the TV to which the DVR is connected (so I don't think it's related to multi-room streaming.) Specifically, it happens a lot and under a host of different circumstances.
I have done a few tests on the DVR playback side since I can control it. I am watching, I get chop, I flip back 10 seconds and play through the same time period again.... no chop. That tells me it wasn't recording it choppy, it was playing it back choppy, which leads me to conclude this DVR sucks. It can't handle the most basic function of a DVR - playback on the tv to which it's connected without any issues. A VCR would do better than this piece of junk.
I pay $20 / month for this DVR. If I have to shell out $300 for a Tivo XL and then pay the same $20 / month to get a DVR that works and doesn't chop up all my programming, then it's worth it to me. Oh, and don't get me started on how lame I think the DVR software is. When I pause a sporting event with virtually nothing saved on the DVR, I only get 10 minutes of pause? And then when it unpauses it takes me back to live tv instead of resuming from the pause? Absolutely ridiculous - it makes the thing completely unusable for my purposes. I don't know if this 1.9 software will make a difference, but I'm pretty fed up with this piece of crap DVR BOTH from a hardware and software perspective.
Can somebody shed any light on these issues or give me any reason to not ditch the FiOS DVR? Even worst, is there any indication these problems could be deeper rooted than the DVR? I would be REALLY **bleep** if I move to TIVO and end up with the same issues.
Have you contacted Verizon support about your problem? Sounds like your STB is sick. So if you haven't let Verizon work the problem, you have an important step to take before you consider Tivo or any other solution.

Fed UP With this Horrid Service!

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