Ticket Notifications...yes really!

How are you creating the ticket - email submission?  Who's the submitter - an end user, or an admin/helpdesk tech?  If it's a helpdesk admin/tech, this will make a difference.  Test with both scenarios.
You can see in the production.log file under c:\program files (x86)\Spiceworks\log folder - when a new email comes in, etc, the log should show that there was some sort of activity taken on that ticket.

Make sure that you have enabled ticket notifications for your helpdesk users. 
Under 'Settings' > 'User Accounts' (Edit the user in question that you'd like to receive notifications).  This is a more 'global' setting that supersedes the settings in the below screen shot.
And
Under Settings > 'Help Desk'

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